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Best Western Papilio Hotel
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Best Western Papilio Hotel
Hotels
Preferred Partner Plus
Traveloka Hotel Appreciation 2023: Exceptional Guest Experience
8,6
/10
Very Good
11.755 reviews
What Guests Say About Their Stay
Staff Friendliness (128)
Bedroom (127)
Ambiance (117)
Room Space (115)
Marcel R.
9,7
/ 10
Very near to toll road. Suitable for transit when on road trip with surabaya as transit city. fast check in service and fast check out. Below have coffee shop and fast food, quite convenient.
Andreas Adoe
9,7
/ 10
Nice place to stay, good location with nice access to airport and city centre, nice sky pool and love the breakfast, spacious room as well, value for money
Donny H.
8,5
/ 10
the room is very comfortable, the food and beverages is excellent, it's easy if you want to go to the public places
Adita R. P.
10,0
/ 10
Cozy and comfortable place with amazing breakfast buffet.
Ika W. K.
9,1
/ 10
What a pleasant stay, got a welcome snack in room, room is clean and comfy, padi field as a view in the morning, city lights for the night, they even have low calorie breakfast! Will surely go back here when we go to surabaya!!
In the Area
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Jalan Ahmad Yani 176-178, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Located near Airport
Personal Airport Transfer
+1 more
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Available Room Types in Best Western Papilio Hotel
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What's around Best Western Papilio Hotel
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Jalan Ahmad Yani 176-178, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235
Discover More About Best Western Papilio Hotel
Location
Staying at Best Western Papilio Hotel is a good choice when you are visiting Wonokromo.
About Best Western Papilio Hotel
Whether you are planning an event or other special occasions, Best Western Papilio Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.
Best Western Papilio Hotel is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.
From business event to corporate gathering, Best Western Papilio Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Best Western Papilio Hotel, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Best Western Papilio Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Best Western Papilio Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Best Western Papilio Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Best Western Papilio Hotel.
All facilities in Best Western Papilio Hotel
Fitness Center
Functional Hall
Common Space
Exterior
Bedroom
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Cafe
- Early bird breakfast
- Poolside bar
- Snacks
Public Facilities
- Parking
- Coffee shop
- Early check-in
- Elevator
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Wedding service
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
- Smoke-free
Business Facilities
- Business center
- Business facilities
- Computer station
- Meeting facilities
- Photocopier
- PRINTER
- Projector
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Refrigerator
- Shower
- TV
Accessibilty
- Disabled access friendly
- Accessibility equipment
- Accessible bathroom
- Accessible parking
- Wheelchair accessible
Transportation
- Airport transfer
- Parking with surcharge
- Secure parking
Things to Do
- Fitness center
- Massage
- Outdoor pool
Connectivity
- Internet point
- LAN Internet
- Free WiFi
Family-friendly Facilities
- Children pool
Nearby Facilities
- Supermarket
Kids and Pets
- Highchairs
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Best Western Papilio Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Best Western Papilio Hotel | 226 |
Number of floors in Best Western Papilio Hotel | 36 |
Another facilities in Best Western Papilio Hotel | A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar |
Frequently asked question in Best Western Papilio Hotel
What are available facilities at Best Western Papilio Hotel?
There are top facilites at Best Western Papilio Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Best Western Papilio Hotel?
The standard check-in time at Best Western Papilio Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Best Western Papilio Hotel provide breakfast?
Yes, Best Western Papilio Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Best Western Papilio Hotel
Traveloka (11.709)
Other sources (46)
8,6
Very Good
From 11.709 reviews
Provided by travelers on
Cleanliness
8,9
Room Comfort
8,8
Meal
8,6
Location
8,7
Service and Facilites
8,7
People often mention about Best Western Papilio Hotel
All
Bedroom (98)
Staff Friendliness (94)
Ambiance (90)
Room Space (87)
Bathroom (77)
Accessibility (75)
Hotel Area (71)
Taste (70)
Distance to City Center (67)
Check-in/out Time (67)
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Traveler Reviews Best Western Papilio Hotel
Number of reviews per page
20
40
Customer reviews
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Ayub D.
9,1
/10
Reviewed 4 day(s) ago
I stayed on June 23-25, 2025 with my wife for a vacation.. the facilities are good, the breakfast is delicious and varied.. even though I checked in early, it was still possible... additional orangbuntik breakfast is a bit expensive..
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F***l
Leisure
9,4
/10
Reviewed 4 day(s) ago
The hotel is quite strategic, close to bus stops and MRT. Around the location there are many workers from IBP (India, Bangladesh & Pakistan). Nearby there is also a mosque and delicious halal Indian food.
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1 people find it helpful
EFFENDY T.
Leisure
7,0
/10
Reviewed 4 day(s) ago
Yes, okay, near the lobby there is someone who sells food and beverages. Welcome drink and hospitality is very kind. Nice to be here.
Nice.
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N***n
Leisure
8,5
/10
Reviewed 5 day(s) ago
The staff is friendly, the rooms are clean and tidy, and the breakfast is also delicious.
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D***e
Transit
10,0
/10
Reviewed 5 day(s) ago
The staff is friendly and communicative, the food is delicious and varied. From the past until now the experience of staying here has always been satisfying. Tq BW Papilio
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P***i
8,5
/10
Reviewed 1 week(s) ago
actually okay,
room wise okay
but on the first day I stayed there the electricity in the room was problematic
it went out completely in the middle of the night
luckily the staff was quick
helped me move rooms
so far
okay
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RW
Rahmat W.
9,4
/10
Reviewed 2 week(s) ago
First booked 1 night here, eh just checked in already extended 1 more night.. with the price offered. suitable for family with our small children, the room is ok spacious clean comfortable, from twin room transformed into spacious. excellent service there was a little problem in the bathroom immediately the team moved to fix it, location is OK.
There is a little input because I brought small children in our room the TV was replaced with a smart TV so we could watch YouTube..
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G***h
Staycation
10,0
/10
Reviewed 2 week(s) ago
Really love the breakfast buffet and the room cleanliness, also the city view. Recommended
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w***y
10,0
/10
Reviewed 2 week(s) ago
Wow, I really like it, I've been a regular customer since the beginning of my marriage. I always get Sugeng Rawuh cake. It's delicious too.
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2 people find it helpful
Vaughan L. L.
Transit
9,0
/10
Reviewed 2 week(s) ago
Excellent value for money, the hotel is comfortable, the staff are friendly, it's quite easy to get to the airport from there.
1 people find it helpful
V***a
9,7
/10
Reviewed 2 week(s) ago
Thank God, the hotel staff are friendly, the check-in service is fast, the food menu has many choices and is delicious.
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1 people find it helpful
HP
Hapsaka P. W.
Staycation
9,4
/10
Reviewed 2 week(s) ago
Stayed for two nights, easy access hotel entry from main road. There's a few restaurants within walking distance. check in and check out process went well. Room was nice but mine were very noisy, ac compressor was right outside the window. The pool was quite dirty and not well maintained. But the breakfast quality was good and had good variety. Overall was good but could be better.
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Accommodation's Reply
20 Jun 2025
Dear Mr/Ms. Hapsaka P. W,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly.
Sincerely,
Diah Ikawati
General Manager
AT
Aling T.
Staycation
10,0
/10
Reviewed 2 week(s) ago
Comfortable, quiet, clean place, friendly and good service. Clean rooms, all equipment is usable, nothing is broken. The food is also delicious, close to the mall, close to everywhere. Happy to staycation here. Thanks 🥰
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1 people find it helpful
Accommodation's Reply
20 Jun 2025
Dear Mr./Mrs. Aling T, Warm greetings from Best Western Papilio Hotel Surabaya. Thank you for the trust you have given to Best Western Papilio Hotel Surabaya and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Best Western Papilio Hotel and we ensure that your next visit will be more memorable. Best Regards, Diah Ikawati. General Manager
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MOCHAMAD A. W.
Staycation
9,7
/10
Reviewed 3 week(s) ago
Spacious comfortable rooms, close to town and friendly staff
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Accommodation's Reply
20 Jun 2025
Dear Mr./Mrs. Mochamad a. W, Warm greetings from Best Western Papilio Hotel Surabaya. Thank you for the trust you have given to Best Western Papilio Hotel Surabaya and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Best Western Papilio Hotel and we ensure that your next visit will be more memorable. Best Regards, Diah Ikawati. General Manager
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ms
marita s.
Staycation
10,0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, there is no deposit when checking in and checking out, there is no room check and we are told to wait, that's not the case. Overall, it's the best, there is a swimming pool too. FYI, around the lobby there is Alfamart and AW.
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Accommodation's Reply
20 Jun 2025
Dear Mr./Mrs. Marita s, Warm greetings from Best Western Papilio Hotel Surabaya. Thank you for the trust you have given to Best Western Papilio Hotel Surabaya and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Best Western Papilio Hotel and we ensure that your next visit will be more memorable. Best Regards, Diah Ikawati. General Manager
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windy s. s.
Business
8,5
/10
Reviewed 3 week(s) ago
the view is so beautiful... I extended yesterday because I really liked it. Thanks also to the guys from Resto 7... they were willing to cook the food we ordered.
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Accommodation's Reply
20 Jun 2025
Dear Mr./Mrs. Windy s. S, Warm greetings from Best Western Papilio Hotel Surabaya. Thank you for the trust you have given to Best Western Papilio Hotel Surabaya and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Best Western Papilio Hotel and we ensure that your next visit will be more memorable. Best Regards, Diah Ikawati. General Manager
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G***t
Business
6,4
/10
Reviewed 4 week(s) ago
Maybe because of the old building design, the room's AC had trouble and needed quite a long handling, it took more than 1 hour to be able to fix it.
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Accommodation's Reply
20 Jun 2025
Dear Mr./Mrs. G*t, Warm greetings from Best Western Papilio Hotel Surabaya. Thank you for the trust that you have given to Best Western Papilio Hotel Surabaya. We apologize for the inconvenience that you have encountered, we will pay more attention to the reviews that have been submitted. We will welcome your next arrival at Best Western Papilio Hotel with even better products and services. Best Regards, Diah Ikawati. General Manager
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jk
july k.
Leisure
9,7
/10
Reviewed 4 week(s) ago
Stay for 2 nights + 2 rooms with family. Access to swimming pool and surrounding areas that provide variance of food and activities. So close to airport also. Will be back for next trip to Surabaya.
1 people find it helpful
Accommodation's Reply
20 Jun 2025
Dear Mr/Ms. july k,
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me.
We appreciate your loyalty to our brand.
Sincerely,
Diah Ikawati
General Manager
e***y
Business
6,0
/10
Reviewed 5 week(s) ago
The hotel staff are not friendly, do not greet guests, do not smile, moreover the security looks down on guests, there is no adequate parking space for hotel guests, even thinking that hotel guests are package couriers?
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Accommodation's Reply
20 Jun 2025
Dear Mr./Mrs. E*y, Warm greetings from Best Western Papilio Hotel Surabaya. Thank you for the trust that you have given to Best Western Papilio Hotel Surabaya. We apologize for the inconvenience that you have encountered, we will pay more attention to the reviews that have been submitted. We will welcome your next arrival at Best Western Papilio Hotel with even better products and services. Best Regards, Diah Ikawati. General Manager
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F***a
Staycation
10,0
/10
Reviewed 5 week(s) ago
a very comfortable hotel for a staycation
coincidentally it was also during a child's birthday party
the staff were very friendly, the room was as requested and amazing because they got free evening tea and cake too
there were also many variants of the breakfast menu and what made me remember after going home was the taste of the chocolate roll cake.it was really delicious in my opinion 😍
the swimming pool atmosphere was also calm plus a nice view of the city and sky
anyway, it is highly recommended to staycation here
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1 people find it helpful
Accommodation's Reply
20 Jun 2025
Dear Mr./Mrs. F*a, Warm greetings from Best Western Papilio Hotel Surabaya. Thank you for the trust you have given to Best Western Papilio Hotel Surabaya and the review you have submitted. We will continue to improve our products and services so that we can continue to provide the best for every guest. We will welcome your next visit to Best Western Papilio Hotel and we ensure that your next visit will be more memorable. Best Regards, Diah Ikawati. General Manager
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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