Rainbow Paradise Premium Resorts @Tanjung Bungah

I would never stay here again.....full stop. Just don't.

Rooms are great but old and in need of maintenance. Advertised breakfast ended up being bento. Location is okay.

Hotel was great and good value for money but building starting to show signs of lack of investment. Breakfast was nice but for such a large hotel would expect more options espically when full on weekend. Nice being outside of city centre but bus out the front gets you into town centre 15 - 20 minutes. Great staff

Need to update service

It took a while to receive my towel, so I couldn't take a shower till then. Also bathtub was there, but no hot water. Other than that, the view was great, very spacious, and especially the beach bar was awesome at night.

good

I don’t know how it’s get 4 star, when you came off the elevator at 10th floor no air conditioning working and floor was very bad smells, walking to your room wall has mold and inside the room when you flash the toilet sound like alarm for few minutes, side of bathtub has black mold, unbelievable 4 star hotel ???

Old Style

Supplied breakfast was horrible. Room and staff great.

Very clean and quite

Great evening fire shows and Music at the bar on the sand.

The facilities and rooms need to be renovated and updated.

Staff needs training, management is not involved in supporting staff. Property looks great but the rooms needs some care.

Great location and staff the property is aged and it is especially noticeable in the rooms.

Had a high floor, balcony is facing the sea, Nice to view the sunset.

We were very aware that the property is needing a refurbishment and this is reflected in the price. We rarely bothered with breakfast as the quality was not overly good, but again we knew that. The pool is beautiful and the pool and groundsmen pretty good when not arguing with private apartment guests over sun beds (apparently they are not allowed to use). No complaints about the cleanliness and the location is perfect for exploring the island. Right up until the last day we would have considered returning. However, the incompetence and rudeness of reception staff put that very firmly out of our minds. On Friday evening I approached reception to enquire about a late check out on Sunday. A very pleasant member of staff advised me that there was no need to pay for an extension as this was free to longer term guests (2 weeks). We were very happy with this. On Saturday I returned again to reception just to confirm our departure time. We were advised that no such request had been made. And, to be honest were spoken to quite badly, although eventually the staff member did begrudgingly confirm. Today, whilst I was leisurely soaking in the bath, there was a hard angry banging on the door. My husband answered and was faced with another member of reception staff and ‘security’ demanding to know why we hadn’t check out. I felt like a criminal and we decided to get out as early as possible, leaving for the airport 5 hours before required. Won’t be back

We don't feel safe at this property . Anyone can use the elevator and even general public can use the pool . Lots of water everywhere on the floor at the corridor leading to the elevator . In afternoon, you see a lot of families from outside come to use the pool- those people are general public . The whole place is dated, it needs a makeover badly .

Property is run down,not maintained,carpets in all hallways etc smell of dampness/mildue PLEASE repair the facility..we had to leave the same night due my wife asthma..

The room provided had a damage in the main door which posed a security concern, hence my room was changed after a day. The new room provided had the safe locker in a locked condition. Although it was a simple fix for security, it took a day to unlock it. Wifi signal in the room was very bad. The water was not hot, it was barely warm. I checked out a day earlier than planned, the hotel refused to provide a checkout acknowledgement. I had to interact with several people at the reception, only one lady was helpful. Name available if needed.

This was the the ninth time I have stayed at Paradise, but the first since 2012. In many respects it has changed but the it wold be unfair to be too harsh as the pandemic will have had a significant affect, which is probably the reason the poolside bar is no longer open and many shops have closed. It was disappointing not to be able to buy snack food and a beer at lunchtime but there are many shops and restaurants within easy walking distance. In previous years we travelled in the European winter months and the hotel was catering for the European market, this no longer seems to be the case and standards have changed. On balance I would continue to stay at Rainbow but I feel that if you are looking for a beach side hotel up to European standards you may be disappointed. For example, they only had six (uncomfortable) sun loungers and they were the same ones that they had in 2003 - all others are in need of repair. There is also limited seating around the pool. They need to work to improve the offering. One positive change is the introduction of Laguna Bay beach bar on site in the evenings which gave the place some atmosphere.