Shangri-La Surabaya

Hotels
Jalan May. Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256
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About Accommodation

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Shangri-La Surabaya is a hotel in a good neighborhood, which is located at Sawahan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Staffs have been vaccinated for COVID-19.

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi

What Guests Say About Their Stay

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Strategic Location (3)
Kids Friendly (1)
Friendly Staffs (1)
Excellent Service (2)
8.5
/ 10
Lulu K. N.
Excellent short stay, perfect and clean room with very warm team. Highly recommended

Location Info

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Jalan May. Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256
Lobby Shangri-La Surabaya
Lobby 2 Shangri-La Surabaya

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Location


Shangri-La Surabaya is a hotel in a good neighborhood, which is located at Sawahan.

The hotel has a very good location, also near the Juanda International Airport (SUB), which is only 12.74 km away.

The hotel is located only 7.64 km away from Kandangan Station.

Not only well positioned, but Shangri-La Surabaya is also one of hotels near the following Jamur Hill within 32 km and SD Negeri Banjarsari 1 within 19.46 km.

About Shangri-La Surabaya

Shangri-La Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, Shangri-La Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Shangri-La Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Shangri-La Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Shangri-La Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Shangri-La Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Shangri-La Surabaya.

All Facilities

Bar, Cafe and Lounge Shangri-La Surabaya
Bar, Cafe and Lounge
Swimming Pool Shangri-La Surabaya
Swimming Pool
Entertainment Facility Shangri-La Surabaya
Entertainment Facility
Fitness Center Shangri-La Surabaya
Fitness Center
Functional Hall Shangri-La Surabaya
Functional Hall

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Dining area
  • Fullboard with drinks
  • Gala dinner
  • Nightclub
  • Poolside bar
  • Bar
  • Set menu dinner
  • Set menu lunch
  • Dietary menu
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Newspaper in lobby
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Children play area
  • Entertainment for children
  • Fitness center
  • Garden
  • Health club
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • TV lounge

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Hair salon
  • Shops

Sports and Recreations

  • Aerobics
  • Fitness center
  • Outdoor tennis court
  • Table tennis
  • Tennis

Business Facilities

  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities

Transportation

  • Car rental
  • Shopping center shuttle
  • Valet parking (surcharge)

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Wheelchair accessible

Kids and Pets

  • CRIBS
  • Highchairs

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Shangri-la always aims to ensure fair and transparent pricing. To this end our room rates are adjusted based on the number of guests occupying a room. This ensures that single travelers are charged proportionately less than two guests. We look forward to welcoming you to Shangri-la Hotel, Surabaya.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at Shangri-La Surabaya?
There are top facilites at Shangri-La Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Shangri-La Surabaya?
The standard check-in time at Shangri-La Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Shangri-La Surabaya provide breakfast?
Yes, Shangri-La Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 1,916 verified guests reviews
8.7
Impressive
Fantastic
845
Very Good
805
Satisfying
56
Average
210
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
strategic location (3)
kids friendly (1)
friendly staffs (1)
excellent service (2)
great cleanliness (1)
tasty breakfast (1)
spacious room (3)
tasty food (3)
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Elisabeth L.
Staycation
10
/ 10
26 Dec 2023
Good view, experience and nice hotel.
Review photo of Shangri-La Surabaya from Elisabeth L.

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RE
Rima E. M.
Staycation
10
/ 10
23 Apr 2023
Kids friendly, yummy food in restaurant, clean & affordable price for 5 star hotel
Review photo of Shangri-La Surabaya from Rima E. M.
Review photo of Shangri-La Surabaya 2 from Rima E. M.
Review photo of Shangri-La Surabaya 3 from Rima E. M.
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Review photo of Shangri-La Surabaya 6 from Rima E. M.
Review photo of Shangri-La Surabaya 7 from Rima E. M.
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Priyambodo A. K.
Staycation
10
/ 10
08 May 2022
The best hotel I've ever stay 🤩👍🏼
Review photo of Shangri-La Surabaya from Priyambodo A. K.
Review photo of Shangri-La Surabaya 2 from Priyambodo A. K.
Review photo of Shangri-La Surabaya 3 from Priyambodo A. K.
Review photo of Shangri-La Surabaya 4 from Priyambodo A. K.
Review photo of Shangri-La Surabaya 5 from Priyambodo A. K.
Review photo of Shangri-La Surabaya 6 from Priyambodo A. K.
Review photo of Shangri-La Surabaya 7 from Priyambodo A. K.

1 liked this review

Accommodation's Reply
11 May 2022
Dear Priyambodo, Thank you very much for the good review. We are glad you enjoyed your holiday with us and thank you for sharing your experience through the photos above. We look forward to welcoming you back to Shangri-La Surabaya. Best Regards, Shangri-La Surabaya Communication Team
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Muhammad F. A.
9.7
/ 10
31 Mar 2023
Overall the service and facilities are good, but there was a slight misrepresentation in the restaurant service, we were asked to move from the table that was already occupied to another table for the KPU group, even though we ordered a general room complete with Ramadan services
Review photo of Shangri-La Surabaya from Muhammad F. A.
Review photo of Shangri-La Surabaya 2 from Muhammad F. A.
Review photo of Shangri-La Surabaya 3 from Muhammad F. A.
Review photo of Shangri-La Surabaya 4 from Muhammad F. A.
Review photo of Shangri-La Surabaya 5 from Muhammad F. A.
Review photo of Shangri-La Surabaya 6 from Muhammad F. A.
Review photo of Shangri-La Surabaya 7 from Muhammad F. A.
+2
Photos

2 liked this review

WF
Wahyu F.
Holiday
9.1
/ 10
08 Jan 2022
The Executive Room is where I welcome the New Year and spend New Year's time alone in this Hotel The Executive Room has a very nice and elegant design , the view in the room that I was in immediately presented a view of the swimming pool and view of the residents' houses around the hotel For breakfast, there are many menus to choose from But for those of you who want to stay here, provide a deposit per night according to the room you booked
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Review photo of Shangri-La Surabaya from Wahyu F.
Review photo of Shangri-La Surabaya 2 from Wahyu F.

2 liked this review

Accommodation's Reply
17 Jan 2022
Dear Wahyu, Thank you for sharing a kind review. We are delighted that you appreciated both the service and the additional space afforded in our Executive Rooms. You might be interested to know that we are currently offering an exclusive Golden Circle Membership promotion to enjoy 50% off all room types when you book using Golden Circle award points for your next visit until 30 April 2022, you can find all the details here bit.ly/gclimfb21. We all look forward to having you back with us before too long. Kind Regards, Jonathan Reynolds General Manager
DU
Diah U.
Business
8.5
/ 10
18 Sep 2022
Very friendly greetings from security, guest relation & front desk upon arrival. Excellent check in process. Room is superb. Old but well maintained. However, breakfast is kind of disappointing. Under staffed. The lay out and presentation of the food options was far below 5 stars standard. Overwhelmed by the crowd and poor service, I decided to just leave after waiting quiet a while just for a clean glass at the juice station.
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Review photo of Shangri-La Surabaya from Diah U.
Review photo of Shangri-La Surabaya 2 from Diah U.
Review photo of Shangri-La Surabaya 3 from Diah U.

1 liked this review

RA
Reno A.
Staycation
8.5
/ 10
24 Jan 2022
Always very good with hospitality and services, that make staycation much better with shangrila Experience!
Review photo of Shangri-La Surabaya from Reno A. S.

1 liked this review

Accommodation's Reply
02 Feb 2022
Thank you very much for the rating and good review, Reno. We are glad you enjoyed your stay and experience with us. Looking forward to welcoming you back again before too long. Kind Regards, Shangri-La Surabaya Communication Team
Sri J. A.
Staycation
10
/ 10
18 Dec 2023
I really enjoyed my staycation at this place because. All the staff are friendly 😊 and late check out is also possible. Because before checking out I had to do fitness and also swim. Thank you Shangri-La🙏 next time will definitely come back again
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Review photo of Shangri-La Surabaya from Sri J. A.

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WN
Widayanti N.
Staycation
10
/ 10
15 Oct 2023
The service is friendly and very helpful. There was a problem checking in because the available rooms were not ready so we had to wait 1.5 hours. But thank God, I was able to check out late until 14.30. Staff are very alert when needed. And really kids friendly 🥰. Get a cute music box toy too.
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Review photo of Shangri-La Surabaya from Widayanti N.

3 liked this review

YA
Yeni A. K.
Business
10
/ 10
11 Nov 2022
Very comfortable to rest. All hotel staff are friendly, the room atmosphere is good, the food is delicious, the bathroom is okay, only the pillows are not comfortable to use because they are too flat. But overall great hotel.
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Review photo of Shangri-La Surabaya from Yeni A.

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Exterior 4 Shangri-La Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.