MORAZEN Surabaya

Hotels
Preferred Partner
8,8
/10
Very Good
2.613 reviews

What Guests Say About Their Stay

Staff Friendliness (99)
Distance To City Center (93)
Bedroom (90)
Ambiance (88)
Denny Irawan
9,7
/ 10
Grand Dafam Signature Surabaya is located at kayoon street, near Submarine monument, delta plaza, hokky supermarket, and the best branch of warung bu kris. In my opinion, it has a 5-star interior class because the design really looks luxurious. Upon entering the hotel, we first dropped our luggage at the drop-off and then proceeded to the parking lot. The parking lot actually can accommodate a lot of cars, it's just that that day was full because there was an event. The check-in process was no problem and fast, given 2 room keys. The lobby interior is very charming with a touch of dark, grey and gold colour combinations. The building materials used are also quite expensive. We used the elevator to get to our room. The corridor is too dark so the interior is not highlighted. I hope they can add some downlight lighting. Entering the room, it turns out that the key has been given in the key tag so the room is already cold and very comfortable. The rooms are quite spacious, the interior is dominant in wood and grey colours and the facilities are quite complete. The honeymoon set request was granted, and given an elephant art towel and a strawberry cake slice (thank you Grand Dafam). The room is quite clean, unfortunately, there is one spot on our bedside table where dry watermarks have not been cleaned. Mattress size is 2x2 meters with a bed runner, 2 pillows, 2 bolsters and 2 decorative pillows. The mattress was in excellent condition and very comfortable to use so we could rest well. The floor uses granite tiles but the mattress area is equipped with carpet so that when you get out of bed your feet stay warm. Rooms are equipped with armchairs, comfortable chairs and work desks Minibar, TV with HDMI port, SDB, alarm clock, slipper, laundry bag, and a luggage rack. Complimentary 2 bottles of drinking water, tea sachets and coffee are also provided. The bathroom is not too spacious but has a travertine colour with good ambience lighting. The shower is only a hand shower without a rain shower. There is a see-through glass in the room but it is equipped with a roller blind for cover. The amenities of Budi Jaya's production and the packaging are very elegant in black and gold. Other facilities include a semi-indoor semi-outdoor swimming pool of sufficient size, a very minimalist kids club, a podium with synthetic grass, a gym with complete equipment with a life fitness brand but locked, and a restaurant that is quite spacious with a luxury interior. What's even more surprising is that the emergency stairs are painted with a peacock motif. Breakfast is served as a buffet with service hours from 06.00 to 10. It's not difficult to get a seat because the restaurant has a lot of seating. In my opinion, the food variants are complete even for 5 stars and the taste is very suitable for my tongue, especially the Asian food. The types of food include Fresh juice and healthy drink, chilled juice and infused water, coffee and tea, slice fruit, salad bar, buffet line (fried rice with sausage, fried vermicelli, stir-fried long beans, green chilli chicken, fish with sambal match, various chilli sauces, various crackers, Indomie, sausage and egg corner, porridge, western food (potatoes, tomatoes, beans), yellow rice, gluten chicken soup, bakery pastry, French toast, ice cream, cookies, cereal, Madura porridge, pudding.
Felicia C. A.
10,0
/ 10
Rooms are clean, staffs are very nice and helpful. Foods are very tasty
piong v.
9,7
/ 10
Staff was nice and polite. Very clean hotel and good ambience. The room was spacious, bed was comfort and clean. Sink was leaking. Love the breakfast. They are all delicious. Value for money.
In the Area
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Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Morazen Surabaya Staying at MORAZEN Surabaya is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
Lobby MORAZEN Surabaya
Lobby 2 MORAZEN Surabaya

Discover More About MORAZEN Surabaya

note: hotel was previously named Morazen Surabaya

Location


Staying at MORAZEN Surabaya is a good choice when you are visiting Genteng.

About MORAZEN Surabaya

Whether you are planning an event or other special occasions, MORAZEN Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at MORAZEN Surabaya.

MORAZEN Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at MORAZEN Surabaya will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, MORAZEN Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at MORAZEN Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at MORAZEN Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from MORAZEN Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

MORAZEN Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at MORAZEN Surabaya.

All facilities in MORAZEN Surabaya

Bar, Cafe and Lounge MORAZEN Surabaya
Bar, Cafe and Lounge
Fitness Center MORAZEN Surabaya
Fitness Center
Functional Hall MORAZEN Surabaya
Functional Hall
Lobby MORAZEN Surabaya
Lobby
Accommodation Services MORAZEN Surabaya
Accommodation Services

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Children play area
  • Fitness center
  • Hot tub
  • Sauna
  • Spa

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Poolside bar

General

  • AC
  • Connecting rooms
  • Family room
  • Non-smoking room

Transportation

  • Area shuttle
  • Valet parking

Business Facilities

  • Business center
  • Meeting facilities

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • ATM/Banking

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in MORAZEN Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at MORAZEN Surabaya
172
Number of floors in MORAZEN Surabaya
21
Another facilities in MORAZEN Surabaya
Coffee/tea in lobby, Coffee shop, 24-hour room service, Room service, Safety deposit box

Frequently asked question in MORAZEN Surabaya

What are available facilities at MORAZEN Surabaya?
There are top facilites at MORAZEN Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at MORAZEN Surabaya?
The standard check-in time at MORAZEN Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does MORAZEN Surabaya provide breakfast?
Yes, MORAZEN Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in MORAZEN Surabaya

Traveloka (2.612)
Other sources (19)
8,8
Very Good
From 2.612 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,0

Meal

8,7

Location

9,0

Service and Facilites

8,9

People often mention about MORAZEN Surabaya
All
Staff Friendliness (70)
Distance to City Center (62)
Ambiance (59)
Bedroom (59)
Room Space (56)
Bathroom (53)
Hotel Area (53)
Accessibility (52)
Taste (52)
Family Friendly (51)
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Traveler Reviews MORAZEN Surabaya

Number of reviews per page
20
40
Customer reviews
D***s
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
The hotel staff are very friendly, the staff in the children's play area who serve the children drawing in the swimming pool area are very friendly.
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Accommodation's Reply
16 Jul 2025
Dear D*s, thank you for your review of Morazen Surabaya. Your review means a lot to us. We are very happy to provide maximum service to you and all our guests. Our kids' activities can add to your comfort during your stay at Morazen Surabaya. We look forward to welcoming you back to Morazen Surabaya. Warm regards. Trio Akbar, Resident Manager
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A***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 day(s) ago
Breakfast variety and flavors need to be improved. Overall good.
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Accommodation's Reply
16 Jul 2025
Dear A*i, Thank you for your review and for taking the time to share your experience with us. We are pleased to hear that you were overall satisfied. We greatly appreciate your feedback regarding the variety and taste of breakfast. We will share this feedback with our team for future evaluation and improvement. We look forward to welcoming you back for an even better experience on your next visit to Morazen Surabaya. Best regards, Trio Akbar, Resident Manager
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V***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
The hotel staff is very friendly, and the atmosphere is very warm. If I have time, I want to go back there.
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F***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
Great hotel! Very satisfied with our stay. Luxurious, fragrant lobby area, delicious breakfast, and a nice swimming pool.
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Accommodation's Reply
17 Jul 2025
Dear F*a, thank you for your review of Morazen Surabaya. Your review means a lot to us. We are very happy to hear that you were satisfied with your stay at Morazen Surabaya. It is a pleasure to know that you enjoyed our lobby area, delicious breakfast, and swimming pool facilities. We look forward to welcoming you back to Morazen Surabaya with an extraordinary experience. Warm regards. Trio Akbar, Resident Manager
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E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
very comfortable, all the food is delicious, the staff are friendly, just a little input for check in, it took quite a long time, we were only able to enter the room at 4.40. Hopefully in the future it can be anticipated so that guests don't have to wait too long.. for the rest, everything is OK
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Accommodation's Reply
17 Jul 2025
Dear E*y, Thank you for your review and feedback on Morazen Surabaya. We are delighted to hear that you felt comfortable, enjoyed our food, and received friendly service from the Morazen Surabaya team. We apologize for any inconvenience during the check-in process. Your feedback is of utmost importance to us, and we will continue to strive to ensure a smoother and faster check-in process in the future. We look forward to welcoming you back to Morazen Surabaya with even better service. Warm Regards. Trio Akbar, Resident Manager
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Yulius S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Friendly, good service, clean hotel, delicious and varied breakfast
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Agustinah
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The food is definitely delicious, there are so many variants that it's confusing, the location is strategic, clean, neat and fragrantđŸ„°
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2 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Agustinah, Thank you very much for your positive review of Morazen Surabaya. We are very happy to know that you enjoyed our diverse and delicious food, and felt comfortable with the cleanliness and strategic location of Morazen Surabaya. We will continue to strive to maintain the best quality and service for you and all our guests. We look forward to welcoming you back to Morazen Surabaya with an extraordinary experience. Warm regards. Trio Akbar, Resident Manager
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NOOR A. B. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
All staff including Security are all very polite, accommodating, and helpful. Shopping/Sightseeing are just a few minutes walk or a Grab bike/car away. The hotel is clean, quiet, and all amenities are very well maintained. Thank you for a great stay!
1 people find it helpful
T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Has been here for the second time. It is always a great place to spend the weekend. Overall, nice staycation place.
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T***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Nice staycation and always book Morazen
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Nesia N. Y. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Staying here with the kids was fun because during breakfast there was a sushi making activity, the swimming pool is indoor, very suitable for mothers who are really afraid of the sun.. unfortunately I didn't have time to try the sauna.. the pastries are very complete, there is garlic bread.. the important thing is in front of the hotel there is a Circle K minimarket, Tomoro Coffee has a duk2 if you are hungry at night, don't be confused about Gojek hahaahaaa thank you Morazen
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S***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Good location, friendly and helpful staff, very nice compliment (include 2 pillows with bolster).
2 people find it helpful
Novita F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
It feels like I want to go back again.
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Nana H.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
It's really comfortable to stay here, complete with a swimming pool and gym too.
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Guntur B.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Great, the room is very comfortable, the service is very good.
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1 people find it helpful
Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
The food is varied and delicious
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T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Nice place to stay. Recomended
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Chris N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,0
/10
Reviewed 9 week(s) ago
Jacuzzi is comfortable but the opening hours of the jacuzzi are only 1 pm? How can we enjoy the facilities at that time, we have already checked out, please fix the time
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1 people find it helpful
e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,6
/10
Reviewed 9 week(s) ago
friendly and nice..I love da smell of lemongrass in the lobby..and I love the customer service but lift is a bit long
1 people find it helpful
M***D
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
The hotel is nice and clean, besides that the dining area and the menus provided are very varied.
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Number of reviews per page
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40

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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