KOKO HOTEL Ikebukuro

You have to walk a little bit to get to certain shops, but when you check-in, with your room card, you get a small map of what’s around the hotel and within walking distance. The staff were very kind at check-in, during my stay, and at my check out. They answered my questions regarding forwarding my luggage to my next hotel. Although I don’t speak Japanese, other than the basics, the employee was able to help me either way, with the help of a translator equipment. The room was a reasonable size for me as a solo traveller.

Compared to typical Tokyo hotel rooms, our double twin room at Koko Hotel Ikebukuro was unexpectedly spacious. Lots of room for our 2 large suitcases and carryon. Large vanity table with kettle, ice bucket, cups, glasses inside the drawer. No closet but one cabinet with 3 shelves, and a hanging wall with 6 hangers. In room a/c, bidet in washroom and a tub/shower with a large sink (I hate tiny sinks!) Window to peek at weather outside. They have eco friendly initiative so rooms are cleaned every 3rd day but they do change towels daily, if desired, via special bags hung outside your room. Same with garbage. They provide yukata which is changed every 3rd day, together with the sheets. Shampoo, conditioner, body wash and face/hand wash in room are DHC Olive Care and smell divine. Lots of complimentary self serve amenities in the lobby like toothbrush, toothpaste, razor, shave gel, cleansing oil, cleanser, toner and cream, bath salts, swabs, ear plugs, hair oil, hair tie, coffee, green tea, assorted tea bags and they give you special local dashi as welcome gift. Very nice touch. There are 3 coin operated washing machines ¥300/load and 3 dryers ¥100/30min on site as well as vending machines and ice machines. There’s a fresh orange juice machine just outside the hotel entrance. Location is excellent. Lots of cafes, I’m Donuts?, restaurants, shopping nearby and Ikebukuro station is 7-10min walk. Local square has pop up events. Highly recommend!

Room clean and staff is friendly and helpful.

The hotel is ok, the rooms are small but comfortable. Wifi is fantastic, The staff was ok, the only negative was the room was a bit dusty and old. It felt 80's. I knew something was strange when I went to the bathroom, the bathroom curtain hooks were not locked. From experience in working in hotels in the past this was a sign that the housekeeper didn't want to lock so it's easier for to change. I get it but it looks bad and I poked myself on the hinges.

It was good that the room was cleaned every three days, but although towels were supposed to be changed daily, there were days when they weren't. My room was right next to the elevator, and I felt uncomfortable entering my room when there were people in the elevator lobby.

Super comfy rooms, polite and friendly staff, very clean, modern hotel.

Clean and comfortable room, staff more friendly

The hotel staff was very friendly and accommodating. Our room was comfortable and clean. Location was great as it was up the street from Chiikawa Park!

Great value friendly staff

Clean room and excellent staff!

The hotel staff was great, and the location was good for us. Close to the station, reataurants and night life but still in a quiet area

Really like ikebukuro area. The hotel itself I probably wouldn’t stay again. The location was great in relation to attractions and being walkable. The 7-11 was 2 mins away. The hotel itself looked nice in the entry way. The rooms were old. We stayed at the bigger room (which is still small) with a queen bed. We had 2 small pillows each (not even standard size pillows) Our toilet was leaking on the base. I wondered why it had staining after we came back into the room. I didn’t say anything to the desk cuz we were checking out the next morning. We used their luggage service, the front desk recommended a site. As I was going through the process it wasn’t what I had requested. It was also costing us $100 CAD when people tell me it should only cost around $60. I was also told by friends the process and it didn’t seem like it was the same. Sure enough when I questioned the service date, the front desk person seemed annoyed but knew exactly what I was asking for (the cheaper service) which btw turned out perfect. Our luggage arrived at our new hotel on time. It was off putting to be upsold for service that is essentially the same.

Breakfast is not recommended

Laundry didn’t work, and a few were out of service already. But other than that. Can’t complain. I would stay here again.

I had such a great experience at this hotel. The rooms were spotless, the bed was super comfortable, and I was surprised by how spacious everything felt. I loved the little complimentary touches like body cream, hair oil, and hair ties… so thoughtful! There are laundry machines on site, which made things really convenient, and I really appreciated that they can arrange luggage delivery straight to the airport (not all hotels do that). It’s about a 10 minute walk to Ikebukuro Station, but there’s so much to see and do along the way. Restaurants, cafés, and tons of shops are just steps from the hotel. The area felt incredibly safe, and the staff were genuinely kind, helpful, and spoke great English. Highly recommend for anyone visiting Tokyo and wanting a comfortable, convenient stay in a great neighborhood.

The hotel was nice, being rebranded into a Wing property. What made this an excellent hotel was the staff at the front desk. They were so helpful. Unfortunately needed a doctor during the trip the woman at the front helped us find one and even went as far as booking the appointment for us when I had trouble doing it online. Really went above and beyond. They also helped us with the luggage forwarding service which made life so much easier on the last day. Also added bonus they collect the room trash everyday and provide fresh towels. Full room cleaning is once every 3 days.

Very clean room. It was small and cozy, but perfect for one night or even a week. We had everything we needed and the staff was really nice.

Great location. Friendly staff.

Room is very small, but other facilities and area are very good. Walkable to Ikebukkuro, and also to Sunshine city mall.

Staff was friendly, room was comfortable, and I loved the heated toilet seat! A few miniute walk to Sunshine City and Ikebukuro station which made transportation, shopping, and eating very convenient. Also, happy the hotel had onsite laundry. I highly recommend.