Hotel Continent Centrepoint Makassar

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8,3
/10
Very Good
3.876 reviews

What Guests Say About Their Stay

Y***L

9,1
/ 10
Hotel staff is very friendly, fast service, responsive service, clean rooms, close to city center and shopping.
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A***i

10,0
/ 10
Top hotel recommendation in its class, has been a regular for the past few years. All access, service, receptionist are very good.
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Agus K.

9,4
/ 10
Good service, every room is neat and clean, very pleasant, very strategic, near one of the biggest shopping centers in Makassar, easy public transportation.
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Danar R.

9,7
/ 10
The room fits the photos, the service is very friendly, the rooms are clean, very satisfying.
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Agung N.

9,1
/ 10
Good, clean, 3 star with good price, recommend it.
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In the Area
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Jalan Adhyaksa No. 15, Panakkukang, Panakkukang, Makassar, Sulawesi Selatan, Indonesia, 90231

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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Recommended for Budget Traveler
Located in Nightlife Spot
Within walking distance to Shopping Spot
note: hotel was previously named Continent Centrepoint Panakkukang Makassar Hotel Continent Centrepoint Makassar is located in area / city Panakkukang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Continent Centrepoint Makassar

Jalan Adhyaksa No. 15, Panakkukang, Panakkukang, Makassar, Sulawesi Selatan, Indonesia, 90231
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Lobby Hotel Continent Centrepoint Makassar
Lobby 2 Hotel Continent Centrepoint Makassar

Discover More About Hotel Continent Centrepoint Makassar

About Hotel Continent Centrepoint Makassar

Hotel Continent Centrepoint Makassar is a premier accommodation option located in the heart of Makassar, South Sulawesi. This hotel is designed to cater to both business and leisure travelers, offering a blend of comfort, convenience, and modern amenities. With its strategic location, guests can easily access various attractions, shopping centers, and dining options, making it an ideal base for exploring the vibrant city of Makassar.

The hotel features a range of well-appointed rooms that are tastefully decorated and equipped with essential amenities. Each room is designed to provide a relaxing atmosphere, ensuring that guests feel at home during their stay. From cozy standard rooms to luxurious suites, Hotel Continent Centrepoint Makassar has accommodations to suit every traveler's needs.

One of the standout features of the hotel is its commitment to exceptional service. The friendly and professional staff are always on hand to assist guests with any inquiries or requests, ensuring a seamless and enjoyable experience. Whether you need help with transportation, recommendations for local attractions, or assistance with hotel facilities, the staff is dedicated to making your stay as comfortable as possible.

In addition to its comfortable accommodations, Hotel Continent Centrepoint Makassar offers a variety of facilities to enhance your stay. Guests can enjoy a delicious meal at the on-site restaurant, which serves a range of local and international dishes. For those looking to unwind, the hotel also features a fitness center and a swimming pool, providing the perfect opportunity to relax and rejuvenate after a day of exploring the city.

Moreover, the hotel is equipped with meeting and event spaces, making it an excellent choice for business travelers. Whether you're hosting a conference, seminar, or social gathering, the hotel's versatile event spaces can accommodate various group sizes and setups.

Why You Should Stay at Hotel Continent Centrepoint Makassar

Choosing Hotel Continent Centrepoint Makassar for your stay comes with numerous advantages. Firstly, its central location allows easy access to key attractions, shopping areas, and dining options. This means you can spend less time traveling and more time enjoying what Makassar has to offer.

Secondly, the hotel’s commitment to guest satisfaction is evident in its attentive service and well-maintained facilities. You can expect a warm welcome and personalized service that makes you feel valued as a guest. The hotel also prioritizes cleanliness and safety, ensuring that you can relax and enjoy your stay without any worries.

Lastly, the variety of room options and amenities available means that you can find the perfect accommodation that fits your budget and preferences. Whether you're traveling solo, with family, or on a business trip, Hotel Continent Centrepoint Makassar has something for everyone.

Best Time to Stay at Hotel Continent Centrepoint Makassar

The best time to visit Makassar and stay at Hotel Continent Centrepoint is during the dry season, which typically runs from May to September. During these months, the weather is generally pleasant, with less humidity and minimal rainfall, making it ideal for outdoor activities and sightseeing.

However, if you prefer to experience local festivals and cultural events, consider visiting during the rainy season, which lasts from October to April. While the weather may be less predictable, you can enjoy unique cultural experiences and fewer crowds at popular attractions.

Transportation and Accessibility

Access to the Airport

Hotel Continent Centrepoint Makassar is conveniently located approximately 20 kilometers from Sultan Hasanuddin International Airport. The hotel offers various transportation options for guests arriving at the airport, including shuttle services and taxi arrangements. The journey to the hotel typically takes around 30 minutes, depending on traffic conditions.

Public Transportation

For those looking to explore Makassar using public transportation, the hotel is well-connected to various bus routes and local transportation options. The nearby bus terminal provides access to different parts of the city, making it easy to visit attractions and neighborhoods without the need for a private vehicle. Additionally, ride-hailing services are widely available in the area, offering a convenient way to get around.

Unique Facilities at Hotel Continent Centrepoint Makassar

1. On-Site Restaurant

The hotel features a delightful on-site restaurant that serves a variety of local and international cuisines. Guests can enjoy a delicious breakfast buffet, as well as lunch and dinner options that cater to diverse tastes. The restaurant's inviting ambiance makes it a perfect spot for both casual dining and special occasions.

2. Fitness Center

For fitness enthusiasts, the hotel offers a well-equipped fitness center. Guests can maintain their workout routines while traveling, with access to modern exercise equipment and facilities. Whether you prefer cardio workouts or strength training, the fitness center has everything you need to stay active during your stay.

3. Swimming Pool

The outdoor swimming pool at Hotel Continent Centrepoint Makassar is a fantastic place to relax and unwind. Surrounded by lush greenery, the pool area provides a serene escape from the hustle and bustle of the city. Guests can take a refreshing dip or lounge by the poolside with a good book.

Nearby Attractions at Hotel Continent Centrepoint Makassar

1. Fort Rotterdam

Located just 3 kilometers from the hotel, Fort Rotterdam is a historical landmark that dates back to the 17th century. This well-preserved fort offers visitors a glimpse into Makassar's colonial past. Explore the museum inside the fort, which showcases artifacts and exhibits related to the region's history. The fort's picturesque architecture and scenic views of the harbor make it a must-visit attraction.

2. Losari Beach

Losari Beach is approximately 4 kilometers from Hotel Continent Centrepoint Makassar. This popular beach is known for its stunning sunsets and vibrant atmosphere. Visitors can enjoy leisurely strolls along the promenade, indulge in local street food, or simply relax by the water. The beach is also a great spot for photography, especially during sunset.

3. Makassar Grand Mall

For shopping enthusiasts, Makassar Grand Mall is located about 5 kilometers from the hotel. This modern shopping center features a wide range of retail stores, dining options, and entertainment facilities. Whether you're looking for souvenirs, fashion, or local delicacies, you'll find plenty of options to explore.

4. Trans Studio Makassar

Trans Studio Makassar, situated approximately 6 kilometers from the hotel, is an indoor theme park that offers a variety of rides and attractions for all ages. From thrilling roller coasters to entertaining shows, this amusement park is perfect for families and adventure seekers. Spend a fun-filled day enjoying the rides and attractions, making it a great outing for both kids and adults.

5. Paotere Harbor

Paotere Harbor is about 7 kilometers from Hotel Continent Centrepoint Makassar. This bustling harbor is a hub for traditional wooden boats and fishing vessels. Visitors can take a boat tour to explore the nearby islands or simply enjoy the lively atmosphere of the harbor. It's a great place to experience the local maritime culture and witness the daily activities of fishermen.

6. Somba Opu Fortress

Located around 8 kilometers from the hotel, Somba Opu Fortress is another historical site worth visiting. This fortress was built in the 16th century and played a significant role in the region's history. Today, visitors can explore the ruins and learn about the fortress's historical significance through informative displays.

7. Bantimurung-Bulusaraung National Park

For nature lovers, Bantimurung-Bulusaraung National Park is approximately 15 kilometers from the hotel. This stunning national park is known for its beautiful waterfalls, lush forests, and diverse wildlife. Visitors can hike through the park's trails, swim in the natural pools, and even spot various butterfly species. It's an excellent destination for outdoor enthusiasts and those looking to connect with nature.

8. Makassar Great Mosque

The Makassar Great Mosque, located about 3 kilometers from the hotel, is an architectural marvel and a significant religious site. Visitors can admire the mosque's stunning design and intricate details. The mosque is open to the public, and guests are welcome to explore its beautiful interior and learn about the local Islamic culture.

9. Tanjung Bira Beach

Tanjung Bira Beach is a bit further away, approximately 40 kilometers from the hotel, but it's worth the trip. Known for its pristine white sand and crystal-clear waters, this beach is perfect for swimming, snorkeling, and sunbathing. The tranquil atmosphere and stunning scenery make it an ideal getaway for those looking to relax by the sea.

10. Rammang-Rammang Village

Rammang-Rammang Village, located about 30 kilometers from Hotel Continent Centrepoint Makassar, is famous for its breathtaking karst landscape and traditional villages. Visitors can take a boat tour through the stunning limestone formations and explore the local culture. It's a unique experience that showcases the natural beauty and heritage of South Sulawesi.

Tips and Tricks for Staying at Hotel Continent Centrepoint Makassar

Tips During Your Stay

To make the most of your stay at Hotel Continent Centrepoint Makassar, consider these tips:

  • Check in early if possible to maximize your time at the hotel.
  • Take advantage of the hotel’s concierge services for local recommendations and bookings.
  • Keep your valuables secure in the hotel safe provided in your room.
  • Stay hydrated and try local drinks available at the hotel restaurant.

Tips for Enjoying Hotel Facilities

To fully enjoy the facilities at Hotel Continent Centrepoint Makassar, follow these tips:

  • Visit the fitness center during off-peak hours for a more private workout experience.
  • Don’t miss out on the breakfast buffet; it’s a great way to start your day!
  • Take some time to relax by the pool, especially in the late afternoon when it’s less crowded.
  • Explore the menu at the on-site restaurant for a taste of local cuisine.

Why Book Hotel Continent Centrepoint Makassar on Traveloka

Extensive Accommodation Options

When you book Hotel Continent Centrepoint Makassar through Traveloka, you gain access to a wide range of accommodation options. Whether you're looking for budget-friendly rooms or luxurious suites, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to save money and plan your budget more effectively. Additionally, with the PayLater feature, you can enjoy your stay now and pay later, making it easier to manage your finances while traveling.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which offers amazing benefits and special perks. As you book more stays, you can elevate your Traveloka Priority level, unlocking exclusive discounts, priority customer service, and other rewards that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Hotel Continent Centrepoint Makassar. These reviews provide valuable insights into the hotel’s services, facilities, and overall guest experiences. Reading real guest feedback can help you make informed decisions and set realistic expectations for your stay.

With all these advantages, there’s no reason not to choose Hotel Continent Centrepoint Makassar for your next trip to Makassar. Booking hotel now via Traveloka and enjoy an unforgettable vacation experience!

All facilities in Hotel Continent Centrepoint Makassar

Bar, Cafe and Lounge Hotel Continent Centrepoint Makassar
Bar, Cafe and Lounge
Entertainment Facility Hotel Continent Centrepoint Makassar
Entertainment Facility
Functional Hall Hotel Continent Centrepoint Makassar
Functional Hall
Common Space Hotel Continent Centrepoint Makassar
Common Space
Lobby Hotel Continent Centrepoint Makassar
Lobby

Kids and Pets

  • Babysitting

Food and Drinks

  • Bar

Transportation

  • Car rental

Things to Do

  • Massage

Connectivity

  • LAN Internet
  • Free WiFi

General

  • AC
  • Family room
  • Heater
  • Smoking area

Accessibilty

  • Wheelchair accessible

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Newspaper
  • Wedding service

Business Facilities

  • Business center
  • Meeting facilities

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Supermarket

Accommodation Policy & General Information in Hotel Continent Centrepoint Makassar

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Business Facilities, Hallway, Lobby, Lounge, Spa, Restaurant / Bar open for limited number of guests per day from 9-9-2025 to 31-12-2025.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Hotel Continent Centrepoint Makassar
80
Number of floors in Hotel Continent Centrepoint Makassar
8
Another facilities in Hotel Continent Centrepoint Makassar
Babysitting, Bar, Car rental, Massage, LAN Internet

Frequently asked question in Hotel Continent Centrepoint Makassar

What are available facilities at Hotel Continent Centrepoint Makassar?
There are top facilites at Hotel Continent Centrepoint Makassar such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Continent Centrepoint Makassar?
The standard check-in time at Hotel Continent Centrepoint Makassar is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Hotel Continent Centrepoint Makassar?
Hotel Continent Centrepoint Makassar is a 3.0-star hotel.
How many floors does Hotel Continent Centrepoint Makassar have?
Hotel Continent Centrepoint Makassar has 8 floors.
How many rooms are available at Hotel Continent Centrepoint Makassar?
Hotel Continent Centrepoint Makassar has 80 rooms in total.
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More Reviews from Other Guests in Hotel Continent Centrepoint Makassar

8,4
Very Good
From 3.875 reviews
Provided by travelers on
Cleanliness

8,4

Room Comfort

8,4

Meal

8,2

Location

8,6

Service and Facilites

8,4

People often mention about Hotel Continent Centrepoint Makassar
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Distance to City Center (49)
Bedroom (47)
Staff Friendliness (44)
Ambiance (44)
Taste (36)
Accessibility (34)
Room Space (34)
Bathroom (32)
Hotel Area (31)
Family Friendly (30)
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Traveler Reviews Hotel Continent Centrepoint Makassar

Number of reviews per page
20
40
Customer reviews
H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,7
/10
Reviewed 1 week(s) ago
The staff was quite friendly. The AC was noisy, making the room uncomfortable. The room wasn't soundproof.
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1 people find it helpful
Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for taking the time to review and provide feedback regarding your stay on September 19-20, 2026. We are delighted to hear that you were impressed with our staff's service. However, we apologize for the inconvenience caused by the noisy air conditioner and the poor soundproofing of the room, which may have affected your comfort during your stay. Your feedback is very important to us, and we have forwarded it to the relevant team for immediate investigation and improvement. We are committed to continuously improving the quality of our facilities and services to provide our guests with an even more comfortable experience. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Aka (Operations Department)
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N***i
icon-origin-TRAVELOKA
8,4
/10
Reviewed 4 week(s) ago
The room was nice with large windows, and it was quite neat and clean, but the door handle was a bit loose, and the toilet bidet was almost falling off. The food was also good, but I was a bit confused about where to find breakfast. The location is also strategic. The lobby staff were unfriendly and unclear in their explanations.
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Accommodation's Reply
14 Sep 2026
Dear Valued Guest, Thank you for taking the time to provide us with your review and feedback. We are delighted to hear that you enjoyed our room with its large windows, the cleanliness of the room, the delicious food, and the convenient location. We apologize for the inconvenience regarding the broken door handle and toilet. We have noted your feedback and will follow up with the relevant team to ensure prompt repairs and that all room amenities are in good working order. Regarding your experience with the information provided about the breakfast location and the service from the lobby staff, we apologize if the description was unclear and the service did not meet your expectations. We will use this information to evaluate and improve the quality of service and friendliness of our entire team. Thank you for your valuable feedback. We hope to provide you with a better experience on your next visit. Sincerely, Aka (Operations Department)
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Ismaharjuni I.
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
Pretty good, service is also good.
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Accommodation's Reply
14 Sep 2026
Dear Mr. Isma Harjuni, Thank you for taking the time to write a positive review. We are delighted to hear that you were satisfied with the service we provided during your stay. Guest satisfaction and comfort are our top priority. We will continue to strive to provide the best service and improve the quality of our services in the future. We hope to welcome you back for your next stay. Thank you for your trust and support. Sincerely, Aka (Operations Assistant)
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Agus S.
icon-Medical
Medical
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The hotel is comfortable and clean, the location is very strategic, close to the shopping center (Panakukang Mall) and opposite the Cobek Cobek restaurant.
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Accommodation's Reply
02 Sep 2026
Dear Mr. Agus, Thank you very much for taking the time to write a positive review about your stay with us. We are very pleased to hear that you were satisfied with the cleanliness of our hotel and its excellent location, especially as it is close to Panagukan Shopping Mall and various restaurants around the hotel. Your compliments motivate our entire team to strive to provide the best service and guest experience. We hope to welcome you back again on your next stay and provide you with an even more memorable experience. Sincerely, Aka (Management)
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devin
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 week(s) ago
In terms of cleanliness, it still needs to be improved. Especially the pillowcases are a bit yellow. There is no doormat, later reported to the FO then brought. The soap and shampoo have no fragrance at all. Maybe a suggestion for the future, replace them with more fragrant ones. Also, the breakfast is not bad, it's just a shame that the ones that are finished are not refilled. Yesterday I wanted porridge for breakfast but it was finished, waiting for a refill but there was no. Forced to just have breakfast that was available.
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Accommodation's Reply
02 Sep 2026
Dear Mr. Devin, Thank you for taking the time to provide a detailed review and feedback regarding your stay with us. We apologize for any inconvenience, particularly the unclean pillowcases, the lack of new slippers after your request, and the unpleasant odor you noticed in the bathroom amenities. These certainly did not meet the comfort standards we strive to provide for all our guests. We also apologize for your experience during breakfast, especially the porridge not being replenished promptly after it ran out. We will forward this feedback to the relevant team so we can closely monitor the buffet and replenish food items, ensuring guests don't have to wait or miss out on their desired menu items. All your feedback, Mr. Devin, is being continuously considered and evaluated by us to improve the quality of cleanliness, facilities, premises, and breakfast service. Thank you for your trust and suggestions. We hope to welcome you back on your next stay and provide you with an even more comfortable and satisfying experience. Sincerely, Aka (FOM)
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Ardiansa
icon-origin-TRAVELOKA
6,2
/10
Reviewed 7 week(s) ago
The staff was nice, but the sheets were itchy and I couldn't sleep. The live DJ was noisy, and the soundproofing wasn't very good.
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Accommodation's Reply
02 Sep 2026
Dear Mr. Ardiansah, Thank you for taking the time to write a review and express your appreciation for our team. We are delighted to know that our staff's service created a positive impression during your stay. However, we apologize for the inconvenience caused by the itchy condition of the linens and the disruptive music from the DJ. We understand that quality sleep is very important during your stay. We have noted your suggestions regarding the cleanliness and comfort of the linens and the soundproofing, and will take them seriously with the relevant team for evaluation and improvement. We greatly appreciate your feedback, as it helps us continuously improve the quality of our service and guest comfort. We hope to welcome you again in the future and provide you with an even more comfortable stay. Sincerely, Aka (Operations Department)
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Ariyati
icon-origin-TRAVELOKA
9,3
/10
Reviewed 7 week(s) ago
The view is nice and it is close to the mall.
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Accommodation's Reply
21 Aug 2026
Dear Mr./Ms. Ibi Ariyati S, Thank you very much for choosing to stay with us on August 16-17, 2026. We are delighted to hear that you enjoyed the view and the hotel's location near the shopping mall, which added convenience to your stay. Thank you for your review and compliments. We hope to welcome you back again in the future and provide you with an even better stay experience. Sincerely, Aka (FOM)
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Agus S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
The staff are very friendly, the rooms are clean and the location is very strategic, close to shopping and culinary centers, and opposite the Cobek-Cobek restaurant.
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1 people find it helpful
Accommodation's Reply
12 Aug 2026
Dear Mr. Agus, Thank you very much for your review and compliments. We are very happy to know that you enjoyed your stay with us, especially the friendliness of our staff, the cleanliness of the room, and the excellent location which is convenient for traveling to shopping malls and various restaurants. Your compliments motivate our entire team to strive to maintain the quality of service and provide the best experience for all guests. We hope to welcome you back again in the future. Sincerely, Aka (Operations Department)
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H***g
icon-origin-TRAVELOKA
6,6
/10
Reviewed 10 week(s) ago
The sheets are very dirty with lots of stains, please pay more attention to the cleanliness of the sheets and pillowcases.
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Accommodation's Reply
12 Aug 2026
Dear Valued Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced during your stay on July 23-24, 2026. We are particularly saddened by the stained condition of the bed linens and pillowcases. This is a serious matter for us, and we will investigate it immediately to ensure that our standards of cleanliness for our linens are always maintained. Thank you for reminding us to continuously improve the quality of our service and comfort for all our guests. We look forward to welcoming you back again for an even better stay. Sincerely, Aka (Operations Department)
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R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 12 week(s) ago
Please pay attention to the bathroom fixtures; the faucet is also worn out. The room is clean, but the bathroom mat is also lacking. Strategic location, good facilities. Parking is a bit tricky during busy times.
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Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to write a review. We are pleased to hear that our room was clean, the location convenient, and the amenities met your expectations. We apologize for any inconvenience related to the bathroom amenities, loose pipes, and the lack of a bath mat. We have forwarded your feedback to the relevant team to address and improve the quality of our service immediately. Regarding the parking issue that may have been difficult during peak hours, we understand the inconvenience and will work to improve our parking facilities for all guests. Thank you for your trust and valuable feedback. We hope to welcome you back again for an even better experience next time. Sincerely, (Assistant Receptionist)
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A***i
icon-origin-TRAVELOKA
8,2
/10
Reviewed 13 week(s) ago
Criticism: Could you please have the sheets washed with freshener because yesterday's room I got was a bit smelly. The room key was problematic.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to review your stay on July 2-3, 2026. We apologize for the inconvenience you experienced regarding the condition of the linens, which you felt were not clean enough, and the issue with your room key. Your feedback is very important to us, and we have forwarded it to our housekeeping team to ensure that the linen washing and handling process is more efficient. We have also forwarded it to our engineering team to investigate and improve the room key system to prevent such incidents from happening again. We hope to welcome you back in the future for a more comfortable and enjoyable stay. Sincerely, Aka (Operations Assistant)
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 14 week(s) ago
All the staff always greet me with a friendly smile, it's just that their movements are a bit slow in responding to one problem I experienced during breakfast.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay on June 27-28, 2026. We are delighted that you were satisfied with the friendly service of our staff, who always greeted you with a smile and warm welcome. We will share your compliments with the entire team to inspire us to continue providing the best service. Furthermore, we appreciate your feedback regarding the delay in resolving the issue you experienced during breakfast. We apologize for the inconvenience. Your feedback is valuable to us and will be used in our evaluation process so that we can further improve the speed and accuracy of our service. We hope to welcome you back in the future and provide you with an even better stay. Sincerely, Aka (Reception Assistant)
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M***d
icon-origin-TRAVELOKA
9,7
/10
Reviewed 14 week(s) ago
Very friendly, polite and kind.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for your review and rating. We are deeply appreciative of your appreciation for the hospitality, courtesy, and service we provided during your stay from June 11-14, 2026. This positive review motivates our entire team to strive for the best possible service for all guests. We hope to welcome you back on your next stay and provide you with an equally excellent, or even better, experience. Sincerely, Aka (Reception Assistant)
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 16 week(s) ago
Staying for the umpteenth time, Continent Hotel is the right choice for a staycation. The hotel is family-friendly, the atmosphere is comfortable, close to entertainment centers such as malls and restaurants around the hotel. All the staff are friendly & welcoming. However, the last stay we asked for an extra pillow because there were three of us in the room but were charged a fee, even though the previous stay there was no charge at all for an extra pillow. But overall good, what makes me want to come back to Continent Hotel is the breakfast atmosphere at the Topas Coffee Bar, my favorite venue 🫶
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+4
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for choosing our hotel again for your family vacation from June 10-13, 2026. We are delighted to hear that you enjoyed the hotel's cozy atmosphere, excellent location near entertainment venues, and the friendliness of all our staff. Such compliments motivate us to continue providing the best service. We are pleased to know that the breakfast atmosphere at Teratas Coffee Bar was one of your favorites. Regarding your suggestion about the additional charge for extra pillows, we understand the inconvenience. We apologize if the policy applied during your recent stay differed from your previous experience. We will take this feedback into consideration to improve our communication of hotel facilities and policies to all guests. Thank you again for your trust and loyalty. We look forward to welcoming you and your family back for your next stay. Sincerely, Aka (Operations Assistant)
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H***g
icon-Transit
Transit
icon-origin-TRAVELOKA
9,6
/10
Reviewed 16 week(s) ago
Please pay attention to the cleanliness of the bed and pillowcases 🙏🏻
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for staying with us on June 10-11, 2026, and for taking the time to write a review. We apologize for any inconvenience you experienced regarding the cleanliness of the bed and pillowcases. We greatly appreciate your feedback and have forwarded it to our housekeeping team for further consideration and evaluation in order to improve our cleanliness standards. We are committed to providing a better guest experience. We hope to welcome you back again and provide you with an even more satisfying experience on your next visit. Sincerely, Aka (Assistant Receptionist)
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Verified Traveler
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Leisure
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10,0
/10
Reviewed 16 week(s) ago
Friendly service, fast room service, a great solution for backpackers to stay in the city center, delicious breakfast, and plenty of choices. 🙏
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you so much for your stay and for taking the time to write such a positive review about your experience. We are delighted to hear that the friendly service, prompt room service, excellent central location, and varied breakfast menu met your expectations. Such reviews encourage our entire team to strive to provide the best service to all our guests. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Aka (Assistant Front Office)
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R***a
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5,7
/10
Reviewed 16 week(s) ago
Bad experience. First time staying here, given a noisy room. Before check-out time, they entered the room without permission. If I left something behind, they asked for 50,000 Rupiah as a deposit.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you very much for your stay and for your review and feedback. We apologize for any inconvenience you experienced during your stay. Regarding the noisy room, we understand that it may have reduced your comfort. We regret the misunderstanding that occurred when staff entered the room before check-out without prior permission. We will use this feedback in our further evaluation to improve our services in the future. Regarding the forgotten items, we apologize if the procedure explained by our staff caused any inconvenience. We will investigate to ensure that the handling of guest belongings is clear and in accordance with our service standards. Thank you for sharing your experience with us. We appreciate all feedback and hope to provide a better stay experience if we have the opportunity to serve you again in the future. Sincerely, Aka (Operations Assistant)
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Tn wira
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5,0
/10
Reviewed 17 week(s) ago
The hotel lacks maintenance in the bathroom area.
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Accommodation's Reply
10 Jun 2026
Dear Ms. Wira, Thank you very much for staying with us on May 19-20, 2026, and for taking the time to write a review. We appreciate your feedback regarding the condition of the bathroom. We apologize if the amenities provided did not meet your expectations during your stay. This review is helpful in improving the maintenance and quality of our facilities to provide a more comfortable experience for all our guests. Thank you for your valuable feedback. We hope to welcome you back again and provide you with an even more pleasant stay in the future. Sincerely, Aka (Operations Assistant)
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Tn wira
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Staycation
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6,5
/10
Reviewed 17 week(s) ago
The shower could use some more attention, it's broken.
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Accommodation's Reply
10 Jun 2026
Dear Ms. Wira, Thank you very much for staying with us on June 6-7, 2026, and for taking the time to write a review. We apologize for the inconvenience you experienced regarding the condition of the shower in your room. Your feedback is invaluable and has been forwarded to the relevant team for immediate investigation and improvement. Thank you for your interest and suggestion. We hope to welcome you back for another stay in the future for an even better experience. Sincerely, Aka (Operations Assistant)
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K***i
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10,0
/10
Reviewed 17 week(s) ago
The view is beautiful. The breakfast is delicious.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for staying at our hotel on May 21-22, 2026, and for taking the time to write a review. We are delighted to hear that you enjoyed the beautiful views and the delicious breakfast we served. Your compliments are an encouragement to all our staff to continue providing the best service. We hope to welcome you again in the future. Sincerely, Aka (Assistant Front Desk)
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