Pullman Kuala Lumpur City Centre - Hotel & Residences

Our recent stay at the Pullman KLCC City Center was, overall, a wonderful experience and I would absolutely recommend the hotel to others. The property itself is immaculate—beautifully decorated, artful, creative, and inspiring. It was the perfect city getaway right in the heart of Kuala Lumpur. Highlights of our stay: The staff were warm, welcoming, and friendly on nearly every occasion. Special thanks to Ida and Alya at checkout for their thoughtful apologies, and to Harakem for an excellent check-in. Our suite was spectacular—spacious, elegant, and well-appointed. I’m confident the same attention to quality carries through to all of their rooms. The 10th-floor pool is gorgeous, with a relaxing city vibe. The spa was a real sanctuary, complete with a sauna. I had an excellent massage that helped me unwind after a stressful moment. (Although in my opinion, given the circumstances, it should have been complimentary.) In-room dining was a delight—delivered quickly, presented beautifully, and consistently 5-star quality. On three occasions, the team even set up our private dining table, creating a restaurant experience in our suite. The Blu Cigar Lounge was another highlight. It was the only comfortable space for my 75-year-old mother to enjoy a cigarette and soda, while I sampled two exceptional cigars. Tommy and his team deserve special mention—they are absolute gems who went above and beyond to deliver outstanding service. Location could not be better. You are truly in the center of the city. Where the experience fell short: Unfortunately, one interaction overshadowed an otherwise outstanding stay. On the first morning, despite having booked two nights, I was abruptly woken from a deep sleep (with the “Do Not Disturb” sign displayed) by loud knocking and a bill being slipped under the door for a minor balance of under $50 USD. This was unsettling, but what followed was worse. When I went to the front desk, I had a very negative encounter with Connie, one of the guest service managers. Rather than calming the situation, she was confrontational, dismissive, and never once offered an apology. Requests to speak with another manager were met with deflection. She repeatedly insisted, “I have never said no to you, Mr. Zeleny,” but refusing to escalate the matter or even have a proper conversation at the Accor priority desk was, in practice, a “no.” There was no follow-up, no resolution, and no apology until checkout the following day when other staff members—Ida and Alya—finally expressed their regret. If Connie is indeed a manager, I strongly encourage management to provide retraining in communication and guest service. A manager’s role is to de-escalate and reassure, not inflame a guest’s frustration. Final thoughts: Despite this one regrettable interaction, the Pullman KLCC remains a top-tier hotel with excellent facilities, food, and staff. The positives far outweighed the negatives, which is why I still rate the stay highly. That said, I hope management takes this feedback seriously, as one individual’s attitude can cast a shadow over an otherwise 5-star experience. A week later, I still have not received any follow-up apology, which is disappointing. With the right attention to service recovery, this hotel could truly deliver a flawless 5-star experience every time.

The aircond 2235 is not working snd the fridge also not cold, the swimming pool small.

Friendly staff.Breakfast menu simple.

Good, very helpful, the food is delicious

We stayed for a birthday celebration. The hotel was very pleasant, with quick check-in and check-out. We were surprised with room decorations and a cake. Thank you, Ms. Devi and Hedry. It was a pleasure to be served by them and given the birthday surprise. Best of luck to Pullman KLCC.

Very good location, the room is very clean and comfortable. The breakfast meals are very nice.

Perfect. Will be back soon here...

Nice and comfortable and clean, suitable for families.

Friendly staff.. Location is also good..

It can no longer be explained in writing, I'll try to comment, in my opinion it's really ⭐⭐⭐⭐⭐

Strategic location, good service

Hotel is walking distance to malls and towers. Rooms are very clean and comfortable. Meals have a wide variety to choose from in the hotel and from the nearby malls and restaurants.

Very good service and nice atmosphere.

Good location, easy to mall, near the exclusive mall

The hotel's position is very good and strategic.

The air conditioning was not cool.

It was a pleasant stay, good location, the breakfast buffet was amazing and tasty. Will definitely come back again.

really like it, comfortable and can sleep soundly 👌👍

Very satisfying, like home, then the most important thing is comfort and cleanliness as well as friendliness 👍

It was so glad stay here the room was so clean, the hotel staff was so nice and the location near mall market hopefully if I come back here I will stay at the Pullman Hotel thank you Pullman see you again Kuala Lumpur