Campanile PRIME - Caen Centre Gare

Avoid this hotel. Terrible experience which resulted in me refusing to stay and request a refund. Upon check-in, I was issued with a key and directed to a room that was already occupied by another guest. This was both embarrassing and concerning, as it represented a clear breach of guest privacy and security. What is particularly alarming is that after reporting this issue to reception, I was allocated a second room, only to discover that this room was also already occupied by another guest. To be given access to an occupied room once could be viewed as a serious mistake; for it to happen twice in succession suggests a significant failure in your room allocation and security procedures. Following the second incident, I raised my concerns with the receptionist regarding the obvious safety and security implications. My primary concern was that if I had been given access to two occupied rooms, then it was entirely possible that other guests could be wrongly given access to my room and my personal belongings. This raised serious concerns about guest safety, privacy, and the security of possessions within the hotel. Rather than acknowledging the seriousness of the situation and the security breach that had occurred twice, the receptionist's response was simply to offer a third room. At that point, I had lost all confidence and demanded a refund which was issued. No apologies were received or explanation. I left and checked in to a nearby alternative hotel.

Convenient location, clean and friendly staff, especially Luca. There are only 6 parking spots so get there early to get a spot.

Only issue we had was the AC in one of the two rooms we booked was not cooling down the room enough. Otherwise, we had a great experience. We really enjoyed the breakfast too.

The family room was very small, but adequate. Clean and quiet for a quick overnight stay. Front desk staff were not welcoming or friendly AT ALL. There are probably better options in the area.

We stayed here as a base for our visit to the beaches in Normandy. We parked at the hotel but the spaces are limited. Good restaurants near by which were walkable. Pizza restaurant next door was excellent. The room we had was on the top floor and were told at check in the elevator did not go to that floor. The desk person took are bags up the last floor. We are an older couple so I do not know if he just it because of age or it was standard. If you have a lot of luggage or need assistance you should write to them.

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Parking is VERY limited, made a reservation for a night and upon arriving was told that we’re full after explaining repeatedly that I had a reservation they moved an employee’s vehicle giving me a spot.

Great location to train station and car rental. We'll stay again on our return visit to Caen.

Average breakfast with hot food cold. Staff would not serve a beer after midnight.and never informed us the bar would be closing. We ask for a beer at 00.02 and was refused.The room was small but clean.

Yes breakfast was good , no room for us to use the parking

internet was fine. did not have breafast

I’d recommend staying here

Room was clean

Parking is very limited however there is ample street parking which is free from 19:00 to 09:30. Nice breakfast with a good variety of choices.

Nice location, friendly and helpful staff, good breakfast-there really is no lunch or dinner and parking is an issue (small area).

Clean well equipped smaller room but at the price point very good value. Staff was excellent and patient with my horrible language skills. I was on a lower floor and there was a bit of street noise but not late. Overall I was impressed with the value and the staff.

The staff was the best! Rooms are clean and comfortable and the lounge/kitchen/dining were excellent!

Great location,

Very convenient hotel, in walking distance to the train station. Room was clean and comfortable. Staff was friendly. The breakfast was good. There tram was also close and near a shopping area. Would definitely recommend this hotel.

Clean room, good location, and reasonably priced. More than I expected.