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Luminor Hotel Jemursari By WH
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Luminor Hotel Jemursari By WH
Hotels
Preferred Partner
Online Check-In Available
8,6
/10
Very Good
7.544 reviews
What Guests Say About Their Stay
Staff Friendliness (183)
Variety (181)
Taste (161)
Bedroom (160)
Dian K.
8,5
/ 10
The room was good enough, it just a little bit noisy when you get the top floor. However, the breakfast serves very well, tasty with many variant menu that you can choose.
Laviana S.
9,4
/ 10
I like the Ambience! it's a nice place to your longstay, the bed are so fluffy, water runs nice, you're the control of your aircon, and last but not least the food and service are nice, definitely will come back again here, Thanks Luminor !
Agus T.
9,4
/ 10
Excellent food and beverage. Clean room, excellent amenities: comfortable bed, nice strong hot shower. Very helpful staff members. Efficient check in and check out process. All in all very enjoyable stay. Definitely will come back and tell my friends.
Ahmad F.
8,8
/ 10
Great breakfast menu and friendly staff.
Teh L.
9,0
/ 10
Great value for business travelers.
In the Area
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Jl. Jemur Sari No. 206 - 208 Surabaya , Tenggilis Mejoyo, Surabaya, Jawa Timur, Indonesia, 60292
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Luminor Hotel Jemursari By WH
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What's around Luminor Hotel Jemursari By WH
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Jl. Jemur Sari No. 206 - 208 Surabaya , Tenggilis Mejoyo, Surabaya, Jawa Timur, Indonesia, 60292
Discover More About Luminor Hotel Jemursari By WH
note: hotel was previously named Luminor Hotel Jemursari by WH
Location
Luminor Hotel Jemursari By WH is located in area / city Tenggilis Mejoyo.
About Luminor Hotel Jemursari By WH
From business event to corporate gathering, Luminor Hotel Jemursari By WH provides complete services and facilities that you and your colleagues need.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Luminor Hotel Jemursari By WH exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Luminor Hotel Jemursari By WH is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Luminor Hotel Jemursari By WH.
All facilities in Luminor Hotel Jemursari By WH
Lobby
Exterior
Bedroom
In-room Bathroom
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Wedding service
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Breakfast
- Buffet breakfast
- Buffet lunch
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Non-smoking room
- Smoking area
Business Facilities
- Business center
- Computer station
- Meeting facilities
- Photocopier
- Projector
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Shower
- TV
Things to Do
- Fitness center
- Massage
Accessibilty
- Accessible parking
- Wheelchair accessible
Transportation
- Valet parking
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Luminor Hotel Jemursari By WH
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Additional Policy
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Luminor Hotel Jemursari By WH | 174 |
Number of floors in Luminor Hotel Jemursari By WH | 15 |
Another facilities in Luminor Hotel Jemursari By WH | Coffee/tea in lobby, Coffee shop, 24-hour room service, Room service, Safety deposit box |
Frequently asked question in Luminor Hotel Jemursari By WH
What are available facilities at Luminor Hotel Jemursari By WH?
There are top facilites at Luminor Hotel Jemursari By WH such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Luminor Hotel Jemursari By WH?
The standard check-in time at Luminor Hotel Jemursari By WH is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Luminor Hotel Jemursari By WH provide breakfast?
Yes, Luminor Hotel Jemursari By WH provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Luminor Hotel Jemursari By WH
Traveloka (7.504)
Other sources (40)
8,6
Very Good
From 7.504 reviews
Provided by travelers on
Cleanliness
8,7
Room Comfort
8,6
Meal
8,8
Location
8,6
Service and Facilites
8,7
People often mention about Luminor Hotel Jemursari By WH
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ความเป็นมิตรของพนักงาน (124)
ความหลากหลาย (124)
ห้องนอน (112)
รสนิยม (108)
บรรยากาศ (102)
ห้องน้ำ (102)
ห้องอาหารในโรงแรม (92)
พื้นที่ในโรงแรม (88)
พื้นที่ในห้องพัก (86)
เวลาเช็คอิน/เช็คเอาท์ (80)
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Traveler Reviews Luminor Hotel Jemursari By WH
Number of reviews per page
20
40
Customer reviews
Rudy S.
Staycation
10,0
/10
Reviewed 5 day(s) ago
Yesterday's experience staying at Luminor, staying in an Executive room on June 27-28. Fast check-in, entering the room is already cool, immediately want to lie down 🥰. Unlimited drinking water, because when the one in the room runs out, you can immediately refill it in front of the room. Clean room, clean toilet, hot and cold water for bathing is smooth, strong spray even though it's on the 12th floor. Fast Wi-Fi, for video calls the picture is clear no lag. The view outside from the 12th floor is good. Last but not least, the restaurant, especially breakfast. Very very pampering the stomach. The food is varied and all delicious (no debate). Kid's friendly food, there is cotton candy, various chocolate cakes, marshmallows with chocolate fountain... duuhhh so tasty... Check-out is also fast, oh yeah if you bring a private car, just use valet when checking in. Cheapy ...
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1 people find it helpful
Sri K. L.
Leisure
8,8
/10
Reviewed 2 week(s) ago
first experience staying here, the room was upgraded and got a welcome snack in the room. the atmosphere is calm even though the AC is not cold enough in the corridor. is it because yesterday Surabaya was hot? the room and toilet are clean. complete amenities, the food in the restaurant tastes okay and is quite varied
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mrs. Sri to. L., Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are happy to provide the best experience for Mrs. Sri during your stay at our hotel. We have conveyed your feedback regarding our corridor AC which is not cold enough to the relevant department for immediate improvement. We hope to welcome Mrs. Sri back to our hotel in the near future. Best regards, Intan Alice. General Manager
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y***s
10,0
/10
Reviewed 2 week(s) ago
Clean and nice hotel. Will come back again to Luminor
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr./Mrs. Y*s, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are happy to provide the best stay experience for Mr./Mrs. Y*s during your stay at our hotel. We are pleased to await your return to our hotel in the near future. Best regards, Intan Alice. General Manager
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Ricky I.
Business
10,0
/10
Reviewed 2 week(s) ago
It was a pleasant stay in Luminor Hotel. The foods are good and the staff are friendly. The hotel is clean and the maintenance/engineering team is fast to respond.
1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr Ricky I.,
Warmest greetings from Luminor Hotel Surabaya - Jemursari,
Thank you for staying at Luminor Hotel Surabaya - Jemursari and taking your time to share your review about our hotel. It is always a pleasure to recieve positive feedback.
I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Best Regards,
Intan Alice
General Manager
BT
Bagus T. S.
Business
9,4
/10
Reviewed 3 week(s) ago
Friendly staff, clean bathroom & shower, delicious food & lots of choices. Small parking lot and a bit difficult if you bring a big car. The place to get drinks for the room is a bit far, have to go out again to get drinking water. Overall, everything was impressive, this is my second place to stay. Thank you
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr. Bagus T. S., Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are happy to provide the best experience for Mr. Bagus during your stay at our hotel. We have forwarded your feedback to the relevant department for immediate improvement. We hope to welcome Mr. Bagus back to our hotel in the near future. Best regards, Intan Alice. General Manager
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A***h
Business
5,0
/10
Reviewed 3 week(s) ago
After we checked in, I took a shower, after taking a shower, my skin felt itchy after 10 minutes.
I informed the receptionist. To change towels.
But after changing towels
The next day I used the hotel towel
The itch on my body got worse.
Were the towels really washed?
What is the hotel's responsibility?
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Accommodation's Reply
14 Jun 2025
Dear Mr./Mrs. A*h, On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to apologize for the inconvenience that occurred during your stay. We deeply regret that this could happen, and we have conveyed it to the relevant department to immediately check and fix it so that it does not happen again. We greatly hope that we will still be given the opportunity to welcome Mr./Mrs. A*h back to our hotel and show our changes for the better. Once again, we apologize and thank you for this input. Best regards, Intan Alice. General Manager
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A***h
5,0
/10
Reviewed 3 week(s) ago
"The itchy towel was washed in the river or where, if I may ask?
It made my skin bumpy....
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Accommodation's Reply
17 Jun 2025
Dear Mr./Mrs. A*h, On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to apologize for the inconvenience that occurred during your stay. We deeply regret that this could happen, and we have conveyed it to the relevant department to immediately check and fix it so that it does not happen again. We greatly hope that we will still be given the opportunity to welcome Mr./Mrs. A*h back to our hotel and show our changes for the better. Once again, we apologize and thank you for this input. Best regards, Intan Alice. General Manager
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M***n
9,7
/10
Reviewed 4 week(s) ago
I often staycation at hotels in Surabaya... I've stayed at almost all the standard priced ones... the rooms are a bit cramped but the food variety is amazing... awesome👍
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr./Mrs. M*n, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank Mr./Mrs. M*n for choosing our hotel as your accommodation while in Surabaya. This excellent review will certainly motivate us to always be committed to providing the best service and facilities for all our guests. We greatly hope to welcome Mr./Mrs. M*n back to our hotel in the near future. Best regards, Intan Alice. General Manager
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TT
Tinneke T.
Leisure
9,1
/10
Reviewed 5 week(s) ago
Nice hotel, cold AC, friendly hotel staff, not large parking area, decent food.
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Accommodation's Reply
25 Jun 2025
Dear Mrs. Tinneke T., Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to give us this excellent review. This will certainly motivate our team to always provide the best service and facilities for all our guests. We hope to welcome Mrs. Tinneke back to our hotel in the near future. Best regards, Intan Alice. General Manager
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MR
Muhammad R.
9,7
/10
Reviewed 5 week(s) ago
Staying at Luminor for the umpteenth time, thank God I got a free class upgrade.. there are always lots of breakfast choices.. the lobby staff are very friendly and helpful. Thank you, Mr. Mulyadi and Luminor.
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr. Muhammad R., Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for your trust in choosing Luminor Hotel Surabaya - Jemursari as your accommodation during your stay in Surabaya. This excellent review will certainly be a motivation for all our teams to commit to providing the best service and facilities for all our guests. We are pleased to await the return of Mr. Muhammad to our hotel in the near future. Best regards, Intan Alice. General Manager
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N***a
10,0
/10
Reviewed 5 week(s) ago
The staff is friendly, calls via WA are answered in a friendly & detailed manner.
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2 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr./Mrs. N*a, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to give us this excellent review. This will certainly motivate our team to always provide the best service for all our guests. We hope to welcome Mr./Mrs. N*a back to our hotel in the near future. Best regards, Intan Alice. General Manager
See original
RS
Rico S.
10,0
/10
Reviewed 6 week(s) ago
Clean room, best view, lot of choice for breakfast, really recommended!
1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr Rico S.,
Warmest greetings from Luminor Hotel Surabaya - Jemursari,
Thank you for staying at Luminor Hotel Surabaya - Jemursari and taking your time to share your review about our hotel. It is always a pleasure to recieve positive feedback.
I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Best Regards,
Intan Alice
General Manager
Steven a. p.
Business
10,0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly and the breakfast menu is very delicious and has many menus.
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr. Steven A. P., Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. This will certainly motivate our team to always provide the best service and facilities for all our guests. We are pleased to welcome Mr. Steven back to our hotel in the near future. Best regards, Intan Alice. General Manager
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Apriyadi
9,1
/10
Reviewed 6 week(s) ago
strategic location and the room is too small for my family upgrade to executive more spacious and more comfortable. my suggestion if family choose executive deluxe.
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr. Apriyadi, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are committed to always providing the best service and facilities for all our guests. We are pleased to await the arrival of Mr. Apriyadi and his beloved family at our hotel in the near future. Best regards, Intan Alice. General Manager
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n***y
Staycation
8,5
/10
Reviewed 6 week(s) ago
Hotel staff is friendly and helpful. Room is nice. Food is good but parking is limited.
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1 people find it helpful
d***i
9,7
/10
Reviewed 6 week(s) ago
The hotel is nice and the staff is friendly, helpful, with affordable price and strategic location. We can upgrade to deluxe executive room type, thank you Luminor Hotel.
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1 people find it helpful
S***a
Business
10,0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, the breakfast is very delicious, the hotel is comfortable, you get free at least in the refrigerator, the city view is good. Fast service
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Ricky I.
Business
10,0
/10
Reviewed 7 week(s) ago
The hotel is very good. Clean and cozy. The staff is very friendly and helpful. The food is good.
1 people find it helpful
Accommodation's Reply
20 May 2025
Dear Mr Ricky I.,
Warmest greetings from Luminor Hotel Surabaya - Jemursari,
Thank you for your recently staying at Luminor Hotel Surabaya - Jemursari. We are very pleased to discover that you have once again had an exceptional days with us and we are also incredibly grateful that you would so kindly outlined the great hotel and facilities, delicacies and sumptuous variety breakfast at Luminor Hotel Surabaya - Jemursari and also the most important is a truly warm hospitality service delivered by our associates.
Thank you very much for choosing Luminor Hotel Surabaya - Jemursari as your stay destination in Surabaya. On behalf of the entire team, we look forward to welcome you back to our hotel in what we hope, a not so distant future.
Sincerely yours,
Intan Alice
General Manager
D***y
Staycation
8,2
/10
Reviewed 7 week(s) ago
The room is clean and everything is quite comfortable, only the TV could be more updated to a smart TV, so that customers have many choices. The place is also quite strategic, finding food is also quite easy.
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2 people find it helpful
Accommodation's Reply
20 May 2025
Dear Mr./Mrs. D*y, Warm greetings from Luminor Hotel Surabaya – Jemursari. Thank you for your trust in choosing Luminor Hotel Surabaya - Jemursari for the second time as your accommodation while in Surabaya. We are very happy to receive this excellent review and provide an extraordinary stay experience for Mr./Mrs. D*y along with input regarding the Smart TV. And it will be a motivation for our team to provide even better service. We hope to welcome you back in the near future. Best regards, Intan Alice. General Manager
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R***i
Business
10,0
/10
Reviewed 7 week(s) ago
Varied breakfast menu, clean and comfortable rooms
See original
2 people find it helpful
Accommodation's Reply
20 May 2025
Dear Mr./Mrs. R*i, Warm greetings from Luminor Hotel Surabaya – Jemursari. Thank you for your trust in choosing Luminor Hotel Surabaya - Jemursari for the second time as your accommodation while in Surabaya. We are very happy to receive this excellent review and provide an extraordinary stay experience for Mr./Mrs. R*i. And it will be a motivation for our team to provide even better service. We greatly hope to welcome Mr./Mrs. R*i back in the near future. Best regards, Intan Alice. General Manager
See original
Number of reviews per page
20
40
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