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Vasa Hotel Surabaya
Hotels
8,7
/10
Very Good
4.470 reviews
What Guests Say About Their Stay
Staff Friendliness (62)
Room Space (56)
Bedroom (53)
Hotel Area (50)
Hardjo S. L.
10,0
/ 10
We like the bed and pillow. They are comfortable, and the staff at the coffee shop is very friendly and helpful. We are having a good experience during our stay.
Joyce S.
10,0
/ 10
Thank you vasa for became very helpful and give my family outstanding staycation experience.🥰
firman n. a.
9,7
/ 10
"Everything is perfect! The hospitality, the cleanliness, the luxurious.▪︎ Comfortable room.▪︎ Great service.▪︎ Strategic location.▪︎ Tasty food.▪︎ Great facilities.▪︎ Clean.▪︎ Quick service.▪︎ Friendly staff. Definitely will come back when back to Surabaya. Thank you Ms. Brenda, suzan, audrey and Team are really great."
Adri E. P.
8,5
/ 10
Got upgraded to an apartment type, really spacious and full with kitchen utensils, nice sleep and nice food (I stay for an event at the hotel, with lunch and dinner provided)
Rizki F. P.
9,4
/ 10
comfortable and spacious room with nice city view. well cooked and various menu for breakfast. polite and highly responsive staff value for money
In the Area
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Jalan HR Muhammad No 31, Sukomanunggal, Surabaya, Jawa Timur, Indonesia, 60189
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Vasa Hotel Surabaya
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What's around Vasa Hotel Surabaya
Jalan HR Muhammad No 31, Sukomanunggal, Surabaya, Jawa Timur, Indonesia, 60189
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Location
Vasa Hotel Surabaya is located in area / city Sukomanunggal.
About Vasa Hotel Surabaya
Whether you are planning an event or other special occasions, Vasa Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
Vasa Hotel Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
From business event to corporate gathering, Vasa Hotel Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Vasa Hotel Surabaya, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Vasa Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Vasa Hotel Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Vasa Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Vasa Hotel Surabaya.
All facilities in Vasa Hotel Surabaya
Swimming Pool
Fitness Center
Functional Hall
Common Space
Lobby
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Breakfast served to the table
- Brunch
- Buffet dinner
- Buffet lunch
- Continental breakfast
- Dining area
- Halfboard without drinks
- Free breakfast
- Hot breakfast
- No alcohol
- Set menu dinner
- Set menu lunch
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Money changer
- Doorman
- Express check-in
- Express check-out
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Medical service
- Multilingual staff
- Newspaper in lobby
- Porter
- Wedding service
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Separate shower and tub
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Fireplace in lobby
- Non-smoking room
- Smoking area
Accessibilty
- Accessibility equipment
- Accessible bathroom
- Accessible parking
- Accessible path of travel
- Disabled access friendly
- In-room accessibility
- Wheelchair accessible
Nearby Facilities
- ATM/Banking
- Beauty salon
- Grocery
- Hair salon
- Shops
- Supermarket
Transportation
- Limo or town car service
- Shopping center shuttle
- Valet parking (surcharge)
Business Facilities
- Meeting facilities
- Photocopier
- Projector
Things to Do
- Fitness center
- Outdoor pool
- Spa
Family-friendly Facilities
- Kids club
- Children pool
Sports and Recreations
- Fitness center
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Vasa Hotel Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
As instructed by the Governor, from 24 December 2020 - 8 January 2021 the Swimming Pool facility will be temporarily closed.
As instructed by the Governor, from 24 December 2020 - 8 January 2021 the Swimming Pool facility will be temporarily closed.
Deposit
Deposit 0 is required upon check-in. The accommodation accepts cash and debit card.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Vasa Hotel Surabaya | 388 |
Number of floors in Vasa Hotel Surabaya | 36 |
Another facilities in Vasa Hotel Surabaya | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast |
Frequently asked question in Vasa Hotel Surabaya
What are available facilities at Vasa Hotel Surabaya?
There are top facilites at Vasa Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Vasa Hotel Surabaya?
The standard check-in time at Vasa Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Vasa Hotel Surabaya provide breakfast?
Yes, Vasa Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Vasa Hotel Surabaya?
Vasa Hotel Surabaya is a 5.0-star hotel.
How many floors does Vasa Hotel Surabaya have?
Vasa Hotel Surabaya has 36 floors.
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More Reviews from Other Guests in Vasa Hotel Surabaya
Traveloka (4.336)
Other sources (134)
8,7
Very Good
From 4.336 reviews
Provided by travelers on
Cleanliness
9,1
Room Comfort
9,0
Meal
8,6
Location
8,8
Service and Facilites
8,8
People often mention about Vasa Hotel Surabaya
All
Keramahan Staff (33)
Ukuran Kamar (33)
Kamar Tidur (33)
Suasana (32)
Area Hotel (29)
Kamar Mandi (28)
Akses (26)
Kekedapan Suara (25)
Rasa (25)
Ramah Keluarga (24)
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Traveler Reviews Vasa Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
y***i
Business
8,5
/10
Reviewed 7 day(s) ago
This luxury hotel is really, really nice. The bed is huge... there are no downsides.
It's a shame I can't upload photos and videos for some reason.
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A***s
9,1
/10
Reviewed 1 week(s) ago
Good according to hotel standards, from service, facilities, cleanliness, all ok.
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Accommodation's Reply
13 Sep 2025
Dear Valued Guest, Thank you for your positive review of your stay at our hotel. We are delighted to learn that our services and facilities met your expectations. This feedback is crucial for us to maintain our highest standards of service. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya
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Y***o
Business
9,6
/10
Reviewed 2 week(s) ago
I don't agree with the breakfast menu!!!
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Accommodation's Reply
13 Sep 2025
Dear Valued Guest, Thank you for your review. We are very sorry to learn that your stay at Vasa Hotel Surabaya was not as expected. We appreciate your openness and would like to extend our sincerest apologies. We have conducted an internal evaluation and are committed to making the necessary improvements to prevent a similar incident from happening again. We hope you will give us the opportunity to improve your experience on your next visit. Sincerely, Vasa Hotel Surabaya Management
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HS
Hardjo S. L.
Leisure
10,0
/10
Reviewed 2 week(s) ago
We like the bed and pillow. They are comfortable, and the staff at the coffee shop is very friendly and helpful. We are having a good experience during our stay.
Find this review helpful?
Accommodation's Reply
05 Sep 2025
Dear Hardjo S. L.,
Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon.
Sincerely,
Management of Vasa Hotel Surabaya
oo
otniel o.
Staycation
8,8
/10
Reviewed 3 week(s) ago
Good service, good facilities, 5 star quality dinner.
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Accommodation's Reply
05 Sep 2025
Dear Otniel O., Thank you for your positive review of your stay at our hotel. We are delighted to learn that our services and facilities met your expectations. This feedback is crucial for us to maintain our highest standards of service. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya
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DC
Dessy C.
9,4
/10
Reviewed 4 week(s) ago
I really enjoyed staying in West Surabaya and finally found a 5-star hotel that was still reasonably priced but offered comfort and luxury. I think the location is quite good, close to Pakuwon Mall and Ciputra World, and Warung Penyet Bu Kris is also close by. The room is also very spacious in my opinion, with a comfortable bed and pillows. The breakfast menu is complete, the restaurant is comfortable and spacious, and there is a smoking area. Highly recommended, will definitely make a comeback.
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Accommodation's Reply
05 Sep 2025
Dear Dessy C., Thank you for your positive review of your stay at our hotel. We are delighted to learn that our services and facilities met your expectations. This kind of feedback is crucial for us to maintain our highest standards of service. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya
See original
K***i
Business
10,0
/10
Reviewed 4 week(s) ago
Friendly and helpful staff. Spacious and clean. Bathroom need more maintenance.
Find this review helpful?
Accommodation's Reply
05 Sep 2025
Dear Valued Guest,
Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon.
Sincerely,
Management of Vasa Hotel Surabaya
J***s
10,0
/10
Reviewed 4 week(s) ago
Nice place to stay here if you're going to Surabaya, ambience good.
Find this review helpful?
Accommodation's Reply
05 Sep 2025
Dear Valued Guest,
Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon.
Sincerely,
Management of Vasa Hotel Surabaya
DA
Della A.
Staycation
10,0
/10
Reviewed 4 week(s) ago
When you first enter, you will see the luxurious impression, clean rooms, friendly staff, one of the best hotels in Surabaya with very good facilities.
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Accommodation's Reply
22 Aug 2025
Dear Della A., Thank you for your positive review of your stay at our hotel. We are delighted to learn that our services and facilities met your expectations. This kind of feedback is crucial for us to maintain our highest standards of service. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya
See original
z***i
8,8
/10
Reviewed 6 week(s) ago
Comfort hotel. Friendly and helpful staff.
2 people find it helpful
Accommodation's Reply
07 Aug 2025
Dear Valued Guest,
Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon.
Sincerely,
Management of Vasa Hotel Surabaya
n***a
10,0
/10
Reviewed 7 week(s) ago
Best Vasa! I'm so happy to stay here 🥰❤️ thank you so much for making my holiday more bright.
Find this review helpful?
Accommodation's Reply
07 Aug 2025
Dear Valued Guest,
Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon.
Sincerely,
Management of Vasa Hotel Surabaya
H***o
Leisure
9,4
/10
Reviewed 10 week(s) ago
I'm already a regular at Vasa 👍. I stayed here for 3 nights yesterday. Overall, it was good. The room was clean. The staff was friendly. The king-size bed needs updating; it's uneven. It's not very comfortable. Breakfast for a 6-year-old child should be free. Yesterday, I was charged 195,000 Rupiah for a small portion of fried rice for a child 😅
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2 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Valued Guest,
Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon.
Sincerely,
Management of Vasa Hotel Surabaya
A***y
Staycation
9,4
/10
Reviewed 10 week(s) ago
This is the second time we stay with family.
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Valued Guest,
Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon.
Sincerely,
Management of Vasa Hotel Surabaya
ZR
Zulfikar R.
Staycation
9,1
/10
Reviewed 10 week(s) ago
For a 5-stars, well let me review a bit of my experience.
First impression, I was mad. I mean it was clearly written check in hour at 14.00 but they couldn't had the room ready until 15.00. Never happened to me in another 5-Stars in peak season.
The receptionist not communicating well and seems she can not handle complaints (the manager just sitting beside her not care).
The room. The room is pretty, spacious, with Harmann Kardon as alarm clock and BT speakers, looks fun until I turning on TV just to see an outdated TV, not Smart TV. So yes, your staycation entertainment option in the room is limited.
Facility and experience? It was great actually, lots of fun things to do for kids.
Breakfast? Amazing. Lots of options, but the pastry needs a bit of evaluation. (Idk if a dense cake and plain is 'a bit').
I guess that is all. 👌
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1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Zulfikar R.,
Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon.
Sincerely,
Management of Vasa Hotel Surabaya
a***e
Staycation
8,8
/10
Reviewed 11 week(s) ago
The staff is very helpful. There was an item left behind, they helped find it and sent it via package.
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Accommodation's Reply
23 Jul 2025
Dear Valued Guest,
Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon.
Sincerely,
Management of Vasa Hotel Surabaya
REZKY M.
Leisure
9,4
/10
Reviewed 11 week(s) ago
Some of the staff are not friendly, hopefully this will improve in the future.
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Accommodation's Reply
23 Jul 2025
Dear REZKY M.,
Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon.
Sincerely,
Management of Vasa Hotel Surabaya
j***a
Business
10,0
/10
Reviewed 12 week(s) ago
The room is very special compared to the price paid. The location is very strategic. The food is also varied.
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Accommodation's Reply
23 Jul 2025
Dear Valued Guest,
Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon.
Sincerely,
Management of Vasa Hotel Surabaya
n***v
10,0
/10
Reviewed 12 week(s) ago
good choice, good stay, nyaman
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Valued Guest,
Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon.
Sincerely,
Management of Vasa Hotel Surabaya
Gedion
Business
8,5
/10
Reviewed 13 week(s) ago
The location is strategic and the hotel lobby is quite large.
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Accommodation's Reply
23 Jul 2025
Dear Gedion,
Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon.
Sincerely,
Management of Vasa Hotel Surabaya
S***o
9,4
/10
Reviewed 17 week(s) ago
Good and nice hotel with good location, only parking problem.
1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Valued Guest,
Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon.
Sincerely,
Management of Vasa Hotel Surabaya
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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