Platinum Hotel Tunjungan Surabaya

Suitable for business and staycation, strategic location and comfort

It was a pleasant experience to stay at Hotel Platinum Surabaya, very strategic location, varied breakfast menu, complete facilities.

Very impressive. Friendly staff. Complete breakfast.

The restaurant's varied menu, convenient access to the hotel and its surrounding area, are just some of the reasons I always stay at Hotel Platinum. A very pleasant stay, with friendly and helpful staff, and excellent hotel cleanliness.

Its location right on Jalan Tunjungan is a huge plus. The atmosphere is comfortable, and the rooms are clean. Hopefully, we can stay here again next time.

The Platinum Hotel staff are very friendly, the service from the staff is very satisfying, unfortunately when I stayed there the visitor elevator from the basement parking lot was broken, resulting in walking all the way to the front lobby, but luckily I met a very kind staff near the elevator who helped me carry my things. Thank you Platinum, we will be back soon... 😘

Very strategic location. Spacious room. City view. Good breakfast with lots of choices. Unfortunately, the room is not soundproof. Sounds from outside the room are very audible. And coincidentally, we got a connecting room. The guests next door were very noisy, like a group. We could only rest at 12 midnight. After that, around 2 am, we woke up again because they probably just returned and were chatting loudly. Finally, around 3 am, I had to call the receptionist because I couldn't sleep. They said they would send security. Hopefully it can be better. Other than that, overall, the facilities are worth the price. Thank you

I often stay here from the soft opening until now, the room, pillow, bed are still new even though the hotel is no longer considered new, the restaurant has complete equipment, complete food according to * 4, but the breakfast is very straight I stayed in 4 rooms 8 adults one small child like being chased told to pay 1 child indeed if the size of the child is already 9 years old at least a little tolerance for family stay, because often stay there are several waiters call by the name, that's my only suggestion don't be too much like being chased I also understand the role, a bit disappointed like being pushed 🤦‍♀️

Great and the breakfast has lots of variety

Very nice and strategic hotel. Clean and spacious room. Breakfast is very satisfying. All the food is very complete and delicious. Will stay here again when going to Surabaya

It's really cool, everything is good 😍

The location is strategic, the staff is friendly, the rooms are spacious, the view is cool.

Big and very clean hotel. Breakfast is very satisfying with many choices of food, it is equivalent to a 5 star hotel. The location is very strategic.

Staycation in the city during the children's school holidays. The location of the champion hotel is right on Jalan Tunjungan, the center of Surabaya. With private vehicles parked at the hotel, we can hang out or go on a culinary tour around the hotel. The facilities in the hotel are also very complete, starting from a fairly large four-wheeled parking lot, swimming pool, gym, skylounge, kids playground (18th floor), restaurant, and spa. Exploring the hotel areas is also interesting. Very good service from the staff starting from the entrance, reception, swimming pool, and restaurant. The room is very much in accordance with what I requested in the order notes. I requested a top floor and the view on the 21st floor was very interesting. Incidentally, I got a view to the north of Surabaya, so I could see the Gresik beach area, Madura, even the Hero Monument and the Suramadu Bridge could also be seen clearly. The restaurant serves a complete menu of Indonesian food, western, and several Japanese dishes. The variety and taste are very good. At the restaurant, you can see various sides of the city of Surabaya. I am interested in the view of the south side, the legendary Tunjungan Mall is clearly visible, the atmosphere of car free day in the morning, and Mount Arjuno is also visible. Always be successful Platinum Hotel and keep maintaining this excellent service. Thanks Hotel Platinum, Thanks!!

The staff is very responsive and friendly, keep it up!! Breakfast is very varied, complete food choices and delicious taste. The room is also quite big with good facilities👍👍👍. It's easy to find food outside, just step out of the hotel, until you're confused about choosing it 😁. Thank you for the hospitality of the staff, hopefully it won't change in the future ⭐⭐⭐⭐⭐

The hotel staff is friendly, the breakfast menu is varied, the rooms are spacious and clean.

Very good service & the breakfast has many options.

The location was great in the center of Surabaya, near to viral cafe/resto in Tunjungan street and only 40 minutes to the airport. The staff from the front desk to housekeeper were superb. Room was convenient.

Sincere Gratitude for a Warm and Unforgettable Stay Experience! Honestly, I don't even know where to start writing this review words are not enough to express my gratitude. But from the bottom of my heart, thank you for making my vacation in Surabaya feel so warm, meaningful, and unforgettable. I stayed at Platinum Hotel for about a week and from the first day until check-out, Everything far exceeded my expectations. The hotel is very luxurious, both from the outside and inside. The check-in and check-out process was smooth and easy, and I really appreciated the warm welcome and friendliness of the entire staff. The room was spacious and very clean a big thank you to the housekeeping team who maintained such high standards of cleanliness! The bed was also very large and incredibly comfortable. I also really appreciated that we were placed on the top floor, because my family and I love to enjoy beautiful views from a height. We were also happy that the room was equipped with two access cards, which made it easier for us to move independently if someone wanted to go out or return to the room, no need to take turns, very practical! The Smart TV in the room is also a nice addition, perfect for relaxing after a day of activities. Although sometimes the signal is lost for a while, it is not a big deal for us. We still enjoy its presence as light entertainment. Speaking of views, breakfast at this hotel is one of my favorite parts. The variety of food is amazingly large, and being able to enjoy food while looking at the view from above really gives peace and tranquility in the morning. Kudos to the kitchen team for the delicious food, and also to the F&B staff who always greet us with warm smiles and friendly hearts. Special mention also goes to the security team and doormen who never forget to greet us with big smiles every day, small things like that mean a lot. I would also like to personally thank Ms. Delinda from the front desk, as well as Ms. Viola and Ms. Amel from the F&B section. Hopefully I remember your names correctly. Although I am only one of many guests, your smiles make me feel cared for, and your warmth feels like a soft hug for my soul. Your kindness, smiles, and the way you welcomed us so sincerely… it meant more than you could imagine. At a time when my heart was secretly hurting, your simple warmth brought unexpected comfort. Sometimes when traveling, it’s not just the room or the view that lingers in the memory, but also the kindness of the people. Please convey my deepest gratitude to these three wonderful ladies who have left such a deep impression on my heart, and I will always remember the comfort and warmth they provided during my stay. Thank you for being the light of my visit. I would also like to express my deepest gratitude to the entire front office team not only those at the front desk, but also everyone who interacts directly with the guests. Your attention and dedication made me and my family feel truly appreciated and cared for. As a small note, there was a slight misunderstanding upon departure. I had booked an Innova car to take me to the airport and had reconfirmed with two different front desk staff who both said it would be prepared. However, in the morning, we were given an Avanza car. I asked for an Innova for a reason, because we had a lot of luggage and wanted a more comfortable trip. But I can understand, maybe it was just a miscommunication or human error. The most important thing is that all our stuff still fit and we were able to arrive at the airport comfortably and safely. To the entire Platinum Hotel team, keep up the great service. May everything always feel fresh and pleasant, like it just came out of the oven! 😊 I highly recommend this hotel to anyone, both locals who want a staycation, and tourists from abroad who are visiting Surabaya. You will not be disappointed. Once again, thank you for all the beautiful memories and amazing experiences that you have given to me and my family. This warmth will always be in my heart, and hopefully one day I can return. ❤️ - Please forgive any errors in my words or sentences, Bahasa Indonesia isn’t my first language, but I truly hope my review is still clear and understandable. Thank you so much.

good. comfortable. close to tunjungan street. there are many culinary places