Shangri-La Surabaya

Hotels
8,7
/10
Very Good
2.323 reviews

What Guests Say About Their Stay

Staff Friendliness (62)
Ambiance (54)
Bedroom (53)
Hotel Area (52)
A***a
8,5
/ 10
One of the best luxurious hotels in Surabaya, easy access from the highway. Definitely will stay here again.
Lulu K. N.
8,5
/ 10
Excellent short stay, perfect and clean room with very warm team. Highly recommended
Desy Jade Natasha
9,7
/ 10
Five stars for the service, room, facility, etc always be my recommendation hotel in surabaya.
Febi S.
10,0
/ 10
Living up the Shangri-La's tradition! Convenient, Luxury weekend stay with your family, with the kind hoteliers, can't ask for more! Certainly will give more than 5 stars if there's any options to it.
Alfonsus K. L. L.
9,7
/ 10
Great staff, perfect cleanliness.
In the Area
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Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Shangri-La Surabaya is a hotel in a good neighborhood, which is located at Sawahan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Shangri-La Surabaya

Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256
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Lobby Shangri-La Surabaya
Exterior 2 Shangri-La Surabaya

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About Shangri-La Surabaya

Shangri-La Surabaya is a luxurious hotel nestled in the heart of East Java, Indonesia. Known for its stunning architecture and world-class amenities, this hotel offers a perfect blend of comfort and elegance. With its strategic location, guests can easily access various attractions, making it an ideal choice for both leisure and business travelers. The hotel features beautifully designed rooms and suites that provide breathtaking views of the city skyline and the surrounding landscapes. Each room is equipped with modern amenities, ensuring a comfortable stay for all guests.

One of the standout features of Shangri-La Surabaya is its commitment to exceptional service. The staff is trained to provide personalized attention, ensuring that every guest feels valued and cared for. Whether you need assistance with your luggage or recommendations for local attractions, the friendly staff is always ready to help. The hotel also boasts a range of dining options, from casual cafes to fine dining restaurants, offering a variety of cuisines that cater to all tastes.

For those looking to unwind, the hotel offers a luxurious spa and wellness center, where guests can indulge in rejuvenating treatments and therapies. The outdoor swimming pool is another highlight, providing a serene environment to relax and soak up the sun. Additionally, the hotel features well-equipped fitness facilities, allowing guests to maintain their workout routines while traveling.

Shangri-La Surabaya is not just a place to stay; it’s an experience that combines luxury, comfort, and convenience. With its elegant ambiance and top-notch facilities, it’s no wonder that this hotel is a preferred choice for travelers visiting Surabaya. Whether you’re in town for business or leisure, Shangri-La Surabaya promises an unforgettable stay that will leave you wanting to return.

Why You Should Stay at Shangri-La Surabaya

Choosing Shangri-La Surabaya for your stay means opting for unparalleled luxury and comfort. The hotel’s prime location allows easy access to the city’s major attractions, shopping districts, and business centers. Guests can enjoy spacious rooms with modern decor and amenities, ensuring a restful night’s sleep. The hotel’s commitment to service excellence means that every need is anticipated and met, making your stay as enjoyable as possible.

Best Time to Stay at Shangri-La Surabaya

The best time to visit Shangri-La Surabaya is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for exploring the city and its attractions. However, if you prefer fewer crowds, consider visiting during the shoulder months of March and November. Regardless of when you choose to visit, Shangri-La Surabaya offers a welcoming atmosphere year-round.

Transportation and Accessibility

Access to the Airport

Shangri-La Surabaya is conveniently located approximately 30 minutes from Juanda International Airport, making it easily accessible for travelers. The hotel offers airport transfer services, ensuring a hassle-free arrival and departure experience. Taxis and ride-sharing services are also readily available, providing additional options for guests.

Public Transportation

For those who prefer public transportation, Surabaya has a well-connected network of buses and taxis. The hotel is situated near major bus routes, allowing guests to explore the city with ease. Additionally, the hotel staff can assist in arranging transportation for day trips or excursions, ensuring that you can make the most of your time in Surabaya.

Unique Facilities at Shangri-La Surabaya

1. Luxurious Spa and Wellness Center

The hotel features a state-of-the-art spa that offers a range of treatments designed to rejuvenate and relax. From traditional Indonesian massages to modern wellness therapies, guests can indulge in a variety of services that promote relaxation and well-being.

2. Outdoor Swimming Pool

The outdoor swimming pool is a perfect spot for guests to unwind. Surrounded by lush gardens, it provides a tranquil escape from the hustle and bustle of the city. Whether you want to take a refreshing dip or lounge by the poolside, this facility is a highlight of the hotel.

3. Fitness Center

For fitness enthusiasts, the hotel offers a fully equipped fitness center with modern exercise equipment. Guests can maintain their workout routines while enjoying stunning views of the city from the gym.

Nearby Attractions at Shangri-La Surabaya

1. Tugu Pahlawan (Heroes Monument)

Located just 5 km from Shangri-La Surabaya, Tugu Pahlawan is a significant landmark commemorating the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great place for a leisurely stroll and to learn about the country’s history.

2. Surabaya Zoo

Approximately 6 km from the hotel, Surabaya Zoo is one of the oldest zoos in Southeast Asia. It houses a diverse range of animals and offers educational programs for visitors. It’s a perfect family-friendly attraction where you can spend a day exploring the wildlife.

3. House of Sampoerna

Just 4 km away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia’s clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this unique product.

4. Surabaya Grand Mosque

Located about 3 km from the hotel, the Surabaya Grand Mosque is one of the largest mosques in Indonesia. Its stunning architecture and serene atmosphere make it a must-visit for those interested in cultural and religious sites.

5. Ciputra Waterpark

For a fun-filled day, Ciputra Waterpark is approximately 10 km from Shangri-La Surabaya. It’s one of the largest water parks in Southeast Asia, featuring thrilling water slides, lazy rivers, and wave pools, making it a perfect destination for families.

6. Surabaya Plaza Shopping Mall

Just 2 km away, Surabaya Plaza is a popular shopping destination offering a variety of local and international brands. It’s a great place to shop for souvenirs, enjoy a meal, or simply relax in a vibrant atmosphere.

7. Kenjeran Beach

Located about 8 km from the hotel, Kenjeran Beach is a beautiful coastal area where visitors can enjoy stunning sunsets and a variety of water activities. It’s a great spot for relaxation and enjoying the natural beauty of East Java.

8. Monumen Kapal Selam (Submarine Monument)

Approximately 6 km from Shangri-La Surabaya, the Submarine Monument is a unique attraction that features a retired Russian submarine. Visitors can explore the submarine and learn about its history, making it an interesting stop for history buffs.

9. Jembatan Merah (Red Bridge)

About 5 km from the hotel, Jembatan Merah is an iconic bridge that holds historical significance in Surabaya. It’s a great place to take photos and learn about the city’s past.

10. Suroboyo Carnival Park

Located around 7 km from Shangri-La Surabaya, Suroboyo Carnival Park is an amusement park that offers a variety of rides and entertainment options. It’s a fun destination for families and thrill-seekers alike.

Tips and Tricks for Staying at Shangri-La Surabaya

Tips During Your Stay

To make the most of your stay at Shangri-La Surabaya, consider booking a room with a city view for a stunning backdrop. Don’t hesitate to ask the staff for local recommendations; they are knowledgeable and eager to help. Also, take advantage of the hotel’s concierge services to arrange transportation or tours.

Tips for Enjoying Hotel Facilities

Make sure to explore the hotel’s dining options. Each restaurant offers a unique culinary experience, so try to sample different cuisines during your stay. Additionally, don’t miss out on the spa services; they are a perfect way to unwind after a day of exploring the city.

Why Book Shangri-La Surabaya on Traveloka

Extensive Accommodation Options

When you book Shangri-La Surabaya through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a luxurious suite or a cozy room, Traveloka has you covered. The platform offers various choices that cater to different budgets and preferences, ensuring you find the perfect stay.

Easy and Flexible Payment Options

Traveloka provides easy and flexible payment options, allowing you to choose convenience with Pay at Hotel. This feature lets you save even more with PayLater, making your booking experience hassle-free and budget-friendly.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program. This program allows you to earn amazing benefits and special perks, enhancing your travel experience and providing additional value for your bookings.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Shangri-La Surabaya. These reviews provide valuable insights and help you make informed decisions about your stay, ensuring you choose the best accommodation for your needs.

With all these advantages, there’s no reason not to choose Shangri-La Surabaya for your next trip. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Shangri-La Surabaya

Lobby Shangri-La Surabaya
Lobby
Exterior Shangri-La Surabaya
Exterior
Others Shangri-La Surabaya
Others

Hotel Services

  • Concierge
  • Money changer
  • Medical service
  • Laundry service
  • Tours
  • 24-hour security
  • 24-hour Receptionist

Public Facilities

  • Early check-in
  • Parking
  • Room service
  • Coffee shop
  • Safety deposit box
  • Restaurant

Food and Drinks

  • Buffet breakfast
  • Continental breakfast
  • Nightclub

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Gift shop

Transportation

  • Car rental
  • Valet parking

Things to Do

  • Health club
  • Massage

General

  • AC

Accessibilty

  • Wheelchair accessible

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Shangri-La Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Shangri-La Surabaya
363
Number of floors in Shangri-La Surabaya
17
Another facilities in Shangri-La Surabaya
Concierge, Money changer, Medical service, Laundry service, Tours

Frequently asked question in Shangri-La Surabaya

What are available facilities at Shangri-La Surabaya?
There are top facilites at Shangri-La Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Shangri-La Surabaya?
The standard check-in time at Shangri-La Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Shangri-La Surabaya provide breakfast?
Yes, Shangri-La Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Shangri-La Surabaya?
Shangri-La Surabaya is a 5.0-star hotel.
How many floors does Shangri-La Surabaya have?
Shangri-La Surabaya has 17 floors.
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More Reviews from Other Guests in Shangri-La Surabaya

Traveloka (2.104)
Other sources (219)
8,7
Very Good
From 2.104 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,0

Meal

8,8

Location

9,0

Service and Facilites

8,9

People often mention about Shangri-La Surabaya
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Staff Friendliness (39)
Bedroom (33)
Ambiance (32)
Room Space (31)
Bathroom (31)
Hotel Area (31)
Taste (28)
Soundproof (25)
Variety (25)
Distance to City Center (24)
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Traveler Reviews Shangri-La Surabaya

Number of reviews per page
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40
Customer reviews
Mega A. R.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
I really like the breakfast, it's delicious and varied👌
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,4
/10
Reviewed 5 week(s) ago
Left behind items are already gone after only 2 hours huhu be careful and be more careful if you want to stay overnight here. Other star hotels in Surabaya if there are items left behind immediately call and give a warning this one on WA the response is slow hikss even though it is a 5 star quite disappointed with this experience but for the room the facilities and food are all okayeee
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N***A
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Enjoy a fun holiday even if your home is in Surabaya, still choose the Shangri-La Hotel to keep your children happy.
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1 people find it helpful
A***a
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 9 week(s) ago
One of the best luxurious hotels in Surabaya, easy access from the highway. Definitely will stay here again.
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Yoga G.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 10 week(s) ago
Your promotion so funny, after I stay at your hotel, I plan to stay again on July 14, 2025 but your price become higher than before and other Hotel
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Rudianto
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
First stay at Shangrila and very memorable.
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1 people find it helpful
Lenny Y.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 11 week(s) ago
The variety of side dishes on the buffet is not very tempting for children.
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Eka r. w.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
The staffs are so friendly and helpful.
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F***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
All the best here, always satisfied.
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T***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 15 week(s) ago
The room is spacious and comfortable. The staff is very friendly and helpful. This hotel is quite old, so it may need some touch.
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 15 week(s) ago
The staff is friendly, but unfortunately there is no free valet, also the kids club is not well maintained, there are not many kinds of toys, the swimming pool looks old.
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W***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 16 week(s) ago
Impressed with the hotel cleanliness, very well maintained, and great service. All the people at the Horizon floor provide immaculate service. Will be back on my next Surabaya trip.
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A***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,4
/10
Reviewed 18 week(s) ago
The swimming pool is mossy, the chlorine stings, it's a shame even though the room is very clean and pleasant.
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A***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,4
/10
Reviewed 18 week(s) ago
The swimming pool is mossy, the chlorine stings, it's a shame even though the room is very clean and pleasant.
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2 people find it helpful
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Nur F.
icon-origin-TRAVELOKA
7,2
/10
Reviewed 18 week(s) ago
Overall shangrila is very comfortable and always our choice when in Surabaya, but unfortunately the restaurant staff named Iswari is not very helpful, and very disappointing. Does not provide a solution. Fortunately we made a complaint to the receptionist and were very helped by Mrs. Lia as FOM. Please maintain it, it's a shame that the image of shangrila is made bad because of the behavior of the restaurant staff. For the excellent room, it is very comfortable and there are no obstacles. Thankyouu ❤️
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2 people find it helpful
R***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 week(s) ago
The hotel staff is very helpful, very comfortable, complete facilities, very satisfied and highly recommended.
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2 people find it helpful
Michel S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 20 week(s) ago
Simply the best! On of my favorite hotels ! My stay at Shangri-La Surabaya was truly splendid! The Horizon Club Deluxe Room offered spacious comfort and tasteful furnishings, providing a warm and homey atmosphere. The Horizon Club privileges, including afternoon coffee and evening cocktails, added a touch of luxury to the experience. The hotel’s facilities, from the outdoor swimming pool with its serene ambiance to the diverse dining options, were exceptional. Jamoo Restaurant’s breakfast buffet, featuring a wide range of international and local dishes, was a delightful culinary journey. The attentive staff and thoughtful amenities made the stay unforgettable. I highly recommend Shangri-La Surabaya for anyone seeking a luxurious and memorable stay in the heart of the city.
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1 people find it helpful
a***e
icon-origin-TRAVELOKA
9,1
/10
Reviewed 22 week(s) ago
Property is not so new, but still very well maintained. Staff is friendly from bell boy, check-in, to the gym staff. Bonus tip, each room comes with complimentary 1 hour tennis court use. A little minus point for somewhat inconvenient parking. It is not directly connected to the main building, have to walk through the ballroom for access.
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Andi H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 23 week(s) ago
Hotel with strategic location. Rooms are very clean. Staff are very friendly and helpful. Many facilities especially for children.
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R***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 24 week(s) ago
Friendly hotel staff very helpful in check in and check out process
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1 people find it helpful
Number of reviews per page
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