Mitsui Garden Hotel Sapporo West

It was nice and well

Check-in process was the worse ever I had stayed in any hotel in my entire life. Considering that the Japanese has been known for their service, my experience was far from it. The hotel counter staff insisted that I had to contact the platform that I made the reservation to change my reservation to match exactly the same way as how it is reflected in my passport. This is despite me showing other forms of identification that my name is correct and that I had paid for the room. I managed to get hold of Hotels.com on a Sunday afternoon and they had to intervene. I wasted time at the counter and was super embarrassed by the staff. I would not recommend this hotel to anyone and will never stay there again.

Great property. Clean, well maintained, great service, conveniently located. The only issue I experienced is the wait for an elevator. It can be 10 to 15 minutes long, depending on the time of day. I have no issues with taking the stairs, however, when I asked the staff for it, they pointed to the elevator as the only wait out, which to me seems strange.

As always, it was a pleasant stay. Very relaxing and enjoyable stay. Looking forward for another Mitsui stay! Keep it up! I forgot to pack my medicine kit and my hair clip. I emailed them upon arriving home. I hope they would find it and keep safe till my friend’s trip in June.

Good bed, blanket and pijamas. Walkable distance to station and good restaurants

Close to Sapporo Station and you can walk underground. Close to Toyota rent a car shop. Good breakfast.

A fantastic hotel very close to Sapporo station and multiple convenience stores for your needs. Very clean, modern, polite and friendly staff that make your stay nice and comfortable. The bath areas are a nice touch, hopefully in future the tattoo policy in bathing area is revised, its 2025 and lots of tourists have tattoos. Helpful having a washer/drier, but it would be really great if they could get a few more machines as there is only one in the mens and one in the womens, at times there was a queue of 3 people wanting to use the machine and a wash/dry cycle takes 2 hours (also leaves the clothes damp so be prepared to hang them after in your room) Rooms are fairly compact as usual in japanese hotels. I wasnt able to figure out a way to stream to the tv in the room or use netflix, but not a big problem.

Nice spacious room. Conveniently located close to Sapporo station.

Great location close to Sapporo train station & subway stations. Roomy comfortable rooms. Only complaint is the property only has one washer/dryer in each of the men’s/women’s bathing areas for the entire hotel. If washer/dryer isn’t a high priority for you then this hotel will be great. Also close to the pick up areas for the buses going to the different ski resorts.

朝食も美味しく、大丸や駅周辺にも歩いてすぐに行けました。お風呂も小さいけどよかったです。

Location was good, but not so good customer service

Very convenient location as it is close to JR Sapporo station.

The hotel pays attention to detail. Before arriving, I asked if they had ironing board and iron and was informed that they’re available at a certain level. Upon check in, to my surprise, the reception had the appliance ready for me in the room! 😍

The buffet breakfast was lovely.

Have been making bookings with Expedia with my preferred first and last name. when checked in at Mitsui Garden West Hotel Sapporo, my booking was rejected as the reception insist of having my full name as in my passport. Tried to explain that I have been booking hotels for years with my Expedia registered name. she refused to accept and insisted I call Expedia to amend my booking to the full passport name. I had to make an overseas call back to the Expedia Office in Singapore and go through the entire process of explaining and waiting amendment to complete. While the hotel staff played a part in this negative encounter, why did Expedia not forewarn customers that there is such a requirement in the country we are booking the hotel, easing the inconveniences as well as the expensive overseas telephone calls. I await response form Expedia on this matter.

Our room with queen size bed was a little small and window faced inside with no view. My children's room with twin beds are a lot better, bigger and have a view of the city. Hotel is a short stroll from Sapporo station where you can find variety of reasonable restaurants and Daimaru, where you can get excellent fruits.

Really convenient location in the heart of the city. We love the hotel breakfast, and the room are really comparable. Will certainly be back the next time we visit!

Large room and good sized bathroom.

Very convenient to train stations, shopping and restaurants!

Staff members were very friendly and helpful.