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  1. Hotels
  2. Indonesia(47,094 Hotels)
  3. West Java(7,232 Hotels)
  4. Puncak(797 Hotels)
  5. Cisarua(332 Hotels)
  6. Pesona Alam Resort & Spa

Pesona Alam Resort & Spa

Hotels
Jl. Taman Safari No. 101, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
2019 Traveloka Hotel Awards Winner: Best Overall
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
EXTERIOR_BUILDING Pesona Alam Resort & Spa
BEDROOM Pesona Alam Resort & Spa
SWIMMING_POOL Pesona Alam Resort & Spa
SWIMMING_POOL Pesona Alam Resort & Spa
SWIMMING_POOL Pesona Alam Resort & Spa
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Traveloka
8.8 Impressive

From 10,373 reviews

See our top reviews!

Check our curated reviews for honest descriptions about this accommodation.

The hotel is very good, the feel of nature really feels. For the children the facilities and toys are also complete…. The food is delicious…. The view is really good👍👍
Intan A.
Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Review by Traveloka users

Based on 10,373 reviews

8.8
Impressive
Fantastic
4,844
Very Good
4,440
Satisfying
320
Average
769
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
DN
Deasy N. S.
18 Reviews
8.5
/ 10
8.5
20 Oct 2021
Staycation

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HA
Hayyu A.
13 Reviews
8.5
/ 10
8.5
19 Oct 2021
Staycation
Enjoyed my 3rd stay here!🙂 comfortable for those who wants to vacay with kids

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riri
This is a private profile
8.5
/ 10
8.5
17 Oct 2021
Staycation
So happy to finally can stay here 🥰.

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Accommodation's Reply

24 Oct 2021
Dear Ms. Riri A, Thank you for choosing Pesona Alam Resort & Spa as your accommodation while you were away from home. It was truly wonderful to have you here with us. We are glad to learn that you satisfied with the our services . We hope that you enjoyed the entire stay and services from our team could make you comfort. Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon. Naturally Yours, Handy Bunardy General Manager
FF
Fitriyani F.
1 Reviews
9.7
/ 10
9.7
17 Oct 2021
Nice place to stay with family. Happy. Friendly staff.

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ST
Soni T.
1 Reviews
8.5
/ 10
8.5
16 Oct 2021
Holiday

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Accommodation's Reply

26 Oct 2021
Dear Mr. Soni Thank you for choosing The Botanica Sanctuary for your family vacation. We hope that our services and facilities are pleasing to you. We hope to see you again on another occasion. Thank you and stay safe. Naturally yours, Handy Bunardy General Manager
Translated by Google Icon
ae
anggraeni e. w.
11 Reviews
9.1
/ 10
9.1
15 Oct 2021
Holiday
Family

1 liked this review

Accommodation's Reply

21 Oct 2021
Dear Ms. Anggraeni E W, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
EP
Evi P.
1 Reviews
5.1
/ 10
5.1
15 Oct 2021
Holiday
Very bad. Stayed at 3BR villa, looked old, unmaintained. AC not working well. When the power was off, genset was not working well, forcing us to only use 1 AC instead of 3. Extra beds have stained everywhere and dirty. Bed was bent, not in a proper shape. Overall very bad.

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S
Suhendri
1 Reviews
10
/ 10
10
12 Oct 2021

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Accommodation's Reply

21 Oct 2021
Dear Mr. Suhendri S, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
EJ
Erwin J.
1 Reviews
6.6
/ 10
6.6
12 Oct 2021
Staycation
Family
At first we are very excited looking up photos on the booking apps and can't wait to stay here. Until we arrived we found this hotel needs improvement for 4 stars hotel and must be worth to all of the customers that was spent their money. Hospitality is very good, all the staff is friendly. They had a Nice view and clean landscape also many facilities to be enjoy with family: mini zoo, riding horse, billiards, caffe, paintball, archery, pool, hot water, etc. We really enjoy all of the facilities there despite of several things that we do not enjoy while stay at the villa: 1. We booked for the 2BR villa on the apps it mentioned 1 queen bed and 1 single bed, but we find out that on the master room, the bed is twin bed combined into one, so it has a small room on the middle, so our child could not sleep comfortable, ask to move but they said all the room is full. 2. Some of the vinyl floor is need to be replace, since it was bumpy on the kitchen side and it is not firmly stick anymore. 3. Several stains on the curtain makes the room looks less classy also the bottom of the rice cooker makes me concern to cook rice there. 4. Bathroom smelts not good, there is no deodorizer on the bathroom at all (for 4 stars hotel). The shower jet holder they use tissue holder. Moreover on the master bedroom we could hear very clear and loud everytime another customer on the top floor flushing their toilets (water flow sounds) it was very disturbing at night (rest) time. 5. The lamp on the center room, kitchen and dining table was not bright at all, I think they should use higher watt bulb for better lightning condition. That's all that we experienced while stay at Pesona Alam 2br superior. Come again? Maybe.

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AY
ANASTASHA Y. N.
6 Reviews
10
/ 10
10
12 Oct 2021
Holiday
Solo
Couple
Family
Very good, my daughter very happy, friendly staffs, good food, good ambients, full of activities, very calm, COMFORTABLE, many view to see, OVERALL very good. Wish to comeback again next time.

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Accommodation's Reply

24 Oct 2021
Dear Ms. Anastasha Y.N, Thank you for choosing Pesona Alam Resort & Spa as your accommodation while you were away from home. It was truly wonderful to have you here with us. We are glad to learn that you satisfied with the our services . We hope that you enjoyed the entire stay and services from our team could make you comfort. Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon. Naturally Yours, Handy Bunardy General Manager
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Guests may need to show a negative COVID-19 test result (PCR/antigen swab) upon checking in at the accommodation. Please contact the hotel for further information prior to your arrival. InSee More
Hotel Description
Check-in and Check-out Time

Check-in: From 15:00
Check-out: Before 12:00

Location
Pesona Alam Resort & Spa is located in area / city Cisarua.

There are plenty of tourist attractions nearby, such as Taman Safari Indonesia within 1.81 km, and Gunung Mas Agro within 2.19 km.

About Pesona Alam Resort & Spa

Whether you are planning an event or other special occasions, Pesona Alam Resort & Spa is a great choice for you with a large and well-equipped function room to suit your requirements.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Pesona Alam Resort & Spa exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Pesona Alam Resort & Spa is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Pesona Alam Resort & Spa.

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Hotel Policy

Breakfast time start from 06:00 until 10:00.

Smoking is strictly not allowed in this property

Pets are NOT allowed.

We are sorry, we inform you that our swimming pool is closed in accordance with government restrictions until further notice.

===================================================

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special requests may depend on the hotel's availability at check-in and may cost extra fees. Special request availability is not guaranteed. Hotel may charge you an additional fee for each extra person after the reserved room's maximum capacity.

Due to Government Regulation on emergency restrictions imposed on public activities (PPKM Darurat), every checked-in guest MUST show a Negative Result Antigen Test with validity 1 x 24 hours before arrival.

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Facilities
  • Public Facilities
    • Parking
    • Elevator
    • 24-hour room service
    • Restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Things to Do
    • Fitness center
    • Garden
    • Massage
    • Outdoor pool
    • Outdoor pool
    • Spa
  • General
    • AC
    • Ballroom
    • Non-smoking room
    • Smoking area
    • Terrace
  • In-room Facilities
    • Cable TV
    • Hairdryer
    • Minibar
    • Shower
    • TV
  • Hotel Services
    • Bellhop
    • 24-hour security
    • Laundry service
    • Luggage storage
    • 24-hour Receptionist
  • Food and Drinks
    • A la carte dinner
    • A la carte lunch
    • Breakfast
  • Family-friendly Facilities
    • Kids club
    • Children pool
  • Transportation
    • Bicycle rental
    • Secure parking
  • Business Facilities
    • Conference room
    • Meeting facilities
  • Sports and Recreations
    • Fitness center
    • Table tennis
  • Connectivity
    • Free WiFi
  • Nearby Facilities
    • ATM/Banking
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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