MORAZEN Surabaya

Hotels
Preferred Partner Plus
8,9
/10
Very Good
2.711 reviews

What Guests Say About Their Stay

Staff Friendliness (143)
Distance To City Center (131)
Bedroom (131)
Room Space (125)
Denny Irawan
9,7
/ 10
Grand Dafam Signature Surabaya is located at kayoon street, near Submarine monument, delta plaza, hokky supermarket, and the best branch of warung bu kris. In my opinion, it has a 5-star interior class because the design really looks luxurious. Upon entering the hotel, we first dropped our luggage at the drop-off and then proceeded to the parking lot. The parking lot actually can accommodate a lot of cars, it's just that that day was full because there was an event. The check-in process was no problem and fast, given 2 room keys. The lobby interior is very charming with a touch of dark, grey and gold colour combinations. The building materials used are also quite expensive. We used the elevator to get to our room. The corridor is too dark so the interior is not highlighted. I hope they can add some downlight lighting. Entering the room, it turns out that the key has been given in the key tag so the room is already cold and very comfortable. The rooms are quite spacious, the interior is dominant in wood and grey colours and the facilities are quite complete. The honeymoon set request was granted, and given an elephant art towel and a strawberry cake slice (thank you Grand Dafam). The room is quite clean, unfortunately, there is one spot on our bedside table where dry watermarks have not been cleaned. Mattress size is 2x2 meters with a bed runner, 2 pillows, 2 bolsters and 2 decorative pillows. The mattress was in excellent condition and very comfortable to use so we could rest well. The floor uses granite tiles but the mattress area is equipped with carpet so that when you get out of bed your feet stay warm. Rooms are equipped with armchairs, comfortable chairs and work desks Minibar, TV with HDMI port, SDB, alarm clock, slipper, laundry bag, and a luggage rack. Complimentary 2 bottles of drinking water, tea sachets and coffee are also provided. The bathroom is not too spacious but has a travertine colour with good ambience lighting. The shower is only a hand shower without a rain shower. There is a see-through glass in the room but it is equipped with a roller blind for cover. The amenities of Budi Jaya's production and the packaging are very elegant in black and gold. Other facilities include a semi-indoor semi-outdoor swimming pool of sufficient size, a very minimalist kids club, a podium with synthetic grass, a gym with complete equipment with a life fitness brand but locked, and a restaurant that is quite spacious with a luxury interior. What's even more surprising is that the emergency stairs are painted with a peacock motif. Breakfast is served as a buffet with service hours from 06.00 to 10. It's not difficult to get a seat because the restaurant has a lot of seating. In my opinion, the food variants are complete even for 5 stars and the taste is very suitable for my tongue, especially the Asian food. The types of food include Fresh juice and healthy drink, chilled juice and infused water, coffee and tea, slice fruit, salad bar, buffet line (fried rice with sausage, fried vermicelli, stir-fried long beans, green chilli chicken, fish with sambal match, various chilli sauces, various crackers, Indomie, sausage and egg corner, porridge, western food (potatoes, tomatoes, beans), yellow rice, gluten chicken soup, bakery pastry, French toast, ice cream, cookies, cereal, Madura porridge, pudding.
Felicia C. A.
10,0
/ 10
Rooms are clean, staffs are very nice and helpful. Foods are very tasty
piong v.
9,7
/ 10
Staff was nice and polite. Very clean hotel and good ambience. The room was spacious, bed was comfort and clean. Sink was leaking. Love the breakfast. They are all delicious. Value for money.
In the Area
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Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Located near Downtown Area
Luxurious Jacuzzi
+2 more
Staying at MORAZEN Surabaya is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around MORAZEN Surabaya

Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Lobby MORAZEN Surabaya
Lobby 2 MORAZEN Surabaya

Discover More About MORAZEN Surabaya

Location


Staying at MORAZEN Surabaya is a good choice when you are visiting Genteng.

About MORAZEN Surabaya

Whether you are planning an event or other special occasions, MORAZEN Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at MORAZEN Surabaya.

MORAZEN Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at MORAZEN Surabaya will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, MORAZEN Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at MORAZEN Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at MORAZEN Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from MORAZEN Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

MORAZEN Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at MORAZEN Surabaya.

All facilities in MORAZEN Surabaya

Bar, Cafe and Lounge MORAZEN Surabaya
Bar, Cafe and Lounge
Fitness Center MORAZEN Surabaya
Fitness Center
Functional Hall MORAZEN Surabaya
Functional Hall
Lobby MORAZEN Surabaya
Lobby
Accommodation Services MORAZEN Surabaya
Accommodation Services

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Children play area
  • Fitness center
  • Hot tub
  • Sauna
  • Spa

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Poolside bar

General

  • AC
  • Connecting rooms
  • Family room
  • Non-smoking room

Transportation

  • Area shuttle
  • Valet parking

Business Facilities

  • Business center
  • Meeting facilities

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • ATM/Banking

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in MORAZEN Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Check-in Time : Standard check-in time is start from 02:00 PM onwards. What to Prepare: - A valid government-issued ID or passport (for all registered guests). - Your booking confirmation (printed or digital). - Security deposit (if applicable), payable by cash or credit card upon arrival. Check-in Procedure : - Upon arrival, please proceed to the Reception / Front Desk. - Present your ID and booking confirmation for verification. - Our team will assist with the registration form and provide your room key / access card. Contact Before Arrival : For any special requests, arrival arrangements, or assistance, please contact us at: Phone / WhatsApp: [+62 811-3200-0112] Email: [rsv@morazen-surabaya.com] We recommend informing us of your estimated arrival time at least 24 hours prior to your check-in date.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at MORAZEN Surabaya
172
Number of floors in MORAZEN Surabaya
21
Another facilities in MORAZEN Surabaya
Coffee/tea in lobby, Coffee shop, 24-hour room service, Room service, Safety deposit box

Frequently asked question in MORAZEN Surabaya

What are available facilities at MORAZEN Surabaya?
There are top facilites at MORAZEN Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at MORAZEN Surabaya?
The standard check-in time at MORAZEN Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does MORAZEN Surabaya provide breakfast?
Yes, MORAZEN Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of MORAZEN Surabaya?
MORAZEN Surabaya is a 4.0-star hotel.
How many floors does MORAZEN Surabaya have?
MORAZEN Surabaya has 21 floors.
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More Reviews from Other Guests in MORAZEN Surabaya

Traveloka (2.692)
Other sources (19)
8,9
Very Good
From 2.692 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,1

Meal

8,8

Location

9,1

Service and Facilites

9,0

People often mention about MORAZEN Surabaya
All
Staff Friendliness (87)
Distance to City Center (77)
Bedroom (74)
Ambiance (71)
Room Space (71)
Taste (70)
Hotel Area (67)
Variety (67)
Bathroom (66)
Family Friendly (64)
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Traveler Reviews MORAZEN Surabaya

Number of reviews per page
20
40
Customer reviews
Fahreza R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The service is really satisfactory and the breakfast is so good so far.
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Reza A.
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Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
The staff is very friendly and really helpful.
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P***a
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Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Great. Modern hotel, with great city views.
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R***y
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Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Nice hotel with great location in the central of Surabaya. Their staff really friendly, comfort room with good breakfast with lot of food variant.
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A***i
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Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Beyond expectations🥰, the staff were very friendly and helpful. The rooms were spacious... reminiscent of a luxury hotel in Lombok.
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Verified Traveler
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Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The room is nice but maybe it's a shame that when I stayed yesterday, they forgot to provide bathroom towels, the swimming pool is quite big and not hot, the food is varied and tastes good
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2 people find it helpful
Andreas A. S.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Happy, cool service, delicious food, lots of traditional Surabaya/East Javanese food, this is cool too...🫰🏼
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Dian P. A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Hopefully next time I can get a discount when I staycation again 😍
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C***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
First time staying here...superb service from security to housekeeping. It's a 4-star hotel but it feels like a 5-star hotel. The rooms are spacious, comfortable, and clean...with excellent room amenities. The breakfast menu is varied (from Western to local dishes), and it's delicious too... If I were to go to Surabaya again, my first choice would be Morazen.
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V***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The rooms are excellent, the staff is friendly, and the food is top-notch, and delicious. The amenities are numerous. Everything is excellent, and the price is reasonable, too. It's clean and excellent. Some things are simply too good to describe. Overall, the best hotel in the city center.
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L***a
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Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel staff were very friendly and very helpful during the check-in process.
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Clara e.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The breakfast is always delicious, yesterday I stayed for 3 days and lost my access card, the hotel policy was to immediately replace it with a new one without any fines. I really enjoyed staying at the Morazen Hotel.
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2 people find it helpful
D***i
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Leisure
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10,0
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, the location is strategically close to the station, the price is relatively affordable.
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F***i
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Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Friendly staff, nice, clean, food is quite good, location is close to malls and night street food.
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1 people find it helpful
Anugrah M.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The best service, friendly staff, lots of delicious breakfast choices, fast wifi and very good ambiance, also close to the city center, unfortunately the swimming pool is still under repair so it can't be used yet.
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1 people find it helpful
Anugrah M.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
First time to Surabaya and very memorable because I stayed at Morazen😍 varied breakfast, very good staff service, strategic location and I really like the ambience.
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W***o
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Leisure
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10,0
/10
Reviewed 8 week(s) ago
Pleasant hotel to stay in and excellent service by all staff.
2 people find it helpful
HKM# 1.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,8
/10
Reviewed 8 week(s) ago
pretty good but for 1300 the room is not very luxurious
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J***s
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Good place to stay if you're going to Surabaya. Nice parking lot also 👍
1 people find it helpful
Rudi D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Convenient and strategically located in the city center. Close to everything.
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Number of reviews per page
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Bedroom 4 MORAZEN Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.