Puri Asri Reformasi Pontianak

I had booked two rooms for my guests, Dinillah and Iklima, through Traveloka. However, when my guests checked in, the receptionist told me there were no rooms booked under those names, and then advised me to book the rooms manually. Even though they had already booked and paid for them through Traveloka. After checking out, my guests reconfirmed that they had previously booked rooms here and wanted a refund for the two unused rooms. The staff reasoned that they couldn't refund the money because they didn't show proof of payment through Traveloka at check-in. My suggestion is that the hotel management should first check with the hotel to see if proof of payment is required upon check-in; they only need to state their name and show their ID card. Thank you 🙏🏻

I had booked two rooms for my guests, Dinillah and Iklima, through Traveloka. However, when my guests checked in, the receptionist told me there were no rooms booked under those names, and then advised me to book the rooms manually. Even though they had already booked and paid for them through Traveloka. After checking out, my guests reconfirmed that they had previously booked rooms here and wanted a refund for the two unused rooms. The staff reasoned that they couldn't refund the money because they didn't show proof of payment through Traveloka at check-in. My suggestion is that the hotel management should first check with the hotel to see if proof of payment is required upon check-in; they only need to state their name and show their ID card. Thank you 🙏🏻

Very comfortable. I've stayed here several times.

Everything is ok..just surprised when I woke up on the first day, suddenly there was a cockroach, I don't know where it came from. the rest is okkk😇

The room is comfortable and very clean

The hotel staff is very friendly and clean

the room is comfortable, we slept soundly here, the facilities are according to the price, if this and that are lacking it is still understandable

Highly recommended, the main thing is solid.

Good service, clean room, cold AC. Recommend 👌🏻👌🏻

The AC is not cold enough even though the temperature is at 16°

In the room there is a TV, table and chairs, wardrobe and clothes hangers, 2 bottles of mineral water, AC, blanket, one towel, private bathroom plus soap, toothpaste, toothbrush, shower without hot water, clean room, friendly staff.

The hotel staff is quite friendly, just a little suggestion to upgrade the sitting toilet which often causes problems.

The hotel staff is friendly and the hotel situation is like home.

okay, location not far from cafe, culinary quiet atmosphere, cold ac, national tv peaceful ko

The place is comfortable and the location is also good.

very good service, clean room, the best

The hotel staff is very friendly and helpful in the check in and check out process, the location is also strategic and comfortable.

As usual, if you go to Pontianak, you must stay here. You won't regret it because the price is affordable but the cleanliness is extraordinary.

One of the accommodation choices when going to Pontianak Cleanliness is very well maintained and service is excellent Very highly recommended for a place to rest and many coffee shops or hangout places around the accommodation You won't regret staying here Affordable price but quite good facilities

With such cheap prices and such good facilities, I will visit again next time.