Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only

Chante the expedia, liaison manager. Was very helpful in resolving my room issue. She continued to follow up with me until the problem was resolved. Tameka, at the bar by the pool on the hideaway side was also awesome as well.

Staff upon arrival were great. Staff at adult pool were amazing and attentive. Housekeeping was phenomenal. Restaurant reservations had to be made through app and staff was not accommodating with assisting (particularly a male in the lobby… rude and condescending). We didn’t spend over 4k to be told to go to the buffet. Very disappointing. Also, when asking where hot tub was, we were told they do not have one. They ran out of Tito’s one day and they do not have limes for drinks or olives for martinis or Bloody Mary. We were offered lime juice. So, make a stop when coming from airport to get your own garnishes/fruit. The web states you can go to sister resort (Lido) however, that is not true. Overall, we still enjoyed our stay through the disappointments.

The.resort need a face lift furniture in room Are used fridge doesnt cool, food.always rhe same.not enought varieties. I.would.nit go back so expensive i rate this.hotel.3.5 start

It was amazing

The staff were wonderful. I loved how friendly and outgoing they were and they made it a point every day to make you feel welcome. The property is dated and needs some maintenance, but the views are breathtaking. The food at the buffet was delicious! The two cooks who made omelets every morning always had a smile on their faces and they were so friendly, even when some people were grumpy . I’ve never been at a resort where I loved almost everything. We enjoyed eating At Dorado , ocean point, and calypso. I appreciated the separation of families and adults and loved to be able to do activities, the beach and bars on both sides. I also enjoyed access to walk across other beaches. We thought there was a lot of variety in the restaurant choices as well as having snacks at the coffee shop and sports bar. The only negative thing was our swim out room was right on the end (busiest place) where the staff and guests walked by constantly and we had a lot of noise such as cleaning carts and conversations going by . The view and room itself was beautiful , I would just pick a different location next time.

First, I would have to say that my husband and I have been to many all inclusives. I have never seen an all inclusive resort that put such a high expectation on tipping. We literally spent hundreds in tipping. you would expect the service to be just as high. We went all week without our housekeeper replacing our coffee packet. We had to ask. One day we did not get two washcloths. I called the front desk and they said they would get one right up. We waited. I called again. They said it was because of the weather. It was raining out. We never got one. On Thursday, the day before we left, the front desk called to let us know that our housekeeper was off the next day and if we needed anything leave her a note on the bed. I have never had people be so blatant about a tip. The rooms smelled musty all week long. The staff stands outside and will snag you and ask you how your time is and our friends got talked in to an hour long discussion about timeshare. They stopped us to ask about our stay. Said we could get a deep clean for the musty smell, and maybe a gift on our anniversary! My husband declined the sales pitch. No deep clean came, and no gift. We could never get a reservation at one of the restaurants at a decent time. The app for it sucked. We walked in and asked to be squeezed in and were sometimes able. If you’re going to spend this kind of money, go to Sandals where they have more things to do.

So disappointed with this property! Stayed at the Royalton 4 times previously and this was my first time in the sister hotel the hideaway. Had the penthouse suite which had huge jacuzzi pool overlooking the ocean. This was my main reason for choosing this room but sadly the jacuzzi was unusable as it was freezing cold. I asked numerous times for somebody to come and fix it but this never happened. Also, i thought i would try the jacuzzi bathtub in the bathroom. However, this had no plug so no way of being able to use this facility either! I was told i had 24/7 room service and a butler and so ordered breakfast at 7am. Breakfast delivered cold at 9am! Numerous complaints made on the property and i was told it would be dealt with and i would be called or/and emailed with a response and resolution. This hasnt happened either so a dreadful experience from a 5 star resort im afraid

The resort could do with a little upgrade but, it was ok. The food was terrible, they need better cooks.

I like the overall stay a lot. Only thing is the room service food was cold everytime we ordered and it arrived

I will was extremely disappointed. I have stayed here before but never again. I woild not consider this a "luxury " resorts. Our room was out dated, leaked paint into our swim up pool which one fixed and the third night the ceiling in the room leaked water and our floor wae dangerously wet. Guess services was no help

We stayed at Hideaway at Royalton Negril. It was perfect for us. The food was exceptional. Staff were friendly and helpful. The entertainment was good. It's located on a point so on the beach it was only people who were staying at Royalton allowed. There was no cross traffic from other resorts or locals trying to sell stuff. I felt completely comfortable leaving our items on our lounge chairs for extended periods of time while we ate, swam or whatever. What I really like was it had a mix of nice sandy beach and rocky shore so the beach sitting/ocean floating was great but also, the snorkeling was fantastic. I saw live conch for the first time, many starfish, different color sea urchins and tons of fish I couldn't begin to identify.

The beach is great.

The property has a scenic view of the sea and mountains that is calming and refreshing. From our room we were able to observe both sunrise and sunset. They also appear to be respective of the environment

No bananas, no limes, no mint, no cranberry juice, no 7up. We asked fir 4 different drinks and they had none, so finally just asked for a rum and 7...NOPE...NO 7UP. We just laughed. They had no booze at half the bars. They mixed up online dinner reservations every night, so then they tell you to ho to buffet. It is truly unbelievable. I spent my hard earned money . I will never return to this resort that must be going under. Room was beautiful and view was nice but everything else was very very poor.

For a property advertised as a luxury experience, this was certainly a let down. Considering the price of almost 900 dollars per night, the cost did not match the services provided. For starters, the cleanliness of the room was terrible. The room had a moldy smell that lingered, there was hair all over the room that clearly did not belong to me, and we saw roaches in our room twice during our 5-day stay. Dining options were just average, nothing memorable. The entertainment and access to the beach were by far the only two things about this property that I enjoyed. I’ve stayed at several high end hotels and some all-inclusive, and this by far was the worst. Not worth the money at all

Enjoyed my stay while I help their friends celebrate her birthday

My daughter and I enjoyed our stay very much. The staff were all friendly and courteous. The room was beautiful. The food in the buffet was very good. The beaches were beautifully maintained. My only complaint would be the restaurants: - was difficult to get a reservation. - the food in the steak restaurant was awful. - the Tex Mex restaurant was closed but we were not notified and then had to scramble to get in elsewhere. - the wine and champagne were terrible and I had to pay to get a decent bottle Having said that, I would still recommend this resort.

Really luxury hotel for staying in and enjoy the Caribbean beach

I love that my swim out was directly accessible to the bar. I would always try to get room 8025!!!

Upon arriving in Room 8026, which ia a swimout room, I immediately noticed a strong mildew and mold odor, likely caused by water damage in the room. After notifying the front desk, a staff member was sent to spray a product in the room, but unfortunately, this only intensified the odor. The unpleasant smell persisted throughout my entire stay, making the room uncomfortable and negatively impacting my experience. Additionally, I had specifically booked a room with a king-sized bed, but upon arrival, I was given a room with two queen-sized beds. As a result, my husband and I were forced to sleep in separate beds, which was far from ideal. I understand that a king-sized bed became available later during my stay, and while I was initially told that I would be moved, this did not occur. Instead, the available king room was offered to another guest in my party, who was relocated from a swim-up room to a balcony room—an accommodation they did not pay for. In turn, we sacrificed our room and gave it to them to avoid further inconvenience, which left us in separate beds for the remainder of our stay. While I appreciate the gesture of offering us a dinner on the beach as compensation for the bedding issue, the value of this offer was limited. As an all-inclusive resort guest, meals and drinks were already included in our package, so the dinner did not provide meaningful compensation. This experience did not meet the expectations I had for a relaxing and enjoyable vacation.