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Hotel Dafam Pekanbaru
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Hotel Dafam Pekanbaru
Hotels
8,6
/10
Very Good
4.959 reviews
What Guests Say About Their Stay
Staff Friendliness (75)
Distance To City Center (67)
Room Space (63)
Bedroom (54)
Setiawan R.
10,0
/ 10
I love it! I will definitely be back when I visit Pekanbaru. The rooms were spacious and comfortable, breakfast was delicious, and the staff were polite. And again, the front desk hospitality was great!
Harimurti Y. H. P.
8,8
/ 10
Good value for money hotel. Great food.
Ferna A.
9,4
/ 10
A nice place. it's perfect place to chill with your family and lovely one
M Bagoes P.
9,7
/ 10
Really comfort for family holiday like a second home.
Sudy
10,0
/ 10
Very good hotel with cozy hotel room.
In the Area
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Jl. Sultan Syarif Qasim Kav. 150, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28141
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Hotel Dafam Pekanbaru
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Per room per night (excl. taxes & fees)
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What's around Hotel Dafam Pekanbaru
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Jl. Sultan Syarif Qasim Kav. 150, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28141
Discover More About Hotel Dafam Pekanbaru
Location
Hotel Dafam Pekanbaru is located in area / city Pekanbaru City Center.
About Hotel Dafam Pekanbaru
Hotel Dafam Pekanbaru is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
For you, travelers who wish to travel comfortably on a budget, Hotel Dafam Pekanbaru is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, Hotel Dafam Pekanbaru provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, Hotel Dafam Pekanbaru is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at Hotel Dafam Pekanbaru, a wonderful accommodation for your family holiday.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hotel Dafam Pekanbaru.
If you plan to have a long-term stay, staying at Hotel Dafam Pekanbaru is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Dafam Pekanbaru.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Dafam Pekanbaru exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hotel Dafam Pekanbaru is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Hotel Dafam Pekanbaru is the right place to stay.
All facilities in Hotel Dafam Pekanbaru
Bar, Cafe and Lounge
Functional Hall
Lobby
CleanAccommodation
Exterior
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Medical service
- Multilingual staff
- Newspaper in lobby
- Newspaper
- Porter
- Wedding service
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Breakfast and lunch
- Buffet breakfast
- Brunch
- Cafe
- Dining area
- Early bird breakfast
- Hot breakfast
- No alcohol
- Set menu dinner
- Set menu lunch
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Clothes dryer
- Connecting rooms
- Family room
- Heater
- Non-smoking room
- Smoking area
- Smoke-free
Business Facilities
- Business center
- Business facilities
- Computer station
- Conference hostess
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Projector
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Beauty salon
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Accessibilty
- Accessibility equipment
- Accessible bathroom
- Accessible parking
- Disabled access friendly
- Roll-in shower
- Wheelchair accessible
Transportation
- Secure parking
- Shopping center shuttle (surcharge)
- Theme park shuttle (surcharge)
- Valet parking
- Valet parking (surcharge)
Things to Do
- Barbecue
- Karaoke
- Massage
- Spa
- TV lounge
Sports and Recreations
- Billiard
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Hotel Dafam Pekanbaru
Important Note
This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Deposit
Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Dafam Pekanbaru | 107 |
Number of floors in Hotel Dafam Pekanbaru | 9 |
Another facilities in Hotel Dafam Pekanbaru | Bellhop, Welcoming drinks, Concierge, Doorman, Express check-in |
Frequently asked question in Hotel Dafam Pekanbaru
What are available facilities at Hotel Dafam Pekanbaru?
There are top facilites at Hotel Dafam Pekanbaru such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Dafam Pekanbaru?
The standard check-in time at Hotel Dafam Pekanbaru is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Dafam Pekanbaru provide breakfast?
Yes, Hotel Dafam Pekanbaru provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hotel Dafam Pekanbaru
Traveloka (4.958)
Other sources (1)
8,6
Very Good
From 4.958 reviews
Provided by travelers on
Cleanliness
8,6
Room Comfort
8,6
Meal
8,5
Location
8,7
Service and Facilites
8,7
People often mention about Hotel Dafam Pekanbaru
All
Staff Friendliness (57)
Bedroom (55)
Room Space (51)
Distance to City Center (48)
Bathroom (47)
Accessibility (45)
Surroundings (41)
Ambiance (41)
Hotel Area (40)
Family Friendly (38)
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Traveler Reviews Hotel Dafam Pekanbaru
Number of reviews per page
20
40
Customer reviews
V***a
10,0
/10
Reviewed 2 day(s) ago
Room was comfortable, enjoyable stay for a business trip.
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Accommodation's Reply
16 Jul 2025
Dear Mr/Mrs,V***a
Thank you very much for taking the time to share your feedback. We’re truly delighted to know that you had a pleasant and comfortable stay during your business trip. It's always rewarding to hear that our accommodations were able to provide the convenience and relaxation needed after a busy day of work.
At our property, we strive to create an environment that supports both productivity and rest, and your positive experience is a great indication that we’re on the right track. Whether it’s for business or leisure, our goal is to ensure that every guest feels at ease and well taken care of throughout their stay.
We sincerely appreciate your kind words and look forward to welcoming you again in the future. Should your travels bring you back to the area, please don’t hesitate to reach out—we’d be honored to host you once more.
Warms Regards,
M.Arfan
General Manager
Budi A.
9,4
/10
Reviewed 6 day(s) ago
This year, there have been remarkable changes, from the service to the special taste of the food. Hopefully, things will continue to improve in the future.
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Accommodation's Reply
13 Jul 2025
Dear Guests of Hotel Dafam Pekanbaru, Warmest greetings, Thank you very much for your positive review and appreciation. We are very pleased to know that the changes we made this year have made a pleasant impression during your visit. Every year, we are committed to continuously improving the quality of our services, facilities, and culinary delights to meet and exceed our guests' expectations. These changes are not only the result of our team's hard work, but also driven by the input and trust of loyal guests like you. We believe that a memorable experience begins with attention to every detail, from the friendliness of our staff, the quality of our dishes, to the comfort in every corner of the hotel. We greatly appreciate your kind wishes. We hope that we can continue to be your first choice for each of your future visits. Our team looks forward to welcoming you back, and we are committed to always providing an even more satisfying experience in the future. Warmest regards, Hotel Dafam Pekanbaru Management.
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YS
Yayank S.
Leisure
8,4
/10
Reviewed 6 day(s) ago
The staff is friendly, the food is varied and quite tasty. The room cleanliness needs further evaluation. Booked 4 rooms, and there were numerous complaints from each room: the sheets were almost brown, the pillows smelled like jigong, the pillows were torn and unusable, and the blankets were almost brown.
Sleeping on such accommodations was very uncomfortable. I asked the staff for a replacement pillow and was given a more suitable one.
This hotel has gone through a lot of decline. A few years ago, there were many coffee options, but now only Vietnamese drip coffee is available.
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Accommodation's Reply
15 Jul 2025
Dear Guest of Hotel Dafam Pekanbaru, Thank you for taking the time to provide such a detailed review of your recent experience at our hotel. We greatly appreciate feedback like this, as it helps us improve and elevate our service standards going forward. We are delighted to hear that you enjoyed the hospitality of our staff and the variety of food on offer. However, we fully acknowledge that your overall experience did not meet your expectations, particularly regarding the comfort of your room and the amenities provided. We apologize for the poor condition of your room furnishings. We deeply regret your complaint regarding the poor quality of the bedsheets, pillows, and blankets. We understand that a comfortable stay is a top priority for every guest, and we regret that you were not able to fully enjoy this experience during your visit. We also noted several issues that arose in the four rooms you booked. We have forwarded this feedback to the housekeeping team and relevant management for a thorough evaluation, including replacing any non-compliant furnishings and improving our quality control processes to prevent similar incidents from occurring in the future. Regarding the currently limited coffee selection, we also apologize for any changes that may have decreased the quality of your dining experience. This is a matter of special concern for us and we will review this to provide a wider variety of options, as we have previously offered. Once again, we greatly appreciate your openness in conveying this concern. We sincerely hope to be able to correct any shortcomings and provide an even better stay if you are willing to give us the opportunity to return in the future. Sincerely, M. Arfan, General Manager, Hotel Dafam Pekanbaru
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Z***n
10,0
/10
Reviewed 2 week(s) ago
Nice stay, good breakfast.
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Accommodation's Reply
08 Jul 2025
Dear Guests of Hotel Dafam Pekanbaru. Warm greetings from Hotel Dafam Pekanbaru, Thank you for taking the time to share your positive impressions during your stay with us. We are very pleased to know that you enjoyed your stay and were satisfied with the services and facilities we provided. We also greatly appreciate your appreciation of the breakfast menu that we offer. Our culinary team always strives to serve dishes that are not only delicious, but also varied and nutritious, so that every guest can start the day with energy and a good mood. A pleasant stay experience like yours is our main goal. Positive comments like this are a great motivation for our entire team to continue to maintain and improve service standards, so that every visit to our hotel always leaves a memorable impression. We look forward to welcoming you back in the near future with even better service. Best regards, M. Arfan. General Manager.
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P***n
6,4
/10
Reviewed 2 week(s) ago
the thermos/water container was not washed, dirty and not sealed. Every time a guest changes, the water container should be replaced and sealed.. so we don't dare to drink from the water container.. have to buy our own mineral water.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Guests of Hotel Dafam Pekanbaru. Warm greetings from Hotel Dafam Pekanbaru, Thank you for taking the time to provide us with your feedback. We greatly appreciate any feedback from our guests as it helps us evaluate and improve the quality of our services. We sincerely apologize for the inconvenience you experienced regarding the cleanliness and handling of the drinking water dispenser in your room. This is certainly not our standard of service, and we deeply regret that your experience did not reflect our commitment to cleanliness and guest comfort. Our procedures should require checking, cleaning, and resealing every room facility—including the water flask—every time there is a change of guest. We have followed up on this report internally and conveyed it to the housekeeping team to immediately evaluate and tighten the checking procedures in each room. Your input is highly appreciated and will be taken seriously so that similar incidents do not happen again in the future. We hope to have the opportunity to welcome you back and provide a much better stay experience. Best regards, M. Arfan. Manager of Hotel Dafam Pekanbaru
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deka l. b.
Leisure
8,5
/10
Reviewed 2 week(s) ago
Fast check-in process. Clean room, complete room and bathroom amenities, varied and delicious breakfast.. Tq Hotel Dafam 👍
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1 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Guest, Thank you for your positive review. We are very pleased to know that our efficient check-in process, clean rooms, complete facilities, and the variety and taste of our breakfast were able to give a good impression during your stay at Hotel Dafam. Your satisfaction is very valuable to us, and is a motivation for the entire team to continue to provide the best service at every opportunity. We believe that a pleasant stay experience is created from attention to detail and consistency in maintaining service standards. We look forward to welcoming you back soon, and may your next visit always bring better comfort and satisfaction. Warm regards, Hotel Dafam Pekanbaru Team.
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RA
Rah A. S. I.
10,0
/10
Reviewed 3 week(s) ago
for in Pekanbaru In so far the best hotel for the price segment of 400 - 500 thousand.
near the city center, close to cafe - atlas -, room is quite spacious
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1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear Guests of Hotel Dafam Pekanbaru. Warm greetings, Thank you for your positive review and trust in Hotel Dafam Pekanbaru! We are pleased to know that our strategic location, room comfort, and value are in line with your expectations. Feedback like this means a lot to us to continue providing the best service in its class. We look forward to your next visit! Best Regards, M. Arfan. General Manager
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S***i
Staycation
8,5
/10
Reviewed 3 week(s) ago
The staff is friendly, the room is comfortable. Overall the hotel is nice, clean, and comfortable. Thank you.
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Accommodation's Reply
02 Jul 2025
Dear Guests of Hotel Dafam Pekanbaru. Warm greetings, Thank you very much for your positive review! We are very happy to hear that you felt comfortable during your stay and were satisfied with the friendly service from our staff. Cleanliness and comfort are always our priority. Hopefully we can welcome you back to Hotel Dafam Pekanbaru on your next visit. Thank you! Best regards, M. Arfan. General Manager
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SR
Setiawan R.
Business
10,0
/10
Reviewed 3 week(s) ago
I love it! I will definitely be back when I visit Pekanbaru. The rooms were spacious and comfortable, breakfast was delicious, and the staff were polite. And again, the front desk hospitality was great!
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Accommodation's Reply
26 Jun 2025
Dear Mr.Setiawan R.
Thank you so much for your wonderful review! We're truly delighted to hear that you had such a positive experience during your stay with us. Knowing that you enjoyed the spacious and comfortable rooms, delicious breakfast, and the warm hospitality from our front desk team means a lot to us.
Your kind words are a great encouragement for our entire team to continue delivering the best service possible. We look forward to welcoming you back on your next visit to Pekanbaru. See you again soon at Hotel Dafam Pekanbaru!
Warms Regards,
M.Arfan
General Manager.
Z***n
10,0
/10
Reviewed 3 week(s) ago
The rooms are spacious and clean and drinking water is available.
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Accommodation's Reply
28 Jun 2025
Dear Guests of Hotel Dafam Pekanbaru. Warm greetings, Thank you for your positive review. We are very pleased to know that you are satisfied with the room facilities we provide, especially the comfort of the spacious room, its cleanliness, and the availability of drinking water as part of our service. Guest comfort and satisfaction are our top priorities, and comments like this are an encouragement for the entire team to continue to provide consistent and quality service. We hope your next visit will be just as pleasant, or even better. See you again at Hotel Dafam Pekanbaru! Best regards, M. Arfan. General Manager
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T***I
Staycation
10,0
/10
Reviewed 3 week(s) ago
Please pay attention to the cleanliness of the bathroom again, so that it is cleaner. Thank you
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Accommodation's Reply
02 Jul 2025
To: Dear Guests of Hotel Dafam Pekanbaru. Warm greetings, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the cleanliness of the bathroom. Your feedback is very valuable and will be forwarded to the housekeeping team for future attention and improvement. We hope to provide a better experience on your next visit. Thank you for staying at Hotel Dafam Pekanbaru. Best regards, M. Arfan. General Manager
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SR
Setiawan R.
Business
9,1
/10
Reviewed 4 week(s) ago
Love it! Thanks especially to front desk, Eric for the hospitality!
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Accommodation's Reply
25 Jun 2025
Dear Mr.Setiawan R
Thank you very much for taking the time to share your wonderful feedback. We’re truly delighted to know that you had such a positive experience during your stay with us, and it means a great deal to hear that our hospitality made an impact.
Your special mention of Eric at the front desk is greatly appreciated. We’re incredibly proud to have team members like him who consistently go above and beyond to make our guests feel welcome and cared for. Rest assured, your kind words will be shared with Eric and the entire team — it will no doubt serve as great motivation and recognition of their hard work.
Creating a warm and memorable experience for our guests is always our top priority, and it’s incredibly rewarding to know that we succeeded during your visit. We hope to have the pleasure of welcoming you back to Hotel Dafam Pekanbaru in the near future for another exceptional stay.
Warm regards,
M.Arfan
Hotel Manager
Hotel Dafam Pekanbaru
K***l
8,2
/10
Reviewed 4 week(s) ago
Nice and comfortable, just the check-in time is too early
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Accommodation's Reply
25 Jun 2025
Dear Guests of Hotel Dafam Pekanbaru. Warm greetings, Thank you for sharing your experience during your stay with us. We are very pleased to know that you felt comfortable and enjoyed the pleasant atmosphere at our hotel. Regarding the feedback regarding the check-in time which was considered too early, we apologize for any inconvenience that may have arisen. This will be our internal evaluation material so that in the future we can provide better flexibility, according to the situation and room availability. Your input is highly appreciated and is an encouragement for us to continue to improve our services. We hope to welcome you back on the next occasion with a more optimal experience. Warm regards, M. Arfan. Manager of Hotel Dafam Pekanbaru
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L***s
8,2
/10
Reviewed 4 week(s) ago
Good, very friendly and strategic location. Room cleanliness can be improved.
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Accommodation's Reply
25 Jun 2025
To: Dear Guests of Hotel Dafam Pekanbaru. Warm greetings, Thank you for your positive review. We are very pleased to know that you are satisfied with the friendliness of our staff and the strategic location of the hotel. This is our motivation to continue providing the best service. Regarding input regarding room cleanliness, we apologize if there are still things that are not pleasing. We have conveyed this feedback to the housekeeping team to immediately evaluate and improve the overall room cleanliness standards. Your input means a lot to us in our efforts to maintain and improve the quality of service. We hope to welcome you back with a better stay experience on your next visit. Warm greetings, M. Arfan. Manager of Hotel Dafam Pekanbaru
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MZ
Mulyahari Z.
Business
8,8
/10
Reviewed 5 week(s) ago
The hotel is quite good, but not all the facilities function perfectly. Some of the shortcomings include the AC is not cold enough, the TV remote does not work and the hot water is not flowing.
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Guests of Hotel Dafam Pekanbaru. Warm greetings, Thank you for your trust in choosing to stay at our Hotel, and for taking the time to provide a review that we greatly appreciate. We are pleased to know that you rate our hotel quite well overall. However, we also realize that your comfort during your stay has not been fully met, especially related to the less than optimal air conditioning, the television remote that does not work, and the hot water flow that is not optimal. For this, we apologize for the inconvenience caused. We have forwarded your input to the relevant team so that improvements and thorough evaluations can be carried out immediately. We are committed to continuously improving the quality of our facilities and services so that every guest can enjoy a comfortable and satisfying stay experience. We greatly appreciate your willingness to provide constructive feedback. Hopefully we can welcome you back in the future with more optimal service. If there is anything special that you need on your next visit, do not hesitate to contact us directly. Best regards, M. Arfan. Manager of Hotel Dafam Pekanbaru
See original
MZ
Mulyahari Z.
Business
8,8
/10
Reviewed 5 week(s) ago
The hotel is quite good, but not all the facilities function perfectly. Some of the shortcomings include the AC is not cold enough, the TV remote does not work and the hot water is not flowing.
See original
1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Guests of Hotel Dafam Pekanbaru. Warm greetings, Thank you for your trust in choosing to stay at our Hotel, and for taking the time to provide a review that we greatly appreciate. We are pleased to know that you rate our hotel quite well overall. However, we also realize that your comfort during your stay has not been fully met, especially related to the less than optimal air conditioning, the television remote that does not work, and the hot water flow that is not optimal. For this, we apologize for the inconvenience caused. We have forwarded your input to the relevant team for immediate improvements and a thorough evaluation. We are committed to continuously improving the quality of our facilities and services so that every guest can enjoy a comfortable and satisfying stay experience. We greatly appreciate your willingness to provide constructive feedback. Hopefully we can welcome you back in the future with more optimal service. If there is anything special that you need on your next visit, do not hesitate to contact us directly. Best regards, M. Arfan. Manager of Hotel Dafam Pekanbaru.
See original
A***O
Business
8,8
/10
Reviewed 5 week(s) ago
2 days staying here was very pleasant. but the second day I stayed with a different room. the room on the second day on the cupboard glass there was something like a red stain. I had time to call the front office to check. the staff said it was glue marks. I don't know if it was glue marks or blood stains. hopefully it will be better maintained. oh yeah for room 607.
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1 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Sir/Madam, Dear Guest. Thank you for choosing to stay at our Hotel and taking the time to provide a very useful review for us. We are pleased to know that overall you were happy during your two-day stay with us. However, we would also like to express our deepest apologies for the inconvenience you experienced in room 607 on the second day, especially regarding the stains on the cupboard glass. We have forwarded your report to the housekeeping and engineering teams for further and thorough checking. We greatly appreciate your attention in informing our front office about this. Regardless of whether the stains were from glue or something else, we fully understand the concerns raised and we will ensure that similar incidents do not recur in the future. Your input will be an important consideration for us in our efforts to improve the quality of service and maintenance of hotel facilities. We hope to welcome you back on your next visit with a more comfortable and enjoyable experience. Best regards, [M. Arfan] General Manager. Hotel Dafam Pekanbaru
See original
K***A
Staycation
8,2
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly and helpful, the hot water tap is not working properly, the cleanliness under the roof and on the floor needs to be paid more attention, overall the hotel is comfortable to stay in 😊
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Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, Thank you for your review. We greatly appreciate your appreciation for the friendliness and assistance provided by our staff during your stay. Guest satisfaction is our top priority, and we are glad to know that you felt comfortable during your stay at our hotel. We also appreciate your feedback regarding the condition of the hot water tap and the cleanliness in certain areas such as the undercarriage and floor. We will immediately forward this feedback to the housekeeping and technician teams to be followed up in order to improve service standards and comfort in the future. Hopefully we can welcome you back with better service and an even more enjoyable stay experience. 😊. Warm regards, Hotel Dafam Pekanbaru Management.
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R***n
8,2
/10
Reviewed 8 week(s) ago
The hotel staff is friendly. The room TV is not a smart TV yet.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for taking the time to provide a review of your stay at our hotel. We are very pleased to know that the friendliness of our staff has left a positive impression on you. Providing warm and helpful service is our main commitment to ensure the comfort of every guest. Regarding the feedback regarding the television in the room, we greatly appreciate it. Your suggestions will be an important consideration for management in our efforts to continue to improve the facilities for better comfort in the future. We look forward to welcoming you back with an even more enjoyable experience. Thank you for your trust in us. Warm regards, [M. Arfan / Hotel Dafam Pekanbaru]
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Putri L. G.
8,4
/10
Reviewed 9 week(s) ago
The bed was a bit hard. Then suddenly asked to upgrade the room because the only room with a double bed was a smoking room. In terms of staff, they were champions. Friendly, and fast. Don't ask about the food. Delicious.
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Accommodation's Reply
16 May 2025
Dear Guests of Hotel Dafam Pekanbaru. Thank you for taking the time to provide a review. We apologize for the inconvenience you experienced regarding the comfort of the room and the check-in process. This will be our concern to improve coordination and room readiness in the future. We greatly appreciate your appreciation of our team's service and the quality of the dishes we serve. Positive comments like this are a great motivation for us to continue to provide the best service. We look forward to welcoming you back with a more satisfying experience. Warm regards, Hotel Management
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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