Whitworth Locke

Hjh

Lovely place. Very clean and lovely staff. Comfy beds and overall a great place to stay.

Staff made us feel very welcome from the moment we arrived, they were all helpful and cheerful. Our room was larger than anticipated with kitchen facilities - wished we could have stayed longer! Good large fan a bonus. Well stocked bar, plenty of seating. Breakfast more than adequate and we were served at our table which was a nice surprise. Everywhere clean and tidy. Overall a pleasant stay in a central location.

Clean

I liked the atmosphere and environment, it was nice and calm. The location is in a great place as I could easily walk to restaurants and shopping areas. The only thing I can say as a negative was the lift wasn’t working. I’ll definitely be coming back to this hotel in the near future. Thank you.

Excellent stay. Check in was seamless and the team were very pleasant. Room was clean and had everything I needed.

Our stay was disappointing, not because of a single issue, but because of how everything was handled. Before arriving, we received an email offering a 'discounted' breakfast at The Coffee Club, only to find the normal price was actually £1 less, meaning we paid more. Also tried calling the hotel about 10 times before our stay to ask how to access the reserved parking we had paid for, but no one answered. I eventually used the online chat and received a reply around 18 hours later, consisting of one-word answers that still didn't explain the parking. Fortunately, I was travelling with my husband, who was able to find out where to go; I would likely have ended up paying more to use the NCP. On arrival, we were allocated a room two categories below the one we had booked and paid for, without being told. It was only after I questioned it the following day that staff admitted we had been given the wrong room. We were told the hotel was full and that we had arrived at 8pm, despite completing online check-in earlier that day. Neither excuse is acceptable. Had I not challenged it, I believe we would have remained in the lower-category room. The first room was also hot and noisy, so I barely slept. We were moved to the correct room for the second night, meaning we had to pack and move rooms. When I complained, the response was simply, 'Write a complaint - it's the manager's decision'. No apology, no ownership. Poor communication and a lack of transparency mean we will not return!

From the moment we arrived to when we checked out, all of the staff were super helpful and made you feel very welcome. The hotel is in a great location to explore Manchester City centre. The lobby area and reception are all very aesthetically appealing, as are the rooms. Great decor throughout. Colourful and warm. Thank you for a great stay.

Lovely hotel, helpful staff, had a problem with my room unknown and not anyones fault. The staff instantly sorted and upgraded my room. Would definitely go back to them. Central location for town and Ao arena

Enjoyed our stay. Perfect for a night away in manchester

Great place to be on a mixed work leisure trip. Good wifi, a kitchen equipped with good appliances, nice bathroom. It really feels like a studio apartment more than a hotel room. Very cozy. I loved the design. The location is perfect too, super close to the train station, Canal Street, shops, restaurants, and close to Campuses. All walking distance. Fully recommend. And I’ll be back :)

Huge room. Fantastic brekkie. Location great. No complaints at all will return

Perfect for our trip

Horrible experience. I paid a high price for 1 Family Room for one night. It was supposed to be a nice suite, expensive but I was ok with it Got there told the Lift was broken so gave us 2 rooms instead. Hotel looks schetcky like a Motel. Dated, pink rooms; horrible NO A/C!! It was not Anounce anywhere. Hot, dated, for $650 !?!?! We left immediately. Still waiting for my reimbursement for a stay I never did

Nice block to stay in. Loved it!

Great spot Great location Lovely staff !

Room was clean but needed a bit of renovating. Staff at bar said said you check in by a tablet the check in process was simple on the tablet and it gave us a room number the challange was where was the room we eneded up going through a door that had rooms in to find that was corridor C not J that smelt of weed we then worked out there was multiple corridors with different letter but non sign posted clearly. When we go to J no elevator and we were on floor 4 it was lucky we were able bodied otherwise we had no one to speak to about it. On our return from the night out we wondered if we could have a drink at the bar but the staff just looked at us and went into the back so we decided to just go bed Room was a lounge and bedroom no tv in bedroom and it was roasting hot but in fairness the room had fans in which we used to cool it down. The floors were all stained and the colour of the walls were a smokers yellow which was not very inviting. We had a full kitchen in the room which was a suprise but the plates were to big for the cupboard so the doors wouldnt close. We were not sure if we had breakfast included or not as we did filter on breakfast but we ended up just leaving as no one to ask. Overall for the price the service really did let it down and its a good central location but I dont think we will stay there again as there is better customer focused hotels for the same or cheaper price point

Great location and nice clean rooms

One of the best hotels I’ve stayed in

Very lovely place