Chatrium Niseko

Great central location between upper and lower Hirafu, with roomy-modern condo style layout. Open kitchen/dining/living area with complimentary wine, fruit, eggs, milk, coffee to help you start the day. The only drawback is that Niseko is very quiet in early June, with the restaurants in the hotel and most in the surrounding closed. The coffee shop in Chatrium re-opens in mid-June while other restaurants in Hirafu also re-open thereafter.

Kitchen bench and serving very easy and utensils good. Good set up. Laundry absolute a gem with washing and drying.

Staff was great. My room was ready so I was able to check in early. Free shuttle service to the mountain. I hired a snowboard from Rhythm Japan and the hotel a return collection area. Made things super easy.

Chatrium shuttle took us to gondolas and pick us up. This was good and essential since Niseko free shuttle had stopped for the season

Niseko great place for skiing ⛷️ whilst spring and not powder we enjoyed our stay with staff very friendly and helpful. Certainly recommended as place to stay with location and access to the mountains ideal. Will be back for the powder and stay at the Chatrium.

A small food hamper was provided to get started. Unexpected but pleasantly surprised. Very spacious unit. Could not ask for better

The room was spotless and spacious. The staff were incredibly kind and helpful. The hotel offered many amenities, including a shuttle to and from the mountain, arranging a ride to the airport, ski lockers and complimentary food upon arrival. Will absolutely book here again for our next holiday!

Terrible staff people Good hotel

Two bedroom apart hotel was nicely appointed. Welcome basket with breakfast foods was a nice touch. Staff members who drove ski shuttles were wonderful. Close to lots of restaurants and food trucks.

Lovely hotel.

Staff was so friendly and its awesome access to all parts of resort. Cute cafe on site that had reallt great food and some more up scale options! Check in was great. Great with information. Room was huge and very comfortable

Great location! The shuttle service made it easy and convenient to get on the mountain. The staff were friendly and helpful, and everything we needed was nearby.

Clean room, easy shuttle bus ride to base areas, helpful staff, great restaurants at the hotel, location was close to other stores and restaurants. Boot room and ski lockers were close to the shuttle pick-up/drop-off so it made equipment storage and retrieval a breeze. Will definitely be returning in the future for another wonderful ski vacation.

Amazing room! Staff was very attentive and incredibly helpful. Amenities are very hard to beat: shuttle service to the mountain and complementary access to laundry was great! I could not have asked for a better experience. Would definitely stay again! Highly recommend!

Excellent ski hotel. All aspects were well taken care of!

Everything was perfect

The room was outdated in that it was cracking on the walls and roof, the shower head was uncomfortably strong or weak, no in between, the second bedroom did not have a charger or bedside table on one side, only one lamp, needing to ask for a air conditioner remote was frustrating, the body wash was not topped up as apart of room service, when we had the full service the robes weren’t replaced so we were left with no robe, the bins were too compact in the draws o we could no dispose of rubbish easily without leaving it around the room. The rooms were serviced very late in the day and the person doing it had a strong odour that was left behind in the room, problem with it being late in the day is that the people are arriving rooms when guests are typically arriving back. Staff member was not able to help operate the oven as they didn’t understand it either. The location was good and the initial greeting was pleasing, the amenities downstairs were helpful, if you opened up the boot dryers to everyone and had more of them switched on that’d be more convenient. The shuttle bus was good when it wasn’t full or you didn’t have to wait a long time, when it was full it was full with people standing which seems unsafe given the road conditions. All these things add up the a negative experience for a higher end hotel, if it was a 3 star hotel I wouldn’t say these things matter so much, if you want to improve and meet a 4 or 5 star hotel they should well be considered.

Staff were friendly and helpful. Room was

Great location , super friendly and knowledgeable staff. Both managers were great and both Oliver and Sadie at the front desk amazing. Will definitely recommend!!

Staff was very courteous, helpful. Food and beverage options are many. Cafe is quaint and central. Rhythm rental drop off is very practical.