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Platinum Hotel Tunjungan Surabaya
Hotels
Preferred Partner Plus
9,3
/10
Exceptional
1.509 reviews
What Guests Say About Their Stay
Staff Friendliness (236)
Room Space (214)
Variety (213)
Distance To City Center (210)
r***o
8,8
/ 10
The location was great in the center of Surabaya, near to viral cafe/resto in Tunjungan street and only 40 minutes to the airport. The staff from the front desk to housekeeper were superb. Room was convenient.
A***s
9,7
/ 10
The service at check-in was excellent, the staff was friendly, and they even upgraded my room at no charge. Breakfast was delicious and had a wide selection. Awesome.๐
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agatha a. S.
10,0
/ 10
Always stop by here when I want to go to Tunjungan, the room is clean, the smart TV is also complete with Netflix, Prime, etc. Check in was also fast, assisted by Mrs. Delinda and also Mrs. Clara who are always helpful every time I stay there, thank you
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A***i
10,0
/ 10
Great service, all staff are friendly, check-in/out time is also fast, breakfast is varied. If you want a beautiful city view, choose the executive room. Exit the hotel directly from Jalan Tunjungan and can be walked to the TP, highly recommended for those who like to walk. I left something at check-out, the service was excellent, helped deliver it to your home. Hotel Platinum is the best, if you go to Surabaya, you will definitely stay here again.
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A***s
10,0
/ 10
Clean, strategic location, delicious breakfast with a wide selection, and friendly staff. Recommended for those looking for a hotel with a strategic location in Surabaya.
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In the Area
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Jl. Tunjungan 11 - 21 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60275
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Located in Tourist Attraction
Outdoor Rooftop Bar
+2 more
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Available Room Types in Platinum Hotel Tunjungan Surabaya
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Per room per night (excl. taxes & fees)
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What's around Platinum Hotel Tunjungan Surabaya
Jl. Tunjungan 11 - 21 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60275
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Discover More About Platinum Hotel Tunjungan Surabaya
Location
Platinum Hotel Tunjungan Surabaya is a hotel in a good neighborhood, which is located at Genteng.
About Platinum Hotel Tunjungan Surabaya
Whether you are planning an event or other special occasions, Platinum Hotel Tunjungan Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Platinum Hotel Tunjungan Surabaya.
Platinum Hotel Tunjungan Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at Platinum Hotel Tunjungan Surabaya will surely spoil you for numerous shopping centers nearby.
From business event to corporate gathering, Platinum Hotel Tunjungan Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Platinum Hotel Tunjungan Surabaya, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Platinum Hotel Tunjungan Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Platinum Hotel Tunjungan Surabaya is suitable for you who value privacy during your stay.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotelโs fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether youโre traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Platinum Hotel Tunjungan Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Platinum Hotel Tunjungan Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Platinum Hotel Tunjungan Surabaya.
All facilities in Platinum Hotel Tunjungan Surabaya
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Breakfast (surcharge)
- Buffet dinner
- Buffet lunch
- Cafe
- Continental breakfast
- Dining area
- Fullboard with drinks
- Set menu dinner
- Snacks
- Snack bar
- Winery
Hotel Services
- Bellhop
- Concierge
- Doorman
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Luggage storage
- Newspaper in lobby
- Wedding service
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Heater
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
- Smoke-free
- Terrace
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Refrigerator
- Shower
- TV
Things to Do
- Fitness center
- Hot tub
- Massage
- Outdoor pool
- Sauna
- Spa
Accessibilty
- Accessible bathroom
- Accessible parking
- Disabled access friendly
- Roll-in shower
- Wheelchair accessible
Nearby Facilities
- ATM/Banking
- Gift shop
- Grocery
- Shops
- Supermarket
Connectivity
- INTERNATIONAL_CALL
- Internet point
- LAN Internet
- Free WiFi
- WiFi in public area (surcharge)
Transportation
- Airport transfer
- Secure parking
- Shopping center shuttle
- Valet parking
Business Facilities
- Business facilities
- Conference room
- Meeting facilities
- Projector
Shuttle Service
- Airport transfer (surcharge)
- Train station pickup
Family-friendly Facilities
- Children pool
Sports and Recreations
- Fitness center
Kids and Pets
- Babysitting
Accommodation Policy & General Information in Platinum Hotel Tunjungan Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
General Check-in Instructions
Please contact phone number 031-99255028, before checking in, please bring an ID card such as an ID card / passport, and show the voucher to check in.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Platinum Hotel Tunjungan Surabaya | 292 |
Number of floors in Platinum Hotel Tunjungan Surabaya | 22 |
Another facilities in Platinum Hotel Tunjungan Surabaya | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar |
Frequently asked question in Platinum Hotel Tunjungan Surabaya
What are available facilities at Platinum Hotel Tunjungan Surabaya?
There are top facilites at Platinum Hotel Tunjungan Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Platinum Hotel Tunjungan Surabaya?
The standard check-in time at Platinum Hotel Tunjungan Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Platinum Hotel Tunjungan Surabaya provide breakfast?
Yes, Platinum Hotel Tunjungan Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Platinum Hotel Tunjungan Surabaya?
Platinum Hotel Tunjungan Surabaya is a 4.0-star hotel.
How many floors does Platinum Hotel Tunjungan Surabaya have?
Platinum Hotel Tunjungan Surabaya has 22 floors.
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More Reviews from Other Guests in Platinum Hotel Tunjungan Surabaya
Traveloka (1.497)
Other sources (12)
9,3
Exceptional
From 1.497 reviews
Provided by travelers on
Cleanliness
9,4
Room Comfort
9,3
Meal
9,3
Location
9,4
Service and Facilites
9,3
People often mention about Platinum Hotel Tunjungan Surabaya
All
Staff Friendliness (189)
Room Space (180)
Variety (179)
Distance to City Center (176)
Ambiance (172)
Taste (172)
Bedroom (171)
Hotel Area (160)
Bathroom (158)
Surroundings (155)
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Traveler Reviews Platinum Hotel Tunjungan Surabaya
Number of reviews per page
20
40
Customer reviews
D***y
Staycation
8,5
/10
Reviewed 1 day(s) ago
great location, good ambience, have a great view from the open bar, friendly staff
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A***s
Business
9,7
/10
Reviewed 2 day(s) ago
The service at check-in was excellent, the staff was friendly, and they even upgraded my room at no charge. Breakfast was delicious and had a wide selection. Awesome.๐
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Y***a
9,7
/10
Reviewed 6 day(s) ago
The hotel atmosphere is comfortable, the service is good, the restaurant food is varied and delicious, and it is clean.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Platinum Hotel Tunjunggan Surabaya would like to extend our warmest regards to Platinum Hotel Tunjunggan Surabaya. Thank you very much for taking the time to write a positive review regarding your stay at our hotel. We are very pleased that you enjoyed your stay with us. A comfortable and pleasant environment is our top priority to ensure that all guests have a comfortable and relaxing stay. We also particularly appreciate the service of all our staff. Our team is dedicated to providing friendly, prompt, and professional service to ensure that all guests receive the best service possible. Regarding the food in our restaurants, we are very pleased that our menus and flavors are diverse and meet your preferences. We are committed to offering a wide variety of delicious dishes so that all guests can find their favorite menu items. Equally important, the cleanliness of our hotel is also important and we are very pleased that you experienced our high level of cleanliness throughout your stay. Thank you again for your review and trust. We look forward to welcoming you back in the future and providing you with even more satisfying experiences. Sincerely, I am Wayan Agus Suartama, Rooms Manager
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a***n
Business
10,0
/10
Reviewed 1 week(s) ago
The hotel menu is okay, the hotel is clean and the staff are all friendly.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Platinum Hotel Tunjungan Surabaya would like to sincerely thank you for taking the time to write a positive review regarding your stay at our hotel. We are delighted that you were satisfied with our food menu, the cleanliness of our hotel and the friendly service of our staff. We always strive to provide the best service to make every guest feel at home during their stay at our hotel. Feedback like this is the motivation for us to continuously maintain the quality of our service and cleanliness. A wide variety of quality menu items is one of our main focuses to ensure that every guest enjoys delicious food to their heart's content. Similarly, our hotel's cleanliness is our main focus. We always keep the hotel environment clean and tidy. Our staff are also trained to provide friendly and professional service to create a pleasant and welcoming atmosphere for all our guests. Thank you once again for your trust in choosing our hotel as your accommodation. We hope to welcome you back in the future and provide you with even better experiences. Sincerely, Wayan Agus Suartama Rooms Manager
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dinal h. a.
10,0
/10
Reviewed 2 week(s) ago
Hotel with hospitality and strategic location. Clean and comfort.
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Accommodation's Reply
09 Oct 2025
Dear Mrs. Dinal H A
Warm Greetings From Platinum Hotel Tunjungan Surabaya
Thank you very much, Mrs. Dinal, for taking the time to share your kind review of Platinum Hotel Tunjungan Surabaya. We are truly delighted to know that you enjoyed our warm hospitality and found the hotelโs location to be convenient and strategic โ right in the heart of Surabaya, close to shopping centers, offices, and the cityโs main attractions.
Weโre also pleased that you appreciated the cleanliness and comfort of our facilities. Providing a clean, cozy, and welcoming environment for every guest is one of our top priorities, and itโs wonderful to know that we met your expectations in these areas.
Your positive feedback means a lot to us and will inspire our entire team to continue delivering exceptional service and memorable experiences.
We truly look forward to welcoming you back soon for another pleasant and comfortable stay at Platinum Hotel Tunjungan Surabaya.
Warm Regards,
I Wayan Agus Suartama
Room Division Manager
E***o
Leisure
10,0
/10
Reviewed 2 week(s) ago
Delicious food, right in front of the hotel on Sunday car-free day. Close to the city center. I've been to this hotel five times and never get bored.
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Accommodation's Reply
09 Oct 2025
Dear Valued Guest. Warm Greetings From Platinum Hotel Tunjungan Surabaya. Thank you for your warm review and for your trust in choosing Platinum Hotel Tunjungan Surabaya for your five visits. We are very honored to be your first choice every time you visit or staycation in Surabaya. We are pleased to know that you enjoy the taste of the food we serve and love the hotel's strategic location โ close to the city center, the Tunjungan area, and the lively Car Free Day atmosphere every Sunday morning right in front of the hotel. Reviews like this are a great motivation for our entire team to continue to maintain the consistency of service, cleanliness, and quality of facilities so that every visit you make is always memorable. Thank you for your support and trust. We look forward to welcoming you back for an even more comfortable and enjoyable stay at Platinum Hotel Tunjungan Surabaya, a second home for each of our loyal guests. Warm Regards, i wayan Agus Suartama. Room Division Manager.
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h***g
Business
8,5
/10
Reviewed 2 week(s) ago
The room is clean, the food is varied and delicious, leaving the hotel straight to a busy place, it is recommended to stay at this hotel.
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Accommodation's Reply
08 Oct 2025
Dear Valued Guest, Warm Greetings From Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to share your experience with us. We are delighted to learn that you were satisfied with the cleanliness of your room, the variety of delicious food, and our strategic location in the heart of Surabaya. Comments like these are a great encouragement for our entire team to continue providing the best service and maintaining the quality of our facilities. We are committed to providing a comfortable, enjoyable, and unforgettable stay for every guest. Our location in the heart of the city is indeed one of our advantages, making it easy for guests to shop, relax, or enjoy the typical Surabaya atmosphere just a short walk from the hotel. We also continue to innovate in serving breakfast menus and dishes with a variety of flavors to always satisfy our guests' tastes. We hope your stay this time leaves a positive impression and becomes a reason to return on your next visit. Once again, thank you for your trust and recommendation. We look forward to welcoming you back to enjoy the comfort and warm service typical of Platinum Hotel Tunjungan Surabaya. Warm Regards, i wayan Agus Suartama. Room Division Manager
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dinal h. a.
Business
10,0
/10
Reviewed 2 week(s) ago
Overall, the service was good, the staff was friendly, and the hotel was clean. However, unfortunately, when I initially requested a non-smoking room, I was met with the lingering smell of cigarette smoke upon check-in.
The location is very strategic, close to the city center, the Tunjungan area, malls, Surabaya's town square, hospitals, and more.
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Accommodation's Reply
09 Oct 2025
Dear Ms. Dinal h a. Warmest Greetings From Platinum Hotel Tunjungan Surabaya. Thank you, Ms. Dinal, for taking the time to share your experience staying at Platinum Hotel Tunjungan Surabaya. We are very pleased to know that you were satisfied with the good service, the friendliness of our staff, the cleanliness of the hotel, and the strategic location that provides easy access to various important places in downtown Surabaya. However, we sincerely apologize for the inconvenience you experienced regarding the smell of cigarette smoke in the room that was supposed to be non-smoking. This certainly does not comply with the comfort standards we apply to our guests. Your feedback is taken seriously and we have forwarded it to the Housekeeping and Front Office teams so that in the future, corrections can be made in preparing the rooms and ensuring that every non-smoking room is completely free from cigarette odor before guests check in. Once again, thank you for your input and trust, Ms. Dinal. We look forward to welcoming you back for a more comfortable and enjoyable stay at Platinum Hotel Tunjungan Surabaya. Warmest Regards, i wayan Agus Suartama. Room Division Manager
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R***n
Staycation
8,7
/10
Reviewed 2 week(s) ago
The water service department visited, but the water was still dirty, even 3 hours before check-out. The soundproofing in the room was very poor; you could hear footsteps from upstairs and conversations from various rooms. Other than that, the entire hotel staff was very friendly and kind, always greeting and ready to help when asked.
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Accommodation's Reply
09 Oct 2025
Dear Valued Guest, Warm Greetings from Platinum Hotel Tunjungan Surabaya. Thank you for your review and for taking the time to share your experience during your stay at Platinum Hotel Tunjungan Surabaya. We greatly appreciate your appreciation for the friendliness of all staff who always strive to provide the best service and are ready to assist every guest with a smile and a warm greeting. We apologize for the inconvenience experienced regarding the condition of the water which was still dirty despite being handled by the Engineering team, as well as the less than optimal soundproofing of the room. This certainly does not meet the standard of comfort we expect for every guest. Your input is our serious concern and will be immediately followed up by the relevant department for inspection and improvement to prevent this problem from recurring in the future. Once again, thank you for your feedback and positive appreciation for our team's service. We look forward to welcoming you back for a much more comfortable and perfect stay at Platinum Hotel Tunjungan Surabaya. Warm Regards, i wayan Agus Suartama. Room Division Manager
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dinal h. a.
Business
10,0
/10
Reviewed 2 week(s) ago
Overall, the service was okay, the only thing we regret is that the room I stayed in smelled of cigarettes even though I booked a non-smoking room, not the other way around.
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Accommodation's Reply
07 Oct 2025
Dear Ms. Dinal, Warm greetings from Hotel Platinum Tunjungan Surabaya. Thank you, Ms. Dinal, for taking the time to share your experience staying at Platinum Hotel Tunjungan Surabaya. We are very pleased to know that you were overall satisfied with the service provided by our team. However, we sincerely apologize for the inconvenience you experienced regarding the smell of cigarettes in your non-smoking room. This certainly does not meet the standard of comfort we expect for every guest. We are committed to continuously improving the quality of service and comfort to prevent a similar incident from happening again. Thank you for your understanding, Ms. Dinal. We look forward to welcoming you back and providing an even more perfect stay on your next visit to Platinum Hotel Tunjungan Surabaya. Best regards, i wayan Suartama, Room Division Manager
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Aw
Adi w. c.
Staycation
9,7
/10
Reviewed 2 week(s) ago
Friendly hotel staff. One of the best choices in Surabaya.
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Accommodation's Reply
07 Oct 2025
Dear Mr. Adi. Warmest Greetings From Platinum Hotel Tunjungan Surabaya. Thank you, Mr. Adi, for your positive review of Platinum Hotel Tunjungan Surabaya. We are delighted to hear that you rate our hotel as one of the best choices in Surabaya and that you experienced the hospitality of our entire staff during your stay. Friendliness and sincere service are our top priorities in creating a memorable stay for every guest. Your review is a great motivation for us to continue to maintain our service standards, improve the quality of our facilities, and ensure that every guest experiences maximum comfort and satisfaction during their stay at our hotel. We will continue to strive to provide not only a comfortable experience, but also a positive one with every visit. Thank you again for your appreciation and trust, Mr. Adi. We look forward to welcoming you back soon and providing an even more special stay at Platinum Hotel Tunjungan Surabaya, a place where hospitality and comfort blend perfectly. Warmest Regards, i wayan Agus Suartama. Room Division Manager
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ZZ
Zihan Z.
Staycation
10,0
/10
Reviewed 2 week(s) ago
first stay at platinum
2-10-2025
Immediately suitable and added to the staycation
from check in ok
clean fresh room ONLY the sound insulation is still not optimal
bed & pillow
ok
food has many variations of flavors ok
overall very ok
thank you
to all platinum crew please maintain and improve the quality
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Accommodation's Reply
07 Oct 2025
Dear Ms. Zihan. Warm greetings from Hotel Platinum Tunjungan Surabaya. Thank you, Ms. Zihan, for your impressive review and for choosing Platinum Hotel Tunjungan Surabaya as your first staycation. We are delighted to hear that your overall experience was enjoyable, from the smooth check-in process, the clean and fresh room, to the comfort of the bed and the variety of food you enjoyed. Your feedback regarding the soundproofing is also greatly appreciated. This will be a concern for our team, so that we can continue to evaluate and improve for maximum comfort for all guests. We also thank you for your appreciation of our entire team. Support like this is a great encouragement for us to continue maintaining and improving the quality of service, so that each of your next visits will be even more memorable. We look forward to welcoming Ms. Zihan back for your next staycation at Platinum Hotel Tunjungan Surabaya. Best regards, i wayan Suartama. Room Division Manager
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H***S
10,0
/10
Reviewed 3 week(s) ago
Recommended hotel if in Surabaya
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Accommodation's Reply
01 Oct 2025
Dear Our Valued Guest,
Warm greetings from Platinum Hotel Tunjungan Surabaya
Thank you very much for your wonderful feedback and for recommending our hotel when visiting Surabaya. It brings us great joy to know that your stay was enjoyable and left a positive impression. Your kind words are a true motivation for our team to keep providing the best service, comfort, and hospitality to every guest. We sincerely appreciate your support and canโt wait to welcome you back for another memorable experience on your next trip to Surabaya.
Best Regards
I Wayan Agus Suartama
Room Division Manager
Verified Traveler
Staycation
10,0
/10
Reviewed 3 week(s) ago
Next time I want to stay again with a view of the city corner
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Accommodation's Reply
01 Oct 2025
Dear Our Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for your review. We are delighted to hear that you plan to stay with us again and that you have chosen a corner room with a city view. For a more special experience, we highly recommend the Executive Room, which offers spectacular views directly onto Jalan Tunjungan, especially at night with the sparkling city lights. We are confident that this room type will add to your comfort and provide a unique experience during your stay. We look forward to welcoming you back soon and will be happy to assist you with your reservation. Warm Regards. I Wayan Agus Suartama, Room Division Manager
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Verified Traveler
Staycation
10,0
/10
Reviewed 3 week(s) ago
The service is very friendly and comfortable, the breakfast is really delicious...
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Accommodation's Reply
28 Sep 2025
Dear Valued Guest, Warm Greetings From Platinum Hotel Tunjungan Surabaya. Thank you very much for taking the time to share your experience staying with us at Platinum Hotel Tunjungan Surabaya. We are very pleased to know that our service was friendly and made you feel comfortable during your stay. For us, guest hospitality and comfort are always our top priorities, so this positive feedback is truly a valuable appreciation for our entire team. We are also very happy to hear that you enjoyed our breakfast. Our culinary team always strives to present a varied menu selection, ranging from local specialties to international dishes, with the hope of satisfying the tastes of all guests. Knowing that our breakfast left a pleasant impression on you really makes us proud and motivated to continue to maintain the quality of taste and service. Positive reviews like yours mean a lot to us. Besides being a new encouragement for the team, this review can also be an inspiration for other guests who want to have a similar experience. We look forward to welcoming you again on your next visit, and may every stay be filled with comfort and happy memories with us. Warm Regards, i wayan Agus Suartama. Room Division Manager
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Verified Traveler
Staycation
10,0
/10
Reviewed 3 week(s) ago
Breakfast was delicious, service was excellent.
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Accommodation's Reply
28 Sep 2025
Dear Valued Guest, Warm Greetings from Platinum Hotel Tunjungan Surabaya. Thank you for this brief but meaningful review. We are delighted to learn that you were satisfied with the service provided by our team and enjoyed the breakfast served at Platinum Hotel Tunjungan Surabaya. Every morning, our culinary team strives to serve a varied menu with maintained flavors, ranging from local Surabaya specialties to international dishes. Hearing that all the dishes tasted delicious is truly a source of pride and great motivation for us to continue maintaining quality. Furthermore, appreciation for good service is also very meaningful for our entire team. We believe that friendliness, attention, and sincerity in service are the keys to creating a pleasant stay for every guest. We hope this positive experience makes you more comfortable and memorable during your stay. We hope to welcome you again on your next visit and provide an even more special experience. Warm Regards, i Wayan Agus Suartama, Room Division Manager
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D***h
10,0
/10
Reviewed 4 week(s) ago
I asked for a non-smoking room, but when I opened it, the room still smelled of cigarette smoke.
Other things were good.
Comfortable hotel, friendly staff.
Delicious and varied food.
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Accommodation's Reply
28 Sep 2025
Dear Valued Guest, Warm Greetings from Platinum Hotel Tunjungan Surabaya. Thank you for sharing your experience staying at Platinum Hotel Tunjungan Surabaya. We are very pleased to know that you were comfortable with the hotel facilities, the friendly staff, and the delicious and varied food. However, we would also like to extend our deepest apologies for the inconvenience related to the smell of cigarette smoke in your room, even though you had requested a non-smoking room. This is certainly not in accordance with the standards we always maintain and is a serious concern for our team. We have forwarded this feedback to the relevant team to be more thorough in ensuring that every non-smoking room is completely free of cigarette odor, so that a similar incident does not happen again. We greatly appreciate your understanding and continue to give positive appreciation for other aspects of your stay experience. This feedback motivates us to continue improving the quality of our service. We look forward to welcoming you again in the future and providing a more perfect experience that meets your expectations. Warmest Regards, i Wayan Agus Suartama, Room Division Manager
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im
i made t. b.
Business
9,4
/10
Reviewed 4 week(s) ago
The hotel with the best service in Surabaya right now. Keep it up ๐
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1 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Mr. i made, Warm greetings from Hotel Platinum Tunjungan Surabaya. Thank you very much for your positive review and extraordinary appreciation. We are very pleased and honored to know that you rated our hotel as the hotel with the best service in Surabaya today. This comment is both a source of pride and a great motivation for our entire team to continue providing the best to every guest. Friendly, fast, and attentive service is always our top priority, because we believe that a memorable stay begins with sincere service. Your feedback further strengthens our team's spirit to maintain and even improve service standards to always be consistent and in line with guest expectations. We greatly appreciate your support and hope that your next visit will bring the same, or even more pleasant experience. Your review is also very meaningful to us because it can be an inspiration for other guests who are looking for a place to stay with the best service in this city. Once again, thank you for your trust and perfect rating. We look forward to the opportunity to welcome you back in the near future. Sincerely, i wayan Agus Suartama. Room Division Manager
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DF
Dian F.
Staycation
10,0
/10
Reviewed 4 week(s) ago
Favorite hotel with Tunjungan view ๐
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Accommodation's Reply
26 Sep 2025
Dear Ms. Dian, Warm greetings from Hotel Platinum Tunjungan Surabaya. Thank you very much for your warm review. We are very pleased to know that our hotel is your favorite and that you enjoyed the beautiful view of Jalan Tunjungan from your room. This view is indeed one of the main attractions, especially since Jalan Tunjungan is a historic icon and the bustling center of Surabaya, full of life, both day and night. We understand that a stay experience is not only about the comfort of the room, but also about the atmosphere that can be felt. Therefore, it is an honor for us when you can enjoy the beautiful panorama of the city directly from the hotel. This view, which combines a modern atmosphere with a touch of history, is often a memorable moment for many guests, and we are very happy that you felt this too. Your short but meaningful review really motivates our entire team to continue providing the best service, so that every visit you and other guests always leave a pleasant impression. We very much look forward to the opportunity to welcome you again on your next visit. May every stay always bring happiness and beautiful memories with us. Sincerely, i wayan Agus Suartama. Room Division Manager
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n***y
10,0
/10
Reviewed 4 week(s) ago
Can't wait to stay here again and again
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Accommodation's Reply
24 Sep 2025
Dear Valued Guest,
Warm Greetings From Platinum Hotel Tunjungan Surabaya.
Thank you very much for sharing such a wonderful review with us, we are truly delighted to know that you โcanโt wait to stay here again and again.โ Hearing this kind of feedback is the greatest compliment for our team, as it shows that the comfort, service, and hospitality we strive to provide have left a lasting impression on you. At Platinum Hotel Tunjungan Surabaya, our mission is to create not just a stay, but a memorable experience that makes every guest feel at home and eager to return.
Your kind words inspire us to keep improving and ensuring that each stay is even more enjoyable than the last. From the warm welcome at check-in, the comfort of our rooms, to the small details that complete your visit, our team is dedicated to making sure you feel well taken care of at every moment.
We are deeply grateful for your trust and loyalty, and we sincerely look forward to welcoming you back many more times in the future. May each visit with us continue to bring comfort, happiness, and beautiful memories. Thank you once again for choosing Platinum Hotel Tunjungan Surabaya as your home in the heart of the city.
Warm Regards,
I Wayan Agus Suartama
Room Division Manager
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