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ARTOTEL TS Suites Surabaya
Hotels
Preferred Partner Plus
9,0
/10
Exceptional
1.079 reviews
What Guests Say About Their Stay
Room Space (155)
Staff Friendliness (144)
Bathroom (130)
Ambiance (129)
Albertus A. B. W.
10,0
/ 10
My stay at Artotel TS Suites was a fantastic experience from start to finish. The hotel's modern design and unique artwork created a vibrant and inspiring atmosphere. My room was exceptionally clean, spacious, and featured a very comfortable bed. The staff were incredibly friendly and went out of their way to be helpful. I would highly recommend this hotel to anyone visiting the area.
vidya s.
10,0
/ 10
Thanks to Artotel Team for helping me set up the flower arrangement.
Special thanks to Pak Benny for the last minute help to fix the bathtub water.
Food and services are top notch!
In the Area
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Jl. Hayam Wuruk No.6, Sawunggaling, Kec. Wonokromo, Kota SBY, Jawa Timur , Wonokromo, Surabaya, Jawa Timur, Indonesia, 60242
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in ARTOTEL TS Suites Surabaya
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What's around ARTOTEL TS Suites Surabaya
Jl. Hayam Wuruk No.6, Sawunggaling, Kec. Wonokromo, Kota SBY, Jawa Timur , Wonokromo, Surabaya, Jawa Timur, Indonesia, 60242
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Discover More About ARTOTEL TS Suites Surabaya
Location
Staying at ARTOTEL TS Suites Surabaya is a good choice when you are visiting Wonokromo.
About ARTOTEL TS Suites Surabaya
From business event to corporate gathering, ARTOTEL TS Suites Surabaya provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, ARTOTEL TS Suites Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
If you plan to have a long-term stay, staying at ARTOTEL TS Suites Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Are you a shopaholic? Staying at ARTOTEL TS Suites Surabaya will surely spoil you for numerous shopping centers nearby.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, ARTOTEL TS Suites Surabaya is suitable for you who value privacy during your stay.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from ARTOTEL TS Suites Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
ARTOTEL TS Suites Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at ARTOTEL TS Suites Surabaya.
All facilities in ARTOTEL TS Suites Surabaya
Entertainment Facility
Functional Hall
Common Space
Lobby
Exterior
Hotel Services
- Bellhop
- Concierge
- Doorman
- Express check-in
- Express check-out
- Front desk
- 24-hour security
- Laundry service
- Luggage storage
- 24-hour Receptionist
Public Facilities
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Separate shower and tub
- Shower
- TV
General
- AC
- Ballroom
- Connecting rooms
- Family room
- Heater
- Non-smoking room
Connectivity
- Free WiFi
Accessibilty
- Accessible parking
Accommodation Policy & General Information in ARTOTEL TS Suites Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
Minimum Age Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at ARTOTEL TS Suites Surabaya | 125 |
Number of floors in ARTOTEL TS Suites Surabaya | 10 |
Another facilities in ARTOTEL TS Suites Surabaya | Bellhop, Concierge, Doorman, Express check-in, Express check-out |
Frequently asked question in ARTOTEL TS Suites Surabaya
What are available facilities at ARTOTEL TS Suites Surabaya?
There are top facilites at ARTOTEL TS Suites Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at ARTOTEL TS Suites Surabaya?
The standard check-in time at ARTOTEL TS Suites Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does ARTOTEL TS Suites Surabaya provide breakfast?
Yes, ARTOTEL TS Suites Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of ARTOTEL TS Suites Surabaya?
ARTOTEL TS Suites Surabaya is a 4.0-star hotel.
How many floors does ARTOTEL TS Suites Surabaya have?
ARTOTEL TS Suites Surabaya has 10 floors.
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More Reviews from Other Guests in ARTOTEL TS Suites Surabaya
Traveloka (1.076)
Other sources (3)
9,0
Exceptional
From 1.076 reviews
Provided by travelers on
Cleanliness
9,0
Room Comfort
9,1
Meal
8,8
Location
9,0
Service and Facilites
9,1
People often mention about ARTOTEL TS Suites Surabaya
All
Room Space (107)
Bedroom (103)
Staff Friendliness (101)
Ambiance (96)
Bathroom (96)
Hotel Area (72)
Distance to City Center (71)
Check-in/out Time (67)
Wifi (64)
Accessibility (60)
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Traveler Reviews ARTOTEL TS Suites Surabaya
Number of reviews per page
20
40
Customer reviews
J
Jelita
Business
8,5
/10
Reviewed 2 day(s) ago
The food menu should have more variety, and the taste could be even better.
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f***h
10,0
/10
Reviewed 2 day(s) ago
😍😍😍😍😍😍😍😍😍😍😍
😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰😍😍😍😍
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Accommodation's Reply
13 Oct 2025
Dear valued guest, Thank you very much for your positive review during your stay at Artotel TS Suites Surabaya. Your positive review is an encouragement for us to continue improving the quality of our services and hotel facilities. We are committed to providing the best experience for all our guests. We look forward to welcoming you back. We heart you, Teddy Patrick, S.E., M.Par., CHA. General Manager
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A***l
9,4
/10
Reviewed 6 day(s) ago
Comfortable place to vacation, love the room, very nice & clean, and the price is very okay.
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Accommodation's Reply
13 Oct 2025
Dear our beloved guest,
Thank you very much for your positive review during your stay at ARTOTEL TS Suites Surabaya. Your kind feedback is a great motivation for us to continuously improve the quality of our service and facilities. We are committed to providing the best experience for all our guests.
We look forward to welcoming you back again soon.
We heART You,
Teddy Patrick, S.E., M.Par., CHA
General Manager
A***a
Staycation
9,4
/10
Reviewed 6 day(s) ago
All the staff are very friendly, and the rooms are clean and spacious. It's easy to get everywhere. One of my favorite places to stay in Surabaya.
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Accommodation's Reply
13 Oct 2025
Dear valued guest, Thank you very much for your positive review during your stay at Artotel TS Suites Surabaya. Your positive review is an encouragement for us to continue improving the quality of our services and hotel facilities. We are committed to providing the best experience for all our guests. We look forward to welcoming you back. We heart you, Teddy Patrick, S.E., M.Par., CHA. General Manager
See original
a***a
Staycation
9,4
/10
Reviewed 7 day(s) ago
Champion service, very helpful staff, spacious, clean, fragrant room, only the last time I stayed, I got a bathtub that wasn't very clean and had a few broken pieces, but overall it was very good
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Accommodation's Reply
13 Oct 2025
Dear valued guest, Thank you very much for your positive review during your stay at Artotel TS Suites Surabaya. Your positive review is an encouragement for us to continue improving the quality of our services and hotel facilities. We are committed to providing the best experience for all our guests. We look forward to welcoming you back. We heart you, Teddy Patrick, S.E., M.Par., CHA. General Manager
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e***a
Staycation
8,5
/10
Reviewed 7 day(s) ago
The hotel staff is very friendly, if you go to the mall it is approximately 5 minutes from the hotel.
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Accommodation's Reply
13 Oct 2025
Dear valued guest, Thank you very much for your positive review during your stay at Artotel TS Suites Surabaya. Your positive review is an encouragement for us to continue improving the quality of our services and hotel facilities. We are committed to providing the best experience for all our guests. We look forward to welcoming you back. We heart you, Teddy Patrick, S.E., M.Par., CHA. General Manager
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aa
ade a.
Business
9,1
/10
Reviewed 1 week(s) ago
The hotel room is spacious, the amenities are ok, the bathtub is clean.
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Accommodation's Reply
07 Oct 2025
Dear valued guest, Thank you very much for your positive review during your stay at Artotel TS Suites Surabaya. Your positive review is an encouragement for us to continue improving the quality of our services and hotel facilities. We are committed to providing the best experience for all our guests. We look forward to welcoming you back. We heart you, Teddy Patrick, S.E., M.Par., CHA
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ew
erma w.
8,8
/10
Reviewed 1 week(s) ago
Very nice and comfortable room, the atmosphere of the room and the environment...
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Accommodation's Reply
07 Oct 2025
Dear valued guest, Thank you very much for your positive review during your stay at Artotel TS Suites Surabaya. Your positive review is an encouragement for us to continue improving the quality of our services and hotel facilities. We are committed to providing the best experience for all our guests. We look forward to welcoming you back. We heart you, Teddy Patrick, S.E., M.Par., CHA
See original
E***a
Business
8,5
/10
Reviewed 2 week(s) ago
Nice, comfortable, close to everywhere
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Accommodation's Reply
06 Oct 2025
Dear valued guest, Thank you very much for your positive review during your stay at Artotel TS Suites Surabaya. Your positive review is an encouragement for us to continue improving the quality of our services and hotel facilities. We are committed to providing the best experience for all our guests. We look forward to welcoming you back. We heart you, Teddy Patrick, S.E., M.Par., CHA. General Manager
See original
E
Erson
10,0
/10
Reviewed 2 week(s) ago
Spacious, comfortable rooms and friendly service.
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Accommodation's Reply
06 Oct 2025
Dear valued guest, Thank you very much for your positive review during your stay at Artotel TS Suites Surabaya. Your positive review is an encouragement for us to continue improving the quality of our services and hotel facilities. We are committed to providing the best experience for all our guests. We look forward to welcoming you back. We heart you, Teddy Patrick, S.E., M.Par., CHA. General Manager
See original
G
Guest
9,7
/10
Reviewed 3 week(s) ago
Strategic location, super friendly service, clean and spacious rooms. Highly recommended.
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Accommodation's Reply
06 Oct 2025
Dear valued guest, Thank you very much for your positive review during your stay at Artotel TS Suites Surabaya. Your positive review is an encouragement for us to continue improving the quality of our services and hotel facilities. We are committed to providing the best experience for all our guests. We look forward to welcoming you back. We heart you, Teddy Patrick, S.E., M.Par., CHA. General Manager
See original
S***n
5,4
/10
Reviewed 3 week(s) ago
Dirty and not maintained, even if you ask to replace it, it's the same thing. Dirty towels, dirty doormats, and the AC isn't cold.
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Accommodation's Reply
06 Oct 2025
Dear valued guest, Thank you for your review. We apologize if your stay did not meet your expectations. It would be very helpful if you could share your feedback in detail so we can make improvements in the future. We love you, Teddy Patrick, S.E., M.Par., CHA. General Manager
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Verified Traveler
Leisure
10,0
/10
Reviewed 3 week(s) ago
When I first entered, the staff were super friendly, the greetings were very nice, the hotel was clean and fragrant, I will come here again next time I go to Surabaya.
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Accommodation's Reply
06 Oct 2025
Dear valued guest, Thank you very much for your positive review during your stay at Artotel TS Suites Surabaya. Your positive review is an encouragement for us to continue improving the quality of our services and hotel facilities. We are committed to providing the best experience for all our guests. We look forward to welcoming you back. We heart you, Teddy Patrick, S.E., M.Par., CHA. General Manager
See original
R***o
6,9
/10
Reviewed 3 week(s) ago
It's fun, but the food doesn't taste good enough
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1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear valued guest, Thank you for your review. We apologize if your stay did not meet your expectations. It would be very helpful if you could share your feedback in detail so we can make improvements in the future. We love you, Teddy Patrick, S.E., M.Par., CHA. General Manager
See original
T***N
Staycation
6,0
/10
Reviewed 3 week(s) ago
1st night stay in the room is dusty. And I would like to use the coffee maker and discover a cockroach inside. Afterwards discover 2... 3...
So I change another room but still dusty.
Surrounding this hotel is boring and not beautiful.
Find this review helpful?
Accommodation's Reply
06 Oct 2025
Dear our beloved guest,
Thank you very much for your review during your stay at ARTOTEL TS Suites Surabaya. Your kind feedback is a great motivation for us to improve the quality of our service and facilities. We are committed to providing the best experience for all our guests.
We look forward to welcoming you back again soon.
We heART You,
Teddy Patrick, S.E., M.Par., CHA
General Manager
NF
Noerul F.
10,0
/10
Reviewed 4 week(s) ago
September 13-14, 2025. The intention was just to staycation with family. Booked 2 rooms, and it turned out to be very comfortable, with a bathtub that directly views the TV, and can be closed if you want to take a shower. The room area is clean and quite spacious. The design is nice and comfortable. The toilet, WC, and shower area are in different rooms, very clean. I really felt at home and comfortable staying here. Very nice.
Read More
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1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear valued guest, Thank you very much for your positive review during your stay at Artotel TS Suites Surabaya. Your positive review is an encouragement for us to continue improving the quality of our services and hotel facilities. We are committed to providing the best experience for all our guests. We look forward to welcoming you back. We heart you, Teddy Patrick, S.E., M.Par., CHA. General Manager
See original
RN
Robert N. S.
8,5
/10
Reviewed 4 week(s) ago
Friendly staff, morning call is also on time
See original
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Accommodation's Reply
06 Oct 2025
Dear valued guest, Thank you very much for your positive review during your stay at Artotel TS Suites Surabaya. Your positive review is an encouragement for us to continue improving the quality of our services and hotel facilities. We are committed to providing the best experience for all our guests. We look forward to welcoming you back. We heart you, Teddy Patrick, S.E., M.Par., CHA. General Manager
See original
p***a
Staycation
9,4
/10
Reviewed 4 week(s) ago
FAMILY STAYCATION
From the moment we entered the hotel, the staff promptly greeted us, opened the door, and directed us to the check-in area. Upon arrival at the check-in desk, the staff immediately greeted us, processed our check-in, provided us with the key, and explained the breakfast area.
Ambience/Facilities: The ambiance is quite good, but what really made us comfortable were the facilities and spacious rooms.
Food: Breakfast was quite varied and tasty.
Staff Assistance: Very friendly and able to understand customer needs.
Highlights: Facilities and spacious rooms; perhaps a minibar could be added.
Price: Reasonable compared to competitors in the same class.
Location: Good location, but it's next to a less popular mall, so it's quiet at night.
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Accommodation's Reply
06 Oct 2025
Dear valued guest, Thank you very much for your positive review during your stay at Artotel TS Suites Surabaya. Your positive review is an encouragement for us to continue improving the quality of our services and hotel facilities. We are committed to providing the best experience for all our guests. We look forward to welcoming you back. We heart you, Teddy Patrick, S.E., M.Par., CHA. General Manager
See original
J***y
Transit
8,2
/10
Reviewed 5 week(s) ago
For 900k/day, the rooms aren't particularly nice, but they are quite spacious. The room I stayed in was a bit dirty, and the distance between the bathtub and the bathroom partition was too far from the bathroom, which could potentially wet the carpet. The sheets on the blanket weren't white and looked dull. The white sheets on the bed and the dull blanket were visible.
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Accommodation's Reply
06 Oct 2025
Dear valued guest, Thank you for your review. We apologize if your stay did not meet your expectations. It would be very helpful if you could share your feedback in detail so we can make improvements in the future. We love you, Teddy Patrick, S.E., M.Par., CHA. General Manager
See original
AA
Albertus A. B. W.
Staycation
10,0
/10
Reviewed 5 week(s) ago
My stay at Artotel TS Suites was a fantastic experience from start to finish. The hotel's modern design and unique artwork created a vibrant and inspiring atmosphere. My room was exceptionally clean, spacious, and featured a very comfortable bed. The staff were incredibly friendly and went out of their way to be helpful. I would highly recommend this hotel to anyone visiting the area.
Read More
Find this review helpful?
Accommodation's Reply
06 Oct 2025
Dear our beloved guest,
Thank you very much for your positive review during your stay at ARTOTEL TS Suites Surabaya. Your kind feedback is a great motivation for us to continuously improve the quality of our service and facilities. We are committed to providing the best experience for all our guests.
We look forward to welcoming you back again soon.
We heART You,
Teddy Patrick, S.E., M.Par., CHA
General Manager
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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