Pesona Alam Resort & Spa

Traveloka Hotel Appreciation 2023: Exceptional Guest Experience
8,8
/10
Very Good
11.790 reviews

What Guests Say About Their Stay

Staff Friendliness (221)
Ambiance (211)
Bedroom (207)
Hotel Area (205)
Prima F. S.
10,0
/ 10
The food is very tasty, the staff is friendly, and the room is quiet and comfortable. Worth the price.
d***n
10,0
/ 10
This hotel is exceptional! Thanks for upgrading my room Traveloka & Hotel Pesona Alam! Pesona Alam Villa is best for the family vacation.
Arantxa M.
10,0
/ 10
This accommodation is perfect for honeymoon or family getaway. You can enjoy a wonderful view of nature. There's 2 swimming pool (adult + kids pool with warm water, so lovely!), some entertainment facilities (gym, play park for kids, mini golf, tennis meja and etc). I just stayed one night with my family. The bedroom are clean and comfy. I requested the baby crib (to be honest, I'm not expected too much but they fulfill it, really appreciate). Special thanks to Mr. Oki front office to gave us beautiful room with balcony. Also thanks to housekeeping team (forget his name, so sorry) who bring the baby crib. All staff really really friendly. Their service is truly amazing. Definitely will be back soon.
Adri R.
10,0
/ 10
Best from A to Z as always, ambience, facility, food, great view, nearest to Taman Safari, fast service and response. Next ill try their new Hotel Botanica.
Thita R. P.
10,0
/ 10
one stop short vacay getaway and a nice stay for NYE! it provides myriads spots to explore, was experiencing archery, freecycling around the broad resort, as well as mini golf, table tennis, etc within the hotel. also, great view to witness fireworks sea in the night. the interior was good and already include sofa inside the room. the breakfast was totally all good and satisfying. unluckily, the swimming pool wasn't too wide and consequently limit visitors to swim. other thing, the check-in waiting time quite too long, though the officer told they will notify when there's room available earlier. overall good and considerable for further relatives vacay. thanks!
In the Area
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Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750

Main Facilities

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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Pesona Alam Resort & Spa is located in area / city Cisarua. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Pesona Alam Resort & Spa

Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
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Lobby Pesona Alam Resort & Spa
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Discover More About Pesona Alam Resort & Spa

About Pesona Alam Resort & Spa

Nestled in the heart of nature,

Pesona Alam Resort & Spa

offers a unique blend of luxury and tranquility, making it an ideal getaway for those seeking relaxation and adventure. Located in the picturesque region of Puncak, Indonesia, this resort is surrounded by lush greenery, stunning mountain views, and a serene atmosphere that invites guests to unwind and rejuvenate. The resort features a variety of accommodations, from cozy rooms to luxurious villas, each designed with comfort and elegance in mind.

One of the standout features of Pesona Alam Resort & Spa is its commitment to providing an exceptional guest experience. The resort boasts a range of amenities, including a full-service spa, swimming pools, and on-site dining options that cater to diverse culinary preferences. Whether you're looking to indulge in a soothing massage, take a refreshing dip in the pool, or savor delicious local and international dishes, Pesona Alam has something for everyone.

Moreover, the resort's strategic location makes it a perfect base for exploring the surrounding attractions. Guests can easily access various outdoor activities, such as hiking, horseback riding, and visiting nearby tea plantations. The friendly and attentive staff are always on hand to assist with any requests, ensuring that your stay is as comfortable and enjoyable as possible.

Why You Should Stay at Pesona Alam Resort & Spa

Choosing Pesona Alam Resort & Spa for your next vacation means immersing yourself in a world of natural beauty and luxury. The resort's stunning architecture harmonizes with the surrounding landscape, creating a peaceful retreat away from the hustle and bustle of city life. With a focus on sustainability, the resort incorporates eco-friendly practices, allowing guests to enjoy their stay while minimizing their environmental impact.

Additionally, the resort offers a variety of activities and experiences tailored to different interests. Whether you're a nature lover, a foodie, or someone looking to relax, Pesona Alam has it all. The resort's spa services are particularly noteworthy, providing a range of treatments designed to pamper and revitalize guests. From traditional Indonesian massages to modern wellness therapies, you can indulge in a holistic experience that nurtures both body and soul.

Best Time to Stay at Pesona Alam Resort & Spa

The best time to visit Pesona Alam Resort & Spa is during the dry season, which typically runs from May to September. During these months, the weather is pleasant, with lower humidity and minimal rainfall, making it ideal for outdoor activities and exploration. However, the resort is also a great destination during the rainy season, as the lush surroundings become even more vibrant and beautiful. Just be prepared for occasional showers and enjoy the cozy ambiance of the resort.

Transportation and Accessibility

Access to the Airport

Pesona Alam Resort & Spa is conveniently located approximately 70 kilometers from Soekarno-Hatta International Airport (CGK) in Jakarta. The journey to the resort typically takes around 2 to 3 hours by car, depending on traffic conditions. Guests can arrange airport transfers through the resort for a hassle-free experience or opt for ride-sharing services for added convenience.

Public Transportation

For those who prefer public transportation, there are several options available. Buses and shuttle services operate from Jakarta to Puncak, providing an affordable way to reach the area. Once in Puncak, local transportation options such as taxis and motorbike rentals are available to help you navigate the region and explore nearby attractions.

Unique Facilities at Pesona Alam Resort & Spa

1. Full-Service Spa

The resort's spa offers a tranquil environment where guests can indulge in a variety of treatments designed to promote relaxation and well-being. From traditional massages to rejuvenating facials, the skilled therapists use natural ingredients to enhance your experience.

2. Swimming Pools

Pesona Alam features multiple swimming pools, including an infinity pool with breathtaking views of the surrounding mountains. Whether you want to take a refreshing dip or lounge by the poolside, this facility is perfect for relaxation.

3. On-Site Dining

The resort boasts several dining options, serving a mix of local and international cuisine. Guests can enjoy meals in a beautiful setting, with options for both casual dining and fine dining experiences.

Nearby Attractions at Pesona Alam Resort & Spa

1. Taman Safari Indonesia

Located just 15 kilometers from Pesona Alam Resort & Spa, Taman Safari Indonesia is a popular wildlife park where visitors can see a variety of animals in their natural habitats. The park offers safari tours, animal shows, and interactive experiences, making it a great destination for families. Expect to spend a full day exploring the park and enjoying the various attractions.

2. Gunung Mas Tea Plantation

Approximately 10 kilometers from the resort, the Gunung Mas Tea Plantation is a beautiful area where guests can take guided tours to learn about tea production. The lush green hills and scenic views make it a perfect spot for photography and relaxation. Visitors can also enjoy tea tasting sessions and purchase fresh tea products to take home.

3. Curug Cilember Waterfall

Located about 20 kilometers from Pesona Alam, Curug Cilember is a stunning waterfall surrounded by lush forest. The trek to the waterfall is an adventure in itself, with several trails to choose from. Once you arrive, you can enjoy the refreshing water and take in the natural beauty of the area.

4. Puncak Pass

Just 12 kilometers from the resort, Puncak Pass offers breathtaking views of the surrounding mountains and valleys. It's a popular spot for picnics and photography, especially during sunrise and sunset. The cool mountain air and stunning scenery make it a must-visit destination.

5. Cibodas Botanical Garden

Located about 25 kilometers from Pesona Alam, Cibodas Botanical Garden is home to a diverse collection of plants and flowers. The garden features beautiful walking paths, a greenhouse, and stunning views of Mount Gede. It's an excellent place for nature lovers and those looking to enjoy a peaceful day outdoors.

6. Mount Gede Pangrango National Park

Approximately 30 kilometers from the resort, this national park is a haven for hikers and nature enthusiasts. The park features various trails, ranging from easy walks to challenging hikes, leading to stunning viewpoints and waterfalls. It's a great place to explore the rich biodiversity of the region.

7. Little Venice Kota Bunga

Located about 18 kilometers from Pesona Alam, Little Venice is a unique attraction that features canals, colorful houses, and gondola rides. It's a fun place for families and couples to explore, with various activities and photo opportunities available.

8. Taman Bunga Nusantara

Just 22 kilometers from the resort, Taman Bunga Nusantara is a beautiful flower garden featuring a wide variety of plants and flowers. The garden is designed with various themed areas, making it a perfect spot for leisurely strolls and picnics.

9. Cisarua Village

Located about 15 kilometers from Pesona Alam, Cisarua Village is known for its beautiful landscapes and traditional culture. Visitors can explore local markets, enjoy traditional cuisine, and experience the warm hospitality of the locals.

10. Jendela Alam

Approximately 14 kilometers from the resort, Jendela Alam is an educational farm that offers interactive experiences for children and families. Guests can participate in various activities, such as planting vegetables, feeding animals, and learning about sustainable farming practices.

Tips and Tricks for Staying at Pesona Alam Resort & Spa

Tips During Your Stay

To make the most of your stay at Pesona Alam Resort & Spa, consider the following tips: plan your activities in advance, take advantage of the resort's guided tours, and don't hesitate to ask the staff for recommendations on local attractions and dining options. Also, be sure to explore the resort's beautiful grounds and enjoy the fresh mountain air.

Tips for Enjoying Hotel Facilities

To fully enjoy the facilities at Pesona Alam, make time for a spa treatment, relax by the pool, and indulge in the on-site dining options. Take advantage of the resort's fitness center and participate in any scheduled activities or events. Lastly, don't forget to capture the stunning views and beautiful surroundings during your stay!

Why Book Pesona Alam Resort & Spa on Traveloka

Extensive Accommodation Options

When you book Pesona Alam Resort & Spa through Traveloka, you gain access to a wide range of accommodation options. Whether you're looking for a budget-friendly room or a luxurious villa, Traveloka has you covered. The platform allows you to compare prices and find the perfect stay that suits your needs and preferences.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to save money and plan your budget more effectively. Additionally, the PayLater feature enables you to book your stay now and pay later, making it easier to manage your travel expenses.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you'll unlock exclusive discounts, priority customer service, and other exciting rewards that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Pesona Alam Resort & Spa. These reviews provide valuable insights into the quality of service, amenities, and overall experience, helping you make an informed decision when booking your stay.

With all these advantages, there's no reason not to choose Pesona Alam Resort & Spa for your next getaway. Booking hotel now via Traveloka and enjoy an unforgettable vacation experience!

All facilities in Pesona Alam Resort & Spa

Swimming Pool Pesona Alam Resort & Spa
Swimming Pool
Common Space Pesona Alam Resort & Spa
Common Space
Lobby Pesona Alam Resort & Spa
Lobby
CleanAccommodation Pesona Alam Resort & Spa
CleanAccommodation
Exterior Pesona Alam Resort & Spa
Exterior

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Outdoor pool
  • Spa

General

  • AC
  • Ballroom
  • Non-smoking room
  • Smoking area
  • Terrace

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

In-room Facilities

  • Cable TV
  • Hairdryer
  • Minibar
  • Shower
  • TV

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Bicycle rental
  • Secure parking

Business Facilities

  • Conference room
  • Meeting facilities

Sports and Recreations

  • Fitness center
  • Table tennis

Accessibilty

  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking

Connectivity

  • Free WiFi

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Pesona Alam Resort & Spa

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Deposit is needed IDR 350.000 (accepts cash, debit or credit card).

Deposit

Deposit IDR 350,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pesona Alam Resort & Spa
186
Number of floors in Pesona Alam Resort & Spa
5
Another facilities in Pesona Alam Resort & Spa
24-hour room service, Room service, Safety deposit box, WiFi in public area, Fitness center

Frequently asked question in Pesona Alam Resort & Spa

What are available facilities at Pesona Alam Resort & Spa?
There are top facilites at Pesona Alam Resort & Spa such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pesona Alam Resort & Spa?
The standard check-in time at Pesona Alam Resort & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Pesona Alam Resort & Spa provide breakfast?
Yes, Pesona Alam Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Pesona Alam Resort & Spa?
Pesona Alam Resort & Spa is a 4.0-star hotel.
How many floors does Pesona Alam Resort & Spa have?
Pesona Alam Resort & Spa has 5 floors.
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More Reviews from Other Guests in Pesona Alam Resort & Spa

Traveloka (11.756)
Other sources (34)
8,8
Very Good
From 11.756 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

9,0

Meal

8,7

Location

9,0

Service and Facilites

8,9

People often mention about Pesona Alam Resort & Spa
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Staff Friendliness (181)
Ambiance (171)
Bedroom (164)
Hotel Area (164)
Family Friendly (163)
Surroundings (145)
Bathroom (140)
Variety (132)
Taste (129)
Activity Option (128)
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Traveler Reviews Pesona Alam Resort & Spa

Number of reviews per page
20
40
Customer reviews
S***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
The room was clean, minimalist, and comfortable, with warm lighting and wooden accents that created a cozy feeling. The small balcony was the highlight — overlooking a beautiful garden, tall pine trees, and majestic hills in the distance. The in-room amenities were convenient: an electric kettle, a selection of toiletries, and neatly arranged essentials on a wooden shelf. The layout was simple yet functional, making the space feel uncluttered and relaxing. What truly stood out was the serene outdoor environment — the manicured garden with walking paths and seating areas below added a touch of tranquility that made me want to stay longer. Overall, this hotel offers the perfect blend of comfort, simplicity, and natural beauty. It’s ideal for anyone seeking quiet reflection, remote work, or a mindful getaway in the mountains. I would definitely love to return.
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Accommodation's Reply
17 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
s***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
The hotel is nice, you can enjoy the cool natural atmosphere
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1 people find it helpful
Accommodation's Reply
17 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 day(s) ago
Hotel staff are friendly, rooms and environment are clean
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Accommodation's Reply
17 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
The hotel facilities are complete, there is a free EV charger available when checking in at this Pesona Alam hotel and ample parking, all the staff are very friendly and very helpful, it is recommended to stay overnight at this hotel, it is also friendly for those bringing toddlers.
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17 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
F***l
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 day(s) ago
Always satisfied with the service and comfortable rooms as well as the friendliness of the staff at Hotel 101 Kelapa Gading.
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1 people find it helpful
Accommodation's Reply
17 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and helpful. The rooms are clean. The hotel is kid-friendly. There are lots of kids' activities. Animal feeding, horse riding, mini golf, mini soccer. There's a mini zoo and outdoor and indoor playgrounds. The ambiance is nice, and the views are good. The only downside is that there's one TV, not a smart TV. So it's a bit boring for those who usually watch TV on YouTube.
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17 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
D***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
It's so cool that you don't need the AC. It feels like you're at the top of the mountain 20 years ago. But I think the room needs a wifi booster because it doesn't reach the room.
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Accommodation's Reply
09 Oct 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Y***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Overall, it's really good, it's really clean, which is what we like best. The only problem is that the dish soap is very runny. Don't add too much water.
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Accommodation's Reply
09 Oct 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
P***o
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The staffs are friendly, the scenery is amazing & the food are varied.
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Accommodation's Reply
09 Oct 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
tubagus h.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Great, the staff is friendly and honest.
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Accommodation's Reply
04 Oct 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Puspita A. p. d.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
One of the hotels with the most complete family facilities, and we really enjoyed spending time together at Pesona Alam. The air was cool, the rooms were clean, with complete amenities, and the staff was helpful and friendly. I was very satisfied with my stay here and I highly recommend it to my friends. I stayed in a Superior room without breakfast. Hopefully, we can vacation there again next time and try the menu at the restaurant.
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Accommodation's Reply
01 Oct 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
d***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Good mountain view . Beautiful sunrise. Good service . Have to improve on playground facility.
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Accommodation's Reply
28 Sep 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
L***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 week(s) ago
It's good, but it's a 4 star class, the TV should be a smart TV so it can use Netflix
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Accommodation's Reply
24 Sep 2025
"Dear our Valued guest, Thank you for taking the time to share your input with us. We truly value your feedback as it helps us improve and provide a better experience for all our guests. If there’s anything else you’d like to share, please don’t hesitate to reach out. We hope to have the pleasure of welcoming you back soon!"" Sincerely yours, Handy Bunardy General Manager"
Z***l
icon-Business
Business
icon-origin-TRAVELOKA
9,0
/10
Reviewed 4 week(s) ago
The AC is off but it's so cold
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Accommodation's Reply
24 Sep 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
l***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
The check-in process is still a bit long, the room is not as ordered, it is very uncomfortable if 2 beds become 1, the food is very ordinary, this time it is noisy again there is construction until night, it is very difficult to get peace when sitting on the terrace
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Accommodation's Reply
28 Sep 2025
"Dear our Valued guest, Thank you for taking the time to share your input with us. We truly value your feedback as it helps us improve and provide a better experience for all our guests. If there’s anything else you’d like to share, please don’t hesitate to reach out. We hope to have the pleasure of welcoming you back soon!"" Sincerely yours, Handy Bunardy General Manager"
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Rika A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
The place is really comfortable for healing, I've been here twice. But unfortunately this time I got a room that wasn't comfortable because the AC wasn't cold so the room was a bit hot.
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1 people find it helpful
Accommodation's Reply
24 Sep 2025
Dear Sir / Madam, Warm greetings from Pesona Alam Resort & Spa. Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback. We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced. We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification. Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits. Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction. Warm regards, Handy Bunardy, General Manager
S***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The atmosphere around the hotel & villa is very cool & comfortable
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Accommodation's Reply
24 Sep 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Recommended. International food.
1 people find it helpful
Accommodation's Reply
21 Sep 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
S***i
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8,5
/10
Reviewed 4 week(s) ago
All the staff are friendly. Next time I will come here again. The hotel is clean, especially the toilet.
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Accommodation's Reply
24 Sep 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
K***A
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10,0
/10
Reviewed 5 week(s) ago
The service is good, the hotel area is very clean, there is a mini zoo and a playground for children, the breakfast menu is also extensive and delicious, I was quite satisfied with my 2-night staycation here.
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Accommodation's Reply
21 Sep 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
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Exterior 4 Pesona Alam Resort & Spa

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