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Palace Hotel Cipanas
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Palace Hotel Cipanas
Hotels
Preferred Partner Plus
8,2
/10
Very Good
5.761 reviews
What Guests Say About Their Stay
Staff Friendliness (90)
Hotel Area (78)
Room Space (76)
Accessibility (74)
Guest
8,5
/ 10
Good place,clean and comfortable
Pandu A.
8,5
/ 10
Clean room, helpful staffs, good breakfast food and worth the price, really enjoy my short escape here. Yes, I will return.
Ira R.
8,5
/ 10
Good hotel and good location
sutami t.
8,5
/ 10
Nice pleasant stay, recommended for short staying.
Han F. C.
9,7
/ 10
Nice location, comfy, pleasant staffs.
In the Area
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Jalan Raya Cipanas KM 81,2, Cipanas, Puncak, Jawa Barat, Indonesia, 43253
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Palace Hotel Cipanas
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What's around Palace Hotel Cipanas
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Jalan Raya Cipanas KM 81,2, Cipanas, Puncak, Jawa Barat, Indonesia, 43253
Discover More About Palace Hotel Cipanas
note: hotel was previously named Palace Hotel
Location
Palace Hotel Cipanas is a hotel in a good neighborhood, which is located at Cipanas.
About Palace Hotel Cipanas
Not only located within easy reach of various places of interests for your adventure, but staying at Palace Hotel Cipanas will also give you a pleasant stay.
Palace Hotel Cipanas is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
For you, travelers who wish to travel comfortably on a budget, Palace Hotel Cipanas is the perfect place to stay that provides decent facilities as well as great services.
Whether you are planning an event or other special occasions, Palace Hotel Cipanas is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Palace Hotel Cipanas.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
From business event to corporate gathering, Palace Hotel Cipanas provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Palace Hotel Cipanas, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Palace Hotel Cipanas is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Palace Hotel Cipanas is suitable for you who value privacy during your stay.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Palace Hotel Cipanas exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Palace Hotel Cipanas is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Palace Hotel Cipanas.
All facilities in Palace Hotel Cipanas
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Medical service
- Multilingual staff
- Newspaper in lobby
- Wedding service
Things to Do
- Children play area
- Fitness center
- Garden
- Hot tub
- Karaoke
- Massage
- Outdoor pool
- Sauna
- Spa
- Steam room
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathrobe
- Desk
- In-room safe
- Refrigerator
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Gift shop
- Grocery
- Shops
- Supermarket
General
- AC
- Ballroom
- Family room
- Swimming pool
Business Facilities
- Business center
- Meeting facilities
- Projector
Sports and Recreations
- Archery
- Billiard
- Fitness center
Family-friendly Facilities
- Children pool
Food and Drinks
- Bar
Transportation
- Secure parking
Connectivity
- Free WiFi
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Palace Hotel Cipanas
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Deposit
Deposit IDR 0 is required upon check-in. The accommodation accepts cash and debit card.
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Available rooms at Palace Hotel Cipanas | 192 |
Number of floors in Palace Hotel Cipanas | 4 |
Another facilities in Palace Hotel Cipanas | Bellhop, Concierge, Front desk, 24-hour Receptionist, 24-hour security |
Frequently asked question in Palace Hotel Cipanas
What are available facilities at Palace Hotel Cipanas?
There are top facilites at Palace Hotel Cipanas such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Palace Hotel Cipanas?
The standard check-in time at Palace Hotel Cipanas is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Palace Hotel Cipanas
Traveloka (5.761)
8,2
Very Good
From 5.761 reviews
Provided by travelers on
Cleanliness
8,2
Room Comfort
8,2
Meal
8,0
Location
8,5
Service and Facilites
8,3
People often mention about Palace Hotel Cipanas
All
Staff Friendliness (76)
Bedroom (68)
Room Space (64)
Bathroom (64)
Hotel Area (63)
Ambiance (60)
Variety (60)
Taste (59)
Accessibility (58)
Family Friendly (55)
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Format
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Preferences
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Traveler Reviews Palace Hotel Cipanas
Number of reviews per page
20
40
Customer reviews
A***r
10,0
/10
Reviewed 4 day(s) ago
staying with wife and child, complete facilities, there is a playground plus a mini cinema for watching children's films. There is also a mini zoo. The room is okay, there is AC but it never turns on because it is cold.
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Accommodation's Reply
04 Jun 2025
Dear guest. Good afternoon Mr./Mrs. A*r. Thank you very much for sharing your experience staying with your family at our property. We are very happy to hear that you enjoyed the facilities available, from the playground, mini cinema for children, to the mini zoo which is a favorite of many families. We are also happy to know that your room is comfortable and cool, even without having to turn on the AC. Positive feedback like this means a lot to us and is a motivation to continue providing the best service for all guests, especially families who want to enjoy quality time together. We look forward to your and your family's return visit on another occasion! Best regards, Palace Hotel Cipanas Management.
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a***i
Leisure
6,9
/10
Reviewed 5 day(s) ago
The facilities are incomplete, the mattresses and sheets are itchy, and the food lacks variety.
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Accommodation's Reply
04 Jun 2025
Dear guest. Good afternoon Mr./Mrs. a*i. Thank you for taking the time to provide a review. We apologize for the inconvenience you experienced during your stay, especially regarding the comfort of the bed, the cleanliness of the sheets, and the variety of food we provide. Your input is very valuable to us, and we will immediately follow up with the housekeeping and kitchen teams so that we can make improvements in the future. We always try to improve the quality of service and facilities for the comfort of our guests. We hope that in the next opportunity we can provide a better experience. Thank you for your visit. Best regards. Palace Hotel Cipanas Management
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t***a
5,0
/10
Reviewed 6 day(s) ago
Will not come here again first and last. Choose the townhouse type, the intention is to staycation but instead can't sleep. Really needs more maintenance. Smelly room, dirty floor, uncomfortable mattress, itchy sheets, broken bathtub can't be used, food is just so-so. The price paid is not comparable to the facilities provided. Very disappointed.
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Accommodation's Reply
04 Jun 2025
Dear guest. Good afternoon Mr./Mrs. t*a. Thank you for taking the time to provide a review. We are very sorry to hear that your experience at our property did not meet your expectations. Your feedback regarding the condition of the room, cleanliness, comfort of the bed, and facilities such as the bathtub are very important to us and will be followed up with the relevant team for improvements. We also apologize if the quality of the food did not meet your expectations. We continue to strive to improve our service standards and facilities in order to provide a better stay experience in the future. Once again, we apologize for the inconvenience you experienced and greatly appreciate your feedback as material for our evaluation. If you would like, we are very open to further discussion so that we can follow up on this matter better. Best regards. Palace Hotel Cipanas Management.
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D***i
Leisure
9,4
/10
Reviewed 2 week(s) ago
The AC is not cold enough. Lack of freon. The toilet is clean, the bed is clean and comfortable. The TV can't use Netflix or YouTube but you can still watch HD TV channels and foreign channels. The rest is overall good. The service is very good
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Accommodation's Reply
21 May 2025
Dear Guest, Good Morning Mr. / Mrs. D * i. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this greatly motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our Hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best Regards, Palace Hotel Cipanas Management.
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IS
Isug S.
Staycation
9,4
/10
Reviewed 2 week(s) ago
The hotel is clean, the facilities are quite complete for a relatively cheap price, the breakfast menu is quite varied and tastes quite good, the staff are friendly. I happened to get a room with a balcony door that couldn't be opened, so I couldn't hang out on the balcony, hopefully there will be improvements in the future.
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1 people find it helpful
Accommodation's Reply
21 May 2025
Dear Guest, Good Morning Mr. / Mrs. Isug S. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this greatly motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our Hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best Regards, Palace Hotel Cipanas Management.
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fy
fadly y.
Staycation
10,0
/10
Reviewed 3 week(s) ago
mantaapp cool view
clean pool
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Accommodation's Reply
21 May 2025
Dear Guest, Good Morning Mr. Fadly Y. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this greatly motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our Hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best Regards, Palace Hotel Cipanas Management.
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af
achmad f.
Staycation
9,4
/10
Reviewed 3 week(s) ago
The best choice for hotel stay around Cipanas.
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Accommodation's Reply
16 May 2025
Dear valued guest, Good afternoon Mr. Achmad F. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this greatly motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best regards, Palace Hotel Cipanas Management.
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muthia
10,0
/10
Reviewed 3 week(s) ago
Highly recommended! The facilities are good, there is a mini zoo, the food is quite good, and the cleanliness is very good.
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Accommodation's Reply
16 May 2025
Dear valued guest, Good afternoon Mrs. Muthia f. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this really motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best regards, Palace Hotel Cipanas Management.
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AC
Ari C. R.
Staycation
10,0
/10
Reviewed 3 week(s) ago
Highly recommended for those who want to staycation with family, the facilities for children are also good so children don't get bored.
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Accommodation's Reply
16 May 2025
Dear Guest, Good Afternoon Mr. Ari C. R. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this greatly motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our Hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best Regards, Palace Hotel Cipanas Management.
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Z***l
6,8
/10
Reviewed 3 week(s) ago
needs to be improved because the response is a bit slow, like asking for help but the trolley doesn't come
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Accommodation's Reply
16 May 2025
Dear Guest, Good Afternoon Mr./Mrs. Z*l. Warm greetings from Palace Hotel Cipanas. Thank you for taking the time to share your feedback. While I wish you had a better experience on your visit yesterday, it is from feedback like this that we learn and use it to improve. We work hard to provide an exceptional guest experience, and in this case it is clear that we did not do our best. If you will give us the opportunity to earn your trust again, I can assure you that we will do our best to provide you with a hotel experience as many of our guests have grown to love their good experiences at this hotel. Sincerely, Palace Hotel Management.
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A***a
Staycation
8,5
/10
Reviewed 4 week(s) ago
The hotel staff was friendly, but the room descriptions were a bit unclear.
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Accommodation's Reply
14 May 2025
Dear Guest, Good Afternoon Sir/Madam. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this greatly motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our Hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best Regards, Palace Hotel Cipanas Management.
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A***L
Staycation
10,0
/10
Reviewed 6 week(s) ago
Friendly staff, close to shopping and dining, strategic area.
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Accommodation's Reply
02 May 2025
Dear valued guest, Good afternoon Mr./Mrs. A*L. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this really motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our hotel. Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best regards, Palace Hotel Cipanas Management.
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sj
setyawan j.
10,0
/10
Reviewed 7 week(s) ago
It's been 2 times and it's the best.
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2 people find it helpful
Accommodation's Reply
26 Apr 2025
Dear valued guest, Good afternoon Mr. Setyawan J. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this really motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best regards, Palace Hotel Cipanas Management.
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J***h
Staycation
10,0
/10
Reviewed 8 week(s) ago
Very pleasant with Amazing Mountain View Restaurant and close to Culinary Area.
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Accommodation's Reply
14 Apr 2025
Dear Guest, Good Afternoon Sir/Madam. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this greatly motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our Hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best Regards, Palace Hotel Cipanas Management.
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R***i
Staycation
8,8
/10
Reviewed 8 week(s) ago
The snacks are close by and there are many variations of West Javanese style
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Accommodation's Reply
14 Apr 2025
Dear Guest, Good Afternoon Sir/Madam. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this greatly motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our Hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best Regards, Palace Hotel Cipanas Management.
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E***a
10,0
/10
Reviewed 8 week(s) ago
Enjoyed staying at Palace Hotel. Next time I want to come back again if I go to Puncak.
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2 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Guest, Good Afternoon Sir/Madam. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this greatly motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our Hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best Regards, Palace Hotel Cipanas Management.
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H***n
10,0
/10
Reviewed 9 week(s) ago
Overall good, comfortable atmosphere.
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Accommodation's Reply
14 Apr 2025
Dear Guest, Good Afternoon Sir/Madam. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this greatly motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our Hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best Regards, Palace Hotel Cipanas Management.
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S
Sutopo
Transit
9,1
/10
Reviewed 9 week(s) ago
This is the second time staying here, every time I go home I take the time to stay here because of the traffic jam and I can't stand continuing the trip at night.
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1 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear valued guest, Good afternoon Sir/Madam. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this greatly motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our Hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best regards, Palace Hotel Cipanas Management.
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MU
Mamat U.
Leisure
10,0
/10
Reviewed 9 week(s) ago
very ok
atmosphere ok
service ok
See original
2 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear valued guest, Good afternoon Sir/Madam. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this greatly motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best regards, Palace Hotel Cipanas Management.
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Asepnurmansyah
10,0
/10
Reviewed 9 week(s) ago
I didn't place it, because my child is being treated, hopefully it can be replaced with the app.
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Accommodation's Reply
14 Apr 2025
Dear Guest, Good Afternoon Mr. Asepnurmansyah. Warm greetings from Palace Hotel Cipanas. Thank you very much for your positive review, We are very happy to hear that you enjoyed your stay at Palace Hotel Cipanas. Your satisfaction is our top priority, and reviews like this greatly motivate our team to continue providing the best service. We are glad to know that you enjoyed your stay at our Hotel, Thank you for taking the time to share this positive experience. We look forward to welcoming you back to Palace Hotel Cipanas in the future. Please do not hesitate to contact us if there is anything we can help you with for your next visit. Best Regards, Palace Hotel Cipanas Management.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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