The Mayfair Townhouse

Staff great; room restful and spacious

Everything was great.

Clean, great location and staff.

The Mayfair Townhouse is a perfectly located hotel if you want to be in the middle of London either for business or leisure. Nice lobby bar to meet for business or just ordinary friends.

Cozy, accommodating staff, location and cleanliness.

Wonderful staff. Great central location. Lovely executive room. Looking forward to our return.

excellent location, small room and good quality but limited amenities. Comfortable bed and bedding however fills in the room that limits mobility within. We asked for an upgrade, was not offered and not given. It has been one of the worst checkin experiences..waiting 3 hours solid until 3 pm ! and not getting the room you were promised as an upgrade..I wanted to talk to the manager, they said they can give the email. I d say, Be careful with the staff of this hotel. They say one thing and another thing happens. Likewise, on the return to airport, we were told by staff a fixed price by cab to heathrow, we accepted and cab driver asked 10 pounds more... it explains our experience in broad !

Awesome boutique hotel. Very welcoming and comfortable!

Great hotel. Great location

Great location and hotel

Very friendly staff, spotless room - lovely stay :)

Great location and comfortable stay

The room was nice, the bar was nice and check in was smooth. The issue was we booked a room with breakfast included but were told we would have to pay for breakfast. We showed our booking clearly stated breakfast was included and the hotel said that is a mistake with the booking company, it is an issue they see a lot. They said if we wanted breakfast we’d each have to pay for it and take it up with the booking company. That is not helpful - it basically says we’re not going to help you even though you’ve done nothing wrong and we are going to make a problem between the hotel and Expedia/hotels.com the problem of the customer. Not 5 star service or anywhere close to it. Very disappointing.

amazing facilities and staff

Awesome space!

The room was spotless and the staff were amazing.

Location and staff

Third time staying here and most likely the last. First time we had a room overlooking Half Moon Street which was surprisingly quiet and an excellent experience. 2nd time we were given a room at the back near the elevator (211?) and this suffered from mild construction noise and a faint rumble from the underground. Third time we specifically requested a room at the front however the gentlemen checking us in had no idea where the allocated room was. The lady assisting stated that they didn't know if there would be such a room but the one allocated would be lovely and quiet. She'd obviously never been in room 31 as it appears to be directly above the Jubilee Line. From just before 6am to nearly midnight there is an intrusive "rumble, rumble, rumble" every 2-3 minutes as a train passes underneath. As it doesn't seem possible to choose where your room is and the underground noise is ever present it looks like we'll have to start looking for another Mayfair option. Additionally, we booked the B&B rate via hotels.com however the hotel stated that there had been a mistake by hotels.com and this one not the case (across all Black Friday deals). This is fair enough but I'd have expected better than "not our problem, you'll need to take it up with them" from the check in staff (as it was a known problem). Both hotels.com and the venue to blame here.

Lovely clean

Staff were great , rooms small and tight , food very good