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Hotel Neo Gubeng - Surabaya by ASTON
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Hotel Neo Gubeng - Surabaya by ASTON
Hotels
Staffs in this property are screened for COVID-19 regularly.
8,4
/10
Very Good
4.481 reviews
What Guests Say About Their Stay
Distance To City Center (38)
Staff Friendliness (37)
Bedroom (35)
Check-in/out Time (31)
Eko H.
10,0
/ 10
Second time stay at this hotel. just stay vacation with my beloved family during long weekend. only at Surabaya because of pandemic & we decided to stay at here. this hotel is very comfort, clean, we enjoy it very much. we choose space room & I think this room is suitable for big family. in the morning, breakfast is delicious, we like it. the last but not the least this hotel have implemented health protocols well. so don't worry if you want to stay at this hotel. this hotel is one of the best choice hotel if you want to vacation but still in Surabaya with family.
Novyanti
9,0
/ 10
The hotel is somewhat older than my expectation. Not as clean as I expected. Considering the COVID19 situation, the hotel has prepared some hand sanitizers and the workers put on mask, however they seems to don't take it too seriously. Sometimes the mask can be seen used on the chin. The room has been freshly clean when I arrived at the hotel, so the check in time was a bit longer than normal, but the welcoming drink helps to ease the tiredness after a long drive. The staffs r very friendly and helpful. They even send our breakfast to our room. Thank you Neo Gubeng..
Laras W. D.
9,4
/ 10
Absolutely wonderful. Great service and the room is very clean and comfy. I had my best time. Definitely come back next time!
ocha w.
10,0
/ 10
Vest location near from gubeng,very clean place,comfort and good service.
Anastasia Herlijanti
9,4
/ 10
It's good for the price and location
In the Area
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Jalan Jawa No. 17 - 18, Gubeng, Surabaya, Jawa Timur, Indonesia, 50281
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Hotel Neo Gubeng - Surabaya by ASTON
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What's around Hotel Neo Gubeng - Surabaya by ASTON
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Jalan Jawa No. 17 - 18, Gubeng, Surabaya, Jawa Timur, Indonesia, 50281
Discover More About Hotel Neo Gubeng - Surabaya by ASTON
Location
Staying at Hotel Neo Gubeng - Surabaya by ASTON is a good choice when you are visiting Gubeng.
About Hotel Neo Gubeng - Surabaya by ASTON
Hotel Neo Gubeng - Surabaya by ASTON is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
For you, travelers who wish to travel comfortably on a budget, Hotel Neo Gubeng - Surabaya by ASTON is the perfect place to stay that provides decent facilities as well as great services.
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Hotel Neo Gubeng - Surabaya by ASTON provides a pleasant accommodation for your stay.
From business event to corporate gathering, Hotel Neo Gubeng - Surabaya by ASTON provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Hotel Neo Gubeng - Surabaya by ASTON, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Hotel Neo Gubeng - Surabaya by ASTON is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Neo Gubeng - Surabaya by ASTON.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Neo Gubeng - Surabaya by ASTON exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hotel Neo Gubeng - Surabaya by ASTON is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Hotel Neo Gubeng - Surabaya by ASTON is the right place to stay.
All facilities in Hotel Neo Gubeng - Surabaya by ASTON
Bar, Cafe and Lounge
Functional Hall
Lobby
Exterior
Bedroom
Public Facilities
- Parking
- Coffee shop
- Elevator
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Concierge
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
General
- AC
- Connecting rooms
- Family room
- Heater
- Non-smoking room
- Smoking area
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Breakfast
- Buffet breakfast
In-room Facilities
- Cable TV
- Desk
- Shower
- TV
Things to Do
- Massage
- Spa
- TV lounge
Business Facilities
- Business center
- Meeting facilities
Transportation
- Car rental
Connectivity
- LAN Internet
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Hotel Neo Gubeng - Surabaya by ASTON
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Hotel Neo Gubeng - Surabaya by ASTON | 58 |
Number of floors in Hotel Neo Gubeng - Surabaya by ASTON | 5 |
Another facilities in Hotel Neo Gubeng - Surabaya by ASTON | Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service |
Frequently asked question in Hotel Neo Gubeng - Surabaya by ASTON
What are available facilities at Hotel Neo Gubeng - Surabaya by ASTON?
There are top facilites at Hotel Neo Gubeng - Surabaya by ASTON such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Neo Gubeng - Surabaya by ASTON?
The standard check-in time at Hotel Neo Gubeng - Surabaya by ASTON is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Neo Gubeng - Surabaya by ASTON provide breakfast?
Yes, Hotel Neo Gubeng - Surabaya by ASTON provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hotel Neo Gubeng - Surabaya by ASTON
Traveloka (4.481)
8,4
Very Good
From 4.481 reviews
Provided by travelers on
Cleanliness
8,5
Room Comfort
8,5
Meal
8,1
Location
8,6
Service and Facilites
8,5
People often mention about Hotel Neo Gubeng - Surabaya by ASTON
All
Staff Friendliness (26)
Bedroom (26)
Distance to City Center (25)
Ambiance (25)
Room Space (22)
Hotel Area (21)
Bathroom (20)
Check-in/out Time (19)
Accessibility (18)
Wifi (17)
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Traveler Reviews Hotel Neo Gubeng - Surabaya by ASTON
Number of reviews per page
20
40
Customer reviews
y***i
10,0
/10
Reviewed 1 week(s) ago
As requested, I asked for the AC to be cold and turned on first. Everything was as requested. Great. The room was clean and suitable for me, not big. The bathroom was okay too. The location was okay. Lots of snacks around. Breakfast was also quite good.
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B***b
Leisure
8,8
/10
Reviewed 2 week(s) ago
Overall really good. The staff super friendly and helpful.
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DA
Dewati A. A.
9,4
/10
Reviewed 2 week(s) ago
Thank you Neo Gubeng. The staff is very friendly.
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1 people find it helpful
s***i
Business
6,9
/10
Reviewed 2 week(s) ago
The staff is friendly, the facilities are complete. It's just that the cleanliness is lacking. There are 3-4 small cockroaches running around in the room
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C***a
Staycation
5,3
/10
Reviewed 4 week(s) ago
Super dirty room, sheets, blankets, curtains have lots of stains, not cleaned! And in every corner of the bathroom there is a lot of dirt that is not clean. The bathroom door cannot be closed tightly. When I went there, the escalator was dead from the beginning of arrival until check out, the elevator still couldn't be turned on. The drinking water heater in the room was also very dirty.
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3 people find it helpful
Accommodation's Reply
22 May 2025
Dear C*a, Thank you for sharing your experience during your stay. We would like to express our deepest apologies for the inconvenience you experienced, especially regarding the cleanliness of the room, the condition of the bathroom, the elevator facilities, and the unusable water heater. Your feedback is highly appreciated and has been forwarded directly to our housekeeping and Engineering teams for immediate follow-up. Cleanliness and guest comfort are our top priorities, and we deeply regret that this time we were unable to meet your expectations. We apologize for this unpleasant experience and hope to be given the opportunity in the future to improve your impression of our hotel. Best regards, Ilham Setyono. Hotel Neo Gubeng Surabaya
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g***i
10,0
/10
Reviewed 4 week(s) ago
the staff is beautiful and very friendly
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Accommodation's Reply
22 May 2025
Dear g*i, Thank you very much for your compliment! We are very happy to know that you felt comfortable with the friendliness of our staff. We will convey your appreciation to our team. May your next visit be even more enjoyable! Warm regards, Ilham Setyono. Hotel Neo Gubeng Surabaya
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KM
Khairil M. H.
9,3
/10
Reviewed 4 week(s) ago
That's it, lacking in everything.
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Accommodation's Reply
22 May 2025
Dear Mr. Khairil M. H., Thank you for your honesty and feedback. We are very sorry to hear that your stay was less than satisfactory. Such criticism means a lot to us to improve our services and facilities in the future. We hope to be given the opportunity to return to provide a better experience on your next visit. Best regards, Ilham Setyono. Hotel Neo Gubeng Surabaya
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G***t
Business
9,4
/10
Reviewed 5 week(s) ago
Fun, friendly staff 👍 clean room and according to needs. Wifi is smooth, TV is also bright. The AC is cold at first, the next day it decreases but it's not a problem. Close to a mini market, just walk. All good anyway. One day it can be repeated. Thanks Neo. 🙏😃
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Accommodation's Reply
22 May 2025
Dear G*t, Thank you very much for your positive review and appreciation! We are very happy to know that you felt comfortable with the cleanliness of the room, the friendliness of the staff, and the facilities such as wifi, TV, and AC. We are also happy that the location of our hotel makes it easy to access the surrounding mini markets. We will take your feedback regarding the AC into account so that your next experience will be even more perfect. We look forward to your return visit to Neo Gubeng Hotel Surabaya, and thank you for choosing us as your place to stay. Warm regards, Ilham Setyono. Hotel Neo Gubeng Surabaya
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L***e
Leisure
10,0
/10
Reviewed 5 week(s) ago
Quiet even though the room is small but comfortable.
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1 people find it helpful
Accommodation's Reply
22 May 2025
Dear L*e, Thank you very much for your review and appreciation. We are very happy to hear that our room, despite its small size, still provides comfort and a peaceful atmosphere during your stay. We always try to create a comfortable and functional space so that guests feel at home, even with limited room size. Your input and satisfaction are a great motivation for us to continue to improve the quality of service and facilities. We hope to welcome you back on your next visit and provide an even better stay experience. Warm regards, Ilham Setyono. Hotel Neo Gubeng Surabaya
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D***a
Staycation
9,6
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly. Breakfast can be brought to the room. The superior room is spacious. The bed is big.
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Accommodation's Reply
22 May 2025
Dear D*a, Thank you very much for your positive review. We are very happy to hear that you were satisfied with the friendliness of our staff, as well as the comfort of our spacious superior room with a king-size bed. We are also glad that you enjoyed the flexibility of having breakfast brought to your room, for your convenience during your stay. Your feedback means a lot to us to continue improving the quality of our services and facilities. We look forward to your next visit! Warm regards, Ilham Setyono. Hotel Neo Gubeng Surabaya
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N***a
Transit
8,2
/10
Reviewed 9 week(s) ago
The hotel staff is friendly and very helpful to customers when there are problems.
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1 people find it helpful
Accommodation's Reply
29 Apr 2025
Dear N*a, Thank you very much for your review! We are very happy to hear that our staff was helpful and provided friendly service. Your satisfaction is our top priority, and we will continue to strive to provide the best experience for every guest. Hope to welcome you back again soon! Warm regards, Ilham Setyono. Hotel Neo Gubeng Surabaya
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R***y
Staycation
9,4
/10
Reviewed 10 week(s) ago
The staffs are so friendly and helpful. I stayed at the Family Room-type and it's pretty spacious for 4 people (adult). We can adjust the late check-out at the last minute. The breakfast menu is niche. If you wanna have an omelette, you need to ask the staff first. Overall, it was a nice stay in here ♡.
2 people find it helpful
Accommodation's Reply
29 Apr 2025
Dear R***y,
Thank you so much for your kind review! We’re thrilled to hear that you had a great experience with our friendly and helpful staff. It's wonderful that the Family Room met your expectations for space and comfort. We're also glad the late check-out worked out smoothly for you. Thank you for the feedback on the breakfast menu, we'll definitely keep that in mind and work on improving the communication around special requests like omelettes. We truly appreciate your feedback, and we hope to welcome you back for another nice stay in the future!
Warm Regards,
Ilham Setyono
Hotel Neo Gubeng Surabaya
A***a
8,2
/10
Reviewed 10 week(s) ago
The hotel staff is very friendly, the parking lot is quite narrow because it is only in front of the hotel but will be assisted by valet parking and security guards. The room is also clean, cool. Suitable for a staycation, especially next to Bajawa hehe overall I like it
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1 people find it helpful
Accommodation's Reply
29 Apr 2025
Dear A*a, Thank you very much for your review. We are glad to hear that you were satisfied with the friendly service from our staff, the cleanliness of the room, and the comfort during your stay. We also really appreciate the suggestion regarding the parking area, and we will continue to strive to provide the best service, including the valet service that we provide. So glad to hear that you enjoyed your staycation! Hopefully we can come back to stay here again in the future. Warm regards, Ilham Setyono. Hotel Neo Gubeng Surabaya.
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A***E
Staycation
9,4
/10
Reviewed 10 week(s) ago
Small room, but clean. Worth it for that price. Check in time is also not rigid. I came in at 1 pm and was still served.
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Accommodation's Reply
04 Apr 2025
Dear A*E, Thank you for taking the time to leave a review. We are glad to know that you were comfortable with the cleanliness of the room and the flexibility of our check-in time. Guest satisfaction is our top priority, and we will continue to strive to provide the best service. We look forward to welcoming you back on your next visit. Thank you for your trust. Best Regards, Ilham Setyono. Hotel Neo Gubeng Surabaya.
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T***h
8,7
/10
Reviewed 11 week(s) ago
The elevator buttons are a bit hard to read & the room sensor sometimes doesn't work, the AC remote & TV remote sometimes run out of batteries
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Accommodation's Reply
04 Apr 2025
Dear T*h, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the elevator buttons, room sensors, and AC and TV remotes. This feedback is very valuable for us to improve the quality of service and facilities. We will immediately follow up so that similar things do not happen in the future. We look forward to welcoming you back with a better experience. Thank you for choosing Hotel Neo Gubeng Surabaya. Best Regards, Ilham Setyono. Hotel Neo Gubeng Surabaya.
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L***t
Staycation
6,6
/10
Reviewed 15 week(s) ago
The location is quite strategic. Close to Gubeng station and many restaurants around the hotel. However, the room is not bright enough. The towels (sorry) are a bit shabby. The AC in the room is not cold enough. It has been fixed by the technician but it is still not cold.
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2 people find it helpful
Accommodation's Reply
09 Mar 2025
Dear L*t, Thank you for your review. We greatly appreciate your feedback. We are pleased to hear that the hotel's strategic location, close to Gubeng Station and various restaurants, provided comfort during your stay. However, we apologize for the inconvenience you experienced related to the room lighting, towel conditions, and suboptimal AC temperature even though repairs have been made by technicians. We will immediately conduct further checks to ensure the comfort of our guests in the future. Your review is very valuable for us to continue to improve the quality of service. If given another chance, we hope to welcome you back and provide a better experience on your next visit. Best Regards, Ilham Setyono. Asst Front Office Manager
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H
Heriyanto
Business
8,8
/10
Reviewed 19 week(s) ago
Excellent service and friendly
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Accommodation's Reply
13 Feb 2025
Dear Mr.Heriyanto,
Thank you for your kind words. We are delighted to hear that you were satisfied with our service and hospitality. Your feedback motivates us to continue providing the best experience for our guests. We look forward to welcoming you again in the future.
Regards,
Ilham Setyono
Asst Front Office Manager
MS
Murniaty S.
9,7
/10
Reviewed 21 week(s) ago
The hotel staff were very friendly and very helpful at check-in.
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1 people find it helpful
Accommodation's Reply
21 Jan 2025
Dear Mrs. Murniaty S. Thank you for your positive review! We are very proud to have a team that is always ready to help and provide the best service. Glad to hear that Mrs. Murniaty's check-in experience went smoothly. And we look forward to serving you again on your next visit! Best regards, Ilham Setyono. Asst Front Office Manager
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Suhartatik
Staycation
10,0
/10
Reviewed 21 week(s) ago
Nice location near the city, clean rooms and cold air conditioning, good service staff
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2 people find it helpful
Accommodation's Reply
21 Jan 2025
Dear Ms. Suhartatik, Thank you for your review! We are very happy to hear that you felt comfortable with our strategic location, clean room, and cool air conditioning. We also greatly appreciate Ms. Suhartatik’s compliments on the service provided by our staff. We hope that your stay will be a pleasant one, and we look forward to welcoming Ms. Suhartatik back in the future! Best regards, Ilham Setyono. Asst Front Office Manager.
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D***i
10,0
/10
Reviewed 23 week(s) ago
Cool, highly recommended, strategic location, right price
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Accommodation's Reply
15 Jan 2025
Dear D*i, Thank you very much for this short but meaningful review! We are very happy to know that you are satisfied with our strategic location and the price we offer. Your recommendation is the greatest reward for us, and we will continue to strive to provide the best experience for every guest. We look forward to welcoming you back in the future. Warm regards, Ilham Setyono. Asst Front Office Manager
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Number of reviews per page
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