The Win Hotel Surabaya

Clean and comfortable. The staff is friendly and the service is fast. It's located in the city center.

The hotel staff are all friendly, the AC is not cold 😭 The sheets, pillowcases, and bolsters should be renewed because they are really shabby, the room is still dusty and dirty in the corners 🥲

Strategically located in the city center, close to City Hall, Youth Hall, and the Bamboo Spear Monument. It's close to everything.

Comfortable, delicious, friendly Sorry, the picture is of the ice cream from the hotel, it's delicious.

I've been a regular here. I'm always satisfied with the staff and facilities.

Great, the hotel is great for families, close to the office area and malls. Fast service, clean hotel.

Very good, don't really like the hotel, it's good, great

non-smoking room, bathroom smells of cigarettes, room is not soundproof, no TV broadcast

room was ok, wifi quite slow. several parts of the corridors need to be refurbished.

Overall, it's still okay for a short trip. The staff is friendly. However, for a staycation, there's still room for improvement. The bedsheets were stained. The lobby is integrated with the restaurant, including the reception. The elevator requires access through the restaurant's dining room. Breakfast was initially announced at the restaurant. The next morning, chicken soto was delivered to the room without asking for your menu choices. For a price range of 400 rupiah and up, there are many other 3-star hotels near Gubeng Station.

Nice hotel, got a twin room, clean room, cold AC, there is a TV, can use YouTube. But when checking out, it was a bit slow even though there was no queue.

Clean room, very strategic location. The cafe/restaurant opens too late. We booked a room and breakfast, but when it was time for breakfast, they told us our room didn't include breakfast. I ended up showing the invoice from Traveloka. As a result, we had to wait approximately 30 minutes for our food to be served. In my opinion, the food tasted okay, but as you can see in the picture, the only side dish was one crispy sausage and chicken soup. There were a few pieces of chicken in it. At least a fried egg would have been more appropriate than that one small sausage. The name on the front isn't Win Hotel, but Uniq Hotel, so when I made an appointment with my mother, she was a bit confused as to whether this was the real hotel. If the name changes, please change it immediately.

Love it so much. I've stayed here three times.

Stayed for the 3rd time, because the price is affordable & the hotel is highly recommended.

Anyway, my regular hotel is good.

The location is connected to a cafe so it's not very comfortable

The hotel is cool. There is a photo spot on the 1st floor. But the receptionist is the same as the restaurant cashier. So it's confusing which side is the lobby. Then there is also an art gallery but you have to pay again. But with a price under 400 in the middle of the city with facilities like that, it's pretty good. Worth to try

It was good, except for the amenities, 240 mL mineral water only, really? And the breakfast was late almost 30 minutes

The location is strategic in the middle of the city, there is a cafe with a pretty good menu and the place is suitable for working. The staff is easy to help.

friendly staff, spacious room, cute game room design, there is a PS4, snake lader, uno, comics.. the facilities are okay.. the room and bathroom are clean, in the middle of the city so it's close to everywhere, there is a place to eat and the noodles are okay.. it can be repeated.. good job.. keep it up..