The Palace Hotel & Spa

The Hotel service didn't start off very well. Despite having paid up front through Hotels.com - the receptionist was determined that I still needed to pay. This was despite me having the credit card statement showing the payment - and the Hotels.com receipt. Turned out.. they needed to charge the service provider. If you are considering to use the Hotel restaurant- don't bother. The chances are they will be fully booked with their Coach visitors. And there's only options between 6-8.30 pm. The rooms are ok at best. No form of air con - so open windows. Which with the amount of Seagull activity (or Wednesdays Bike Night)- better have some very good ear plugs. The bathroom was tired. Oh and forget about advertised Platinum perks. Feedback really is a gift.

Excellent staff, friendly ,polite an accomodating.

Staff were brilliant and menu fine and very reasonably priced. Spa was a bonus, especially the pool but will soon need refurbishing. Real ale, Otter, nice surprise. Down side was the EV charging, which was essential for us. When I phoned Project no one was in the office.This is not acceptable. They rang me back 24 hours later!

Good check in. Helpful staff

So quite a big hotel in good location in Paignton. Plenty of free parking and EV charging on site. Staff all very friendly and helpful (we were initially given the wrong type of room but this was quickly rectified). Room was decent size, clean and had everything we needed. Bathroom and bedroom generally looking a bit tired and dated but given the price, we couldn’t be too picky. Had breakfast on one of the days. It was reasonable but the cooked breakfast was quite small so we felt it didn’t represent great value for money for the £12 ea it cost, particularly if you were very hungry. Overall enjoyed the stay for the price paid and would return if we were coming back to Paignton.

excellane hotel, great entertainment, staff friendly and great service.

The room was good size , well equipped and comfortable, the shower however was a little disappointing with intermittent hot/cold water The staff were helpful and the pool and spa were fantastic, the best steam room I’ve ever been in Easy accessible to the beach and station All in all a lovely stay

Staff was very friendly and helpful The room was looking tired and the bathroom The shower was not good, not enough cold water coming through the tap, so shower as far too hot

Perfect location for Paignton and the pier. Really friendly staff and excellent value for money. Had a great time here

The room was cold(it was a cold night)recption said put heating on a quick boost.told use electric heater in wardrobe.that warmed room..also shower kept going from Hot to Cold.recption said would put it down to be looked at.

Lovely hotel although very dated in places but very charming. Some areas need attention but nothing to spoil our stay. The pool and spa are at an extra cost if you’re not staying half board and there is also a charge for the lockers, not what we would have expected.

Very comfortable bed. Well appointed but TV wasn’t working or the standard lamp. Otherwise a very good stay although accommodation was a bit in need of updating.

Great location

It's a traditional, classy hotel. Service can be a little stretched at reception but the quality of the staff generally is a cut above the average for this grade of hotel. The restaurant is a reslly good experience. Although the menu is slightly limited the quality of the ingredients and the presentation is superb. The breakfast is full of choices and variety (with the exception of kippers as I recall - and possibly porridge...). The presentation is excellent again although cooking your own toast doesn't fit with the otherwise classy experience. There's plenty of free parking for guests, it's close to the shops, it's opposite the pier and it's a charming and elegant place to take a break. Paignton is lovely too.

Friendly staff, clean / goos size rooms, free parking, value for money. Breakfast could have been better but we have enjoyed our overall stay.

Very comfortable room plenty of space bu trouble with heating

This was my first stay at this hotel, the hotel in general was fine, obviously it’s an old building and this shows in places, the staff were generally polite and helpful and the gym was great.

Availability of rooms meant we had to book a triple room. Unfortunately we landed room 83 and the location of it was terrible. Across the corridor are 2 lifts so we were woken by activity in them and over exuberant guests. Adjacent is the Gents loo with the hand dryer blaring through the wall. Just along is the kitchen where noise is obvious but it is also accompanied by loud music sometimes. Additionally you do not need to be in the bar areas to be party to the music or entertainment - it is all very clearly heard from the room. We were also woken one morning to the answerphone in Reception being checked. So the psychotic shower which continually switched from hot to cold was the least of our concern. Room 83 is not a fit location for guests and had we been asked by the Assistant Manager how our stay was when we checked out we’d have been delighted to share this feedback in person and play some of the recordings made of the noise we were hearing from the room. A distracting annoyance is that the bar area plays different music to the adjacent seating area and reception, even when there is entertainment on. A lady last night remarked on her lack of concentration on a conversation due to having Whitney Houston music behind her but Earth, Wind and Fire music from in front of her. Simple appreciation and observation of the ambience would really help the hotel. The swimming pool and spa facilities were lovely and definitely made the stay.

Lovely old hotel, lovely big rooms. Unfortunately only one of our four windows could be opened. The room was stifling hot despite turning the radiators off. Staff all seem lovely. A few things let the hotel down really. Shower kept going hot and cold. A worrying old lift which clunked and banged. Our breakfast were held too long before serving as tomatoes were dried, the scrambled eggs were dried and crusty, but the food itself were nearer lukewarm than hot. The breakfast on the second morning was much better but looked a little lost on a big plate. Bar ran out of cider but l guess it’s the end of their busy season. Barman could do with training though. My beer had almost a quarter of glass of head!

The hotel was very clean and the staff were polite. I used the leisure facilities which were fine. The evening entertainment was excellent and the older folk absolutely loved it including myself. Breakfast was well organised and the food was really good.