Four Points Flex by Sheraton Tokyo Ueno

A noise-proof/soundproof laundry room is needed. Laundry hours from 7AM-9PM daily is considered challenging for international guests or any guest.

Rooms are extremely tight, but we're just fine as we weren't in them much. The shower was amazing! This was very close to a few convenient stores and walking distance to nishiki market.

It was a great location only a 10 min walk from Ueno station. Room was tiny, but great AC and it’s all I needed for a two night stay!

Excellent place to stay in north Tokyo. The staff are exceptionally good

Clean, safe. Small rooms but typical of Japan. Comfy bed.

Small room but content because of cleanliness.Thank you

Great base, clean, smelled lovely when arrived. Bed was very comfortable, power shower, amenities, everything needed for 2 night stay and access to Tokyo. Short walk to Ameyocho street and nice stroll down to senji temple. Near to ueno station. Ok with luggage also - ramps, lifts and escalators.

Great place to stay overall for a reasonable price. Relatively close to Ueno station, with multiple convenience stores close by. Rooms were small and it was a bit difficult to open our luggage, but that was expected. The room was perfectly clean when we arrived and cleaned thoroughly when we requested it. Staff were helpful and kind, and check-in was quick, which I appreciated after more than 24 hours in transit when extremely jet-lagged. The walls were a little thin - we could hear conversations in the hallway fairly clearly. There were also only two washers/dryers for the whole hotel - it seemed like it could have done with a few more. We were also a little annoyed that the TV turned itself on every time we put the room card in the holder after entering. That said, none of these issues were dealbreakers and I would happily stay here again.

Amazing location direct from and to the Narita airport. Would definitely recommend and stay there again the next time I’m in Japan.

Good location, close to Ueno station approximately 5-7 minutes walk. The staff were super friendly and helpful. The rooms were clean but small, which is expected of a Tokyo hotel.

The laundry machines were a life safer. W packed up light and were able to have clean clothes all the time!

The room was clean, but very small. It was quite noisy due to traffic outside, and I woke up several times during the night. Also, whenever the neighboring door was slammed, it affected our door as well. Considering the price, I expected more than this. I won’t come back.

Easy process and helpful staff. Enjoyed my stay immensely.

The room itself (twin) has no window in the bedroom, only the bathroom around the corner so there is no natural light. The ‘hallways’/where all the rooms are after getting off the lift is exposed to the outside, rather than being enclosed in a building, which is next to a busy road, and there was no soundproofing so all I could hear unfortunately was the sound of cars, sirens etc. and other guests due to the echo. One of the front desk staff was very nice (Ale i think?) and the bed itself was comfortable and clean, which is the only reason this isnt getting a 1 star review.

Very small room but it’s in great condition. Bathroom is great. Downside is just that the room is extremely small but you’ll make do.

The location is spectacular, there is on-site laundry which is very convenient. However, the sink in the room is comically small and there really aren’t enough hooks in the room or in the bathroom.

10 minute walk to the JR station. The room is smaller than expected.

Rooms were clean. Close to Ueno train station making it easy to get around. In a quieter part of the city, a plus. Rooms were small, but that was expected.

Was a lovely place close to the center

It was to small I ask for a more spacious room not avalable i left a day early need my money back