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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotels
8,7
/10
Very Good
3.836 reviews
What Guests Say About Their Stay
Staff Friendliness (59)
Bedroom (59)
Bathroom (56)
Room Space (54)
Andra S.
10,0
/ 10
Awesome hospitality for the room and also the staff. Great staycation I ever had. Thank you Ciputra world hotel. Yummy breakfast. Kids friendly. Hope can stay one day. Thank you.
Djon L.
9,4
/ 10
This is my first time stay at CWS hotel, the staffs are friendly and work professionally really helpful, the room is big and clean, all places are also clean and healthy managed. One big thanks to the staff name Amanda, she really did help me to keep my belt bag that I left at the rest room within the restaurant area, and let my best friend in Surabaya take it and send to me, I got my belt bag perfectly. I really appreciate this and for sure will come back to stay at CWS on my next travel to Surabaya.
Yudhy
10,0
/ 10
Warmth welcome starting from doorman up to the receptionist. Got upgrade room from Ms. Feby. The room was amazing and very comfortable. The swimming pool was stunning. Surely will go back again
Retno A.
9,7
/ 10
The location was very strategic.. the staff was very friendly and helpful
Agustini
9,7
/ 10
The accommodation looked exactly liked the pictures: comfy, spacious, and super clean. And had luxurious bathroom. Breakfast was delicious too. Surely will stay again soon.. ๐
In the Area
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Jalan Mayjen Sungkono No. 87 - 89, Sawahan, Surabaya, Jawa Timur, Indonesia, 60224
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
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What's around Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
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Jalan Mayjen Sungkono No. 87 - 89, Sawahan, Surabaya, Jawa Timur, Indonesia, 60224
Discover More About Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Location
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is located in area / city Sawahan.
About Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
From business event to corporate gathering, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International will surely spoil you for numerous shopping centers nearby.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotelโs fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether youโre traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Ciputra World Surabaya managed by Swiss-Belhotel International exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International.
All facilities in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Breakfast
- Buffet breakfast
- Continental breakfast
- Dining area
- Gluten-free meals
- Set menu dinner
- Set menu lunch
- Snacks
- Snack bar
- Vegetarian meal
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Wedding service
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Heater
- Smoking area
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Hair salon
- Shops
- Supermarket
Things to Do
- Fitness center
- Hot tub
- Massage
- Outdoor pool
- Sauna
- Spa
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- Minibar
- Shower
- TV
Business Facilities
- Business center
- Meeting facilities
- Photocopier
- Projector
Accessibilty
- Accessible bathroom
- In-room accessibility
- Roll-in shower
Transportation
- Car rental
- Valet parking
Connectivity
- LAN Internet
- Free WiFi
Family-friendly Facilities
- Children pool
Sports and Recreations
- Fitness center
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
For reservation room including breakfast, additional breakfast charge apply for additional person (maximum breakfast is 2 person/ room) - From 12 years old above will be IDR 187.550 net/ pax - For 6 - 11 years old will be charge 50% from IDR 187.550/ pax - No additional breakfast charge for kids under 5 years old
For reservation room including breakfast, additional breakfast charge apply for additional person (maximum breakfast is 2 person/ room) - From 12 years old above will be IDR 187.550 net/ pax - For 6 - 11 years old will be charge 50% from IDR 187.550/ pax - No additional breakfast charge for kids under 5 years old
Additional Policy
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Executive Lounge is temporarily closed until further notice
Executive Lounge is temporarily closed until further notice
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International | 212 |
Number of floors in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International | 22 |
Another facilities in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International | Restaurant with AC, A la carte dinner, A la carte lunch, Breakfast, Buffet breakfast |
Frequently asked question in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
What are available facilities at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
There are top facilites at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
The standard check-in time at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provide breakfast?
Yes, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Traveloka (3.836)
Other sources (236)
8,7
Very Good
From 3.836 reviews
Provided by travelers on
Cleanliness
9,1
Room Comfort
9,0
Meal
8,6
Location
8,9
Service and Facilites
8,9
People often mention about Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
All
Bedroom (40)
Staff Friendliness (39)
Bathroom (36)
Room Space (34)
Ambiance (33)
Hotel Area (31)
Accessibility (28)
Surroundings (27)
Family Friendly (26)
Wifi (25)
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Traveler Reviews Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Number of reviews per page
20
40
Customer reviews
J***i
9,1
/10
Reviewed 2 week(s) ago
Nice hotel and close to the mall. Easy to get local food.
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Accommodation's Reply
21 Jun 2025
Dear Guest, thank you for choosing to stay with Us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We look forward to your return visit. Warm greetings and always be healthy,. Reggie Alfandi Front Desk Manager
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S
Supriyanto
10,0
/10
Reviewed 3 week(s) ago
One of the recommended hotels in Surabaya.
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Accommodation's Reply
21 Jun 2025
Dear Guest, thank you for choosing to stay with Us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We look forward to your return visit. Warm greetings and always be healthy,. Reggie Alfandi Front Desk Manager
See original
F***a
Staycation
9,4
/10
Reviewed 5 week(s) ago
I stayed in Surabaya, a very impressive hotel, integrated with a mall, easy to find food, and my child's birthday cake ๐ my child was happy. Thanks to all staff, next staycation there again.
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1 people find it helpful
Accommodation's Reply
21 Jun 2025
Dear Guest, thank you for choosing to stay with Us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We look forward to your return visit. Warm greetings and always be healthy,. Reggie Alfandi Front Desk Manager
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I***I
9,7
/10
Reviewed 6 week(s) ago
Located just next to a huge shopping mall, makes me enable to find food or other things easily. The staffs were also very nice and helpful. Hotel is relatively new, as such all facilities are worked well and the cleanliness was also well maintained.
The breakfast was good, but the variety of food needs to be considered, particularly for those who stay for several days.
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1 people find it helpful
R***e
Staycation
9,7
/10
Reviewed 7 week(s) ago
The breakfast would be a lot better if you can serve all you have. If I don't ask if there is any cheese, I don't know it's served.
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SW
Sulis W.
Staycation
10,0
/10
Reviewed 7 week(s) ago
Assalamu'alaikum
A very good decision for me and my husband to choose a vacation to the Ciputra Word Hotel Surabaya... luxurious josss.. basically plus the service of the staff is super friendly always smiling and giving a very positive impression.
Yesterday, May 11, a staycation at the Ciputra Hotel Surabaya with a Grand Deluxe King room type, got a room that directly faces the view of Surabaya city, the facilities are very complete, there is a hub, especially in the lobby, the impression is luxurious and elegant and the room is always fragrant. This @ciputra word Surabaya hotel is highly recommended for your vacation. Try staying here, you will definitely be addicted.
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DF
Dwi F. P.
Staycation
10,0
/10
Reviewed 7 week(s) ago
It was really fun to have a staycation at this hotel.
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L***a
8,7
/10
Reviewed 7 week(s) ago
Overall it's okay, just the lighting is too dark, it's not convenient for makeup.
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NT
Nova T.
Business
10,0
/10
Reviewed 10 week(s) ago
The service is excellent and I will definitely come back.
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JL
Johanes L.
8,7
/10
Reviewed 12 week(s) ago
The hotel interior is luxurious and nice... the parking lot is combined with the mall but there is always some.... unfortunately the breakfast does not reflect 5 stars... it is equivalent to 4 stars starting from the taste and variety of food. The breakfast area is quite narrow during peak season.
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1 people find it helpful
R***q
Leisure
10,0
/10
Reviewed 12 week(s) ago
It's really good...next time I need to repeat it for a longer staycation...
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P***a
Business
10,0
/10
Reviewed 17 week(s) ago
very good, top class bosskuuuh
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1 people find it helpful
M***d
Staycation
9,7
/10
Reviewed 19 week(s) ago
comfortable, clean hotel, with a luxurious feel and friendly and friendly staff.
very good location with very close access to the Mall. overall, a pleasant experience and can be an option to relieve fatigue on the weekend with family.
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1 people find it helpful
Accommodation's Reply
22 Feb 2025
Dear Guest, thank you for choosing to stay with Us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We look forward to your return visit. Warm greetings and always be healthy,. Claudio g bojoh. Assistant Front Office Manager
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Y***l
Business
10,0
/10
Reviewed 19 week(s) ago
Nice hotel for business trip. There is no delay for warm water.
2 people find it helpful
Accommodation's Reply
21 Feb 2025
Dear Guest, thank you for choosing to stay with Us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We look forward to your return visit. Warm greetings and always be healthy,. Claudio g bojoh. Assistant Front Office Manager
See original
R
Rustini
Transit
10,0
/10
Reviewed 19 week(s) ago
Excellent staycation with friendly staff and best cleanliness and comfy room. Very recommended๐๐๐
Find this review helpful?
Accommodation's Reply
21 Feb 2025
Dear Guest, thank you for choosing to stay with Us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We look forward to your return visit. Warm greetings and always be healthy,. Claudio g bojoh. Assistant Front Office Manager
See original
C***a
Staycation
9,4
/10
Reviewed 19 week(s) ago
The hotel staff is very friendly, the check in process is ok, the room is comfortable, big, clean... there is a welcome snack valentine edition. Mr. Rahmat as a room attendant has a good service, giving a small note as a sign that the room has been cleaned well, there is additional mineral water and tea for us to have tea in the afternoon while snacking on snacks, it's really good. thank you for all the service nya... Hotel Ciputra is our stay cation place to refresh for a moment from the hustle and bustle... good service ๐๐ป
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Accommodation's Reply
21 Feb 2025
Dear Guest, thank you for choosing to stay with Us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We look forward to your return visit. Warm greetings and always be healthy,. Claudio g bojoh. Assistant Front Office Manager
See original
a***u
Leisure
10,0
/10
Reviewed 20 week(s) ago
From the beginning of its opening until now, Ciputra World is one of our favorite hotels. When we arrived at 12.30 pm but the room was already ready. The receptionist is always friendly, all staff especially the security downstairs are also always friendly. The room is clean, soundproof, and the bed is really comfortable! The pillows and linen are of good quality. The buffet restaurant is also delicious and has many varieties, the pool above has a nice view, there is also a jacuzzi, only the jacuzzi is not as hot as before and there used to be foam/suds but now it seems to be turned off, but it is still fun to swim there. Affordable price with hotel quality.
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Accommodation's Reply
15 Feb 2025
Dear Guest, thank you for choosing to stay with Us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We look forward to your return visit. Warm greetings and always be healthy,. Claudio g bojoh. Assistant Front Office Manager
See original
VG
Valentinus G.
Business
9,4
/10
Reviewed 22 week(s) ago
Great experience, food is great
1 people find it helpful
Accommodation's Reply
04 Feb 2025
Dear Valentinus,
Thank you for choosing to stay with us and taking the time to write a review during your stay with us.
We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.
We look forward to your return visit.
Stay safe and stay healthy,
Claudio G Bojoh
Assistant Front Office Manager
C***e
9,7
/10
Reviewed 25 week(s) ago
The hotel is comfortable, clean and the staff is helpful.
See original
1 people find it helpful
Accommodation's Reply
11 Jan 2025
Dear Guest, thank you for choosing to stay with Us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We look forward to your return visit. Warm greetings and always be healthy,. Claudio g bojoh. Assistant Front Office Manager
See original
S***i
Business
9,4
/10
Reviewed 25 week(s) ago
Have stayed here twice, the service is very very friendly and good, the room facilities are good and the room is clean.
See original
1 people find it helpful
Accommodation's Reply
15 Jan 2025
Dear Guest, thank you for choosing to stay with Us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We look forward to your return visit. Warm greetings and always be healthy,. Claudio g bojoh. Assistant Front Office Manager
See original
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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