Oakwood Hotel & Residence Surabaya

Hotels
8,9
/10
Very Good
1.683 reviews

What Guests Say About Their Stay

Room Space (60)
Bedroom (54)
Staff Friendliness (52)
Ambiance (48)
Riza N.
9,1
/ 10
First time staying here and I'm 100% satisfied with the hotel services and facilities. I've been late to check in and they gave me a free upgrade to apartment type room which is much better than the room I've booked. The location is good, the room is clean, and it's very recommended to revisit for a business trip or just a holiday. Love it!!!
J***y
10,0
/ 10
The hotel facilities, the staff, and the location are all superb. I had a wonderful time there.
S***l
10,0
/ 10
Very impressive, spacious and clean rooms, strategic location, good and friendly service.
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L***a
9,7
/ 10
My first time staying at Oakwood Surabaya, the reception was so nice, my room was upgraded, I will definitely stay there again and will recommend it to all my friends and family, the food and service are all the BEST! Well done, Oakwood!
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Ni Made P. S.
10,0
/ 10
When I go to Surabaya, I always stay at Oakwood, strategic location, comfortable and spacious rooms, very pleasant.
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In the Area
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Jalan Raya Kertajaya Indah No.79, Manyar Sabrangan, Mulyorejo, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60116

Main Facilities

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This accommodation offers:
Indoor pool
Poolside bar
Airport transfer
Fitness center
Restaurant
Luggage storage
Elevator
Family room
Oakwood Hotel & Residence Surabaya is located in area / city Mulyorejo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Oakwood Hotel & Residence Surabaya

Jalan Raya Kertajaya Indah No.79, Manyar Sabrangan, Mulyorejo, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60116
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Lobby Oakwood Hotel & Residence Surabaya
Bedroom 2 Oakwood Hotel & Residence Surabaya

Discover More About Oakwood Hotel & Residence Surabaya

About Oakwood Hotel & Residence Surabaya

Welcome to Oakwood Hotel & Residence Surabaya, a premier destination for both business and leisure travelers seeking comfort and convenience in the heart of East Java's bustling capital. This modern hotel combines the warmth of Indonesian hospitality with contemporary design, making it an ideal choice for those looking to experience the vibrant culture of Surabaya while enjoying top-notch amenities.

Located strategically in the city, Oakwood Hotel & Residence Surabaya offers easy access to major business districts, shopping centers, and cultural attractions. The hotel features a variety of accommodation options, including spacious studios and one-bedroom apartments, all designed with your comfort in mind. Each unit is equipped with modern conveniences such as a fully functional kitchen, high-speed internet, and a cozy living area, ensuring that you feel right at home during your stay.

One of the standout features of Oakwood Hotel & Residence Surabaya is its commitment to providing exceptional service. The friendly staff is always on hand to assist with any requests, whether you need help planning your itinerary or require recommendations for local dining options. The hotel also offers a range of facilities, including a fitness center, swimming pool, and meeting rooms, catering to both leisure and business travelers alike.

In addition to its excellent accommodations and services, Oakwood Hotel & Residence Surabaya is situated in a vibrant neighborhood that boasts a rich cultural heritage. Guests can explore nearby attractions, indulge in local cuisine, and immerse themselves in the unique atmosphere of Surabaya. Whether you're visiting for a short getaway or an extended stay, Oakwood Hotel & Residence Surabaya promises a memorable experience that combines comfort, convenience, and a taste of local culture.

Why You Should Stay at Oakwood Hotel & Residence Surabaya

Choosing Oakwood Hotel & Residence Surabaya means opting for a blend of luxury and practicality. The hotel’s strategic location allows you to explore the city effortlessly, while its well-appointed rooms provide a sanctuary to unwind after a busy day. With a focus on guest satisfaction, the hotel ensures that every aspect of your stay is tailored to meet your needs, making it a top choice for travelers.

Best Time to Stay at Oakwood Hotel & Residence Surabaya

The best time to visit Surabaya is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for sightseeing and outdoor activities. However, if you prefer a quieter experience, consider visiting during the shoulder months of March or November, when the crowds are thinner, and you can enjoy a more relaxed atmosphere.

Transportation and Accessibility

Access to the Airport

Oakwood Hotel & Residence Surabaya is conveniently located approximately 30 minutes from Juanda International Airport, making it easy for guests to reach the hotel upon arrival. The hotel offers airport transfer services, ensuring a hassle-free journey to and from the airport. Whether you're arriving for business or leisure, you can count on a smooth transition to your accommodation.

Public Transportation

Getting around Surabaya is a breeze thanks to the city's efficient public transportation system. The hotel is situated near several bus stops and taxi services, allowing guests to explore the city with ease. For those who prefer a more local experience, consider using the 'angkot' (minibus) system, which is an affordable and popular way to navigate the city. Additionally, ride-hailing apps are widely available, providing a convenient option for transportation.

Unique Facilities at Oakwood Hotel & Residence Surabaya

1. Rooftop Swimming Pool

Take a dip in the stunning rooftop swimming pool, where you can enjoy panoramic views of the city skyline. It's the perfect spot to relax and unwind after a long day of exploring.

2. Fully Equipped Fitness Center

Stay active during your stay with access to the hotel's state-of-the-art fitness center. Equipped with modern exercise machines and free weights, it's ideal for maintaining your workout routine.

3. Business Center

For business travelers, the hotel features a fully equipped business center with meeting rooms and high-speed internet access, ensuring you can stay productive while away from the office.

Nearby Attractions at Oakwood Hotel & Residence Surabaya

1. Tugu Pahlawan (Heroes Monument)

Located just 5 km from Oakwood Hotel & Residence Surabaya, Tugu Pahlawan is a significant landmark commemorating the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great place for a leisurely stroll.

2. Surabaya Zoo

Approximately 6 km away, Surabaya Zoo is one of the oldest zoos in Southeast Asia. Home to a diverse range of animals, it's a fantastic destination for families and animal lovers alike.

3. House of Sampoerna

Just 4 km from the hotel, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia's clove cigarette industry. Visitors can take guided tours and learn about the traditional manufacturing process.

4. Surabaya Grand Mosque

Located about 3 km from the hotel, the Surabaya Grand Mosque is an architectural marvel and one of the largest mosques in Indonesia. Its stunning design and serene atmosphere make it a must-visit for those interested in local culture.

5. Ciputra Waterpark

For a fun-filled day, head to Ciputra Waterpark, situated around 10 km from Oakwood Hotel & Residence Surabaya. This water park features a variety of thrilling slides and attractions, perfect for families and thrill-seekers.

6. Taman Bungkul Park

Just 2 km away, Taman Bungkul Park is a popular green space in Surabaya, ideal for picnics, jogging, or simply relaxing. The park often hosts events and performances, adding to its vibrant atmosphere.

7. Surabaya Plaza Shopping Mall

Located approximately 3 km from the hotel, Surabaya Plaza is a premier shopping destination featuring a wide range of local and international brands, dining options, and entertainment facilities.

8. Monumen Kapal Selam (Submarine Monument)

About 5 km from Oakwood Hotel & Residence Surabaya, the Submarine Monument is a unique attraction that offers visitors a chance to explore a retired submarine. It's an interesting glimpse into Indonesia's naval history.

9. Kenjeran Beach

For those looking to relax by the sea, Kenjeran Beach is approximately 10 km from the hotel. This beautiful beach offers stunning views, local seafood stalls, and a chance to unwind by the water.

10. Jembatan Merah (Red Bridge)

Located around 6 km away, Jembatan Merah is an iconic bridge in Surabaya that holds historical significance. It's a great spot for photography and offers a glimpse into the city's rich history.

Tips and Tricks for Staying at Oakwood Hotel & Residence Surabaya

Tips During Your Stay

To make the most of your stay at Oakwood Hotel & Residence Surabaya, consider taking advantage of the hotel's concierge services. They can help you plan your itinerary, book tours, and recommend local dining options. Additionally, don't forget to explore the nearby attractions, as many are within walking distance or a short drive away.

Tips for Enjoying Hotel Facilities

Make sure to take full advantage of the hotel's facilities. Start your day with a workout at the fitness center, followed by a refreshing swim in the rooftop pool. If you're traveling for business, utilize the meeting rooms and business center to stay productive. And don’t forget to indulge in the delicious breakfast buffet offered at the hotel’s restaurant!

Why Book Oakwood Hotel & Residence Surabaya on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly hotels to luxurious villas and resorts. Oakwood Hotel & Residence Surabaya offers a unique blend of comfort and convenience, making it a perfect choice for any traveler.

Easy and Flexible Payment Options

Traveloka provides easy and flexible payment options, including the ability to pay at the hotel. This feature allows you to save even more with the PayLater option, giving you the freedom to manage your travel budget effectively.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which allows you to earn amazing benefits and special perks. As you increase your Traveloka Priority level, you unlock exclusive offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Oakwood Hotel & Residence Surabaya. These real guest reviews provide valuable insights and help you make informed decisions when booking your stay.

With all these advantages, there’s no reason not to choose Oakwood Hotel & Residence Surabaya for your next trip. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Oakwood Hotel & Residence Surabaya

Common Space Oakwood Hotel & Residence Surabaya
Common Space
Lobby Oakwood Hotel & Residence Surabaya
Lobby
Bedroom Oakwood Hotel & Residence Surabaya
Bedroom
In-room Bathroom Oakwood Hotel & Residence Surabaya
In-room Bathroom

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • WiFi in public area

Transportation

  • Airport transfer
  • Area shuttle
  • Car rental
  • Valet parking

Things to Do

  • Fitness center
  • Indoor pool

Hotel Services

  • 24-hour Receptionist
  • Luggage storage

Nearby Facilities

  • ATM/Banking
  • Supermarket

Food and Drinks

  • Poolside bar

Connectivity

  • Free WiFi

General

  • Family room

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Oakwood Hotel & Residence Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Extra Breakfast

Accommodation charges IDR 151,250/guest for extra breakfast.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Oakwood Hotel & Residence Surabaya
144
Number of floors in Oakwood Hotel & Residence Surabaya
18
Another facilities in Oakwood Hotel & Residence Surabaya
Parking, Coffee shop, Elevator, 24-hour room service, Restaurant

Frequently asked question in Oakwood Hotel & Residence Surabaya

What is normal check-in & check-out time at Oakwood Hotel & Residence Surabaya?
The standard check-in time at Oakwood Hotel & Residence Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Oakwood Hotel & Residence Surabaya?
Oakwood Hotel & Residence Surabaya is a 5.0-star hotel.
How many floors does Oakwood Hotel & Residence Surabaya have?
Oakwood Hotel & Residence Surabaya has 18 floors.
How many rooms are available at Oakwood Hotel & Residence Surabaya?
Oakwood Hotel & Residence Surabaya has 144 rooms in total.
Does Oakwood Hotel & Residence Surabaya provide parking?
Yes, Oakwood Hotel & Residence Surabaya provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Oakwood Hotel & Residence Surabaya

8,8
Very Good
From 1.655 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,1

Meal

8,6

Location

9,0

Service and Facilites

8,9

People often mention about Oakwood Hotel & Residence Surabaya
All
Staff Friendliness (41)
Room Space (38)
Bedroom (37)
Ambiance (34)
Bathroom (31)
Hotel Area (31)
Surroundings (30)
Accessibility (29)
Family Friendly (25)
Distance to City Center (24)
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Traveler Reviews Oakwood Hotel & Residence Surabaya

Number of reviews per page
20
40
Customer reviews
T***a
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 day(s) ago
Staff very friendly, my coffee machine broken but the staff very helpful.
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
8,2
/10
Reviewed 2 week(s) ago
The hotel AC was hot, but it was fixed, but it was still hot. Great location, with friendly staff as well.
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Accommodation's Reply
27 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to share your feedback with us. We are very pleased to know that you enjoyed our strategic location and appreciated the friendliness of our staff. However, please accept our sincerest apologies for the significant failure in our air conditioning system. We deeply regret the discomfort this caused and are especially sorry that our attempt to rectify the issue was not successful. This is certainly not the standard of comfort we strive to provide, and we understand your frustration. Please be assured that we have escalated this matter to our engineering team for an immediate and thorough investigation to ensure this problem is fully resolved. We are grateful for your patience and your valuable feedback, which is crucial for our improvement. We sincerely hope for an opportunity to restore your confidence and welcome you back for a truly comfortable and seamless stay. Warm regards, Joko Mulyono Executive Assistant Manager
A***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
Friendly hotel staff, clean and large rooms, easy access and close to shopping centers and places to eat.
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you very much for taking the time to write us a positive review. We are so pleased that you enjoyed your stay with us. From our friendly staff, to the comfort and cleanliness of our rooms, to our convenient location, we are proud that these benefits met your expectations. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya. Sincerely, Joko Mulyono Executive Assistant Manager
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S***y
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Front office at check-in
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to hear that you were impressed from the first meeting with our front desk team. A warm and friendly welcome upon check-in is our top priority. We will share your compliments with our team to inspire them to continue providing the best service. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya again. Best regards, Joko Mulyono, Administrative Assistant Manager
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S***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Very impressive, spacious and clean rooms, strategic location, good and friendly service.
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your stay with us. We pride ourselves on meeting your expectations of comfort, location and friendly service from our team. Your compliments are a great honor for all of our team. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya in the future. Best regards, Joko Mulyono, Administrative Assistant Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
So happy the room was upgraded, thanks
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you again for taking the time to share your review. We are so pleased that you were satisfied with our room upgrade. We are always happy to surprise you and make your stay more memorable. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya again. Best regards, Joko Mulyono, Executive Assistant Manager
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S***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Excellent service, plus the view from the room is nice 👍
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Accommodation's Reply
05 Oct 2025
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our service and that you enjoyed the beautiful view from your room. Reviews like this motivate us to continue providing the best service to every guest. Sincerely, Joko Mulyono, Executive Assistant Manager
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D***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel atmosphere is comfortable, clean, and homey😍 satisfactory service and the location is close to the Unair campus.
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Accommodation's Reply
04 Oct 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya. We are delighted to hear that you enjoyed the hotel's comfortable, clean, and homey atmosphere. Your appreciation for our team's service means a lot, and we are also pleased that the hotel's proximity to campus made your activities convenient. We look forward to welcoming you back on your next visit. Best regards, Joko Mulyono, Executive Assistant Manager
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I***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
Always stay here when I go to SBY.. The location, rooms, and facilities in the room always make me come back.
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Accommodation's Reply
04 Oct 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya as your preferred accommodation in Surabaya. We are delighted to hear that our location, rooms, and facilities have made your stay enjoyable and that you will want to return again. Your appreciation will motivate our team to continue providing the best service. We look forward to your next visit. Best regards, Joko Mulyono, Executive Assistant Manager
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L***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
My first time staying at Oakwood Surabaya, the reception was so nice, my room was upgraded, I will definitely stay there again and will recommend it to all my friends and family, the food and service are all the BEST! Well done, Oakwood!
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Accommodation's Reply
04 Oct 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya for your first stay. We are delighted to know that you enjoyed your upgraded room and the excellent reception service. Your appreciation for our food and overall service means a lot to our team. We look forward to welcoming you, your friends, and family back on your next visit. Your recommendation is a great motivation for us to continue providing the best experience. Best regards, Joko Mulyono, Executive Assistant Manager
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Ni Made P. S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
When I go to Surabaya, I always stay at Oakwood, strategic location, comfortable and spacious rooms, very pleasant.
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Accommodation's Reply
26 Sep 2025
Dear Mrs. Ni Made P.S., Thank you for choosing Oakwood Hotel & Residence Surabaya as your place to stay every time you visit Surabaya. We are very pleased to know that our location, room comfort, and ambiance have provided a pleasant experience for you. This review is a great motivation for our entire team to continue to maintain consistent service quality and comfort. We look forward to welcoming you back on your next visit. Sincerely, Joko Mulyono, Executive Assistant Manager
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L***s
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Brought friends and guests to stay here a couple of times already and they liked it.
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Accommodation's Reply
12 Sep 2025
Dear Valued Guest, Thank you very much for your continued trust and for choosing Oakwood Hotel & Residence Surabaya not only for yourself but also for your friends and guests. It is truly rewarding to know that they enjoyed their stay and left with a positive impression of our hospitality. Your kind gesture of recommending and bringing others to experience our hotel means a great deal to us, as word of mouth is one of the highest compliments we could receive. We remain committed to ensuring that every visit, whether for you or your guests, is consistently comfortable and memorable. We look forward to welcoming you and your companions again in the near future, and we hope to continue being your preferred place to stay in Surabaya. Warm regards, Joko Mulyono Executive Assistant Manager
I***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
great nice cool 🤍
2 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Our Valued Guest, We are truly grateful for your kind feedback and for choosing Oakwood Hotel & Residence Surabaya. It is always our greatest joy to know that our guests leave with pleasant impressions, as this reflects the dedication of our team to creating memorable experiences. Your encouraging words will surely inspire us to keep improving and delivering warm hospitality from the heart. We sincerely look forward to the pleasure of welcoming you back on your next visit, and we hope each stay will continue to bring you comfort and delight. Warm regards, Joko Mulyono Executive Assistant Manager
a***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 10 week(s) ago
sorry 5 stars but no drinking water dispenser in the room or outside so you have to buy and carry your own drinking water to the room. No jacuzzi and sauna
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Accommodation's Reply
26 Aug 2025
Dear Our Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you had a memorable stay and greatly appreciate your valuable feedback regarding the availability of the water dispenser, as well as the jacuzzi and sauna facilities. Please allow us to clarify that the water dispenser is available upon request through our team, eliminating the need for guests to purchase and bring their own. Your feedback regarding additional amenities will be taken into consideration as we strive to improve our service in the future. Your feedback is valuable to us, and we look forward to welcoming you back to Oakwood Hotel & Residence Surabaya for an even more comfortable experience. Sincerely, Joko Mulyono, Executive Assistant Manager
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Teh N.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 13 week(s) ago
Thank you for upgrading our room🙏😇
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Accommodation's Reply
13 Aug 2025
Dear Mr./Ms. Teh N, Thank you for choosing Oakwood Hotel & Residence Surabaya. We are very pleased to provide you with a room upgrade as part of our efforts to provide you with the best possible comfort. We hope this stay was a memorable experience, and we look forward to welcoming you back again soon. Best regards, Joko Mulyono, Executive Assistant Manager
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s***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
Always a regular customer every time I go to Surabaya, happy, fun, and friendly service. I will definitely be back again 👍🏻👍🏻👍🏻 the best 🙏🏻🙏🏻🙏🏻
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. S*y, Warm greetings from Oakwood Hotel & Residence Surabaya. We would like to express our deepest gratitude for your positive review. It is an honor for us to be your first choice every time you visit Surabaya. We are very pleased to know that you are satisfied with our friendly service and pleasant hotel atmosphere. Reviews like this motivate our entire team to continue providing the best service. We look forward to your next visit with open arms. See you again at Oakwood Hotel & Residence Surabaya, your second home in Surabaya. Sincerely, Joko Mulyono, Executive Assistant Manager
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
I booked several rooms, and upon check-in, I upgraded one to a suite. Thank you. 🙏 The in-room washer and dryer were very useful, and the pool facilities were also excellent. Thank you, Oakwood. Highly recommend.
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2 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear H*a, Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed our 1Bedroom and found the in-room washer & dryer helpful. We are also pleased that you were satisfied with our swimming pool facilities. The entire team at Oakwood Surabaya is honored to have been a part of your journey, and your recommendation means a lot to us. We look forward to welcoming you back soon for another memorable stay. Best regards, Joko Mulyono, Executive Assistant Manager
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 15 week(s) ago
The room met my expectations. I chose Oakwood because it has a washer and dryer in every room. The machines worked well, and I was very satisfied. The service from the hotel, including housekeeping and room service, was also excellent.
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Accommodation's Reply
20 Jul 2025
Dear H*a, Thank you very much for your positive review. We are very pleased to know that our rooms met your expectations, and that the washer and dryer facilities in each unit were functioning properly and provided a comfortable stay. Your appreciation for our team's service, including housekeeping and room service, is very meaningful and will be shared with the entire team as motivation to continue providing the best service. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya in the near future. Best regards, Joko Mulyono, Executive Assistant Manager
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Yulianti r.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
Complete facilities, you can have coffee, complete cooking utensils (no wonder you don't have to eat breakfast), there is a washing machine and iron (automatically smells good and tidy when you want to go out). If you know, you don't need to bring a lot of clothes 😄😄😄. Friendly staff. Enjoy the spa too. There is a salon next to it. The swimming pool is okay. You can watch sports at the stadium. Access to ITS is smooth.
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+4
1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Ms. Yulianti, Warm greetings from Oakwood Hotel & Residence Surabaya! Thank you for taking the time to share your experience with us. We are delighted to know that you were satisfied with the facilities, from the fully equipped kitchen, coffee maker, washing machine and iron, to the spa, swimming pool, and easy access to ITS. Your pleasant comments really motivate us. We also greatly appreciate your appreciation for the friendliness of our staff. Positive feedback like this is a great motivation for our team to continue providing the best service. We hope to welcome you back soon for an equally pleasant stay. Warm regards, Joko Mulyono, Executive Assistant Manager
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Adiftya W.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 17 week(s) ago
The most comfortable hotel in Surabaya, clean spacious rooms, various foods. Top service, thank you to Mas Aza who upgraded my room to a better type, my family and I are more comfortable.
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Accommodation's Reply
06 Jul 2025
Dear Mrs. Adiftya, Thank you for your positive review. We are very happy to hear that your stay with your family at our hotel was enjoyable, starting from the comfort of the room, the variety of food, to the service we provide. We will convey a special thank you to our staff Aza, we are sure she will be very happy to know that her service left a good impression. We always strive to provide the best service so that every guest feels comfortable and satisfied during their stay. We look forward to your next visit to Surabaya. Warm greetings from our entire team. Sincerely, Joko Mulyono. Executive Assistant Manager
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Bedroom 4 Oakwood Hotel & Residence Surabaya

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8,8
Very Good
From 1.655 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,1

Meal

8,6

Location

9,0

Service and Facilites

8,9

People often mention about Oakwood Hotel & Residence Surabaya
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Staff Friendliness (41)
Room Space (38)
Bedroom (37)
Ambiance (34)
Bathroom (31)
Hotel Area (31)
Surroundings (30)
Accessibility (29)
Family Friendly (25)
Distance to City Center (24)
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Traveler Reviews Oakwood Hotel & Residence Surabaya

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40
Customer reviews
T***a
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 day(s) ago
Staff very friendly, my coffee machine broken but the staff very helpful.
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
8,2
/10
Reviewed 2 week(s) ago
The hotel AC was hot, but it was fixed, but it was still hot. Great location, with friendly staff as well.
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Accommodation's Reply
27 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to share your feedback with us. We are very pleased to know that you enjoyed our strategic location and appreciated the friendliness of our staff. However, please accept our sincerest apologies for the significant failure in our air conditioning system. We deeply regret the discomfort this caused and are especially sorry that our attempt to rectify the issue was not successful. This is certainly not the standard of comfort we strive to provide, and we understand your frustration. Please be assured that we have escalated this matter to our engineering team for an immediate and thorough investigation to ensure this problem is fully resolved. We are grateful for your patience and your valuable feedback, which is crucial for our improvement. We sincerely hope for an opportunity to restore your confidence and welcome you back for a truly comfortable and seamless stay. Warm regards, Joko Mulyono Executive Assistant Manager
A***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
Friendly hotel staff, clean and large rooms, easy access and close to shopping centers and places to eat.
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you very much for taking the time to write us a positive review. We are so pleased that you enjoyed your stay with us. From our friendly staff, to the comfort and cleanliness of our rooms, to our convenient location, we are proud that these benefits met your expectations. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya. Sincerely, Joko Mulyono Executive Assistant Manager
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S***y
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Front office at check-in
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to hear that you were impressed from the first meeting with our front desk team. A warm and friendly welcome upon check-in is our top priority. We will share your compliments with our team to inspire them to continue providing the best service. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya again. Best regards, Joko Mulyono, Administrative Assistant Manager
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S***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Very impressive, spacious and clean rooms, strategic location, good and friendly service.
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your stay with us. We pride ourselves on meeting your expectations of comfort, location and friendly service from our team. Your compliments are a great honor for all of our team. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya in the future. Best regards, Joko Mulyono, Administrative Assistant Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
So happy the room was upgraded, thanks
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you again for taking the time to share your review. We are so pleased that you were satisfied with our room upgrade. We are always happy to surprise you and make your stay more memorable. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya again. Best regards, Joko Mulyono, Executive Assistant Manager
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S***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Excellent service, plus the view from the room is nice 👍
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Accommodation's Reply
05 Oct 2025
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our service and that you enjoyed the beautiful view from your room. Reviews like this motivate us to continue providing the best service to every guest. Sincerely, Joko Mulyono, Executive Assistant Manager
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D***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel atmosphere is comfortable, clean, and homey😍 satisfactory service and the location is close to the Unair campus.
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Accommodation's Reply
04 Oct 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya. We are delighted to hear that you enjoyed the hotel's comfortable, clean, and homey atmosphere. Your appreciation for our team's service means a lot, and we are also pleased that the hotel's proximity to campus made your activities convenient. We look forward to welcoming you back on your next visit. Best regards, Joko Mulyono, Executive Assistant Manager
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I***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
Always stay here when I go to SBY.. The location, rooms, and facilities in the room always make me come back.
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Accommodation's Reply
04 Oct 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya as your preferred accommodation in Surabaya. We are delighted to hear that our location, rooms, and facilities have made your stay enjoyable and that you will want to return again. Your appreciation will motivate our team to continue providing the best service. We look forward to your next visit. Best regards, Joko Mulyono, Executive Assistant Manager
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L***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
My first time staying at Oakwood Surabaya, the reception was so nice, my room was upgraded, I will definitely stay there again and will recommend it to all my friends and family, the food and service are all the BEST! Well done, Oakwood!
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Accommodation's Reply
04 Oct 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya for your first stay. We are delighted to know that you enjoyed your upgraded room and the excellent reception service. Your appreciation for our food and overall service means a lot to our team. We look forward to welcoming you, your friends, and family back on your next visit. Your recommendation is a great motivation for us to continue providing the best experience. Best regards, Joko Mulyono, Executive Assistant Manager
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Ni Made P. S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
When I go to Surabaya, I always stay at Oakwood, strategic location, comfortable and spacious rooms, very pleasant.
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Accommodation's Reply
26 Sep 2025
Dear Mrs. Ni Made P.S., Thank you for choosing Oakwood Hotel & Residence Surabaya as your place to stay every time you visit Surabaya. We are very pleased to know that our location, room comfort, and ambiance have provided a pleasant experience for you. This review is a great motivation for our entire team to continue to maintain consistent service quality and comfort. We look forward to welcoming you back on your next visit. Sincerely, Joko Mulyono, Executive Assistant Manager
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L***s
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Brought friends and guests to stay here a couple of times already and they liked it.
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Accommodation's Reply
12 Sep 2025
Dear Valued Guest, Thank you very much for your continued trust and for choosing Oakwood Hotel & Residence Surabaya not only for yourself but also for your friends and guests. It is truly rewarding to know that they enjoyed their stay and left with a positive impression of our hospitality. Your kind gesture of recommending and bringing others to experience our hotel means a great deal to us, as word of mouth is one of the highest compliments we could receive. We remain committed to ensuring that every visit, whether for you or your guests, is consistently comfortable and memorable. We look forward to welcoming you and your companions again in the near future, and we hope to continue being your preferred place to stay in Surabaya. Warm regards, Joko Mulyono Executive Assistant Manager
I***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
great nice cool 🤍
2 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Our Valued Guest, We are truly grateful for your kind feedback and for choosing Oakwood Hotel & Residence Surabaya. It is always our greatest joy to know that our guests leave with pleasant impressions, as this reflects the dedication of our team to creating memorable experiences. Your encouraging words will surely inspire us to keep improving and delivering warm hospitality from the heart. We sincerely look forward to the pleasure of welcoming you back on your next visit, and we hope each stay will continue to bring you comfort and delight. Warm regards, Joko Mulyono Executive Assistant Manager
a***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 10 week(s) ago
sorry 5 stars but no drinking water dispenser in the room or outside so you have to buy and carry your own drinking water to the room. No jacuzzi and sauna
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Accommodation's Reply
26 Aug 2025
Dear Our Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you had a memorable stay and greatly appreciate your valuable feedback regarding the availability of the water dispenser, as well as the jacuzzi and sauna facilities. Please allow us to clarify that the water dispenser is available upon request through our team, eliminating the need for guests to purchase and bring their own. Your feedback regarding additional amenities will be taken into consideration as we strive to improve our service in the future. Your feedback is valuable to us, and we look forward to welcoming you back to Oakwood Hotel & Residence Surabaya for an even more comfortable experience. Sincerely, Joko Mulyono, Executive Assistant Manager
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Teh N.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 13 week(s) ago
Thank you for upgrading our room🙏😇
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Accommodation's Reply
13 Aug 2025
Dear Mr./Ms. Teh N, Thank you for choosing Oakwood Hotel & Residence Surabaya. We are very pleased to provide you with a room upgrade as part of our efforts to provide you with the best possible comfort. We hope this stay was a memorable experience, and we look forward to welcoming you back again soon. Best regards, Joko Mulyono, Executive Assistant Manager
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s***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
Always a regular customer every time I go to Surabaya, happy, fun, and friendly service. I will definitely be back again 👍🏻👍🏻👍🏻 the best 🙏🏻🙏🏻🙏🏻
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. S*y, Warm greetings from Oakwood Hotel & Residence Surabaya. We would like to express our deepest gratitude for your positive review. It is an honor for us to be your first choice every time you visit Surabaya. We are very pleased to know that you are satisfied with our friendly service and pleasant hotel atmosphere. Reviews like this motivate our entire team to continue providing the best service. We look forward to your next visit with open arms. See you again at Oakwood Hotel & Residence Surabaya, your second home in Surabaya. Sincerely, Joko Mulyono, Executive Assistant Manager
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
I booked several rooms, and upon check-in, I upgraded one to a suite. Thank you. 🙏 The in-room washer and dryer were very useful, and the pool facilities were also excellent. Thank you, Oakwood. Highly recommend.
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2 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear H*a, Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed our 1Bedroom and found the in-room washer & dryer helpful. We are also pleased that you were satisfied with our swimming pool facilities. The entire team at Oakwood Surabaya is honored to have been a part of your journey, and your recommendation means a lot to us. We look forward to welcoming you back soon for another memorable stay. Best regards, Joko Mulyono, Executive Assistant Manager
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 15 week(s) ago
The room met my expectations. I chose Oakwood because it has a washer and dryer in every room. The machines worked well, and I was very satisfied. The service from the hotel, including housekeeping and room service, was also excellent.
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Accommodation's Reply
20 Jul 2025
Dear H*a, Thank you very much for your positive review. We are very pleased to know that our rooms met your expectations, and that the washer and dryer facilities in each unit were functioning properly and provided a comfortable stay. Your appreciation for our team's service, including housekeeping and room service, is very meaningful and will be shared with the entire team as motivation to continue providing the best service. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya in the near future. Best regards, Joko Mulyono, Executive Assistant Manager
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Yulianti r.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
Complete facilities, you can have coffee, complete cooking utensils (no wonder you don't have to eat breakfast), there is a washing machine and iron (automatically smells good and tidy when you want to go out). If you know, you don't need to bring a lot of clothes 😄😄😄. Friendly staff. Enjoy the spa too. There is a salon next to it. The swimming pool is okay. You can watch sports at the stadium. Access to ITS is smooth.
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+4
1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Ms. Yulianti, Warm greetings from Oakwood Hotel & Residence Surabaya! Thank you for taking the time to share your experience with us. We are delighted to know that you were satisfied with the facilities, from the fully equipped kitchen, coffee maker, washing machine and iron, to the spa, swimming pool, and easy access to ITS. Your pleasant comments really motivate us. We also greatly appreciate your appreciation for the friendliness of our staff. Positive feedback like this is a great motivation for our team to continue providing the best service. We hope to welcome you back soon for an equally pleasant stay. Warm regards, Joko Mulyono, Executive Assistant Manager
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Adiftya W.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 17 week(s) ago
The most comfortable hotel in Surabaya, clean spacious rooms, various foods. Top service, thank you to Mas Aza who upgraded my room to a better type, my family and I are more comfortable.
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Accommodation's Reply
06 Jul 2025
Dear Mrs. Adiftya, Thank you for your positive review. We are very happy to hear that your stay with your family at our hotel was enjoyable, starting from the comfort of the room, the variety of food, to the service we provide. We will convey a special thank you to our staff Aza, we are sure she will be very happy to know that her service left a good impression. We always strive to provide the best service so that every guest feels comfortable and satisfied during their stay. We look forward to your next visit to Surabaya. Warm greetings from our entire team. Sincerely, Joko Mulyono. Executive Assistant Manager
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