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FOX Hotel Pekanbaru
Hotels
Preferred Partner
8,6
/10
Very Good
4.812 reviews
What Guests Say About Their Stay
Room Space (119)
Bedroom (119)
Staff Friendliness (114)
Ambiance (110)
T***a
10,0
/ 10
Fox Hotel Pekanbaru offers clean, comfortable rooms in a great location above Ciputra Seraya Mall. The staff is friendly, breakfast is enjoyable, and facilities like the rooftop pool and gym are a plus. Perfect for both business and leisure stays.
susanti
9,7
/ 10
nice and clean hotel. reception helpful hotel is clean and comfortable
Surya M. W.
9,7
/ 10
This hotel is the best hotel we have ever stayed in, clean and spacious rooms, good food, friendly and fast service, our holiday was very memorable at this hotel.
In the Area
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Jalan Riau No. 147, Senapelan, Pekanbaru, Riau, Indonesia, 28154
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in FOX Hotel Pekanbaru
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Per room per night (excl. taxes & fees)
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What's around FOX Hotel Pekanbaru
Jalan Riau No. 147, Senapelan, Pekanbaru, Riau, Indonesia, 28154
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Location
FOX Hotel Pekanbaru is located in area / city Senapelan.
About FOX Hotel Pekanbaru
FOX Hotel Pekanbaru is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
From business event to corporate gathering, FOX Hotel Pekanbaru provides complete services and facilities that you and your colleagues need.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from FOX Hotel Pekanbaru exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
FOX Hotel Pekanbaru is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at FOX Hotel Pekanbaru.
All facilities in FOX Hotel Pekanbaru
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Hotel Services
- Bellhop
- Concierge
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathrobe
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
Things to Do
- Barbecue
- Fitness center
- Massage
- Outdoor pool
- Spa
General
- AC
- Banquet
- Swimming pool
- Smoking area
Transportation
- Airport transfer
- Secure parking
- Valet parking
Food and Drinks
- Restaurant with AC
- Breakfast
- Poolside bar
Business Facilities
- Conference room
- Meeting facilities
- Projector
Nearby Facilities
- Gift shop
- Shops
- Supermarket
Sports and Recreations
- Fitness center
Kids and Pets
- Babysitting
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in FOX Hotel Pekanbaru
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Extra Breakfast
Accommodation charges IDR 150,000/guest for extra breakfast.
Breakfast
Breakfast at the accommodation will be provided from 06:00 - 10:00.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at FOX Hotel Pekanbaru | 225 |
Number of floors in FOX Hotel Pekanbaru | 14 |
Another facilities in FOX Hotel Pekanbaru | Bellhop, Concierge, Express check-in, Express check-out, Front desk |
Frequently asked question in FOX Hotel Pekanbaru
What are available facilities at FOX Hotel Pekanbaru?
There are top facilites at FOX Hotel Pekanbaru such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at FOX Hotel Pekanbaru?
The standard check-in time at FOX Hotel Pekanbaru is starting from From 14:00 while the latest check-out time is at Before 12:00
Does FOX Hotel Pekanbaru provide breakfast?
Yes, FOX Hotel Pekanbaru provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of FOX Hotel Pekanbaru?
FOX Hotel Pekanbaru is a 4.0-star hotel.
How many floors does FOX Hotel Pekanbaru have?
FOX Hotel Pekanbaru has 14 floors.
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More Reviews from Other Guests in FOX Hotel Pekanbaru
Traveloka (4.804)
Other sources (8)
8,6
Very Good
From 4.804 reviews
Provided by travelers on
Cleanliness
8,8
Room Comfort
8,7
Meal
8,4
Location
8,7
Service and Facilites
8,6
People often mention about FOX Hotel Pekanbaru
All
Room Space (72)
Staff Friendliness (69)
Bedroom (68)
Ambiance (57)
Distance to City Center (56)
Bathroom (54)
Hotel Area (52)
Surroundings (50)
Accessibility (46)
Check-in/out Time (46)
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Traveler Reviews FOX Hotel Pekanbaru
Number of reviews per page
20
40
Customer reviews
Anggia M. N.
Business
10,0
/10
Reviewed 5 day(s) ago
the staff is friendly & the hotel is clean
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w***e
9,4
/10
Reviewed 1 week(s) ago
Stayed here for 2 days, very comfortable, close to the mall and various souvenir shops, friendly staff, thank you very much
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W
Whereson
10,0
/10
Reviewed 3 week(s) ago
Clean hotel, friendly service, only the requested room with a connecting door had to wait a long time, in the end I didn't get it because I wanted to rest.
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1 people find it helpful
D***a
Staycation
8,8
/10
Reviewed 3 week(s) ago
The hotel is near the mall, clean but there is no prayer mat in the room, maybe it could be added, thank you
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2 people find it helpful
EN
Evi N.
Staycation
9,0
/10
Reviewed 3 week(s) ago
The location is in the city center, close to food places and malls, but the wifi is intermittent and the AC is not cold enough.
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Accommodation's Reply
01 Oct 2025
Dear Ms Evi
Thank you for sharing your feedback. We are glad to know you appreciated our central location near restaurants and the mall. At the same time, we sincerely apologize for the inconvenience you experienced with the unstable Wi-Fi connection and the air conditioning performance.
Please be assured that your comments have been shared with our engineering and IT teams for immediate follow-up and improvement. Your feedback is valuable to us in enhancing our facilities and services.
We hope to welcome you back again and provide you with a more seamless and comfortable stay at Fox Hotel Pekanbaru.
Warm regards,
Reza Satria Putra
Front Office Manager
n***i
Staycation
9,4
/10
Reviewed 4 week(s) ago
Close to everything, including the Pasar Bawah tourist attraction, malls, and culinary spots. The staff is friendly and helpful.
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam, Thank you for your positive review. We are pleased to learn that our strategic location made it easy for you to visit Pasar Bawah, the mall, and culinary spots, and that our staff's friendliness and readiness provided a pleasant experience. We look forward to welcoming you back to Fox Hotel Pekanbaru for an even more memorable stay. Warm regards, Reza Satria Putra, Front Office Manager
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Verified Traveler
10,0
/10
Reviewed 4 week(s) ago
The place is comfortable and clean, you won't get bored staying here, it's suitable for bringing children because there is a swimming pool.
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam, Thank you for your positive review. We are delighted to learn that you and your family enjoyed our comfort, cleanliness, and swimming pool facilities at Fox Hotel Pekanbaru. Reviews like this greatly motivate our team to continue providing the best service. We look forward to welcoming you and your family back. Best regards,
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MP
Meti P.
10,0
/10
Reviewed 4 week(s) ago
It was a pleasant stay, despite a slight hiccup upon arrival, but the Fox management was very considerate and resolved the issue pleasantly.
The food menu is delicious and comprehensive, and the Fox dance kept the kids entertained at breakfast.
The amenities are complete.
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Accommodation's Reply
01 Oct 2025
Dear Mr./Ms. Meti P. Thank you for sharing your experience staying at Fox Hotel Pekanbaru. We are pleased to hear that despite a slight hiccup upon arrival, our management team was able to resolve it successfully, ensuring a pleasant stay. Your feedback is invaluable to us as we strive to continuously improve our service. We look forward to welcoming you back again soon. Best regards, Reza Satria Putra, Front Office Manager
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G***t
Business
10,0
/10
Reviewed 5 week(s) ago
Friendly service, spacious and clean rooms
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam, Thank you for your positive review. We are pleased to learn that the friendly service, spacious rooms, and cleanliness of the hotel provided a comfortable stay at Fox Hotel Pekanbaru. We look forward to welcoming you back again soon. Best regards, Reza Satria Putra, Front Office Manager
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Sylvia K. S.
9,4
/10
Reviewed 5 week(s) ago
The best place for a staycation in Pekanbaru, close to malls and cinemas.
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam, Thank you for your positive review. We are pleased to learn that the friendly service, spacious rooms, and cleanliness of the hotel provided a comfortable stay at Fox Hotel Pekanbaru. We look forward to welcoming you back again soon. Best regards, Reza Satria Putra, Front Office Manager
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R***n
Staycation
9,1
/10
Reviewed 6 week(s) ago
recommended for family staycation
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam, Thank you for your positive review. We are pleased to learn that the friendly service, spacious rooms, and cleanliness of the hotel provided a comfortable stay at Fox Hotel Pekanbaru. We look forward to welcoming you back again soon. Best regards, Reza Satria Putra, Front Office Manager
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SULATI
10,0
/10
Reviewed 6 week(s) ago
satisfied with the good service, the room is spacious
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam, Thank you for your positive review. We are pleased to learn that the friendly service, spacious rooms, and cleanliness of the hotel provided a comfortable stay at Fox Hotel Pekanbaru. We look forward to welcoming you back again soon. Best regards, Reza Satria Putra, Front Office Manager
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l***a
10,0
/10
Reviewed 7 week(s) ago
[Engaging opening line] [Tell us about your stay] Ambiance/Facilities: [Describe the hotel's atmosphere and facilities] Food: [Share your thoughts on the food provided] Staff Assistance: [Tell us about your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]
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Accommodation's Reply
04 Sep 2025
Dear Valued Guest,
Thank you for your kind words. We are delighted to know you had a pleasant stay and we look forward to welcoming you back to Fox Hotel Pekanbaru.
Warm regards,
Reza Satria Putra
Front Office Manager
l***a
10,0
/10
Reviewed 7 week(s) ago
Friendly staff, strategic location, best of all, hopefully they will always maintain their service
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam, Thank you for your positive review. We are pleased to learn that the friendly service, spacious rooms, and cleanliness of the hotel provided a comfortable stay at Fox Hotel Pekanbaru. We look forward to welcoming you back again soon. Best regards, Reza Satria Putra, Front Office Manager
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FR
Fiqi R.
8,5
/10
Reviewed 8 week(s) ago
Steady, solid, clean, good and friendly service, cool and solid quality.
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Accommodation's Reply
04 Sep 2025
Dear Mr Fiqi R.
Thank you for your kind words. We are delighted to know you had a pleasant stay and we look forward to welcoming you back to Fox Hotel Pekanbaru.
Warm regards,
Reza Satria Putra
Front Office Manager
R***o
7,0
/10
Reviewed 8 week(s) ago
The hotel staff was friendly...
It's just that the water from the bathroom overflowed into the bedroom area....
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2 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Mr. Ridho, Thank you for sharing your experience staying at Fox Hotel Pekanbaru. We are delighted to hear that you found our staff's hospitality memorable. We apologize for the inconvenience caused by the bathroom overflowing into the bedroom. This feedback is very valuable and has been passed on to the relevant team for immediate action. We look forward to welcoming you back for a more comfortable experience. Best regards, Reza Satria Putra, Front Office Manager
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J***n
Business
10,0
/10
Reviewed 8 week(s) ago
Best
1 people find it helpful
Accommodation's Reply
27 Aug 2025
Dear Valued Guest,
Thank you for your continued trust and loyalty in choosing Fox Hotel Pekanbaru as your preferred place to stay. We are delighted to know that you feel at home with us, and we truly look forward to welcoming you back again soon.
Warm regards,
Reza Satria Putra
Front Office Manager
M***a
Business
8,8
/10
Reviewed 10 week(s) ago
Strategic location, good facilities, very friendly service.
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1 people find it helpful
Accommodation's Reply
14 Aug 2025
Dear Sir/Madam, Thank you very much for your recommendation and positive review! 😊. We are very pleased to know that you enjoyed your staycation at Fox Hotel Pekanbaru. Your support and good wishes are our motivation to continue improving the quality of our services and facilities in the future. We look forward to welcoming you back for an even more enjoyable stay! Warm regards, Reza Satria Putra. Front Office Manager
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A***t
9,4
/10
Reviewed 10 week(s) ago
Hopefully it will be better in the future. Hopefully, a hair comb will be provided as a complete set.
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Accommodation's Reply
12 Aug 2025
Dear Sir/Madam, Thank you for staying at Fox Hotel Pekanbaru and sharing your valuable feedback. We are pleased to learn that you expect our service to improve in the future. Regarding your suggestion regarding the addition of hair combs as room amenities, we will consider this feedback and pass it on to the relevant team for evaluation. We hope to welcome you back with even more satisfying facilities and services on your next visit. Best regards, Reza Satria Putra, Front Office Manager
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S***o
Business
9,4
/10
Reviewed 10 week(s) ago
Everything went well, I stayed for 3 nights, on the last night, the car had to be paid for when leaving the hotel parking lot, the reason given by the officer was that the car plate had not been renewed, even though I was still staying at the hotel, a small thing, but this must be a concern if everyone wants to improve their service.
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1 people find it helpful
Accommodation's Reply
08 Aug 2025
Dear Sir/Madam, Thank you for sharing your experience during your 3-night stay at Fox Hotel Pekanbaru. We are pleased to hear that your overall stay was pleasant. However, we apologize for the inconvenience you experienced during your parking check-out on your last night. Situations like this, although seemingly minor, are crucial for us to evaluate to ensure they do not disrupt guest comfort. We have forwarded your feedback to the relevant team, particularly those involved in coordination between the hotel and parking management, to ensure a similar incident does not recur in the future. We appreciate your attention and suggestions, and look forward to welcoming you back with even better service in the future. Sincerely, Reza Satria Putra, Front Office Manager, Fox Hotel Pekanbaru.
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