Hawaii Resort Family Suites

Hotels
Preferred Partner Plus
Online Check-In Available
7,9
/10
Pleasant
799 reviews

What Guests Say About Their Stay

Staff Friendliness (42)
Family Friendly (35)
Surroundings (34)
Ambiance (34)
L***a
9,7
/ 10
A family-friendly hotel with complete amenities, a large water park, a restaurant, and a private beach. Spacious rooms include mini-kitchens and a full range of cooking utensils. The staff are all friendly.
dika s.
9,1
/ 10
We ordered 2 rooms on the 3rd floor with sea view, very comfortable with room facilities, full kitchen set, swimming pool, lagoon beach. Children feel at home and are highly recommended for a vacation here.
In the Area
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Jalan Raya Labuan Km.146, Pondok Waru, Bulakan, Anyer, Serang, Banten, Indonesia, 42167

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Hawaii Resort Family Suites is located in area / city Anyer. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hawaii Resort Family Suites

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Jalan Raya Labuan Km.146, Pondok Waru, Bulakan, Anyer, Serang, Banten, Indonesia, 42167
Exterior Hawaii Resort Family Suites
Swimming Pool 2 Hawaii Resort Family Suites

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About Hawaii Resort Anyer

Nestled along the stunning coastline of Anyer, Hawaii Resort Anyer offers a tropical paradise that combines luxury with the natural beauty of Indonesia. This resort is not just a place to stay; it’s an experience that immerses you in the serene ambiance of the beach, lush gardens, and the warm hospitality of the staff. With its strategic location, Hawaii Resort Anyer is the perfect getaway for families, couples, and solo travelers looking to unwind and rejuvenate.

The resort features a variety of accommodations, from cozy rooms to spacious suites, all designed with comfort and style in mind. Each room is equipped with modern amenities, ensuring that guests have everything they need for a relaxing stay. The decor reflects a blend of traditional Indonesian elements and contemporary design, creating a welcoming atmosphere that feels like a home away from home.

One of the standout features of Hawaii Resort Anyer is its proximity to the beach. Guests can enjoy direct access to the pristine sands and crystal-clear waters, making it an ideal spot for sunbathing, swimming, or simply taking a leisurely stroll along the shore. The resort also offers various water sports activities, allowing adventure seekers to indulge in thrilling experiences like jet skiing, banana boat rides, and snorkeling.

In addition to its beautiful location, Hawaii Resort Anyer boasts a range of facilities designed to enhance your stay. From a refreshing swimming pool surrounded by palm trees to a well-equipped fitness center, there’s something for everyone. The resort also features a spa where guests can indulge in rejuvenating treatments, ensuring a perfect blend of relaxation and wellness.

Dining at Hawaii Resort Anyer is a delightful experience. The on-site restaurant serves a variety of local and international dishes, prepared with fresh ingredients and a touch of creativity. Guests can enjoy their meals while overlooking the ocean, making every dining experience memorable. For those who prefer to dine in the comfort of their rooms, room service is available, offering a convenient option for a cozy night in.

Whether you’re looking to explore the vibrant culture of Anyer or simply relax by the beach, Hawaii Resort Anyer provides the perfect base for your adventures. With its exceptional service, stunning surroundings, and a plethora of activities, it’s no wonder that this resort is a favorite among travelers seeking a slice of paradise.

Why You Should Stay at Hawaii Resort Anyer

Choosing Hawaii Resort Anyer for your next vacation means opting for a blend of relaxation, adventure, and luxury. The resort’s strategic location allows easy access to various attractions, making it a convenient choice for those looking to explore the area. Additionally, the warm and friendly staff are dedicated to ensuring that your stay is as comfortable and enjoyable as possible.

Moreover, the resort offers a variety of activities that cater to all ages. Whether you’re traveling with family, friends, or as a couple, there’s something for everyone. From beach volleyball to guided tours of nearby attractions, you’ll never run out of things to do. The resort also hosts regular events and entertainment, ensuring that your evenings are filled with fun and excitement.

Best Time to Stay at Hawaii Resort Anyer

The best time to visit Hawaii Resort Anyer is during the dry season, which typically runs from May to September. During these months, you can expect sunny days and pleasant temperatures, perfect for beach activities and outdoor exploration. However, if you prefer a quieter experience, consider visiting during the shoulder seasons of April and October, when the crowds are thinner, and the weather is still enjoyable.

Transportation and Accessibility

Access to the Airport

Hawaii Resort Anyer is conveniently located approximately 150 kilometers from Soekarno-Hatta International Airport in Jakarta. The journey to the resort typically takes around 2.5 to 3 hours by car, depending on traffic conditions. Various transportation options are available, including private car rentals, taxis, and shuttle services, making it easy for guests to reach the resort without hassle.

Public Transportation

For those who prefer public transportation, there are several bus services that operate between Jakarta and Anyer. The journey can take anywhere from 3 to 5 hours, depending on the route and traffic. Once you arrive in Anyer, local transportation options such as taxis and motorbike rentals are available to help you navigate the area and reach the resort.

Unique Facilities at Hawaii Resort Anyer

1. Infinity Pool

The infinity pool at Hawaii Resort Anyer offers breathtaking views of the ocean, creating a perfect spot for relaxation. Guests can lounge by the poolside, sip on refreshing cocktails, and soak up the sun in a tranquil setting.

2. Spa and Wellness Center

The resort’s spa provides a range of treatments designed to rejuvenate the body and mind. From traditional massages to modern wellness therapies, guests can indulge in a pampering experience that promotes relaxation and well-being.

3. Water Sports Center

For adventure enthusiasts, the water sports center at Hawaii Resort Anyer offers a variety of activities, including jet skiing, snorkeling, and banana boat rides. Guests can easily rent equipment and join guided tours for an unforgettable experience on the water.

Nearby Attractions at Hawaii Resort Anyer

1. Anyer Beach

Located just a stone's throw away from the resort, Anyer Beach is a must-visit destination for sun lovers. The beach is known for its soft white sands and clear waters, making it perfect for swimming and sunbathing. Visitors can also enjoy beachside cafes and local vendors selling delicious snacks. Estimated distance: 0.5 km.

2. Carita Beach

Carita Beach is another beautiful destination located about 10 kilometers from Hawaii Resort Anyer. This beach is famous for its stunning sunsets and calm waters, ideal for families with children. Visitors can partake in various water sports or simply relax on the beach. Estimated distance: 10 km.

3. Krakatau Volcano

The legendary Krakatau Volcano is approximately 40 kilometers from the resort. A boat tour to the volcano offers a unique opportunity to witness its majestic beauty and learn about its historical significance. The tour often includes snorkeling stops at nearby islands, making it a full-day adventure. Estimated distance: 40 km.

4. Tanjung Lesung Beach

Tanjung Lesung Beach is a hidden gem located about 30 kilometers from Hawaii Resort Anyer. Known for its pristine environment and tranquil atmosphere, this beach is perfect for those looking to escape the crowds. Visitors can enjoy various activities, including beach volleyball and kayaking. Estimated distance: 30 km.

5. Ujung Kulon National Park

Ujung Kulon National Park, a UNESCO World Heritage Site, is located about 60 kilometers from the resort. This national park is home to diverse wildlife, including the endangered Javan rhinoceros. Guided tours are available for those interested in exploring the park’s natural beauty and rich biodiversity. Estimated distance: 60 km.

6. Anyer Lighthouse

The historic Anyer Lighthouse, built in the 19th century, is located just 5 kilometers from the resort. Visitors can climb to the top for panoramic views of the coastline and surrounding areas. The lighthouse is a great spot for photography and learning about the region's maritime history. Estimated distance: 5 km.

7. Cilegon Mall

For those looking to shop, Cilegon Mall is approximately 25 kilometers from Hawaii Resort Anyer. This modern shopping center features a variety of local and international brands, dining options, and entertainment facilities, making it a great place to spend an afternoon. Estimated distance: 25 km.

8. Banten Grand Mosque

The Banten Grand Mosque, located about 50 kilometers from the resort, is an architectural marvel and a significant cultural site. Visitors can explore the mosque's stunning design and learn about its historical importance in the region. Estimated distance: 50 km.

9. Pulau Sangiang

Pulau Sangiang is a small island located about 35 kilometers from Hawaii Resort Anyer. Known for its beautiful beaches and rich marine life, the island is perfect for snorkeling and diving enthusiasts. Day trips to the island can be arranged through local tour operators. Estimated distance: 35 km.

10. Cilegon City Park

Cilegon City Park, located approximately 20 kilometers from the resort, is a great place for families to enjoy a day outdoors. The park features playgrounds, walking paths, and picnic areas, making it an ideal spot for relaxation and recreation. Estimated distance: 20 km.

Tips and Tricks for Staying at Hawaii Resort Anyer

Tips During Your Stay

To make the most of your stay at Hawaii Resort Anyer, consider booking activities and excursions in advance. This ensures you secure your spot for popular tours and experiences. Additionally, don’t hesitate to ask the staff for recommendations on local attractions and dining options—they are always happy to help!

Tips for Enjoying Hotel Facilities

Take advantage of the resort’s facilities by participating in organized activities, such as yoga classes or beach games. These events are a great way to meet other guests and make new friends. Also, be sure to explore the spa menu and treat yourself to a relaxing massage or beauty treatment during your stay.

Why Book Hawaii Resort Anyer on Traveloka

Extensive Accommodation Options

When you book Hawaii Resort Anyer through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a budget-friendly room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to plan your trip without the stress of upfront payments. Additionally, the PayLater feature lets you save even more, making it easier to manage your travel budget.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you book more trips, you can elevate your Traveloka Priority level, unlocking exclusive discounts and offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Hawaii Resort Anyer. These reviews provide valuable insights into the resort’s services and facilities, helping you make informed decisions when planning your stay. You can trust that the feedback is genuine and reflective of the experiences of fellow travelers.

With all these advantages, there’s no reason not to choose Hawaii Resort Anyer for your next getaway. Booking hotel through Traveloka ensures you have a seamless and enjoyable experience from start to finish. Don’t miss out on the chance to create unforgettable memories in this beautiful tropical paradise!

All facilities in Hawaii Resort Family Suites

Swimming Pool Hawaii Resort Family Suites
Swimming Pool
Entertainment Facility Hawaii Resort Family Suites
Entertainment Facility
Fitness Center Hawaii Resort Family Suites
Fitness Center
Common Space Hawaii Resort Family Suites
Common Space
Accommodation Services Hawaii Resort Family Suites
Accommodation Services

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Cafe
  • Gluten-free meals
  • Vegetarian meal

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Porter
  • Wedding service

Things to Do

  • Garden
  • Massage
  • Outdoor pool
  • Private beach nearby
  • Spa
  • Waterpark

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Transportation

  • Parking with surcharge
  • Secure parking

Family-friendly Facilities

  • Children pool

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Hawaii Resort Family Suites

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Gym closed temporarily from 7-9-2023 to 30-9-2023.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hawaii Resort Family Suites
73
Number of floors in Hawaii Resort Family Suites
4
Another facilities in Hawaii Resort Family Suites
A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast, Breakfast and dinner

Frequently asked question in Hawaii Resort Family Suites

What are available facilities at Hawaii Resort Family Suites?
There are top facilites at Hawaii Resort Family Suites such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hawaii Resort Family Suites?
The standard check-in time at Hawaii Resort Family Suites is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hawaii Resort Family Suites provide breakfast?
Yes, Hawaii Resort Family Suites provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Hawaii Resort Family Suites

7,9
Pleasant
From 799 reviews
Provided by travelers on
Cleanliness

7,6

Room Comfort

7,9

Meal

7,8

Location

8,2

Service and Facilites

8,1

People often mention about Hawaii Resort Family Suites
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Staff Friendliness (44)
Ambiance (44)
Bedroom (41)
Family Friendly (40)
Room Space (35)
Bathroom (35)
Surroundings (33)
Hotel Area (33)
Activity Option (30)
Check-in/out Time (29)
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Traveler Reviews Hawaii Resort Family Suites

Number of reviews per page
20
40
Customer reviews
D***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
The staff is friendly, the facilities are complete, and perhaps because it's an older hotel, some areas and furnishings are a bit worn. But it's still decent.
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E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
The place is suitable for families with children, because there is a children's pool and a small beach behind the hotel. The staff is friendly and helpful. However, for the hotel, please update the furniture and equipment in the rooms, or pay more attention to cleanliness, because we enjoyed staying there, just less comfortable with the cleanliness of the sofa and sofa bed.
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P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,6
/10
Reviewed 4 day(s) ago
It seems like the furniture needs to be updated a lot, because the facilities from the wardrobe to the TV cabinet etc. are very inadequate, it seems like the pillows and pillowcases are already brown and are still used for guest rooms, it seems like it's not good anymore, many things need to be replaced because they are rotten so the room smells damp and not fragrant, the AC is also not good because it is not cold, and for breakfast it seems like there should be more variety and it should be updated every day, it seems like it's not worth it, the price per night is above 1 million with breakfast like that, I was a little disappointed because the food menu is not varied and the taste is not good, and the request for eggs is like a dirty pan because fried eggs should be clean white so it looks dirty. Maybe it can be input for the management of this Hawaiian hotel.
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R***I
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 day(s) ago
The place is comfortable for bringing family, the room facilities are almost complete, there are lots of mattresses, there is a magic com, cooking utensils, microwave and even a toaster... everything is complete, there are lots of swimming pools to play at, the beach is also safe. TOP BGT
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1 people find it helpful
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 1 week(s) ago
The staff is fast, friendly, and great.
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Accommodation's Reply
13 Jul 2025
Aloha, Thank you so much for your positive review! We are delighted to hear that you were satisfied with the responsiveness and friendliness of our staff. Your appreciation truly motivates our entire team to continue providing the best service. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Sincerely, Fajar Prawinto, General Manager
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
A family-friendly hotel with complete amenities, a large water park, a restaurant, and a private beach. Spacious rooms include mini-kitchens and a full range of cooking utensils. The staff are all friendly.
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H***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,4
/10
Reviewed 2 week(s) ago
It's really good and cheap with kitchen facilities in the room, but when I first checked in, the room floor was really dusty and uncomfortable to step on.
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Aloha, Thank you very much for your positive review! We are very happy to hear that you are satisfied with our affordable price and in-room kitchen facilities. However, we also apologize profusely for the inconvenience you experienced when you first checked in regarding the dusty and uncomfortable floor of the room. This is our negligence in maintaining cleanliness standards. Your feedback is very valuable to us. We have immediately forwarded this to the Housekeeping team to ensure a more thorough cleanliness inspection before each guest checks in. We are committed to continuously improving the quality of our services and cleanliness. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer for a better stay experience next time! Best regards, Fajar Prawinto. General Manager
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Mutia I. S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
It's really worth it, even though it's an old building, the price is affordable, the facilities are complete, clean, AC + TV all work well.
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2 people find it helpful
Accommodation's Reply
07 Jul 2025
Aloha, Thank you very much for your positive review! We are very happy to hear that you felt that it was worth staying at Hawaii Resort Family Suites. Your appreciation for the affordable price, complete facilities, and cleanliness really motivates our entire team. We understand that our building may be showing its age, but we are committed to continuing to maintain the quality of service and facilities to continue to provide the best stay experience for every guest. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Sincerely, Fajar Prawinto. General Manager
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D***n
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
It was really fun staying here, the last time was in 2019 during the office gathering, I was single, now I have a child and a husband. I'll come back here again.
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2 people find it helpful
Accommodation's Reply
26 Jun 2025
Aloha, Thank you for the review given to us, we look forward to welcoming you and your family back. Mahalo, Fajar Prawinto. General Manager
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v***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
Complete resort, complete cooking utensils, can bring a large family, helpful staff, book a room and ask for the bed to be set up, when you arrive it's ready👍👍👍. Very private beach.
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3 people find it helpful
Accommodation's Reply
26 Jun 2025
Aloha, Thank you very much for your positive review. We are very happy to hear that you and your family felt comfortable during your stay at our place. We strive to provide complete facilities, including resort and cooking utensils, as well as staff who are ready to help for the comfort of every guest. It is a pleasure for us to know that the request for arranging the bed in the room can be fulfilled well before your arrival. We hope to welcome you back on another occasion to enjoy the beauty of our quiet private beach. Sincerely, Fajar Prawinto. General Manager
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R***a
icon-origin-TRAVELOKA
6,3
/10
Reviewed 4 week(s) ago
Well, I intentionally ordered one with a kitchen, but I didn't expect it to be a living room, which should have 2 rooms. 1 bedroom 1 living room. But this is actually a living room that is sold separately, they transformed the sofa into a bed. Nice, won't be coming here again. Good location, pretty good service, the staff are all quick. It's just that the hotel maintenance management is not good, and needs to be evaluated.
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2 people find it helpful
Accommodation's Reply
26 Jun 2025
Aloha, Thank you for your review. We apologize for the inconvenience you experienced during your stay with us, especially regarding the room arrangement and kitchen facilities. Reviews from each guest are very important for us to continue to improve the quality of service and accommodation. We will immediately review the description of the unit we offer to ensure the information provided is in accordance with the actual conditions and does not cause misunderstandings. Once again, we apologize that your visit did not meet your expectations. We hope you are willing to give us a second chance in the future so that we can provide a much better stay experience. Best regards, Fajar Prawinto. General Manager
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R***l
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
the swimming pool is not very clean
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2 people find it helpful
Accommodation's Reply
21 Jun 2025
Aloha, Thank you very much for your kind review! We are very happy to know that you had a satisfying stay at Hawaii Resort Family Suites Anyer. Your appreciation means a lot to us and is a motivation for our entire team to continue providing the best service. However, we also apologize for the less than clean swimming pool during your visit. We have conveyed this feedback to the relevant team to be followed up immediately and ensure that the cleanliness of the swimming pool is always maintained for the comfort of our guests. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Best regards, Fajar. General Manager
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A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,3
/10
Reviewed 5 week(s) ago
Overall the hotel is comfortable but not very clean, the AC in the living room is dripping which makes it dirty.
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1 people find it helpful
Accommodation's Reply
18 Jun 2025
Hi, Thank you for your review. We are very pleased to hear that you had an overall comfortable stay at Hawaii Resort Family Suites Anyer. This positive feedback means a lot to us. However, we also take serious note of your feedback regarding the lack of cleanliness and the dripping air conditioner in the living room. We sincerely apologize for any inconvenience this may have caused. We would like to assure you that we have escalated the cleanliness and air conditioner damage issues to the relevant team for immediate action. We are fully committed to making improvements to ensure that our standards of cleanliness and maintenance of our facilities are always maintained. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the future for a cleaner and more comfortable stay. Best regards, Fajar. General Manager
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B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
In terms of the room, it's good, comfortable, clean, the kitchen equipment also works well, the AC is cold, the swimming pool is also clean and spacious, access to the beach is also easy, overall I'm satisfied staying here, the only minus is the parking which is different, next time I'll stay here again 💓
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3 people find it helpful
Accommodation's Reply
18 Jun 2025
Aloha, Thank you very much for your very positive and detailed review of your stay at Hawaii Resort Family Suites Anyer! We are very pleased to hear that you found our rooms nice, comfortable and clean, that the kitchen appliances were working well and the air conditioning was cool. Your appreciation of the clean and spacious swimming pool and easy access to the beach are very motivating for our entire team. We are glad to know that overall you were satisfied with your stay. We also noted your feedback regarding the difference in parking policy. We appreciate this feedback and will take it into consideration as we continue to improve our services. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the future for an equally satisfying, if not better, stay. Sincerely, Fajar. General Manager
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I***n
icon-origin-TRAVELOKA
7,0
/10
Reviewed 6 week(s) ago
Usually when visiting Anyer always stay at this hotel. Initially if you book a room other than a studio you will get a bedroom + living room & this time I still ordered as usual only getting a living room plus a bed. Apparently from the hotel there was a change in the scheme where for me personally in terms of privacy it was not comfortable. And because of the uncomfortable things maybe this hotel is no longer the main choice for me.
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1 people find it helpful
Accommodation's Reply
18 Jun 2025
Aloha, Thank you very much for your loyalty in choosing Hawaii Resort Family Suites Anyer as your main accommodation every time you visit Anyer. We greatly appreciate your support and trust so far. We are very sorry to hear that your last stay was not as comfortable as your previous visit, especially related to the change in room configuration that you booked. We understand that the mismatch between your expectations of the Studio type (bedroom + living room) and the condition of the room that you received ([living room plus bed only]) has caused inconvenience, especially related to privacy. Changes in some of our room configurations are indeed part of an effort to optimize the room layout and adapt to market needs. However, we realize that this should not reduce your comfort or privacy as our loyal guests. We sincerely apologize for the inconvenience caused by this change. Your input is very valuable to us and will be a serious evaluation material in our efforts to continue to improve quality and service. We hope that you will reconsider choosing Hawaii Resort Family Suites Anyer in the future. We will be happy to assist you in finding the room type that best suits your privacy and comfort preferences for your next visit. Sincerely, Fajar. General Manager
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Ahmad F.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
i plan to book this Hotel again another day
1 people find it helpful
Accommodation's Reply
07 Jun 2025
Dear Mr. Ahmad, Thank you very much for your wonderful review and appreciation of the facilities at Hawaii Resort Family Suites Anyer! We are very happy to hear that you enjoyed our hotel. Your happiness and comfort during your stay is our top priority, and positive reviews like this are a great motivation for our entire team. We strive to always provide a pleasant stay experience and the best facilities for our guests. Your review means a lot to us. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the near future for a more memorable experience! Best regards, Fajar Prawinto. General Manager
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S***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
The staff is very friendly, there are lots of facilities for activities, only the signal is bad even though there is wifi but it doesn't reach the room
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Accommodation's Reply
07 Jun 2025
Dear Guest, Thank you very much for your wonderful review and appreciation of our service at Hawaii Resort Family Suites Anyer! We are very happy to hear that you enjoyed the hospitality of our friendly staff, and that this has made your stay more enjoyable. Your happiness and comfort during your stay is our top priority, and positive reviews like this are a great motivation for our entire team. We also welcome your feedback regarding the Wi-Fi access in the rooms. We apologize for any inconvenience you experienced in this regard. Our technical team is continuously working to improve the quality and range of the Wi-Fi signal throughout the hotel, including in the rooms, in order to provide a better connectivity experience in the future. Your feedback means a lot to us as we continue to improve the quality of our facilities and services. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the near future for an even more memorable experience! Best regards, Fajar Prawinto. General Manager
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Asep D.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 7 week(s) ago
Friendly staff, complete facilities, safe beach, lots of leaves in the pool. So far, great. Oh, one thing that's lacking, there's no kitchen, so it's useless to bring lots of raw food far from home.
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Accommodation's Reply
07 Jun 2025
Thank you very much for your review! We are very pleased to hear that you were satisfied with the friendliness of our staff and found our facilities complete, as well as felt that our beach was safe. Your positive review is very motivating for our entire team. We apologize for the inconvenience related to the leaves in the pool and the lack of a kitchen in the room. We understand your disappointment, especially after bringing a lot of cooking ingredients. Your feedback regarding the cleanliness of the pool will be followed up with the housekeeping and pool teams to ensure more optimal routine cleaning. Regarding the kitchen in the room, we will consider this as an important consideration for our future facility improvements, so that we can meet the diverse needs of our guests. Your review is very valuable to us in our efforts to continuously improve the quality of service and facilities at Hawaii Resort Family Suites Anyer. We look forward to welcoming you back for a more perfect stay experience in the future. Best regards, Fajar Prawinto. General Manager
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Rivan A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Very beautiful, cool and refreshing atmosphere
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1 people find it helpful
Accommodation's Reply
07 Jun 2025
Dear Mr. Rivan, Thank you very much for your wonderful review! We are very happy to hear that you felt the beautiful, cool, and refreshing atmosphere at Hawaii Resort Family Suites Anyer. Indeed, we are very proud of the natural beauty and serene environment that we offer to our guests. This positive review is the biggest motivation for us to continue to maintain and improve the quality of the atmosphere at our resort. We hope you bring home beautiful and refreshing memories from your visit. We are looking forward to welcoming you back to enjoy the calming atmosphere of Hawaii Resort Family Suites Anyer again. Best regards, Fajar Prawinto. General Manager
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Nurul A. r.
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Leisure
icon-origin-TRAVELOKA
5,4
/10
Reviewed 9 week(s) ago
The room smells of cigarettes and is very dirty, the AC is also very old from the beginning of checking in until the evening it is not cold, it seems like this hotel needs to be renovated completely, it is not worth the price. The facilities used to be free billiards, now it is paid but the place is still bad.
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3 people find it helpful
Accommodation's Reply
19 May 2025
Aloha, We apologize for the inconvenience you experienced regarding the condition of the room and hotel facilities. We greatly appreciate your feedback, and we will immediately follow up on this issue with the relevant team to ensure necessary improvements are made. We are constantly striving to improve the quality and maintenance of our facilities in order to provide a better experience for all guests. We have coordinated with the relevant departments, hopefully this will not happen again and we look forward to your next arrival. Thank you, Fajar. General Manager.
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