Kenneth
with Partner
2,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Avoid this hotel. Terrible experience which resulted in me refusing to stay and request a refund.
Upon check-in, I was issued with a key and directed to a room that was already occupied by another guest. This was both embarrassing and concerning, as it represented a clear breach of guest privacy and security.
What is particularly alarming is that after reporting this issue to reception, I was allocated a second room, only to discover that this room was also already occupied by another guest.
To be given access to an occupied room once could be viewed as a serious mistake; for it to happen twice in succession suggests a significant failure in your room allocation and security procedures.
Following the second incident, I raised my concerns with the receptionist regarding the obvious safety and security implications. My primary concern was that if I had been given access to two occupied rooms, then it was entirely possible that other guests could be wrongly given access to my room and my personal belongings. This raised serious concerns about guest safety, privacy, and the security of possessions within the hotel.
Rather than acknowledging the seriousness of the situation and the security breach that had occurred twice, the receptionist's response was simply to offer a third room. At that point, I had lost all confidence and demanded a refund which was issued. No apologies were received or explanation. I left and checked in to a nearby alternative hotel.
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