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Amerald Resort Hotel
Hotels
8,0
/10
Very Good
115 reviews
What Guests Say About Their Stay
norma n. b. o.
8,5
/ 10
Hotel so nice. Place so good. Just need to wait 30min before check in. Other is so good
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Lot 1231 Jalan Kg Punggal, Sungai Renggit, Pengerang, Kota Tinggi, Johor, Malaysia, 81600
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Amerald Resort Hotel
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What's around Amerald Resort Hotel
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Lot 1231 Jalan Kg Punggal, Sungai Renggit, Pengerang, Kota Tinggi, Johor, Malaysia, 81600
Discover More About Amerald Resort Hotel
Location
Amerald Resort Hotel is located in area / city Kota Tinggi.
About Amerald Resort Hotel
Whether you are planning an event or other special occasions, Amerald Resort Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Amerald Resort Hotel.
From business event to corporate gathering, Amerald Resort Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Amerald Resort Hotel, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Amerald Resort Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Amerald Resort Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Amerald Resort Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Amerald Resort Hotel.
All facilities in Amerald Resort Hotel
Swimming Pool
Fitness Center
Functional Hall
Lobby
Exterior
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Cafe
- Dining area
- Winery
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Heater
- Non-smoking room
- Swimming pool
- Terrace
Public Facilities
- Parking
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Hotel Services
- Bellhop
- Early Check-in
- Front desk
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Luggage storage
Transportation
- Airport transfer
- Area shuttle with surcharge
- Secure parking
Business Facilities
- Business center
- Conference room
- Meeting facilities
Things to Do
- Fitness center
- Outdoor pool
- Private beach
Accessibilty
- Accessible bathroom
- Wheelchair accessible
Shuttle Service
- Airport transfer (surcharge)
- Ferry terminal shuttle (surcharge)
Family-friendly Facilities
- Children pool
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Accommodation Policy & General Information in Amerald Resort Hotel
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Amerald Resort Hotel | 251 |
Number of floors in Amerald Resort Hotel | 10 |
Another facilities in Amerald Resort Hotel | Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast |
Frequently asked question in Amerald Resort Hotel
What are available facilities at Amerald Resort Hotel?
There are top facilites at Amerald Resort Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Amerald Resort Hotel?
The standard check-in time at Amerald Resort Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Amerald Resort Hotel provide breakfast?
Yes, Amerald Resort Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Amerald Resort Hotel
Traveloka (26)
Other sources (115)
8,0
Very Good
From 115 reviews
Cleanliness
8,2
Room Comfort
8,4
Service and Facilites
8,2
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Traveler Reviews Amerald Resort Hotel
Number of reviews per page
20
40
Top reviews
Norasilah M
Leisure with Partner
6,0
/10
Reviewed 66 week(s) ago
Expedia Group verified review
I think it can be improved, no wifi connection all the way during my stay there.
The room cleanliness can be improved, and the breakfast food also can be improved.
Overall hotel area to be improved
Lit Phen
Business
6,0
/10
Reviewed 112 week(s) ago
Expedia Group verified review
Very limited option for vegetarian.
Andy
Leisure with Children
8,0
/10
Reviewed 161 week(s) ago
Expedia Group verified review
Kilometers of beautiful beach all to yourself.
Telco companies seems to have not reach that part of Desaru yet, very weak
Ummi
Leisure Family
6,0
/10
Reviewed 170 week(s) ago
Expedia Group verified review
Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest
check in. And also no wifi coverage. Pls upgrade your hotel more better.
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Visvanathan
Friends and Family
6,0
/10
Reviewed 187 week(s) ago
Hotels.com verified review
Friendly and helpful front desk staff.
The breakfast was awful. I think the management needs to seriously improve in this area....
Housekeeping needs to improve..., Just some leftover rubbish in the balcony
Otherwise it was ok.
NOR FAIZAH
Friends and Family
4,0
/10
Reviewed 187 week(s) ago
Hotels.com verified review
Toilet bit smelly
Cannot get breakfast foods not enough
Very very poor WIFI
Hope will improve soon.
Verified traveler
6,0
/10
Reviewed 238 week(s) ago
Hotels.com verified review
Overall it is was good but the hotel house keeping should improve their efficiency.
e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.
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Leong Sze
Business
8,0
/10
Reviewed 253 week(s) ago
Hotels.com verified review
fair efficiency & safe
Leong Sze
Business
10,0
/10
Reviewed 255 week(s) ago
Hotels.com verified review
Nice
Verified traveler
Leisure with Friends
4,0
/10
Reviewed 256 week(s) ago
Expedia Group verified review
VERY BAD experience.
1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP!
2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless.
3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM.
4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers.
5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made.
The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.
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AK
Business
4,0
/10
Reviewed 280 week(s) ago
Expedia Group verified review
I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.
Verified traveler
Leisure with Partner
8,0
/10
Reviewed 285 week(s) ago
Expedia Group verified review
I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !
Verified traveler
Leisure with Children
4,0
/10
Reviewed 286 week(s) ago
Expedia Group verified review
The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any.
I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere.
But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.
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Verified traveler
Leisure with Children
2,0
/10
Reviewed 286 week(s) ago
Expedia Group verified review
Nice room, near beach.
But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,
Verified traveler
10,0
/10
Reviewed 288 week(s) ago
Hotels.com verified review
Amazing
Stanley
Friends and Family
8,0
/10
Reviewed 290 week(s) ago
Hotels.com verified review
The stay was pleasant one. But this location is isolated by itself, a distant away from the main Desaru attraction. If you want to get away from city life and crowd, this place is recommended.
NORAZURI
Business
10,0
/10
Reviewed 292 week(s) ago
Hotels.com verified review
hotel super cantik dan selesa
hwa chong
Friends and Family
2,0
/10
Reviewed 292 week(s) ago
Hotels.com verified review
Poor hotel no have electricity when heavy rainy electric break down and hotel management need all guest move to new hotel is 0 star hotel. Give us twin bed room but we booked king bed room we need top up money to king bed.bad breakfast no have foods to choose all Finnish no top up foods we only drink water and only 1 waiter to clean table.Poor WiFi all days no working. waste my 3day2night trip.this hotel is Poor poor poor. No have next times again.
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CHANDRA
Leisure with Friends
10,0
/10
Reviewed 293 week(s) ago
Expedia Group verified review
Nice Sea-view
Verified traveler
Leisure with Partner
8,0
/10
Reviewed 295 week(s) ago
Expedia Group verified review
Location of property is good- very close to the beach and view from rooftop is breathtaking. Staff is also friendly and helpful.
The room aircon switches off automatically every time you open the balcony door and this is very annoying!
The beach was not clean when we were there.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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