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Aston Palembang Hotel & Conference Center
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Aston Palembang Hotel & Conference Center
Hotels
8,5
/10
Very Good
6.279 reviews
What Guests Say About Their Stay
Staff Friendliness (118)
Bedroom (113)
Room Space (109)
Distance To City Center (100)
Imas S. S.
9,7
/ 10
Room is very clean and comfortable, food is varied and delicious, thank you very much for the hospitality, great hotel with acceptable rate. It was a good experience having two nights staying in Aston Palembang Hotel.
ombun
9,1
/ 10
Awesome stayed at Aston hotel. This hotel may serve you with comfortable room and marvelous food. Try it, you will choose Aston hotel again and again. Thanks to Mr. Manager of Aston Palembang for your kindness.
Yanuar R. H.
8,5
/ 10
Good service, strategic place, nice food.
Arip Hidayatullah
8,5
/ 10
Clean, comfortable and strategic location.
Seno Pratomo
8,5
/ 10
Very recommended hotel. I am going to book this hotel whenever I have business travel.
In the Area
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Jalan Basuki Rachmat No.189, Palembang, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30126
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Aston Palembang Hotel & Conference Center
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Jalan Basuki Rachmat No.189, Palembang, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30126
Discover More About Aston Palembang Hotel & Conference Center
Location
Staying at Aston Palembang Hotel & Conference Center is a good choice when you are visiting Ilir Timur II.
About Aston Palembang Hotel & Conference Center
Whether you are planning an event or other special occasions, Aston Palembang Hotel & Conference Center is a great choice for you with a large and well-equipped function room to suit your requirements.
From business event to corporate gathering, Aston Palembang Hotel & Conference Center provides complete services and facilities that you and your colleagues need.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Aston Palembang Hotel & Conference Center exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Aston Palembang Hotel & Conference Center is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Aston Palembang Hotel & Conference Center.
All facilities in Aston Palembang Hotel & Conference Center
Swimming Pool
Fitness Center
Functional Hall
Lobby
Accommodation Services
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Newspaper
- Wedding service
- 24-hour Receptionist
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Non-smoking room
- Swimming pool
- Smoking area
- Smoke-free
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Shops
- Supermarket
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Breakfast
- Buffet breakfast
- Vegetarian meal
Things to Do
- Children play area
- Fitness center
- Garden
- Massage
- Outdoor pool
- Spa
Transportation
- Airport transfer
- Area shuttle with surcharge
- Car rental
- Valet parking
Business Facilities
- Business center
- Meeting facilities
- Projector
Sports and Recreations
- Fitness center
Kids and Pets
- Babysitting
Connectivity
- LAN Internet
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Aston Palembang Hotel & Conference Center
Important Note
This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Aston Palembang Hotel & Conference Center | 163 |
Number of floors in Aston Palembang Hotel & Conference Center | 11 |
Another facilities in Aston Palembang Hotel & Conference Center | Coffee/tea in lobby, Coffee shop, 24-hour room service, Room service, Safety deposit box |
Frequently asked question in Aston Palembang Hotel & Conference Center
What are available facilities at Aston Palembang Hotel & Conference Center?
There are top facilites at Aston Palembang Hotel & Conference Center such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Palembang Hotel & Conference Center?
The standard check-in time at Aston Palembang Hotel & Conference Center is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Aston Palembang Hotel & Conference Center provide breakfast?
Yes, Aston Palembang Hotel & Conference Center provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Aston Palembang Hotel & Conference Center
Traveloka (6.251)
Other sources (28)
8,5
Very Good
From 6.251 reviews
Provided by travelers on
Cleanliness
8,7
Room Comfort
8,6
Meal
8,6
Location
8,6
Service and Facilites
8,6
People often mention about Aston Palembang Hotel & Conference Center
All
Staff Friendliness (67)
Bedroom (63)
Distance to City Center (62)
Accessibility (61)
Room Space (59)
Ambiance (56)
Bathroom (53)
Taste (53)
Hotel Area (49)
Variety (46)
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Traveler Reviews Aston Palembang Hotel & Conference Center
Number of reviews per page
20
40
Customer reviews
NS
Natal S.
Business
10,0
/10
Reviewed 6 day(s) ago
A good hotel with friendly staff, has many variety of food, and the location is near the city.
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Accommodation's Reply
10 Jul 2025
Dear Natal S.,
Thank you very much for your kind review! We’re delighted to hear that you enjoyed our friendly staff, diverse food options, and convenient location close to the city center. Your positive feedback encourages us to keep providing excellent service and facilities for all our guests. We look forward to welcoming you back to Aston Palembang soon!
Warm regards,
Marlina Bustami - General Manager
T***Y
9,7
/10
Reviewed 7 day(s) ago
Great comfort, exotic, clean. Wonderful!
1 people find it helpful
Accommodation's Reply
10 Jul 2025
Dear T***Y,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the comfort, unique atmosphere, and cleanliness of our hotel. Your kind words mean a lot to us and motivate our team to continue delivering exceptional experiences. We look forward to welcoming you back soon!
Warm regards,
Marlina Bustami - General Manager
A***n
Leisure
10,0
/10
Reviewed 1 week(s) ago
Comfortable enough for family vacation
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Accommodation's Reply
10 Jul 2025
Dear A*n, Thank you for your review. We are pleased to learn that Aston Palembang was a comfortable choice for your family vacation. We are continuously striving to improve our service quality to make your experience with us even more enjoyable. We look forward to your next visit with your family. Best regards, Marlina Bustami - General Manager
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Sahata S.
Staycation
9,6
/10
Reviewed 2 week(s) ago
Comfortable hotel for staycation, varied breakfast menu, but the taste of the food needs to be improved
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Accommodation's Reply
07 Jul 2025
Dear Sahata S., Thank you very much for your valuable review and feedback. We are glad to know that you felt comfortable during your staycation at Aston Palembang and enjoyed the variety of breakfast menu that we serve. We also really appreciate your suggestion regarding the taste of the food, and we will evaluate it soon so that the quality of our food will be even better in the future. We look forward to welcoming you back for a more satisfying experience in the future. Warm regards, Marlina Bustami - General Manager
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R***i
8,5
/10
Reviewed 2 week(s) ago
this is the 2nd time we stayed.
the location is quite strategic, the room is quite good, the cleanliness of the towels on the 2nd day was not okay because of the smell of vape, the breakfast is varied.
the first day of staying, my 5 year old child was charged for breakfast, but on the 2nd day he was not.
so confused with the rules 😅
overall still okay
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Accommodation's Reply
07 Jul 2025
Dear R*i, Thank you very much for choosing Aston Palembang for the second time and taking the time to provide such a detailed review. We are glad to know that you found the hotel location strategic and enjoyed our breakfast variety. We apologize for the inconvenience related to the cleanliness of the towels on the second day, especially the vape smell issue. Your feedback is very important, and we will follow up immediately so that this does not happen again. Regarding the child breakfast fee policy, we apologize for the confusion that occurred. We will conduct an evaluation so that the information and procedures can be clearer and more consistent in the future. Thank you for your understanding and feedback. We hope to welcome you and your family back with a more satisfying experience. Warm regards, Marlina Bustami - General Manager
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C***u
6,5
/10
Reviewed 2 week(s) ago
I was a bit surprised..because Aston Medan is not like this, I didn't compare, it was just out of expectation, for the bathroom, the shower, you know, can't be moved, it's hard to take a shower, the food, it's really out of expectation, in the future it will be improved again
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Accommodation's Reply
07 Jul 2025
Dear C*u, Thank you for sharing your experience during your stay at Aston Palembang. We appreciate your honesty and valuable feedback. We apologize for the inconvenience you experienced, especially regarding the bathroom shower and food quality. We understand your expectations, and this feedback will be our serious attention for immediate improvement. We are committed to improving our facilities and services so that your next visit can be much more satisfying. Hopefully we will be given the opportunity to welcome you back and provide a better experience in the future. Warm regards, Marlina Bustami - General Manager
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An
Ahmad n.
Leisure
9,4
/10
Reviewed 4 week(s) ago
The food is quite delicious, but the typical Palembang food is: pempek, martabak Har, tekwan... it's like it's cheap... the others are OK.
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Accommodation's Reply
18 Jun 2025
Dear Ahmad N., Thank you for your review and feedback. We are pleased to know that you enjoyed most of our dishes at Aston Palembang. However, we apologize if the Palembang specialties such as pempek, martabak Har, and tekwan have not met your expectations. Your feedback is very valuable and can be used as evaluation material for future improvements. Hopefully, in your next visit, we can provide a more satisfying experience overall. Warm regards, Marlina Bustami - General Manager
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D***n
Business
6,2
/10
Reviewed 5 week(s) ago
This is the second time in 2 weeks staying at Aston Palembang, but this time it is not better than before:
- The AC is very very hot; there is no wind/cold at all; even after being serviced/washed it does not get better.
It has been offered to move rooms, but it is the same, the room across also has hot AC.
- Routine checks of the AC should be carried out & the room can be prepared in advance before guests enter the room, for example by turning on the AC, so that guests feel comfortable/cool when entering the room.
- There are small cockroaches on the bedside table.
- The shower is a bit leaky, when it is turned off, the water still drips.
- The hairdryer is broken/often turns off when used, it is better to use a hairdryer that is plugged into electricity, not a handheld hairdryer that is pressed/pressed continuously.
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Accommodation's Reply
18 Jun 2025
Dear D*n, Thank you for choosing Aston Palembang again and taking the time to share your experience in detail. We sincerely apologize for the inconvenience you experienced during your second visit. This clearly does not reflect the standard of service and quality that we want to provide to every guest. Regarding the AC issue, we are very sorry that your comfort was disturbed, even though we have handled it on site and tried to move the room. Your feedback on the importance of routine checks and room preparation before guests arrive will be followed up more seriously. We are also very sorry for the small cockroaches in the room, the leaking shower, and the hairdryer that was not functioning optimally. These issues have been brought to our attention to be addressed thoroughly. Once again, we apologize for this unpleasant experience. Your feedback is very important for us to continue to improve the quality of our facilities and services. We hope to be given the opportunity to welcome you back with a much better experience at Aston Palembang. Best regards, Marlina Bustami - General Manager
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D***n
Business
6,8
/10
Reviewed 5 week(s) ago
- AC is hot; somewhat better after being serviced/washed.
AC should be checked regularly so that guests feel comfortable.
- Hairdryer is broken/often turns off when used, it is better to use a hairdryer that is plugged into electricity, not a handheld hairdryer that is pressed/pressed continuously.
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Accommodation's Reply
18 Jun 2025
Dear D*n, Thank you for your time and attention in providing this valuable feedback. We apologize for the inconvenience you experienced regarding the AC and hairdryer in the room. Regarding the hot AC, we fully agree that regular checks and maintenance are essential to keep guests comfortable — this will be a serious concern for us. For the hairdryer, we also appreciate your suggestion. The type and comfort of use are indeed very important, and we will consider the option of replacing it with a more practical and reliable model. Your feedback helps us to continue improving and providing a better experience in the future. Hopefully we will have the opportunity to welcome you back to Aston Palembang. Best regards, Marlina Bustami - General Manager.
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Z***n
9,0
/10
Reviewed 6 week(s) ago
monotonous food variations, where typical Palembang food for 3 days there is the same, there is no other variation and the taste of vinegar/pempek is not recommended
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Accommodation's Reply
19 Jun 2025
Dear Z*n, Thank you for taking the time to give us your feedback. We apologize for the inconvenience you experienced regarding the monotonous food variations and the taste of cuko/pempek that did not meet expectations. Your input is very valuable for us to continue to evaluate and improve, especially in terms of menu variations and the taste of regional specialties. We will immediately convey this to our culinary team so that it can be a serious concern in the future. Hopefully we will still have the opportunity to welcome you back and provide a much better experience. Thank you for your trust in staying at Aston Palembang. Best regards, Marlina Bustami - General Manager
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s***i
9,1
/10
Reviewed 7 week(s) ago
Strategic location, good view, best food and comfort room
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Accommodation's Reply
19 Jun 2025
Dear s***i,
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our strategic location, beautiful views, delicious food, and comfortable rooms. Your kind words truly motivate our team to keep delivering the best experience for our guests. We look forward to welcoming you back to Aston Palembang!
Warm regards,
Marlina Bustami - General Manager
E***a
Business
10,0
/10
Reviewed 8 week(s) ago
Friendliness, cleanliness of the room and quite good location. Close to the airport. Made me choose.
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Accommodation's Reply
19 Jun 2025
Dear E*a, Thank you very much for your positive review! We are very happy to know that the friendliness of the staff, the cleanliness of the room, and the strategic location near the airport are the reasons you chose to stay with us. We look forward to continuing to provide the best service and welcoming you back to Aston Palembang in the future. Warm regards, Marlina Bustami - General Manager
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LN
Lizza N. C.
Staycation
9,6
/10
Reviewed 8 week(s) ago
Nice, friendly, but if it's someone's birthday they should get a discount hehehe.
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Accommodation's Reply
19 Jun 2025
Dear Lizza N. C., Thank you very much for your appreciation of our friendly service! Thank you also for your feedback on the discount for birthday guests, this will be taken into consideration in the future. Hopefully your next visit to Aston Palembang will be even more memorable. Warm regards, Marlina Bustami - General Manager
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s***i
Leisure
9,1
/10
Reviewed 8 week(s) ago
breakfast is varied, lots of choices. Just have to wait in line for a table for breakfast, maybe when there are lots of guests enjoying breakfast.
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear s*i, Thank you for your review and feedback. We are glad to know that you enjoyed the variety and choices of breakfast that we serve. We also apologize for the inconvenience of having to wait in line during breakfast, especially during peak hours. We will use this feedback as an evaluation material to improve the comfort and smoothness of our services. We look forward to welcoming you back with a better experience at Aston Palembang. Warm regards, Marlina Bustami - General Manager
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G***i
9,4
/10
Reviewed 9 week(s) ago
The staff provides good and friendly service
See original
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Accommodation's Reply
07 Jul 2025
Dear G*i, Thank you very much for your appreciation of the friendly and kind service from our staff. We are very happy to know that our services made your stay a pleasant experience. We will convey your comments to the entire team as an encouragement to continue to provide the best. We look forward to your next visit to Aston Palembang! Warm regards, Marlina Bustami - General Manager
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AH
Aditya H.
9,6
/10
Reviewed 9 week(s) ago
The hotel is cool. Only the location is far from the city center.
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Accommodation's Reply
07 Jul 2025
Dear Aditya H., Thank you very much for your compliments on our hotel! We are glad to know that you enjoyed the facilities and ambiance at Aston Palembang. We also appreciate your feedback on our location, so we provide a shuttle schedule that makes it easy for guests to visit the shopping centers in the city center. We hope that our comfort and services can continue to make your stay a pleasant experience. We look forward to welcoming you back to Aston Palembang! Warm regards, Marlina Bustami - General Manager
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N***n
Leisure
10,0
/10
Reviewed 9 week(s) ago
The hotel staff was very friendly upon check in.
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Accommodation's Reply
07 Jul 2025
Dear N*n, Thank you very much for your appreciation of our staff's friendliness during the check-in process. We are very happy to know that our service has given you a positive impression. We will convey your comments to the reception team as motivation to continue providing the best service. We look forward to your next visit to Aston Palembang! Warm regards, Marlina Bustami - General Manager
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D***a
Leisure
9,4
/10
Reviewed 9 week(s) ago
Car parking is narrow and impractical.
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Accommodation's Reply
07 Jul 2025
Dear D*a, Thank you for your feedback regarding our parking area. We apologize for the inconvenience you experienced due to the narrow and impractical parking space. For that, we have provided parking facilities available both indoors and outdoors. Your feedback is very valuable for us to continue to make improvements for the comfort of future guests. We look forward to welcoming you back with a better experience at Aston Palembang. Warm regards, Marlina Bustami - General Manager
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N***a
10,0
/10
Reviewed 9 week(s) ago
Thank you, I am comfortable with Hotel Aston.
See original
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Accommodation's Reply
07 Jul 2025
Dear N*a, Thank you very much for your trust and positive review. We are very happy to know that you felt comfortable during your stay at Hotel Aston Palembang. We will continue to strive to provide the best service so that every visit you make is more enjoyable. See you again at Aston Palembang! Warm regards, Marlina Bustami - General Manager
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ym
yulia m.
Business
9,4
/10
Reviewed 10 week(s) ago
The hotel staff is friendly. The restaurant tastes standard.
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Accommodation's Reply
07 Jul 2025
Dear Yulia M., Thank you for your review and appreciation of our staff's friendliness. We are glad to know that our service made your stay more enjoyable. We also appreciate your feedback on the taste of the food in our restaurant. This criticism will be used as an evaluation material for us to improve the quality of our dishes in the future. We look forward to welcoming you back with a more satisfying experience at Aston Palembang. Warm regards, Marlina Bustami - General Manager
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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