Best Western Hotel Arya

Staff was very friendly. The hotel was clean and quiet. Good breakfast buffet.

Friendly staff, location within a walking distance (30 min) of historical center.

would loveto stay here again! Very clean , good breakfast, staff are friendly, the downside is the wiFi-very slow and poor signal

We had high expectations when booking Hotel Arya by Mauro for a 7-night stay (27/07/2025 – 03/08/2025), especially as it was for a special occasion – my girlfriend’s mum’s wedding. Unfortunately, the experience was deeply disappointing from start to finish. Despite booking a Premium Room with a Queen Bed, Balcony, and Garden View through Expedia, we were given a Classic Double Room instead a significant downgrade. To make matters worse, we were still charged €500 more than the cost of the room we were actually given. This room discrepancy caused huge distress, particularly to my girlfriend who suffers from anxiety. The smaller room did not provide enough space for her to get ready for the wedding, adding unnecessary stress during what should have been a joyful time. She struggled with this for the entire duration of our stay. We tried to resolve the issue both with the hotel and through the booking platform, but were met with a complete lack of empathy and no resolution. Repeated attempts were brushed off, which only added to our frustration. To add insult to injury, the room itself was not in good condition. There was visible mould under the window sills, the air conditioning didn’t work, and the walls were dusty, which triggered allergic reactions. This is not the standard we expected from a hotel of this calibre. The lack of accountability, poor room conditions, and failure to provide what we paid for have left us feeling completely let down. We will not be returning

We had a wonderful stay, the staff was great, clean room and the breakfast was delicious.

Very nice small hotel. Rooms were clean and comfortable. Breakfast was delicious!

Beautiful new hotel at a convenient location. It was a nice surprise that breakfast was included, with lots of choices and good coffee. The room was clean and modern and the bathroom is stunning. I would definitely recommend this place.

alles super

Positioned alongside the General Ugo Montemurro piazza and monument (a man who happens to be my great uncle), close to amazing restaurants, gelato shops and a supermarket and a short walk to the castle and Centro storico. Thoroughly recommend.

Love it

Staff was so kind and friendly. Rooms were clean and location was close to the beach and transport. We loved the breakfast and would recommend anyone to stay here!

Nice place

Excellent three night stay. Michael on reception is first class and cannot be more helpful. Comfortable, modern, very clean room. Lovely breakfast with great selection. Would return. Highly recommend.

Clean and comfortable hotel. Breakfast was nice as well! Location is good, but not walking distance to the city of Sermione.

Veryquiet and secluded.

The hotel feels like your home. Personnel is gentle and with a smile. Our room was on the small size with our teenage daughter. AC is OK. Breakfast is plenty.

The room is old, bath in good condition, bed is good, staff is very friendly. There is an elevator. If it is not cold is nice to sit outside.

Hotel Mauro is an OK hotel in a quiet neighborhood, easy to find if you are coming by car. The room was OK, but had a plastic carpet, but a decent bed. Bathroom was good. The front desk spoke a mix of only Italian to some English, but service was good. There is wifi, but only in the lobby and a computer with internet that worked from time to time! The front desk seemed little concerned with this. Breakfast was good, but had a lot of cakes which is typical in Italy. If you have a sweet tooth, this place is great! Please note that on hotels.com it says they offer free bikes, but this is WRONG! They haven't done so for over 2 years, which was a major disappointment. Horrible from hotels.com that they are not up to date with this. Instead you can rent for 13 euros a day which is not the same!

It was pleasant to sit and relax in the garden in the shade from the trees, enjoying a drink

We had 5 lovely days at this hotel - located away from the bustle of the old town of Sirmione with easy access by bus,bike or walk. Bike rental nearby and not far to lakeside for swimming, walking & cycling. Sara on reception has good English and the staff are welcoming and helpful and immediately responsive to any request. It is clear the hotel has many longstanding returning Italian clients .(always a good sign). Definitely recommend.