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Luminor Hotel Jemursari By WH
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Luminor Hotel Jemursari By WH
Hotels
Preferred Partner
Online Check-In Available
8,6
/10
Very Good
7.525 reviews
What Guests Say About Their Stay
Variety (194)
Staff Friendliness (193)
Taste (173)
Bedroom (167)
Dian K.
8,5
/ 10
The room was good enough, it just a little bit noisy when you get the top floor. However, the breakfast serves very well, tasty with many variant menu that you can choose.
Laviana S.
9,4
/ 10
I like the Ambience! it's a nice place to your longstay, the bed are so fluffy, water runs nice, you're the control of your aircon, and last but not least the food and service are nice, definitely will come back again here, Thanks Luminor !
Agus T.
9,4
/ 10
Excellent food and beverage. Clean room, excellent amenities: comfortable bed, nice strong hot shower. Very helpful staff members. Efficient check in and check out process. All in all very enjoyable stay. Definitely will come back and tell my friends.
Ahmad F.
8,8
/ 10
Great breakfast menu and friendly staff.
Teh L.
9,0
/ 10
Great value for business travelers.
In the Area
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Jl. Jemur Sari No. 206 - 208 Surabaya , Tenggilis Mejoyo, Surabaya, Jawa Timur, Indonesia, 60292
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Luminor Hotel Jemursari By WH
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What's around Luminor Hotel Jemursari By WH
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Jl. Jemur Sari No. 206 - 208 Surabaya , Tenggilis Mejoyo, Surabaya, Jawa Timur, Indonesia, 60292
Discover More About Luminor Hotel Jemursari By WH
note: hotel was previously named Luminor Hotel Jemursari by WH
Location
Luminor Hotel Jemursari By WH is located in area / city Tenggilis Mejoyo.
About Luminor Hotel Jemursari By WH
From business event to corporate gathering, Luminor Hotel Jemursari By WH provides complete services and facilities that you and your colleagues need.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Luminor Hotel Jemursari By WH exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Luminor Hotel Jemursari By WH is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Luminor Hotel Jemursari By WH.
All facilities in Luminor Hotel Jemursari By WH
Fitness Center
Functional Hall
Lobby
Exterior
Bedroom
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Wedding service
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Breakfast
- Buffet breakfast
- Buffet lunch
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Non-smoking room
- Smoking area
Business Facilities
- Business center
- Computer station
- Meeting facilities
- Photocopier
- Projector
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Shower
- TV
Things to Do
- Fitness center
- Massage
Accessibilty
- Accessible parking
- Wheelchair accessible
Transportation
- Valet parking
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Luminor Hotel Jemursari By WH
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Additional Policy
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Luminor Hotel Jemursari By WH | 174 |
Number of floors in Luminor Hotel Jemursari By WH | 15 |
Another facilities in Luminor Hotel Jemursari By WH | Coffee/tea in lobby, Coffee shop, 24-hour room service, Room service, Safety deposit box |
Frequently asked question in Luminor Hotel Jemursari By WH
What are available facilities at Luminor Hotel Jemursari By WH?
There are top facilites at Luminor Hotel Jemursari By WH such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Luminor Hotel Jemursari By WH?
The standard check-in time at Luminor Hotel Jemursari By WH is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Luminor Hotel Jemursari By WH provide breakfast?
Yes, Luminor Hotel Jemursari By WH provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Luminor Hotel Jemursari By WH
Traveloka (7.524)
Other sources (40)
8,6
Very Good
From 7.524 reviews
Provided by travelers on
Cleanliness
8,7
Room Comfort
8,6
Meal
8,8
Location
8,6
Service and Facilites
8,7
People often mention about Luminor Hotel Jemursari By WH
All
Variety (132)
Staff Friendliness (131)
Bedroom (118)
Taste (115)
Ambiance (107)
Bathroom (105)
In-house Restaurant (97)
Hotel Area (93)
Room Space (90)
Accessibility (83)
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Traveler Reviews Luminor Hotel Jemursari By WH
Number of reviews per page
20
40
Customer reviews
D***a
9,7
/10
Reviewed 2 day(s) ago
Strategic location, lots of food places around the hotel, the room conditions are ok and clean, the food is also quite varied with quite good taste too.
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Accommodation's Reply
18 Jul 2025
Dear Mr./Mrs. D*a, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are very pleased to have provided the best possible stay experience for Mr./Mrs. D*a during your stay at our hotel. This will certainly also motivate our team to always provide the best service and facilities for all our guests. We hope to welcome Mr./Mrs. D*a back to our hotel in the near future. Best regards, Intan Alice. General Manager
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A***a
Transit
9,7
/10
Reviewed 3 day(s) ago
I've stayed here more than three times. The hotel staff is friendly, the rooms are comfortable and soundproof, the food is varied, the parking lot is tight, but valet parking is provided 👍🏻
And yesterday, during peak season, I had breakfast with several groups and foreign guests. At the restaurant, there was only one staff member handling the egg and noodle stations, even though demand for both noodles and eggs was high. Perhaps in the future, the restaurant manager or restaurant leader can assess the situation and determine which areas need assistance or staff shifts. I felt sorry for the waitress, who was confused, with so many requests, but no one to help. She made eggs, she made noodles. So, the guests had to wait a while, but overall, it was okay. Thank you, Luminor. Good luck.
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Accommodation's Reply
18 Jul 2025
Dear Mr./Ms. A*a, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We apologize for any inconvenience you experienced during your stay at our hotel, particularly regarding the lack of staff available to assist you during breakfast. We have conveyed this to the relevant department to immediately check and improve the situation to prevent a recurrence in the future. We hope to welcome you back to our hotel in the near future to showcase our improvements. Once again, we extend our apologies and thanks. Best regards, Intan Alice, General Manager
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W***a
Business
8,7
/10
Reviewed 3 day(s) ago
At first, I had a great stay because the staff were friendly and helpful, and the food selection was both varied and tasty. However, at the end of my one-night stay, I noticed two old blood stains on the bedsheet and duvet. Initially, I thought it might be mine, but after checking, I confirmed it wasn’t. This made me question their cleaning protocols; do they actually change the bedsheets after every guest? 😌 I wouldn’t mind if they didn’t change them daily during a longer stay, but it’s pretty unsettling to think I might have been using the same sheets as the previous guest.
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Accommodation's Reply
18 Jul 2025
Dear Mr/Mrs W***a,
Warmest greetings from Luminor Hotel Surabaya - Jemursari..
Thank you for taking the time to share your experience during your stay at Luminor Hotel Surabaya - Jemursari.
We apologize for any inconvenience you experienced during your stay. Guest comfort and safety are our top priorities, and we deeply regret that we were not able to meet your expectations.
We have forwarded this feedback to the relevant team for a thorough evaluation of the hotel's surroundings, including the room cleanliness, to ensure every guest feels more comfortable and at ease during their stay.
We appreciate your concern and look forward to welcoming you back to an even better experience in the future.
Warm regards,
Intan Alice
General Manager
W
William
Leisure
9,7
/10
Reviewed 4 day(s) ago
In my opinion, it's the best hotel because, of all the hotels I've stayed at,
Luminor Hotel holds the record for having the most food and breakfast options.
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Mr. William, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are very pleased to have provided the best possible stay for Mr. William during his stay at our hotel, especially regarding our menu and breakfast options. This will certainly also motivate our team to always provide the best service and facilities for all our guests. We sincerely hope to welcome Mr. William back to our hotel in the near future. Best regards, Intan Alice, General Manager
See original
G***t
Staycation
8,9
/10
Reviewed 4 day(s) ago
The shower is not work properly but the receptionist Mr Ari helpful for replacement the new one. Also check in is a little bit waiting as the trainee worked at that time. Overall ok , especially the breakfast.
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Accommodation's Reply
18 Jul 2025
Dear Mr/Mrs G***t,
Warmest greetings from Luminor Hotel Surabaya - Jemursari..
Thank you for taking the time to share your experience during your stay at Luminor Hotel Surabaya - Jemursari.
We apologize for any inconvenience you experienced during your stay. Guest comfort and safety are our top priorities, and we deeply regret that we were not able to meet your expectations.
We have forwarded this feedback to the relevant team for a thorough evaluation of the the check in process and hotel's surroundings, including the room readiness, to ensure every guest feels more comfortable and at ease during their stay.
We’re grateful for your kind note about our breakfast, and we truly hope you’ll consider giving us another opportunity in the future to provide a better, more balanced experience.
Warm regards,
Intan Alice
General Manager
i***s
9,7
/10
Reviewed 5 day(s) ago
The service is quite pleasant, please maintain it and improve it further.
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Accommodation's Reply
18 Jul 2025
Dear Mr./Mrs. I*s, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are very pleased to have provided the best possible stay experience for you, especially the service from our team. This will certainly motivate our team to always provide the best service and facilities for all our guests. We hope to welcome you back to our hotel in the near future. Best regards, Intan Alice, General Manager
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S***n
9,4
/10
Reviewed 6 day(s) ago
The hotel is clean and comfortable. The breakfast is very varied, almost everything is delicious. Parking is difficult, but valet is available. Unfortunately, there is no swimming pool.
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Accommodation's Reply
18 Jul 2025
Dear Mr./Ms. S*n, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are very pleased to have provided the best possible stay experience for Mr./Ms. S*n during your stay at our hotel. This will certainly motivate our team to always provide the best service and facilities for all our guests. We hope to welcome Mr./Ms. S*n back to our hotel in the near future. Best regards, Intan Alice, General Manager
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R***o
Staycation
9,7
/10
Reviewed 6 day(s) ago
The staff is friendly and very helpful, the food is varied and tastes good, the room is clean, the bathroom is also clean, easy to access...
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Mr./Mrs. R*o, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are very pleased to have provided the best possible stay experience for Mr./Mrs. R*o during your stay at our hotel. This will certainly motivate our team to always provide the best service and facilities for all our guests. We hope to welcome Mr./Mrs. R*o back to our hotel in the near future. Best regards, Intan Alice, General Manager
See original
A***s
Business
8,5
/10
Reviewed 2 week(s) ago
Comfortable, clean, close to airport and terminal, strategic location
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1 people find it helpful
Accommodation's Reply
12 Jul 2025
Dear Mr./Mrs. A*s, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for your trust in choosing our hotel as your accommodation during your stay in Surabaya. We are very pleased to be able to provide the best possible stay experience for you. This will certainly motivate our team to always provide the best service and facilities for all our guests. We hope to welcome you back to our hotel in the near future. Once again, we thank you. Best regards, Intan Alice, General Manager
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N***a
Staycation
9,3
/10
Reviewed 2 week(s) ago
This is my second time staying here.
I like the breakfast variety.
It's delicious and there are lots of choices.
I'll definitely be back next time.
The only downside is that the room isn't soundproof. The phone next door vibrated and I could feel it on the wall. It was very disturbing since we were resting at night.
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+5
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Accommodation's Reply
12 Jul 2025
Dear Mr./Mrs. N*a, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for your trust in choosing our hotel as your accommodation during your stay in Surabaya. We are very pleased to be able to provide the best possible stay experience for you. This will certainly also motivate our team to always provide the best service and facilities for all our guests. We sincerely hope to welcome you back to our hotel in the near future. Once again, we thank you. Best regards, Intan Alice, General Manager
See original
H***a
Staycation
8,5
/10
Reviewed 2 week(s) ago
The staff is friendly, the food menu is varied and delicious, the hot water works well.
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Accommodation's Reply
12 Jul 2025
Dear Mr./Mrs. H*a, Warmest greetings from Luminor Hotel Surabaya – Jemursari, Thank you for staying at Luminor Hotel Surabaya – Jemursari, and we really appreciate Mr./Mrs. H*a taking the time to share your review of our hotel. We are very happy to receive your feedback and are committed to always providing better service for your next visit. We sincerely hope to welcome you back to Luminor Hotel Surabaya – Jemursari in the near future. Best regards, Intan Alice. General Manager
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Rudy S.
Staycation
10,0
/10
Reviewed 3 week(s) ago
Yesterday's experience staying at Luminor, staying in an Executive room on June 27-28. Fast check-in, entering the room is already cool, immediately want to lie down 🥰. Unlimited drinking water, because when the one in the room runs out, you can immediately refill it in front of the room. Clean room, clean toilet, hot and cold water for bathing is smooth, strong spray even though it's on the 12th floor. Fast Wi-Fi, for video calls the picture is clear no lag. The view outside from the 12th floor is good. Last but not least, the restaurant, especially breakfast. Very very pampering the stomach. The food is varied and all delicious (no debate). Kid's friendly food, there is cotton candy, various chocolate cakes, marshmallows with chocolate fountain... duuhhh so tasty... Check-out is also fast, oh yeah if you bring a private car, just use valet when checking in. Cheapy ...
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1 people find it helpful
Accommodation's Reply
12 Jul 2025
Dear Mr. Rudy S., Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for your trust in choosing our hotel as your accommodation during your stay in Surabaya. We are very pleased to have provided the best possible stay for you. This will certainly motivate our team to always provide the best service and facilities for all our guests. We look forward to welcoming you back to our hotel in the near future. Once again, we thank you. Best regards, Intan Alice, General Manager
See original
Sri K. L.
Leisure
8,8
/10
Reviewed 4 week(s) ago
first experience staying here, the room was upgraded and got a welcome snack in the room. the atmosphere is calm even though the AC is not cold enough in the corridor. is it because yesterday Surabaya was hot? the room and toilet are clean. complete amenities, the food in the restaurant tastes okay and is quite varied
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mrs. Sri to. L., Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are happy to provide the best experience for Mrs. Sri during your stay at our hotel. We have conveyed your feedback regarding our corridor AC which is not cold enough to the relevant department for immediate improvement. We hope to welcome Mrs. Sri back to our hotel in the near future. Best regards, Intan Alice. General Manager
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y***s
10,0
/10
Reviewed 4 week(s) ago
Clean and nice hotel. Will come back again to Luminor
See original
1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr./Mrs. Y*s, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are happy to provide the best stay experience for Mr./Mrs. Y*s during your stay at our hotel. We are pleased to await your return to our hotel in the near future. Best regards, Intan Alice. General Manager
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Ricky I.
Business
10,0
/10
Reviewed 4 week(s) ago
It was a pleasant stay in Luminor Hotel. The foods are good and the staff are friendly. The hotel is clean and the maintenance/engineering team is fast to respond.
1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr Ricky I.,
Warmest greetings from Luminor Hotel Surabaya - Jemursari,
Thank you for staying at Luminor Hotel Surabaya - Jemursari and taking your time to share your review about our hotel. It is always a pleasure to recieve positive feedback.
I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Best Regards,
Intan Alice
General Manager
BT
Bagus T. S.
Business
9,4
/10
Reviewed 5 week(s) ago
Friendly staff, clean bathroom & shower, delicious food & lots of choices. Small parking lot and a bit difficult if you bring a big car. The place to get drinks for the room is a bit far, have to go out again to get drinking water. Overall, everything was impressive, this is my second place to stay. Thank you
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr. Bagus T. S., Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are happy to provide the best experience for Mr. Bagus during your stay at our hotel. We have forwarded your feedback to the relevant department for immediate improvement. We hope to welcome Mr. Bagus back to our hotel in the near future. Best regards, Intan Alice. General Manager
See original
A***h
Business
5,0
/10
Reviewed 5 week(s) ago
After we checked in, I took a shower, after taking a shower, my skin felt itchy after 10 minutes.
I informed the receptionist. To change towels.
But after changing towels
The next day I used the hotel towel
The itch on my body got worse.
Were the towels really washed?
What is the hotel's responsibility?
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Accommodation's Reply
14 Jun 2025
Dear Mr./Mrs. A*h, On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to apologize for the inconvenience that occurred during your stay. We deeply regret that this could happen, and we have conveyed it to the relevant department to immediately check and fix it so that it does not happen again. We greatly hope that we will still be given the opportunity to welcome Mr./Mrs. A*h back to our hotel and show our changes for the better. Once again, we apologize and thank you for this input. Best regards, Intan Alice. General Manager
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A***h
5,0
/10
Reviewed 5 week(s) ago
"The itchy towel was washed in the river or where, if I may ask?
It made my skin bumpy....
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Accommodation's Reply
17 Jun 2025
Dear Mr./Mrs. A*h, On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to apologize for the inconvenience that occurred during your stay. We deeply regret that this could happen, and we have conveyed it to the relevant department to immediately check and fix it so that it does not happen again. We greatly hope that we will still be given the opportunity to welcome Mr./Mrs. A*h back to our hotel and show our changes for the better. Once again, we apologize and thank you for this input. Best regards, Intan Alice. General Manager
See original
M***n
9,7
/10
Reviewed 7 week(s) ago
I often staycation at hotels in Surabaya... I've stayed at almost all the standard priced ones... the rooms are a bit cramped but the food variety is amazing... awesome👍
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Mr./Mrs. M*n, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank Mr./Mrs. M*n for choosing our hotel as your accommodation while in Surabaya. This excellent review will certainly motivate us to always be committed to providing the best service and facilities for all our guests. We greatly hope to welcome Mr./Mrs. M*n back to our hotel in the near future. Best regards, Intan Alice. General Manager
See original
TT
Tinneke T.
Leisure
9,1
/10
Reviewed 7 week(s) ago
Nice hotel, cold AC, friendly hotel staff, not large parking area, decent food.
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Accommodation's Reply
25 Jun 2025
Dear Mrs. Tinneke T., Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to give us this excellent review. This will certainly motivate our team to always provide the best service and facilities for all our guests. We hope to welcome Mrs. Tinneke back to our hotel in the near future. Best regards, Intan Alice. General Manager
See original
Number of reviews per page
20
40
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