AnCasa Hotel Kuala Lumpur, Chinatown

Thank you very much for your perfect 10/10 rating and for taking the time to share your experience following your stay with us on 30–31 May 2025. We are pleased to hear that you found our team to be friendly and helpful. Your kind words will be a great encouragement to all our staff, who strive each day to deliver warm, attentive service to every guest. It is also wonderful to know that you found the room comfortable and well-appointed, and that our location added convenience to your leisure trip. We are indeed fortunate to be situated near many of Kuala Lumpur’s key attractions, public transport links, and local dining options. Thank you once again for choosing Ancasa Hotel. We look forward to the opportunity to welcome you back for another enjoyable stay. Yours Sincerely – The Management

Thank you, Mr./Ms. Kok L., for your 8.5 out of 10 rating and very informative review after your stay with us on May 9-10, 2025. We are delighted to know that you were satisfied with our hotel facilities and comfort. Your review, which mentioned that our hotel was clean and very close to Petaling Street and the Pudu Central Terminal, truly reflects our excellent location, strategic and convenient for guests, including those traveling to the airport. Your casual yet detailed descriptions, such as “just a walk away,” were very entertaining and we thoroughly enjoyed them! We are also pleased that you appreciated the complete amenities provided in the room such as coffee, hair dryer, toothbrush, toothpaste, soap, shampoo, hand soap, fresh towels, and the comfort of the mattress and pillows we provide. These are all designed to provide maximum comfort during your stay. Your warm recommendation to travelers looking to stay in the Chinatown area means a lot to us. We hope your next visit to Kuala Lumpur will be as pleasant as possible, and we certainly look forward to welcoming you back. Thank you, for your 8.5 out of 10 rating and wonderfully detailed review following your stay with us from 09 to 10 May 2025. We're delighted to hear you were pleased with both our facilities and the comfort provided. Your review highlighting the cleanliness of the hotel, and our prime location near Petaling Street and UTC terminal Pudu, truly reflects the convenience we aim to offer, especially for travelers needing easy access to the airport. Your cheerful expression "just a short walk, even if crawling" certainly brought a smile to our team! We're also grateful that you appreciated the full in-room amenities such as coffee, hair dryer, toothbrush, toothpaste, soap, shampoo, hand wash, clean towels, and especially the comfort of the mattress and pillows. These touches are part of our commitment to delivering a restful and worry-free stay. Your warm recommendation for other travelers heading to Chinatown means a lot to us. We hope your future visits to Kuala Lumpur remain just as pleasant, and we certainly look forward to welcoming you back. Yours Sincerely – The Management

Thank you very much for your 9.4 out of 10 rating and your short but meaningful review of your stay from May 5 to 7, 2025. We are delighted to know that you enjoyed our hotel's strategic location and our swimming pool, a favorite among many guests. Your photos are truly amazing, and we especially appreciate the beautiful shot of our pool with the iconic Maybank Tower in the background. This angle is indeed one of the most photogenic spots on our property, and you have captured it very well. We hope you had a pleasant overall stay, and we look forward to your next visit to enjoy more of what we have to offer. Thank you very much for your 9.4 out of 10 rating and your short yet meaningful review following your stay from May 5 to 7, 2025. We're delighted to know you appreciated our strategic location and found our swimming pool facilities to your liking, truly one of the favorites among our guests. The photo you uploaded is absolutely wonderful, thank you for capturing such a beautiful shot of our pool with the Maybank Tower as the backdrop. That angle is indeed one of the most photogenic spots in our property, and you've captured it brilliantly. We hope your overall experience was an enjoyable one, and we look forward to welcoming you again for more memorable moments. Yours Sincerely – The Management

Thank you very much for your 8.8 out of 10 rating and your informative review regarding your stay on March 21-22, 2025, for your holiday. We are pleased to know that you found our hotel “great” and that our location is close to iconic landmarks like Central Market and Dataran Merdeka, which is a major plus for our guests. We also appreciate your observation that our hotel is a popular choice for many guests looking to enjoy culinary delights for breaking the fast, especially during Ramadan. Every year, we strive to provide an authentic and appetizing Ramadan buffet, and we are pleased that this was one of your positive impressions. Regarding your comment about high e-hailing rates, we acknowledge that during peak times such as the holiday season or Ramadan, dynamic rates may be applied by transportation service providers. For your guests' convenience, we are always ready to assist with alternative public transportation options, including easy access to the LRT station and Pudu Sentral terminal, both of which are within walking distance. Once again, we thank you for your review and trust. We look forward to welcoming you back and providing you with a more satisfying experience in the future. Thank you very much, Ahmad F. S., for the 8.8 out of 10 rating and the informative review following your leisure stay from 21 to 22 March 2025. We're glad to hear that you found our hotel to be “good” and appreciated our proximity to iconic landmarks such as Central Market and Darat Merdeka, which many of our guests rated highly. We also thank you for highlighting that our hotel is a popular choice for guests seeking a delicious Ramadan buffet, every year we strive to offer a truly authentic and satisfying spread, and we're pleased that this stood out in your experience. Regarding your note about e-hailing fares being high, we acknowledge that during peak seasons or festive periods, dynamic pricing can be applied by ride-hailing providers. For the convenience of our guests, our team is always happy to advise on public transport alternatives, including nearby LRT stations and Pudu Sentral, all within a short walking distance. Once again, thank you for your feedback and your trust in us. We look forward to welcoming you back for an even more enjoyable experience. Yours Sincerely – The Management

Thank you for your positive review and rating of 8.2. We are delighted to know that you found our staff friendly and helpful and that you enjoyed the comfort and facilities of our rooms. Our strategic location is indeed one of our key advantages, offering convenient access to various dining and tourist attractions. With Chinatown on the left of the hotel and Pudu Raya Terminal on the right, guests can easily travel to multiple destinations, including the airport via bus or Genting Highlands. We are also pleased to know that you found Bukit Bintang, which is only about 1.5 km away. We appreciate your positive review and the 8.2 rating. We are delighted to know that you found our staff friendly and helpful and that you enjoyed the comfort and facilities of our rooms. Our strategic location is indeed one of our key advantages, offering convenient access to various dining and tourist attractions. With Chinatown on the left of the hotel and Pudu Raya Terminal on the right, guests can easily travel to multiple destinations, including the airport via bus or Genting Highlands. We are also pleased that you found it convenient to walk to Bukit Bintang, which is approximately 1.5 km away. We appreciate your feedback and look forward to welcoming you again in the future for an even more enjoyable stay. Yours Sincerely - The Management

Thank you for taking the time to provide detailed feedback regarding your stay. We are pleased to know that you chose our hotel for your holiday and that your overall experience was comfortable and enjoyable. We are glad that you enjoyed our hotel’s location, with its close proximity to Petaling Street, Chinatown, Central Market, and a variety of dining and shopping options. It was great to hear that you and the kids enjoyed exploring the area and even managed to get in 12,000 steps a day—a fantastic way to make the most of your stay! We apologise for the delay in check-in. We understand how important it is to have your room ready on time, and we regret any inconvenience this may have caused. Your feedback regarding the attitude of the receptionist has been noted, and we will discuss this with our team to ensure a warmer and more welcoming approach in the future. However, we are pleased that you had a positive interaction with Ms. Noor and the old man at the front door, whose smiles and friendliness made your stay even more enjoyable. Thank you for extending your stay for an additional night—it means a lot to us that you felt comfortable doing so. We greatly appreciate your constructive feedback, as it helps us identify areas for improvement and continue to provide the best experience for our guests. We look forward to welcoming you and your family back for a pleasant visit in the future. Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted to hear that you chose our hotel for your leisure trip and that your overall experience was comfortable and enjoyable. We are pleased to know that you found our location to be a major highlight, with its proximity to Petaling Street, Chinatown, Central Market, and various dining and shopping options. It is wonderful to hear that you and your children enjoyed exploring the area and even reached 12,000 steps a day—what a fantastic way to make the most of your stay! We sincerely apologize for the delay during your check-in process. We understand how important it is to have rooms ready on time, and we regret any inconvenience caused. Your feedback regarding the receptionist's demeanor has been noted, and we will address this with our team to ensure a warmer and more welcoming approach in the future. We are glad, however, that you had a positive interaction with Ms. Noor and the elderly gentleman at the front door, whose smiles and hospitality make your stay more pleasant. Thank you for extending your stay by an additional night—it means a lot to us that you found our hotel comfortable enough to do so. We truly appreciate your constructive feedback, as it helps us identify areas for improvement and continue delivering exceptional experiences for our guests. We hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future. Yours Sincerely - The Management

Thank you for your review and score of 8.2 out of 10.0. We appreciate you choosing to stay with us on your recent leisure trip. Our hotel's location next to Petaling Market is one of the advantages that guests often enjoy, and we are glad that it was convenient for you as well. We are always striving to improve our services to ensure a more satisfying guest experience in the future. Thank you for your review and the score of 8.2 out of 10.0. We appreciate you choosing to stay with us during your leisure trip recently. Our hotel's location next to Petaling Market is one of the advantages frequently enjoyed by our guests, and we are glad it provided convenience for you as well. We are continuously striving to improve our services to ensure an even more satisfying guest experience in the future. Yours Sincerely - The Management

Thank you for your review and for rating us 8.2 out of 10.0. We are delighted to know that you enjoyed the hotel facilities and appreciated our convenient location near Petaling Street. It is also wonderful to hear that you found it easy to access nearby restaurants. Your feedback encourages us to continue delivering excellent service and enhancing the experiences of our valued guests. We hope your leisure trip was memorable and that our offerings contributed positively to your stay. We look forward to the opportunity to welcome you again in the future. Yours Sincerely - The Management

Thank you for the strong rating of 9.4 out of 10 and for choosing to stay with us during your trip in September 2024. We’re delighted to hear that you found our hotel a good place to stay with family, that means a lot to us, as we aim to provide a welcoming and comfortable environment for guests of all ages. Your comment about traffic is indeed a fair point. As we’re located right in the heart of Kuala Lumpur, especially near major landmarks like Dataran Merdeka, Central Market, and Chinatown, the area can occasionally experience heavy traffic, particularly during weekends, public holidays, or large-scale events. While the vibrant surroundings are part of what makes our location attractive to many, we understand how traffic conditions may affect one’s travel experience. For guests looking to avoid congestion, our team is always happy to provide alternate route suggestions or tips on using public transport, such as the nearby LRT stations or walking routes to nearby attractions. Thank you once again for your kind words and constructive note. We hope to have the pleasure of welcoming you and your family back again soon, perhaps during a quieter period for a more seamless experience. Yours Sincerely - The Management

Thank you for your positive rating of 8.5 out of 10 and for your thoughtful remarks following your stay with us in September 2024. We’re especially pleased to know that you found our hotel to be very beautiful, elegant, and sophisticated, and that our design left a positive impression on you. Our team takes great care in curating both the interior and exterior aesthetics to blend comfort with style, and your kind words serve as a wonderful encouragement. Should you have any suggestions for how we might enhance your experience further and aim closer to a perfect 10, we would truly value your feedback. We are always striving for continuous improvement to better serve our valued guests like yourself. We look forward to welcoming you again in the near future. Yours Sincerely – The Management

Thank you for your positive rating of 8.5 out of 10 and for choosing to stay with us during your visit in September 2024. We are pleased to know that you appreciated our hotel's strategic location, especially its convenience for culinary exploration and its proximity to Petaling Street, one of Kuala Lumpur's most vibrant cultural and culinary hubs. Our location is indeed a favorite of many guests because it provides easy access to local cuisine, historical sites, and the vibrant atmosphere of Chinatown, all just steps away. Your positive review is greatly appreciated, and we look forward to welcoming you back again soon—perhaps for a longer stay so you can enjoy more of what the area and our property have to offer. Thank you for your kind rating of 8.5 out of 10 and for choosing to stay with us during your visit in September 2024. We're glad to hear you appreciated our strategic location, especially its convenience for culinary exploration and its close proximity to Petaling Street, one of the most vibrant cultural and food hubs in Kuala Lumpur. Our location continues to be a favorite among guests for precisely these reasons, offering easy access to local delicacies, heritage sites, and the lively atmosphere of Chinatown just steps away from the hotel. Your positive comments are greatly appreciated, and we hope to have the pleasure of welcoming you again soon. Perhaps for a longer stay so you can enjoy even more of what the area and our property have to offer. Yours Sincerely – The Management