W Kuala Lumpur

Location Beautiful staff Beautiful view

Amazing location. We loved the room with the view of KL Tower. Thank-you to Sakura for accommodating us. The Noodle bar at breakfast was delicious and fun and overall selection was super impressive. Thank-you to Willy and Anousha for ensuring we had everything we needed (including great coffee and tourist recommendations).

The W KL is not only in a prime location it’s an outstanding 5 star hotel at 4 star prices. This hotel will not disappoint. From the room, to the staff to the restaurants, everything was on point.

Great service, friendly staff. Well presented and tasty breakfast.

Highly recommend! Excellent Service by Staff and great amenities!

The staff were amazing. I’m taking about all of them. Beautiful room and pool with a view of the Petronas Towers. Breakfast buffet was great. Good location next to everything. And the Towers were a block over. Highly recommend.

Wonderful property just a block from Petronas Twin Towers. Clean, welcoming and comfy with a superb breakfast buffet. The only downsides were the incessant nighttime motorcycles revving their engines on the street and thus disturbing one's sleep. Perhaps there are quiter rooms at the backside of the property. And while I had hot water in the sink, The water was only lukewarm in the shower.

W hotel KL was the BEST luxury experience I've had. The hotel is so gorgeous in itself with the fabulous amenities and their amazing Wet Deck, but what really sold it for me was the staff. They are so friendly, chatty and really take your stay seriously. I was in KL for 10 days to celebrate my birthday and some of the staff at breakfast (Flock) recommended some places to go, things to do. I don't think I would've had as good of a stay had I not stayed at W Hotel KL. Flock restaurant made my mornings so much brighter and definitely was the right way to start the day. Keith (assistant restaurant manager) is so friendly, chatty and he really cares. He was telling me about the history of the popular local Teh Tarik tea. Brian also from the Flock restaurant, a lovely person who is smiley and curious about the guests enough to spark wonderful conversation. And finally, Elaine. The W Insider. She was amazing. She became more than just a staff member but she became a friend. Her level of care and consideration is unmatched and i am truly truly thankful to not just have met her but to have been a guest at the W that she looked after. I will undoubtedly be back to KL and mainly for the W hotel. See you again soon, Miss Natasha ❤️

The W Kuala Lumpur makes a strong impression from the moment you walk in. The room design is clever and considered — an L-shaped layout with extensive use of mirrors that makes the space feel larger and more dynamic than it actually is. There’s a real sense of personality here, from the moody lighting options that let you set the room to whatever vibe you’re after, to the small details that show genuine thought has gone into the guest experience. Bedding and pillows are excellent — proper five-star quality that makes a tangible difference to sleep. Staff are attentive without being intrusive; they called twice to check the room was to my satisfaction, and when an issue was flagged with the phone handset, someone was up within minutes to replace it. That level of responsiveness sets the W apart from hotels that simply go through the motions. The pool deck is a highlight, transitioning into a DJ set by the pool in the evenings which gives the hotel a social energy that most KL properties lack. It feels like a place designed for people who actually want to enjoy themselves rather than just sleep and leave. A few minor niggles: there’s more traffic noise than you’d expect from a modern purpose-built hotel at this level, the AC didn’t quite cool to my usual refrigerator room level, and there were faint sounds of drilling from renovations on the 13th floor. None of these were dealbreakers, but worth noting. Overall, the W delivers something genuinely different - would recommend.

For city breaks possibly the best hotel I have stayed in. Location is exceptional being over the road from the Petronas towers with an unrivalled view from the rooms and the pool (wet deck). The facilities and staff were next level too - nothing was too much and it felt like there was a genuine personal touch you don’t get these days. Absolutely certain to visit here again if I return to KL.

We tried to take a nap after checking in. Very loud noise coming from the room below due to repairs. They shouldn't have put us in that room if repairs were scheduled.

We had an amazing staycation at W Kuala Lumpur, and it truly exceeded our expectations. The room design was absolutely stunning. Modern , stylish, and thoughtfully detailed. I especially loved the high-quality toiletries; you can really feel the luxury in every touchpoint. The breakfast spread deserves a special mention, generous, well curated, and delicious. The Wet Deck is another must-visit spot, perfect for leisure or gatherings. Enjoying the spectacular KLCC view from there was unforgettable. As Malaysians 🇲🇾, it made us feel incredibly proud to experience such an iconic view in such a vibrant setting. A special thank you to front desk officer Ms. RD, who was professional, warm, and served us exceptionally well. Overall, a truly worthwhile staycation experience. Highly recommended for anyone looking to enjoy Kuala Lumpur in style. ✨

Great property, everyone lovely

The service and accommodations were impressive. The staff went above and beyond to ensure that we had an incredible experience.

Great

Was very nice , great breakfast, with huge variety, food was lovely, room was nice and spacious

The staff/team of this hotel is the best of the world.

Good service. Although we had to ask for our bed sheet to be changed when we checked in as there a small blood stain on the underside of the bedsheet.

It was amazing! Very friendly staffs and great location

Excellent