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City Central Hotel @ KL Sentral
Hotels
8,9
/10
Very Good
2.220 reviews
What Guests Say About Their Stay
Staff Friendliness (289)
Accessibility (256)
Distance To City Center (235)
Bedroom (232)
Suryani
9,7
/ 10
The staff was very friendly and helpful. He gave me an early check in at 12pm. The location is very strategic, only step ahead to public transportation (KL Sentral) and Nu Sentral.
Olivia A.
9,7
/ 10
I chose City Hotel because the hotel is very clean and recommended, especially, and the reality is true, the hotel is very, very clean although not the biggest hotel and the price is cheap but the quality is the best. The office boy named Sajad is very recommended, kind, and friendly to help us pick our bags to the shuttle bus. Good job Sajad, may God bless you.
A***i
9,4
/ 10
This is my second stay at this hotel. It's very comfortable, clean, and in a great location. The staff are very friendly. I also met a staff member named Sajad. He was very helpful. Thanks.
Erik C.
9,7
/ 10
Great hotel with a good location near the station and very friendly and attentive staff.
H***y
8,5
/ 10
The room is small but clean and good enough for a single traveler.
Close to Nu Sentral Mall and train station.
A lot of restaurants and shops.
The location is perfect. I will stay again someday.
In the Area
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NO 80, Jalan Tun Sambanthan, KL Sentral, Kuala Lumpur, Malaysia, 50470
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Elevator
WiFi
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Available Room Types in City Central Hotel @ KL Sentral
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What's around City Central Hotel @ KL Sentral
NO 80, Jalan Tun Sambanthan, KL Sentral, Kuala Lumpur, Malaysia, 50470
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Discover More About City Central Hotel @ KL Sentral
note: hotel was previously named City Central Hotel
Location
City Central Hotel @ KL Sentral is located in area / city KL Sentral.
About City Central Hotel @ KL Sentral
For you, travelers who wish to travel comfortably on a budget, City Central Hotel @ KL Sentral is the perfect place to stay that provides decent facilities as well as great services.
City Central Hotel @ KL Sentral is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Have fun with various entertaining facilities for you and the whole family at City Central Hotel @ KL Sentral, a wonderful accommodation for your family holiday.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at City Central Hotel @ KL Sentral.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
City Central Hotel @ KL Sentral is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, City Central Hotel @ KL Sentral is the right place to stay.
All facilities in City Central Hotel @ KL Sentral
Entertainment Facility
Fitness Center
Lobby
Exterior
Bedroom
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
General
- AC
- Family room
- Heater
- Non-smoking room
- Rooftop terrace
- Smoke-free
In-room Facilities
- Desk
- Hairdryer
- Shower
- TV
Food and Drinks
- A la carte breakfast
- Breakfast
Things to Do
- Fitness center
- Garden
Public Facilities
- Elevator
- WiFi in public area
Hotel Services
- Front desk
- 24-hour Receptionist
Connectivity
- Free WiFi
Accommodation Policy & General Information in City Central Hotel @ KL Sentral
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
Late Check-out
You're allowed to check-out past the accommodation's check-out time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at City Central Hotel @ KL Sentral | 80 |
Number of floors in City Central Hotel @ KL Sentral | 5 |
Another facilities in City Central Hotel @ KL Sentral | ATM/Banking, Beauty salon, Gift shop, Grocery, Hair salon |
Frequently asked question in City Central Hotel @ KL Sentral
What are available facilities at City Central Hotel @ KL Sentral?
There are top facilites at City Central Hotel @ KL Sentral such as AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at City Central Hotel @ KL Sentral?
The standard check-in time at City Central Hotel @ KL Sentral is starting from From 15:00 while the latest check-out time is at Before 12:00
Does City Central Hotel @ KL Sentral provide breakfast?
Yes, City Central Hotel @ KL Sentral provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of City Central Hotel @ KL Sentral?
City Central Hotel @ KL Sentral is a 3.0-star hotel.
How many floors does City Central Hotel @ KL Sentral have?
City Central Hotel @ KL Sentral has 5 floors.
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More Reviews from Other Guests in City Central Hotel @ KL Sentral
Traveloka (2.133)
Other sources (87)
8,9
Very Good
From 2.133 reviews
Provided by travelers on
Cleanliness
9,1
Room Comfort
8,8
Meal
8,5
Location
9,3
Service and Facilites
9,0
People often mention about City Central Hotel @ KL Sentral
All
Staff Friendliness (243)
Accessibility (222)
Bedroom (208)
Bathroom (197)
Distance to City Center (195)
Hotel Area (186)
Ambiance (173)
Wifi (165)
Check-in/out Time (161)
Family Friendly (153)
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Traveler Reviews City Central Hotel @ KL Sentral
Number of reviews per page
20
40
Customer reviews
Verified Traveler
7,0
/10
Reviewed 3 day(s) ago
On the 4th floor there was the sound of a child crying which was very disturbing to sleep.
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Accommodation's Reply
24 Sep 2025
Dear Valuable Guest,
Thank you for sharing your experience with us. We sincerely apologize for the disturbance you encountered due to noise during your stay on the 4th floor. Your comfort is very important to us, and we will take steps to ensure a quieter environment for our guests.
We truly value your feedback and hope to have the opportunity to welcome you back for a more restful stay.
Kind regards,
City Central Hotel Management
Verified Traveler
Leisure
9,4
/10
Reviewed 5 day(s) ago
Newly renovated bedroom, satisfied
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Accommodation's Reply
20 Sep 2025
Dear Valued Guest,
Thank you for sharing your feedback with us. We are delighted to know that you were satisfied with our newly renovated bedroom. At City Central Hotel @ KL Sentral, we are constantly striving to upgrade our facilities and services to provide our guests with greater comfort and value.
Your satisfaction means a lot to us, and we are happy that the improvements we made enhanced your stay experience. We look forward to welcoming you back soon and ensuring that every visit is just as enjoyable, if not better, than the last.
Warm regards,
City Central Hotel
A***a
9,7
/10
Reviewed 5 day(s) ago
I really appreciated the friendliness of the staff: the one who cleans the rooms (Mehdi) is very kind, helpful, and discreet, nothing to complain about 👌🏻. The gentleman at the daily reception (I think Redwan) was very helpful with all my requests, attentive, and very patient 😅.
Otherwise, my room (standard) has no window, but despite that, the cleanliness is excellent + air conditioning + bathroom ventilation + refrigerator. Small but cozy. I spent 3 nights there very well 👌🏻. Thank you for everything, my stay was made easier thanks to you 😊
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Accommodation's Reply
20 Sep 2025
Dear Valued Guest,
Thank you for sharing your kind feedback about your recent stay at City Central Hotel @ KL Sentral. We are truly pleased to hear that you appreciated the cleanliness and comfort of your room, as well as the facilities provided.
Your special recognition of Mehdi for his kindness and attentiveness, and Redwan for his helpfulness and patience, means a great deal to us. We will gladly share your compliments with them, as such encouragement inspires our team to continue delivering excellent service.
We are delighted that you had a pleasant 3-night stay and that our hospitality made your visit easier and more enjoyable. We look forward to welcoming you again on your next trip to Kuala Lumpur.
Warm regards,
City Central Hotel
T***i
10,0
/10
Reviewed 1 week(s) ago
good hotel, muslim friendly, good experience..
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Accommodation's Reply
23 Sep 2025
Dear Valued Guest,
Thank you for sharing your feedback about your stay at City Central Hotel @ KL Sentral. We are delighted to hear that you had a good experience with us and that you consider our hotel to be both comfortable and Muslim-friendly.
Our team takes pride in ensuring that all guests feel welcome and well cared for, and it is very rewarding to know that our efforts made a positive difference in your stay. Providing clean rooms, thoughtful amenities, and warm hospitality is at the heart of what we do, and your kind words serve as great encouragement for us to continue improving.
We truly appreciate your support and recommendation, and we look forward to welcoming you back for another pleasant and memorable experience in Kuala Lumpur.
Warm regards,
City Central Hotel
DH
Devi H.
Transit
8,8
/10
Reviewed 1 week(s) ago
Minimalist room, complete amenities, there is a refrigerator, hot water, close to KL Sentral, no deposit, check in can be before 3 pm. 24 hours anytime you want to check out. It could be an option if you want to go to KLIA2 airport by bus.
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Accommodation's Reply
19 Sep 2025
Dear Valuable Guest,
Thank you for sharing such a detailed and positive review. We are delighted to know that you enjoyed the comfort of our minimalist rooms with complete amenities, including the convenience of a refrigerator and hot water. It is wonderful to hear that our flexible check-in and 24-hour checkout options, along with our strategic location near KL Sentral, made your stay even more convenient — especially for easy access to KLIA2 by bus. Your encouraging feedback inspires us to continue providing comfort, value, and flexibility for all our guests. We look forward to welcoming you back to City Central Hotel on your next visit to Kuala Lumpur.
Warm regards,
City Central Hotel Management
R
Rosmita
9,4
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and the rooms are kept clean.
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Accommodation's Reply
19 Sep 2025
Dear Valuable Guest,
Thank you for your kind review. We are pleased to know that you experienced the friendliness of our staff and appreciated the cleanliness of our rooms. Your feedback encourages us to continue delivering warm hospitality and a comfortable environment for all our guests. We look forward to welcoming you back for another pleasant stay at City Central Hotel.
Warm regards,
City Central Hotel Management
J***n
Transit
9,1
/10
Reviewed 1 week(s) ago
Close to monorail station, restaurants, shopping malls and KL Sentral.
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1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Valuable Guest,
Thank you for your thoughtful feedback. We are delighted to know that you enjoyed our strategic location near the monorail station, restaurants, shopping mall, and KL Sentral. At City Central Hotel, we aim to provide not only comfort but also the convenience of being at the heart of Kuala Lumpur, making travel and leisure easy for all our guests. We look forward to welcoming you back again soon.
Warm regards,
City Central Hotel Management
E***A
Business
9,4
/10
Reviewed 1 week(s) ago
Room was cozy, clean, and the staff were really friendly. Only downside is the poor soundproofing, you can clearly hear doors banging, kids running in the hallway, and families playing loudly in their rooms. Light sleepers should definitely bring earplugs.
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Accommodation's Reply
19 Sep 2025
Dear Valuable Guest,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the room cozy and clean, and that our staff’s friendliness enhanced your stay. At the same time, we sincerely apologize for the inconvenience caused by noise disturbances due to the soundproofing. We understand how important a good night’s rest is, especially for light sleepers, and we truly regret that this affected your comfort.
Please be assured that your comments have been shared with our management team as we continue to explore improvements to minimize noise disruptions for our guests. Your feedback is invaluable in helping us raise our standards, and we do hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay in the future.
Warm regards,
City Central Hotel Management
G***a
Transit
9,4
/10
Reviewed 1 week(s) ago
A comfortable hotel, right across from Nu Sentral.
There's a refrigerator in the room, making it convenient for storing drinks and food.
It's close to the LRT, MRT, and buses, making it a very convenient location.
The staff are also friendly, and the lobby door is always opened by a hotel staff member.
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1 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Valuable Guest,
Thank you for your wonderful feedback. We are pleased to know that you found our location convenient across from NU Sentral, with easy access to LRT, MRT, and buses. We’re glad you appreciated the in-room refrigerator, our friendly staff, and the welcoming service at the lobby. We look forward to hosting you again soon at City Central Hotel.
Warm regards,
City Central Hotel Management
F***n
Leisure
9,7
/10
Reviewed 2 week(s) ago
The strategic location is very close to the station, making it easy to get around. The entire staff is friendly and helpful. The room is clean, fragrant, quiet, and super comfortable! I'll be back again, thank you!
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1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Valuable Guest, Thank you for your warm and positive review. We are delighted to hear that you enjoyed our convenient location, right near the station, making it easy to travel to various destinations. The smiles and friendliness of our staff are part of our commitment to providing the best service, and we are proud to know that this has left a positive impression on you. We are also delighted that the cleanliness, comfort, and ambiance of our rooms meet your expectations. Your comments truly motivate us to continue improving our services and facilities to make each visit even more memorable. We look forward to welcoming you back to City Central Hotel on your next visit. Thank you for choosing us as your base in Kuala Lumpur. Best regards, City Central Hotel
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S
Suryani
9,7
/10
Reviewed 2 week(s) ago
The staff was very friendly and helpful. He gave me an early check in at 12pm. The location is very strategic, only step ahead to public transportation (KL Sentral) and Nu Sentral.
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Accommodation's Reply
13 Sep 2025
Dear Valuable Guest,
Thank you for your kind review of City Central Hotel. We are delighted to know that you appreciated the friendliness and helpfulness of our staff, as well as the early check-in arrangement. It’s also wonderful to hear that our strategic location next to KL Sentral and Nu Sentral made your stay more convenient.
We truly value your support and look forward to welcoming you back on your next visit to Kuala Lumpur.
Warm regards,
City Central Hotel
IJ
Iwan J.
Leisure
9,4
/10
Reviewed 2 week(s) ago
The quad family room is quite small and a bit cramped, but still suitable for a family of four. The hotel's main benefit is its location near KL Sentral, making it easy to access all parts of Kuala Lumpur.
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1 people find it helpful
Accommodation's Reply
11 Sep 2025
Thank you for sharing your feedback on your stay at City Central Hotel. We are glad to hear that our strategic location near KL Sentral made your travels around Kuala Lumpur more convenient.
We also take note of your comments regarding the quad family room being a bit small and cramped. While the space is designed to be practical for families, we truly value your input and will keep it in mind as we work to improve guest comfort.
We appreciate your support and look forward to welcoming you and your family again on your next visit to Kuala Lumpur.
D***y
Leisure
9,7
/10
Reviewed 2 week(s) ago
Location close to KL Sentral, clean rooms, friendly staff.
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1 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Valuable Guest,
Thank you for your kind review of City Central Hotel. We are delighted to hear that you enjoyed our convenient location near KL Sentral, the cleanliness of our rooms, and the friendliness of our staff. Your appreciation means a lot to us, and we look forward to welcoming you back again soon.
Warm regards,
City Central Hotel
RR
Ria R.
10,0
/10
Reviewed 2 week(s) ago
A really great hotel, clean and fragrant. There was a welcome drink upon check-in. The staff were very friendly, especially Muhammad Irshan. This hotel is truly the best.
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Valuable Guest,
Thank you very much for your wonderful review of City Central Hotel. We are delighted to hear that you had such a pleasant stay, enjoying the clean and comfortable atmosphere, the welcome drink at check-in, and especially the friendly service from our team.
Your special mention of our staff member, Muhammad Irshan, is truly appreciated. We will be sure to share your kind words with him, as recognition like this motivates our team to continue providing the best hospitality to all our guests.
We are honored by your compliments and thrilled to know that you consider our hotel the best. We look forward to welcoming you back for another excellent stay in Kuala Lumpur.
N***r
9,7
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the hotel location is easy to find and in front of KLCC so you can walk to the mall, the room is comfortable but there is no window, the bathroom is clean and comfortable.
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Accommodation's Reply
11 Sep 2025
Dear Valuable Guest,
Thank you for sharing your feedback about your stay at City Central Hotel. We are delighted to know that you found our staff friendly, our location convenient in front of the mall, and that you enjoyed the comfort of our rooms and the cleanliness of the bathroom.
We also take note of your comment regarding the lack of a window in the room. While some of our rooms are designed this way to maintain affordability and practicality, we understand preferences vary, and your feedback is valuable to us.
We truly appreciate your support and look forward to welcoming you back on your next visit to Kuala Lumpur.
Warm regards,
City Central Hotel Management
A***i
6,2
/10
Reviewed 3 week(s) ago
The hotel is very noisy... The reception staff is not friendly.
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Valuable Guest,
Thank you for sharing your feedback regarding your recent stay at City Central Hotel. We sincerely apologize for the inconvenience caused due to noise and for any shortcomings you experienced with our reception staff.
Your comments are very important to us, and we will review them carefully to improve our services and ensure a more comfortable experience for future guests. We hope to have the opportunity to welcome you back and provide a better stay.
Sincerely,
City Central Hotel
A***i
6,6
/10
Reviewed 3 week(s) ago
The reception staff are not very friendly... Especially the women.
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Thank you for taking the time to share your experience at City Central Hotel. We sincerely apologize if our reception staff did not meet your expectations, particularly regarding their friendliness.
Please be assured that your feedback is taken seriously, and we will address this with our team to ensure improvements are made. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.
Sincerely,
City Central Hotel
TP
TEGUH P. A.
9,1
/10
Reviewed 3 week(s) ago
The location is just perfect, close to KL Sentral and easy to order Grab. Food hawker just take a walk for 5 minutes.
1 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Valuable Guest,
Thank you for your kind review. We’re pleased you enjoyed our perfect location near KL Sentral with easy access to Grab and nearby food options. We look forward to welcoming you again soon.
Best regards,
City Central Hotel
LT
Lý Thu
10,0
/10
Reviewed 3 week(s) ago
Friendly and helpful staff. Hotel opposite KL Sentral. Very convenient to go anywhere.
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1 people find it helpful
Accommodation's Reply
06 Sep 2025
Dear Valued Guest,
Thank you for your wonderful feedback! We’re delighted to know you enjoyed our convenient location right opposite KL Sentral and appreciated the friendliness and helpfulness of our staff. Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant stay at City Central Hotel @ KL Sentral.
A***d
Transit
10,0
/10
Reviewed 3 week(s) ago
Although the hotel is not luxurious, the service of all the workers and staff is very good, very friendly, and helpful
Budget hotel with VIP service by workers whether at the counter or other staff
Clean rooms, suitable for the price
Clean bathrooms
Clean environment
Easy to find restaurants because Nu Sentral is just in front
Easy to use the monorail
Will choose this hotel again if I go to KL later.
Overall, it should be the choice of all those looking for a budget hotel in the KL Sentral area @ Nu Sentral
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+2
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Accommodation's Reply
10 Sep 2025
Dear Valuable Guest,
Thank you very much for your generous and detailed review of City Central Hotel. We are truly delighted to know that you enjoyed your stay and appreciated our friendly and helpful staff, clean rooms and bathrooms, and the convenience of our location right in front of Nu Sentral and KL Sentral.
Your kind words about our service being “budget hotel with VIP service” mean a lot to us, as our team always strives to provide warm hospitality and great value for all our guests. It is also wonderful to hear that you found the surrounding environment comfortable and convenient, with easy access to restaurants and the monorail.
We are honored that you would choose us again for your future visits to Kuala Lumpur, and we sincerely look forward to welcoming you back.
Warm regards,
City Central Hotel
Number of reviews per page
20
40
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