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Hotel Dafam Pekanbaru
Hotels
8,7
/10
Very Good
5.012 reviews
What Guests Say About Their Stay
Staff Friendliness (88)
Distance To City Center (79)
Room Space (77)
Bedroom (67)
Setiawan R.
10,0
/ 10
I love it! I will definitely be back when I visit Pekanbaru. The rooms were spacious and comfortable, breakfast was delicious, and the staff were polite. And again, the front desk hospitality was great!
A***l
8,2
/ 10
Hotel staff are very friendly in helping with check-in, comfortable atmosphere
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fajri
9,7
/ 10
The view outside the hotel is good day or night, the rooms are also comfortable.
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Rizka D. K.
9,7
/ 10
I am very happy to have the opportunity to stay at Dafam Pekanbaru, it is close to everywhere, the service is also very satisfying, the room is cleaned every day, towels are changed, it is always clean and fragrant without any requests, thank you, a pleasant 5 days 4 nights.
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Haeriani T. P.
8,5
/ 10
The hotel is clean, the service is fast and friendly, the breakfast is varied and most importantly the strategic location is an ATM in front of the hotel and a Minimarket that makes it easier for me to buy my needs. Overall good.
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In the Area
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Jl. Sultan Syarif Qasim Kav. 150, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28141
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Hotel Dafam Pekanbaru
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What's around Hotel Dafam Pekanbaru
Jl. Sultan Syarif Qasim Kav. 150, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28141
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Location
Hotel Dafam Pekanbaru is located in area / city Pekanbaru City Center.
About Hotel Dafam Pekanbaru
Hotel Dafam Pekanbaru is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
For you, travelers who wish to travel comfortably on a budget, Hotel Dafam Pekanbaru is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, Hotel Dafam Pekanbaru provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, Hotel Dafam Pekanbaru is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at Hotel Dafam Pekanbaru, a wonderful accommodation for your family holiday.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hotel Dafam Pekanbaru.
If you plan to have a long-term stay, staying at Hotel Dafam Pekanbaru is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Dafam Pekanbaru.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Dafam Pekanbaru exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hotel Dafam Pekanbaru is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Hotel Dafam Pekanbaru is the right place to stay.
All facilities in Hotel Dafam Pekanbaru
Bar, Cafe and Lounge
Functional Hall
Lobby
CleanAccommodation
Exterior
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Breakfast and lunch
- Buffet breakfast
- Brunch
- Cafe
- Dining area
- Early bird breakfast
- Hot breakfast
- No alcohol
- Set menu dinner
- Set menu lunch
Hotel Services
- Bellhop
- Concierge
- Doorman
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper
- Porter
- Wedding service
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Clothes dryer
- Connecting rooms
- Family room
- Heater
- Non-smoking room
- Smoking area
- Smoke-free
Business Facilities
- Business center
- Business facilities
- Computer station
- Conference hostess
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Projector
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Refrigerator
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Beauty salon
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Things to Do
- Barbecue
- Karaoke
- Massage
- Spa
- TV lounge
Transportation
- Secure parking
- Shopping center shuttle (surcharge)
- Theme park shuttle (surcharge)
- Valet parking
- Valet parking (surcharge)
Accessibilty
- Disabled access friendly
- Roll-in shower
- Wheelchair accessible
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Hotel Dafam Pekanbaru
Important Note
This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Deposit
Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Dafam Pekanbaru | 107 |
Number of floors in Hotel Dafam Pekanbaru | 9 |
Another facilities in Hotel Dafam Pekanbaru | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar |
Frequently asked question in Hotel Dafam Pekanbaru
What are available facilities at Hotel Dafam Pekanbaru?
There are top facilites at Hotel Dafam Pekanbaru such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Dafam Pekanbaru?
The standard check-in time at Hotel Dafam Pekanbaru is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Dafam Pekanbaru provide breakfast?
Yes, Hotel Dafam Pekanbaru provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Dafam Pekanbaru?
Hotel Dafam Pekanbaru is a 3.0-star hotel.
How many floors does Hotel Dafam Pekanbaru have?
Hotel Dafam Pekanbaru has 9 floors.
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More Reviews from Other Guests in Hotel Dafam Pekanbaru
Traveloka (5.011)
Other sources (1)
8,6
Very Good
From 5.011 reviews
Provided by travelers on
Cleanliness
8,6
Room Comfort
8,6
Meal
8,5
Location
8,7
Service and Facilites
8,7
People often mention about Hotel Dafam Pekanbaru
All
Staff Friendliness (64)
Bedroom (61)
Room Space (59)
Distance to City Center (54)
Bathroom (52)
Accessibility (50)
Ambiance (46)
Hotel Area (45)
Surroundings (44)
Family Friendly (42)
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Traveler Reviews Hotel Dafam Pekanbaru
Number of reviews per page
20
40
Customer reviews
Verified Traveler
9,4
/10
Reviewed 18 hour(s) ago
I booked a superior room because of a friend's wedding. It turned out that when I checked in, the superior room was full, and Dafam gave me a room upgrade as a form of accountability. The service is top notch.
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Accommodation's Reply
20 Oct 2025
Thank you for choosing Hotel Dafam Pekanbaru and for your positive review! We are delighted that you were satisfied with our service and room upgrade. Guest satisfaction is our top priority. We hope that your pleasant stay was a good one and we look forward to welcoming you back again soon. Muhammad Arfan, General Manager
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Shabri S.
Staycation
10,0
/10
Reviewed 1 week(s) ago
Overall, staying at Dafam Pekanbaru was very pleasant.
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Accommodation's Reply
15 Oct 2025
Dear Guest of Hotel Dafam Pekanbaru, Warmest Regards, Thank you for taking the time to share your wonderful experience at Hotel Dafam Pekanbaru. We are delighted to hear that your stay was “very satisfactory”. We are committed to providing our guests with a memorable and comfortable stay experience. This review is a great motivation for us to continue to maintain the quality of our services and facilities. We sincerely hope to welcome you back again soon. Best regards, M. Arfan, General Manager
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S***k
9,1
/10
Reviewed 1 week(s) ago
Spacious room & great location.
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Accommodation's Reply
14 Oct 2025
Dear Guest of Hotel Dafam Pekanbaru, Warmest Regards, Thank you very much for taking the time to share your wonderful experience at Hotel Dafam Pekanbaru. We are very pleased that you had a memorable and satisfying stay with us. We are honored that you were impressed with our convenient location and ambiance. We are committed to providing a memorable and comfortable stay for all our guests. We appreciate your feedback and we look forward to welcoming you back soon for another memorable experience. Best regards, M. Arfan, General Manager
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A***s
Business
9,4
/10
Reviewed 1 week(s) ago
I enjoyed my stay at Dafam Hotel, the staff were very helpful and friendly. Will come back if I have to visit Pekanbaru again.
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Accommodation's Reply
13 Oct 2025
Thank you very much for your kind review! We’re delighted to know that you enjoyed your stay and appreciated the friendliness and helpfulness of our staff. We truly look forward to welcoming you back to Hotel Dafam Pekanbaru on your next visit.
Muhammad Arfan
General Manager
D***i
Staycation
8,2
/10
Reviewed 2 week(s) ago
Nice and clean room, good service, cold AC, friendly staff, recommended 👍
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Accommodation's Reply
13 Oct 2025
Thank you for your positive review! We are very pleased that you were satisfied with the cleanliness of our room, the comfort of our air conditioning, and the service from our team. Your feedback means a lot to us. We look forward to welcoming you back to Dafam Hotel Pekanbaru soon. Muhammad Arfan, General Manager
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FT
Fitra T. S.
10,0
/10
Reviewed 2 week(s) ago
This is my third stay at Dafam and I'm always happy and never disappointed. Thank you, Dafam.
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Accommodation's Reply
13 Oct 2025
Thank you for your positive review! We are glad you enjoyed the service, cleanliness and comfort at Hotel Dafam Pekanbaru. We look forward to welcoming you back for a pleasant stay. Muhammad Arfan, General Manager
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Verified Traveler
Business
10,0
/10
Reviewed 2 week(s) ago
Very friendly service, very clean and comfortable. Makes you want to come back again.
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Accommodation's Reply
13 Oct 2025
Thank you so much for your review! We are glad you were impressed with our service and cleanliness. We look forward to welcoming you back to Dafam Hotel Pekanbaru. Muhammad Arfan, General Manager
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Josafat N.
Staycation
8,7
/10
Reviewed 7 week(s) ago
The hotel staff was friendly and the room was clean.
What disappointed me was that when I connected to the Wi-Fi, it immediately stopped working on my phone or smart TV. I turned on the Wi-Fi again, and even in rainy weather, the Wi-Fi should still be usable. At breakfast, I ordered scrambled eggs from the staff member who was serving eggs, and they said "Yes, sir." I waited half an hour, and my fried rice was finished, and my eggs still hadn't arrived.
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1 people find it helpful
Accommodation's Reply
03 Sep 2025
Dear Guests of Hotel Dafam Pekanbaru, Thank you for your trust in staying at Hotel Dafam Pekanbaru and for taking the time to provide valuable feedback. We are pleased to know that the friendliness of our team and the cleanliness of the rooms have provided a comfortable stay during your visit. We also extend our deepest apologies for any inconvenience experienced, particularly regarding the internet connection and breakfast service. We will immediately follow up on this feedback by conducting a thorough evaluation, both on the network system to ensure it is more stable in various conditions, and on the coordination of the restaurant team so that every guest request can be fulfilled quickly and appropriately. Every feedback like this is a serious concern for management to improve the quality of service. We sincerely hope that on your next visit you will have a smoother, more comfortable, and more fulfilling stay experience. Best regards, Hotel Dafam Pekanbaru Management.
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S***y
8,4
/10
Reviewed 8 week(s) ago
The coffee is good and it's free. I don't regret staying here.
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Accommodation's Reply
30 Aug 2025
Dear Guests of Hotel Dafam Pekanbaru. Warm greetings, Thank you very much for your review! 🌟. We are delighted to hear that you enjoyed the complimentary coffee we provided and were satisfied with your stay at Hotel Dafam Pekanbaru. We hope this pleasant moment makes you feel even more at home, and we look forward to welcoming you back to enjoy our best service and cuisine. 🙏☕✨. Sincerely, M. Arfan. General Manager.
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A***a
Business
10,0
/10
Reviewed 10 week(s) ago
Good hotel, clean, good hospitality, center of city, nice hotel.. Nice hotel in Pekanbaru
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Accommodation's Reply
13 Aug 2025
Dear Mr/Mrs, A***a
Thank you for sharing your feedback and for choosing to stay with us in Pekanbaru. We’re delighted to know that you enjoyed our clean and comfortable facilities, our hospitality, and our central location. Your kind words mean a lot to our team, and we look forward to welcoming you back for another pleasant stay in the future.
Warms Regards
M.Arfan
General Manager
M***d
Business
8,5
/10
Reviewed 10 week(s) ago
All is good, but I have to stay only 1 night
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Accommodation's Reply
13 Aug 2025
Dear Mr/Mrs, M***d
We truly appreciate you taking the time to share your experience with us. It is always our aim to ensure that every guest feels welcomed and well taken care of, even during a short visit. We are delighted to know that your overall impression was positive, and we hope that the comfort, service, and atmosphere you experienced left a memorable mark.
We sincerely look forward to the opportunity of welcoming you back for a longer stay in the future so that you can enjoy more of our facilities and hospitality. Until then, we wish you safe travels and many wonderful journeys ahead.
Warm regards,
M.Arfan
General Manager
Hotel Dafam Pekanbaru
A***i
10,0
/10
Reviewed 12 week(s) ago
The place is clean and the staff are friendly.
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Accommodation's Reply
30 Jul 2025
Dear Guests of Hotel Dafam Pekanbaru, Warm greetings, Thank you for taking the time to share your experience during your stay with us. We are very pleased to know that you felt comfortable and received impressive service from our team. Cleanliness and hospitality are two aspects that we always take seriously, because we believe that they are the main keys to creating a pleasant stay experience. Positive feedback like this certainly motivates the entire team to continue to maintain and even improve the quality of our services in the future. We hope your next visit will be an even more special experience. Do not hesitate to contact us directly if there are any special needs that we can assist. Thank you for choosing our hotel, and see you on your next visit. Best regards, M. Arfan. General Manager
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T***k
Business
5,8
/10
Reviewed 12 week(s) ago
The room does not match the original picture of the old hotel, the room carpet smells, there are lots of ants on the carpet,
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Accommodation's Reply
29 Jul 2025
Dear Guest of Hotel Dafam Pekanbaru. Warm greetings from Hotel Dafam Pekanbaru. Thank you for sharing your experience during your stay at our property. We greatly appreciate any feedback you provide as it helps us improve the quality of our services and facilities. We sincerely apologize for any inconvenience you experienced, particularly regarding the room condition which did not meet your expectations. Your comments have been taken seriously by management, particularly regarding the cleanliness and comfort of the room. We have directed our housekeeping team to conduct thorough checks and take corrective action to prevent a similar incident from happening again. We are also in the process of gradually evaluating and updating several parts of our facilities to ensure that all photos and room descriptions reflect the reality on the ground. Regarding the inconvenience you experienced, we deeply regret it and will ensure that follow-up is carried out as soon as possible. We hope to have the opportunity to welcome you back and demonstrate our improvements. If you wish, please contact us directly on your next visit so that we can pay special attention to your comfort. Sincerely, M. Arfan. General Manager. Hotel Dafam Pekanbaru.
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R***h
10,0
/10
Reviewed 12 week(s) ago
Strategic location, clean, affordable prices.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Guests of Hotel Dafam Pekanbaru, Warmest greetings, We would like to thank you for taking the time to provide a positive review regarding your stay with us. It is very pleasing to know that you are satisfied with our convenient location, the cleanliness of the hotel environment, and the reasonable price offered. Comments like this are very meaningful to us, as they encourage us to continue to maintain the quality of service and facilities that we offer to all our guests. We believe that comfort and accessibility are essential in creating a pleasant stay experience. We look forward to welcoming you back in the future and providing better service than before. Please do not hesitate to contact us directly if you have any special needs or other questions. Sincerely, M. Arfan. General Manager. Hotel Dafam Pekanbaru.
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V***a
10,0
/10
Reviewed 14 week(s) ago
Room was comfortable, enjoyable stay for a business trip.
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Accommodation's Reply
16 Jul 2025
Dear Mr/Mrs,V***a
Thank you very much for taking the time to share your feedback. We’re truly delighted to know that you had a pleasant and comfortable stay during your business trip. It's always rewarding to hear that our accommodations were able to provide the convenience and relaxation needed after a busy day of work.
At our property, we strive to create an environment that supports both productivity and rest, and your positive experience is a great indication that we’re on the right track. Whether it’s for business or leisure, our goal is to ensure that every guest feels at ease and well taken care of throughout their stay.
We sincerely appreciate your kind words and look forward to welcoming you again in the future. Should your travels bring you back to the area, please don’t hesitate to reach out—we’d be honored to host you once more.
Warms Regards,
M.Arfan
General Manager
Budi A.
9,4
/10
Reviewed 14 week(s) ago
This year, there have been remarkable changes, from the service to the special taste of the food. Hopefully, things will continue to improve in the future.
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Accommodation's Reply
13 Jul 2025
Dear Guests of Hotel Dafam Pekanbaru, Warmest greetings, Thank you very much for your positive review and appreciation. We are very pleased to know that the changes we made this year have made a pleasant impression during your visit. Every year, we are committed to continuously improving the quality of our services, facilities, and culinary delights to meet and exceed our guests' expectations. These changes are not only the result of our team's hard work, but also driven by the input and trust of loyal guests like you. We believe that a memorable experience begins with attention to every detail, from the friendliness of our staff, the quality of our dishes, to the comfort in every corner of the hotel. We greatly appreciate your kind wishes. We hope that we can continue to be your first choice for each of your future visits. Our team looks forward to welcoming you back, and we are committed to always providing an even more satisfying experience in the future. Warmest regards, Hotel Dafam Pekanbaru Management.
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YS
Yayank S.
Leisure
8,4
/10
Reviewed 14 week(s) ago
The staff is friendly, the food is varied and quite tasty. The room cleanliness needs further evaluation. Booked 4 rooms, and there were numerous complaints from each room: the sheets were almost brown, the pillows smelled like jigong, the pillows were torn and unusable, and the blankets were almost brown.
Sleeping on such accommodations was very uncomfortable. I asked the staff for a replacement pillow and was given a more suitable one.
This hotel has gone through a lot of decline. A few years ago, there were many coffee options, but now only Vietnamese drip coffee is available.
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Accommodation's Reply
15 Jul 2025
Dear Guest of Hotel Dafam Pekanbaru, Thank you for taking the time to provide such a detailed review of your recent experience at our hotel. We greatly appreciate feedback like this, as it helps us improve and elevate our service standards going forward. We are delighted to hear that you enjoyed the hospitality of our staff and the variety of food on offer. However, we fully acknowledge that your overall experience did not meet your expectations, particularly regarding the comfort of your room and the amenities provided. We apologize for the poor condition of your room furnishings. We deeply regret your complaint regarding the poor quality of the bedsheets, pillows, and blankets. We understand that a comfortable stay is a top priority for every guest, and we regret that you were not able to fully enjoy this experience during your visit. We also noted several issues that arose in the four rooms you booked. We have forwarded this feedback to the housekeeping team and relevant management for a thorough evaluation, including replacing any non-compliant furnishings and improving our quality control processes to prevent similar incidents from occurring in the future. Regarding the currently limited coffee selection, we also apologize for any changes that may have decreased the quality of your dining experience. This is a matter of special concern for us and we will review this to provide a wider variety of options, as we have previously offered. Once again, we greatly appreciate your openness in conveying this concern. We sincerely hope to be able to correct any shortcomings and provide an even better stay if you are willing to give us the opportunity to return in the future. Sincerely, M. Arfan, General Manager, Hotel Dafam Pekanbaru
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Z***n
10,0
/10
Reviewed 15 week(s) ago
Nice stay, good breakfast.
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Accommodation's Reply
08 Jul 2025
Dear Guests of Hotel Dafam Pekanbaru. Warm greetings from Hotel Dafam Pekanbaru, Thank you for taking the time to share your positive impressions during your stay with us. We are very pleased to know that you enjoyed your stay and were satisfied with the services and facilities we provided. We also greatly appreciate your appreciation of the breakfast menu that we offer. Our culinary team always strives to serve dishes that are not only delicious, but also varied and nutritious, so that every guest can start the day with energy and a good mood. A pleasant stay experience like yours is our main goal. Positive comments like this are a great motivation for our entire team to continue to maintain and improve service standards, so that every visit to our hotel always leaves a memorable impression. We look forward to welcoming you back in the near future with even better service. Best regards, M. Arfan. General Manager.
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P***n
6,4
/10
Reviewed 15 week(s) ago
the thermos/water container was not washed, dirty and not sealed. Every time a guest changes, the water container should be replaced and sealed.. so we don't dare to drink from the water container.. have to buy our own mineral water.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Guests of Hotel Dafam Pekanbaru. Warm greetings from Hotel Dafam Pekanbaru, Thank you for taking the time to provide us with your feedback. We greatly appreciate any feedback from our guests as it helps us evaluate and improve the quality of our services. We sincerely apologize for the inconvenience you experienced regarding the cleanliness and handling of the drinking water dispenser in your room. This is certainly not our standard of service, and we deeply regret that your experience did not reflect our commitment to cleanliness and guest comfort. Our procedures should require checking, cleaning, and resealing every room facility—including the water flask—every time there is a change of guest. We have followed up on this report internally and conveyed it to the housekeeping team to immediately evaluate and tighten the checking procedures in each room. Your input is highly appreciated and will be taken seriously so that similar incidents do not happen again in the future. We hope to have the opportunity to welcome you back and provide a much better stay experience. Best regards, M. Arfan. Manager of Hotel Dafam Pekanbaru
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deka l. b.
Leisure
8,5
/10
Reviewed 16 week(s) ago
Fast check-in process. Clean room, complete room and bathroom amenities, varied and delicious breakfast.. Tq Hotel Dafam 👍
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1 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Guest, Thank you for your positive review. We are very pleased to know that our efficient check-in process, clean rooms, complete facilities, and the variety and taste of our breakfast were able to give a good impression during your stay at Hotel Dafam. Your satisfaction is very valuable to us, and is a motivation for the entire team to continue to provide the best service at every opportunity. We believe that a pleasant stay experience is created from attention to detail and consistency in maintaining service standards. We look forward to welcoming you back soon, and may your next visit always bring better comfort and satisfaction. Warm regards, Hotel Dafam Pekanbaru Team.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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