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Pesona Alam Resort & Spa

Hotels
Jl. Taman Safari No. 101, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
Staffs have been vaccinated for COVID-19.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.
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EXTERIOR_BUILDING Pesona Alam Resort & Spa
BEDROOM Pesona Alam Resort & Spa
SWIMMING_POOL Pesona Alam Resort & Spa
SWIMMING_POOL Pesona Alam Resort & Spa
SWIMMING_POOL Pesona Alam Resort & Spa
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Traveloka
8.8 Impressive
From 11,556 reviews
See our top reviews!
Check our curated reviews for honest descriptions about this accommodation.
This accommodation is perfect for honeymoon or family getaway. You can enjoy a wonderful view of nature. There's 2 swimming pool (adult + kids pool with warm water, so lovely!), some entertainment facilities (gym, play park for kids, mini golf, tennis meja and etc). I just stayed one night with my family. The bedroom are clean and comfy. I requested the baby crib (to be honest, I'm not expected too much but they fulfill it, really appreciate). Special thanks to Mr. Oki front office to gave us beautiful room with balcony. Also thanks to housekeeping team (forget his name, so sorry) who bring the baby crib. All staff really really friendly. Their service is truly amazing. Definitely will be back soon.
Arantxa A.
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Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Location Info

Jl. Taman Safari No. 101, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
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Available Room Types in Pesona Alam Resort & Spa

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Per Night
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Check-in
Fri, 27 Jan 2023
Duration
1 night
Guests and Rooms
1 Adult(s), 0 Child, 1 Room
Based on 11,556 reviews
8.8
Impressive
Fantastic
5,366
Very Good
4,904
Satisfying
359
Average
927
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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All
complete facilities (46)
family friendly (4)
tasty food (91)
warm pool water (15)
kids friendly (34)
friendly staffs (57)
great villa (6)
clean room (79)
comfortable ambiance (14)
tasty breakfast (43)
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Language
English
Show Reviews with Photos
HS
HERI S.
8.8
/ 10
10 Jan 2023
Good view, ambient, with beautiful mountain.

1 liked this review

Accommodation's Reply

12 Jan 2023
Dear Mr. Heri S, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Deasy H.
10
/ 10
31 Dec 2022
Holiday

1 liked this review

Accommodation's Reply

12 Jan 2023
Dear Mr. Deasy H, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
AG
Aris G.
9.1
/ 10
16 Dec 2022
Holiday
We arrived at the hotel around evening time, but there was no officer at the front at all to help unload the goods or to say hello. Things like this can lower the mood of hotel guests. Room facilities function properly. The price per night is quite reasonable considering the strategic location and the views it has to offer. My advice is to walk down in the morning, the combination of landscape and shady trees is jaw-dropping. For breakfast there is a lot of food available, the taste is also delicious, the staff is swift to clean tables and plates. The warm swimming pool is a favorite place for families with children, there are officers on guard while preparing towels for guests. In general this hotel is comfortable for holidays.

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Accommodation's Reply

26 Dec 2022
Dear Mr. Aris, First, we would like to thank you for your kind feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. For the inconvenience, it caused, we are sorry. The safety of our guests is a priority and such service is an unavoidable necessity that should have been better explained. If you give us a chance to earn back your trust, we can assure you that your all your complain has resolved and improvement has taken as well. I would be happy to make your reservation personally and and see to it that you enjoy the experience that so many of our guests have grown so fond of. Naturally yours, Handy Bunardy General Manager
YK
Yonathan K.
6.6
/ 10
15 Dec 2022
Holiday
The building need maintenance more through, broken window shading (cannot open or adjust), broken door lock in toilet, spot ceiling from water leakage. The service for villa minus, no receptionist, no guide, still the cleaning is doing their good job.

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ZR
Zeinneis R. S.
9.7
/ 10
12 Dec 2022
Staycation
Nice place to stay, complete facility to bring family with children, good ambient. But not spacious deluxe room, broken phone, and same menu breakfast.

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Accommodation's Reply

15 Dec 2022
Dear Mr. Zein, Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home. It was truly wonderful to have you here with us. We are glad to learn that you satisfied with the our services . We hope that you enjoyed the entire stay and services from our staff could make you comfort. Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon. Naturally Yours, Handy Bunardy General Manager
PW
PI WEN K.
8.5
/ 10
12 Dec 2022
Holiday

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rk
rizki k.
9.4
/ 10
01 Dec 2022
Nice stay, great view, good hospitality from Pian, Pak Raymond the hotel manager and Andri at breakfast restaurant. Will be back again for sure.

1 liked this review

Accommodation's Reply

08 Dec 2022
Dear Mr. Rizki, Thank you for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. We look forward to welcome you again at our resort. Naturally yours, Handy Bunardy General Manager
DP
Denny P.
8.5
/ 10
28 Nov 2022
Staycation

2 liked this review

Accommodation's Reply

30 Nov 2022
Dear Mr. Denny, Thank you for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. We look forward to welcome you again at our resort. Naturally yours, Handy Bunardy General Manager
DA
Della A.
9
/ 10
25 Nov 2022
Staycation

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Accommodation's Reply

30 Nov 2022
Dear Mrs. Delia, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
DS
Denny S.
9.1
/ 10
24 Nov 2022
Staycation
Perfect view and services, thank you.

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Accommodation's Reply

30 Nov 2022
Dear Mr. Denny, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
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Accommodation Policies
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Important Note
Guests may need to show a negative COVID-19 test result (PCR/antigen swab) upon checking in at the accommodation. Please contact the hotel for further information prior to your arrival. In reference to the circular letter by the government regarding the spread control of Covid-19, please ensure that you are aware of your booking's refund, cancellation, and reschedule policy.
General Check-in Instructions
Dear Valued Guest, Kindly be informed that our kids pool at The Villa is currently under maintenance from 11th until 18th September 2022. Villa guests can use the hotel pool during the maintenance period. We do apologize for the inconvenience caused.
Deposit
Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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Hotel Description

Location
Pesona Alam Resort & Spa is located in area / city Cisarua.

There are plenty of tourist attractions nearby, such as Sirkuit Internasional Sentul within 21.42 km, and Museum Purna Bhakti Pertiwi within 45.39 km.

About Pesona Alam Resort & Spa

Whether you are planning an event or other special occasions, Pesona Alam Resort & Spa is a great choice for you with a large and well-equipped function room to suit your requirements.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Pesona Alam Resort & Spa exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Pesona Alam Resort & Spa is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Pesona Alam Resort & Spa.

Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Operational Hours
From 15:00 - Before 12:00
Are they serving breakfast?
Yes, some room provide breakfast
Facilities
Public Facilities
  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area
Things to Do
  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Outdoor pool
  • Spa
General
  • AC
  • Ballroom
  • Non-smoking room
  • Smoking area
  • Terrace
In-room Facilities
  • Cable TV
  • Hairdryer
  • Minibar
  • Shower
  • TV
Hotel Services
  • Bellhop
  • 24-hour security
  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
Food and Drinks
  • A la carte dinner
  • A la carte lunch
  • Breakfast
Family-friendly Facilities
  • Kids club
  • Children pool
Transportation
  • Bicycle rental
  • Secure parking
Business Facilities
  • Conference room
  • Meeting facilities
Sports and Recreations
  • Fitness center
  • Table tennis
Connectivity
  • Free WiFi
Nearby Facilities
  • ATM/Banking
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
See other 853 Hotels in Puncak

Most commonly asked questions about Pesona Alam Resort & Spa

What are available facilities at Pesona Alam Resort & Spa?

There are top facilites at Pesona Alam Resort & Spa such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Pesona Alam Resort & Spa?

The standard check-in time at Pesona Alam Resort & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Pesona Alam Resort & Spa provide breakfast?

Yes, Pesona Alam Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.