The Lagoon Bali

Shower was dirty towels a dirty grey instead of white

The area was good. But kitchen and restaurant not good. Bad breakfast 🙏

This Hotel has been a good place for us to stay in the past, especially the pool villa's however, this recent visit shows up the years of poor maintenance and staff cut backs indicative of a struggling business.

The pool is good we enjoyed everyday,, but room condition is so poor,, we were asking for the non smoking room, but the room i think guest smoked there for a long time because smells stinky mould smell from the aircon filter, and full of dust like under the main bed especially extra bed we asked for. Toilet seat is not fully assembled after my man done nomber2,, the seat moved the side and i had to fix myself to use as a girl.

Having the pool access straight from our balcony was a wonferful experience. The staff were happy to fix anything we had problems with

Wifi is unusable,For the New Years “compulsory” dinner we were only given 2 seats but the room was booked for 3. Shower towels were the size of hand towels and smelt like mould. Tv was tiny and only had 1 English Channel and if it worked, which was rare it was very poor quality. Breakfast was very disappointing with only a handful of options. Rooms are very outdated and are very unhygienic. We had to ask every night at 7PM!!! For new towels because are room was never cleaned. The pool looked as if it was never cleaned, lime green. Very disappointed

Wow where do I start! This used to be my favourite Hotel, but the owner needs to put his hand in his pocket and spend some money on what used to be a great hotel. Rooms are so overpriced for the condition of this hotel that would be lucky to be a 2 star property now. You can get 4 and 5 star accommodation in the area at cheaper prices with great rooms, great pool and great food. Walking in the room that had a broken TV, to having mould in the shower that had very little water pressure. You felt like you were walking on dirty floor in your room constantly. We had a pool access room that had constant infestation of ants, to sliding into a pool that had a broken filter system, broken tiles around the pool edges and pool full of dirt around our pool area. Woke up two morning to black water in the taps in the bathroom and not informed by staff that this had happened. Breakfast was extremely disappointing, with hardly any food available and many staff just standing around, where is the buffet that is expected at a hotel charging this sort of price? In the end we walked around to Coffee Corner and paid for an excellent breakfast and wasted the cost Of the breakfast paid for with the hotel. I feel for the staff who try to make you feel welcome, but if the owner is not supporting his team then you place yourself in the budget class hotel in Bali. You have lost us as customers and will pay the same as you charge for a cleaner, newer hotel in Bali. Support your Staff.

The staff was extremely helpful. We found our original room (Basic) fairly dark (teenagers would love it. ) But no problem to change to another room the de luxe with a four poster bed and balcony for an additional $20 per night. Well worth it. Very nice traditional Balinese resort.

The location and the staff were great. Stayed in one of the pool access rooms and would definetely stay there again.

Breakfasts were crap Other hotels put on way more plus more variety Standard room was like a room at korobikin jail Upgraded to deluxe room Much better Also the constant dogs barking was terrible

Great place to stay in a poolside room. They could do with a bell at the swim up bar as it wasn’t often attended. Will definitely be back next year. Gluten free options available

The pool access room was fantastic. The staff very friendly and helpful. The lagoon pool is beautiful and the location very handy to shops and restaurants. As it is far set back from the busy Jl. Legian you don't hear the noise from the street or loud music from nightclubs. Beautiful quiet at night and peaceful.

Lovely location, friendly helpful staff. Pool was always well maintained.

The staff are all so friendly and everything is clean. The pool access rooms are the best !! This was my third stay there and will definitely be returning there on my next trip to Bali

Great Location to shopping, restaurants and a short walk to the beach. Nice quiet relaxing hotel. Totally recommend the Pool Access rooms

The property, staff, breakfast were amazing, loved it.

Nothing awful people corporate has taken ov Bali will never ever recommend this place

Didn’t like our allocated room, no daylight had to pay $80 to upgrade. No tea/ coffee making facilities. Pool bar ran out of our choices for cocktails. Would stay there again as great location.

Stayed here 2 years ago and took my son there for his first holiday in Bali. Loved the pool access room. Staff very friendly. Overall very clean and tidy. Will be bsck

Located in a great area with plenty of cheap stalls, massages and restaurants in close walking distance. Rooms have not been updated in a long time so you get what you pay for, however rooms are very clean, and staff are great. We stayed in the basic superior and it was fine if you don't want to spend a lot of time there. Wifi is great speed. Resort has a great Balinese feel, and it is very quiet. Massive pool area with swim up bar which is great, however bar is not always manned. Small buffet breakfast but enough there for anyone to pick from and quality is great. We would stay here again.