The Suminar Hotel

The atmosphere was a bit quiet, the room was okay, but the bathroom water was very small. Even from dawn until morning, there was no water at all for ablutions for morning prayers. So, we overslept a bit. It wasn't anticipated because there was reportedly a problem with the pump. The breakfast menu was rather bland.

I swear I was so disappointed, even though the location was okay, the room was also clean. But what made it uncomfortable was when the bathroom water was off and it was very, very annoying. Imagine you're taking a shit and when you want to wash it turns out the water doesn't flow, there's no toilet paper, there's no trash can in the room. It's really a shame. Even though I wanted to give a good review because of the cleanliness of the room, unfortunately this hotel made a fatal mistake with the bathroom water not flowing and I complained and called many times, and was stuck in the bathroom for 15 minutes because I couldn't wash while taking a shit. When the water didn't flow at first, I tried to be positive, thinking it was okay, maybe it was because of the power outage. But it turned out that at 5 am in the morning I wanted to take a shower, ehhhh the water didn't flow anymore, I had to rush to take a shower because I had to take the morning train. Then complained that it turned out that the water pump was deliberately not turned on because it was often full, oh my gosh, I was really disappointed, why not use an automatic float that turns off the pump when the water is full and turns on when the water is low. It's really a shame, right? Even though the room is clean, there is no trash can in the room, the wifi doesn't work, the TV doesn't work, the AC isn't cold, and there's no tea or coffee either. Please, Suminar Hotel Management, look at your customers' complaints. It's really a shame, right? 😭😭😭😭😭

quite good in service, the rooms are quite comfortable, but the sound of vehicles is quite audible in the rooms at the front

no towels provided, cleanliness is lacking, food is delicious, AC is on, TV is good

Everything went well, I liked staying at Suminar Hotel. The room was big, comfortable and clean, the breakfast was also delicious, the downside is that this hotel does not provide toiletries and the wifi was having problems when I stayed.

Lack of drinking water & toiletries. Shower with cold water.

Recommendation for small families who want to vacation in Garut city, order a deluxe room and get 2 fairly large beds. The room is clean and the bathroom is clean. In front of the room is directly to the car park

You have to complain first before it gets fixed.

Nice, clean, flexible check in hours.

The hotel staff is nice, the hotel rooms are quite comfortable, easy access, facilities are in accordance with the affordable price.

Affordable pocket-friendly prices

Hotel staff are not responsive to complaints, the bathroom shower leaks and there is no toilet tissue available.

Very comfortable and the price is safe for your wallet

Quite comfortable, the room facilities must be requested in advance not provided immediately

Entering the hotel at night and entering the first hotel room immediately the smell of cigarettes was very strong, the water heater had no sugar, no towels, so I had to ask the water heater officer, the hot water didn't come out, I complained to the officer, waited for him but he didn't come, finally I took a shower with lukewarm water until morning, it was still the same when I complained, the answer was the same. In the room there were still cigarette butts on the floor even though we didn't smoke, the bathroom walls were black and hadn't been cleaned. It's just a shame, it's not worth the rental price. Please pay attention to the cleanliness of the room and the preparation before the guest arrives, thank you

Got a double bed, spacious room, hotel model like a boarding house, I prefer direct access to the yard, going back and forth or ordering food, you don't need to go to the lobby, the breakfast is also delicious, next time I'll stay here again, the downside is that 1 water heater is turned off and I have to complain just turn it on first.

Towels and Wifi Passwords are not provided.

Responsive and friendly staff during service. Many places to eat around the hotel. Spacious parking.

There are no toiletries. The bathroom is dirty.

The staff is very friendly. Some facilities may need improvement such as AC, sink, hot water, shower head and complete amenities can be added. Comfortable as usual staying at Suminar. Thank you.