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JW Marriott Hotel Macau

Hotels
Finding rooms for you...
9,2
/10
Exceptional
1.014 reviews

What Guests Say About Their Stay

Diana W.

10,0
/ 10
Luxurious hotel. I love this hotel because of the service and bathroom.

Kai H

10,0
/ 10
My elderly parents had a great experience here. Staff was really attentive and helpful.

Selene

10,0
/ 10
Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.

Gareth

10,0
/ 10
Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!
In the Area
See Map
Cotai, Taipa, s/n, Estrada da Baía da Nossa Senhora da Esperança, Cotai, Macau, 000000

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
JW Marriott Hotel Macau is located in area / city Cotai. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around JW Marriott Hotel Macau

Cotai, Taipa, s/n, Estrada da Baía da Nossa Senhora da Esperança, Cotai, Macau, 000000
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Lobby JW Marriott Hotel Macau
Lobby 2 JW Marriott Hotel Macau

Discover More About JW Marriott Hotel Macau

Location


JW Marriott Hotel Macau is located in area / city Cotai.

About JW Marriott Hotel Macau

From business event to corporate gathering, JW Marriott Hotel Macau provides complete services and facilities that you and your colleagues need.

JW Marriott Hotel Macau is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Have fun with various entertaining facilities for you and the whole family at JW Marriott Hotel Macau, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from JW Marriott Hotel Macau exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

JW Marriott Hotel Macau is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at JW Marriott Hotel Macau.

All facilities in JW Marriott Hotel Macau

Swimming Pool JW Marriott Hotel Macau
Swimming Pool
Entertainment Facility JW Marriott Hotel Macau
Entertainment Facility
Functional Hall JW Marriott Hotel Macau
Functional Hall
Common Space JW Marriott Hotel Macau
Common Space
Lobby JW Marriott Hotel Macau
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Projector

Things to Do

  • Children play area
  • Fitness center
  • Sauna
  • Spa

Transportation

  • Airport transfer
  • Area shuttle

Family-friendly Facilities

  • Kids club

Food and Drinks

  • Bar

General

  • Non-smoking room

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer

In-room Facilities

  • Desk

Accommodation Policy & General Information in JW Marriott Hotel Macau

Important Note
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

  • Fee for buffet breakfast: approximately MOP 338.8 for adults and MOP 165 for children
  • Rollaway bed fee: MOP 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott), LGBTQIA+ friendly

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JW Marriott Hotel Macau
1015
Another facilities in JW Marriott Hotel Macau
Bellhop, Concierge, Money changer, Front desk, 24-hour Receptionist

Frequently asked question in JW Marriott Hotel Macau

What are available facilities at JW Marriott Hotel Macau?
There are top facilites at JW Marriott Hotel Macau such as Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Hotel Macau?
The standard check-in time at JW Marriott Hotel Macau is starting from From 15:00 while the latest check-out time is at Before 11:00
Does JW Marriott Hotel Macau provide breakfast?
Yes, JW Marriott Hotel Macau provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of JW Marriott Hotel Macau?
JW Marriott Hotel Macau is a 5.0-star hotel.
How many rooms are available at JW Marriott Hotel Macau?
JW Marriott Hotel Macau has 1015 rooms in total.
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More Reviews from Other Guests in JW Marriott Hotel Macau

Overall Ratings & Reviews JW Marriott Hotel Macau

Traveloka (14)
Other sources (1.000)
9,2
Exceptional
From 1.000 reviews
Cleanliness

9,4

Room Comfort

9,4

Location

9,6

Service and Facilites

9,2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews JW Marriott Hotel Macau

Number of reviews per page
20
40
Top reviews
Kai H
10,0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

My elderly parents had a great experience here. Staff was really attentive and helpful.
Apinya
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Excellent service and luxury hotel decor and great facilities
Selene
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.
Gareth
icon-with Partner
with Partner
10,0
/10
Reviewed 91 week(s) ago

Hotels.com verified review

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!
Read More
My Hong
icon-Leisure with Children
Leisure with Children
10,0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

The hotel was exceptional. From the warm welcome to the impeccable service, every aspect of our stay exceeded our expectations. The family-friendly amenities were impressive, and the personalized touch in helping us celebrate our 10-year anniversary was truly appreciated. We look forward to returning for another extraordinary experience in the future.
Read More
Kim Liew
icon-Business
Business
8,0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

N.A
Patricia
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 117 week(s) ago

Hotels.com verified review

The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too
Read More
Michelle
icon-Leisure with Children
Leisure with Children
10,0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

This property is amazing, great you can use all the Galaxy Facilities as well. Only complaint is we personally didnt like the beds.Found it hard to sleep all 3 nights
JEFFREY
10,0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

Nice and beautiful
Sui
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Everything were perfect, friendly staffs included room service staff as well as security staff an A for their helpfulness. Wait time for registration must be improve, I had waited an hour and a half was not a good standard for JW brand.
Phoebe
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

Room is spacious
Shuk Mui
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 144 week(s) ago

Hotels.com verified review

The front desk customer service Yasmine is excellent and very friendly to the customers. I rate her 5 stars
WILLY
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 144 week(s) ago

Hotels.com verified review

Very satisfying and enjoyable hotel stay. starting with the hotel check in by the reception staff.
DONGIL
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 147 week(s) ago

Hotels.com verified review

I arrived at Macau Airport in the middle of the night. I went to the hotel in a van that I had booked through the hotel in advance, and it wasn't difficult to reserve the van. Thanks to roselle for her help. The room was clean and spacious, and the view was nice. I had mentioned a non-smoking room in advance, but the room smelled strongly of cigarettes, and there was no room to change to, so they changed me to a new room the next day. But it still smelled like cigarettes. The size of the room was the same, but the number of coffees provided in the room was small, and the type of tea was also changed to a lower grade. I stayed in the downgraded room for 3 days, paying the same amount. I went to the concierge to make a reservation for the restaurant I was planning to go to, and met roselle, who helped me make a van reservation in Korea. The restaurant was fully booked, so roselle recommended another place and it was a fantastic evening. Thanks again roselle. It was a perfect hotel except for the smell of cigarettes. I remembered this as a JW Marriate Hotel that I would like to visit again.
Read More
Chung
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 158 week(s) ago

Expedia Group verified review

Hotel facilities especially the swimming pool area and The Deck are great for families. We were disappointed that some staff were not very friendly but it can be difficult with the language. There were some very friendly staff also. It took some time for the hotel to organise an extra bed for us with plenty of notice which we found disappointing.
Read More
Shiumung
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side. We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.
Read More
Lung George
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 168 week(s) ago

Expedia Group verified review

I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again!
Lai Ka
10,0
/10
Reviewed 169 week(s) ago

Expedia Group verified review

Relative long waiting time to get the room
Selene
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 182 week(s) ago

Expedia Group verified review

It's a very convenient location in Cotai. Walkable distance to Taipa main tourist place, light rail station and Venetian. The property itself has all kinds of stores
Ilda
icon-Leisure with Children
Leisure with Children
10,0
/10
Reviewed 226 week(s) ago

Expedia Group verified review

Big and clean
Number of reviews per page
20
40

Ready to make up your mind?

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Bedroom 4 JW Marriott Hotel Macau

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews JW Marriott Hotel Macau

Traveloka (14)
Other sources (1.000)
9,2
Exceptional
From 1.000 reviews
Cleanliness

9,4

Room Comfort

9,4

Location

9,6

Service and Facilites

9,2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews JW Marriott Hotel Macau

Number of reviews per page
20
40
Top reviews
Kai H
10,0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

My elderly parents had a great experience here. Staff was really attentive and helpful.
Apinya
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Excellent service and luxury hotel decor and great facilities
Selene
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.
Gareth
icon-with Partner
with Partner
10,0
/10
Reviewed 91 week(s) ago

Hotels.com verified review

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!
Read More
My Hong
icon-Leisure with Children
Leisure with Children
10,0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

The hotel was exceptional. From the warm welcome to the impeccable service, every aspect of our stay exceeded our expectations. The family-friendly amenities were impressive, and the personalized touch in helping us celebrate our 10-year anniversary was truly appreciated. We look forward to returning for another extraordinary experience in the future.
Read More
Kim Liew
icon-Business
Business
8,0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

N.A
Patricia
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 117 week(s) ago

Hotels.com verified review

The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too
Read More
Michelle
icon-Leisure with Children
Leisure with Children
10,0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

This property is amazing, great you can use all the Galaxy Facilities as well. Only complaint is we personally didnt like the beds.Found it hard to sleep all 3 nights
JEFFREY
10,0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

Nice and beautiful
Sui
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Everything were perfect, friendly staffs included room service staff as well as security staff an A for their helpfulness. Wait time for registration must be improve, I had waited an hour and a half was not a good standard for JW brand.
Phoebe
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

Room is spacious
Shuk Mui
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 144 week(s) ago

Hotels.com verified review

The front desk customer service Yasmine is excellent and very friendly to the customers. I rate her 5 stars
WILLY
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 144 week(s) ago

Hotels.com verified review

Very satisfying and enjoyable hotel stay. starting with the hotel check in by the reception staff.
DONGIL
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 147 week(s) ago

Hotels.com verified review

I arrived at Macau Airport in the middle of the night. I went to the hotel in a van that I had booked through the hotel in advance, and it wasn't difficult to reserve the van. Thanks to roselle for her help. The room was clean and spacious, and the view was nice. I had mentioned a non-smoking room in advance, but the room smelled strongly of cigarettes, and there was no room to change to, so they changed me to a new room the next day. But it still smelled like cigarettes. The size of the room was the same, but the number of coffees provided in the room was small, and the type of tea was also changed to a lower grade. I stayed in the downgraded room for 3 days, paying the same amount. I went to the concierge to make a reservation for the restaurant I was planning to go to, and met roselle, who helped me make a van reservation in Korea. The restaurant was fully booked, so roselle recommended another place and it was a fantastic evening. Thanks again roselle. It was a perfect hotel except for the smell of cigarettes. I remembered this as a JW Marriate Hotel that I would like to visit again.
Read More
Chung
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 158 week(s) ago

Expedia Group verified review

Hotel facilities especially the swimming pool area and The Deck are great for families. We were disappointed that some staff were not very friendly but it can be difficult with the language. There were some very friendly staff also. It took some time for the hotel to organise an extra bed for us with plenty of notice which we found disappointing.
Read More
Shiumung
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side. We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.
Read More
Lung George
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 168 week(s) ago

Expedia Group verified review

I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again!
Lai Ka
10,0
/10
Reviewed 169 week(s) ago

Expedia Group verified review

Relative long waiting time to get the room
Selene
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 182 week(s) ago

Expedia Group verified review

It's a very convenient location in Cotai. Walkable distance to Taipa main tourist place, light rail station and Venetian. The property itself has all kinds of stores
Ilda
icon-Leisure with Children
Leisure with Children
10,0
/10
Reviewed 226 week(s) ago

Expedia Group verified review

Big and clean
Number of reviews per page
20
40