Novotel Palembang - Hotel & Residence

The service is very good, from the receptionist (check in/check out service), in room service, restaurant, pool is also satisfying. The facilities in the hotel are well maintained so that guests feel comfortable.

Receptionist service by the name of Elsa, the receptionist is kind and friendly.

The check-in process is very long; it takes about 15 minutes for 1 person. There are only 2 receptionists on duty, and there are 8 guests queuing when they want to check in at 15.30 WIB (photo attached). There are even guests who wait up to 1 hour and the room is not yet available. The management of this hotel needs to anticipate, especially during peak season, when many people are interested in staying here. The duty manager should care and respond quickly. The quality of the rooms is good; the service in the restaurant needs to be improved; there are many intern staff who are still learning and need a good supervision for better service.

Very friendly hotel staff helped with the check-in and check-out process

Novotel the best hotel in Palembang

very good.. next staycation here again..

For a 4 star hotel, the food served has very little variety, the taste is just so-so and the worst part is that a lot of the food is finished including the coffee. How is that possible?

We had a wonderful 4-day, 3-night stay in a spacious and clean family room witth multiple beds. The hotel was very convenient for our needs, and every team member—from reception and housekeeping to the restaurant, laundry, and room service—delivered excellent service throughout our visit. Special recognition goes to Taufik and Mayang from the breakfast team, Enggar from housekeeping, and Candra from guest services for their warm hospitality. The security staff was also very attentive and helpful. This stay left a great impression on us, and we would gladly come back again! Suggestions for Improvement: It would be great to have a coffee machine in the breakfast area as an alternative for stronger, more flavorful coffee. Offering fresh fruit juice instead of syrup-based drinks would be a welcome upgrade. Additionally, serving pempek that is soft and not overly cooked, along with a broader variety of traditional Palembang dishes and cookies, would greatly enhance the dining experience. Standouts: We especially loved the local pineapple and Burgo—both were delicious!

For the cost per pax, it is quite expensive for breakfast, but the type of food is worth trying.

very comfortable...good anyway🫰.. especially bring children the pool is safe ...

The situation is comfortable and the service staff is very friendly and pleasant.

The hotel staff was very friendly and helpful upon check in.

All hotel staff from entering the hotel area, receptionists, even to the hotel cleaners, are all welcoming and all restaurant crew are very humble and welcoming with smiles to guests.

happy thank you very much 🩷 the kids are very happy and feel at home 🥰

The hotel staff in the restaurant are too strict, The receptionist is friendly, the cleaning staff is also good,

Great location, close to the mall, complete facilities and lots of food variety

The receptionist had breakfast, the room was upgraded and they got food, but the breakfast attendant said they didn't get food.

This is indeed the best hotel. The facilities are complete with whirlpool, sauna, pool, gym that we can use while staying there. And for the food, it is super duper delicious and varied.

In my opinion, checking in at 3 and checking out at 12 is a loss for customers because it doesn't even last 12 hours, and there are also amenities like towels and mats that don't have to be requested first.

Friendly hotel staff, comfortable, delicious food