Cordis, Auckland by Langham Hospitality Group

The room was dated, very little acoustic insulation and tiling in the bathroom had mould. Other rooms I have stayed in have been much nicer so perhaps this room was just one awaiting an upgrade. Staff are lovely though!

Lovely hotel. We had 2 rooms and asked to be on same floor ...

Returning client, always enjoyable

Dirty coffee cups from night before left on cupboard after room clean Body moisturiser jammed up and not working cause it’s filthy and clogged up Asked for kids play pack twice - didn’t come - had to go to reception third time and red haired girl with glasses was super rude about it Water not replaced each day Was meant to have a bottle of wine as an Expedia perk - again had to go the reception twice to send it up - never came the 3 days we were there Low quality tea/coffee - tiny tubs of milk not even enough for one coffee cup given when arrived but never replaced Front desk always seemed hostile and rude and it seemed to be such a big deal when you needed assistance - no warm friendly willing to help attitude Lady at valet at 10pm at night watched us struggle with a sleeping child, bags in the back for about 20 mins - did not help - just waited for my husband to walk over and hand her the keys Felt super uncomfortable staying there as everyone seemed hostile and once you ask the front desk something you’d hope it gets done - but it seemed like they didn’t either care or were wilfully ignorant. Either way - uncomfortable. I actually felt embarrassed to have picked this hotel Seems more like a 3 star motel

A great getaway for families during the school holidays. My son is in love with the pool!

Excellent amenities

great hotel and staff

Having stayed a few times at the Cordis in the past year we are really disappointed at how it’s gone downhill. Last time we assumed it was just a busy time and gave it another go. We booked the spa as the treatments with Kamron are excellent and one of the reasons we stay here. As we arrived early sent from place to place to get a key. Parking at $55 is steep no discount for using spa or staying at the hotel. Changing rooms need to be bigger no space to put on robes or change very busy we were waiting as people literally stretched over us to get to the lockers …not a very relaxing start to any treatments. We then tried to have a drink at the bar however the staff weren’t welcoming or interested as we weren’t having afternoon tea so we left and went into town instead. If the bar is only for afternoon tea either direct us to another place or make that clear rather than unwelcoming. Early evening went to reception as were due a complimentary bottle of wine told would be sent up and after another hour called back down again to be told would be sent up- never appeared. Mentioned it at checkout and was given a bottle but too little too late. The room was ok - there was a shower cap covering one of the fittings in the bathroom think it was a light which I’m not sure is great! The sockets beside both sides of the bed did not work. Overall we are disappointed as our previous experiences have been really positive.

Service is outstanding! Everyone is so friendly

The buffet restaurant Number 8 was the highlight!

Very friendly people. We are very happy with the service from the hotel shuttle bus good idea we are coming back to cordis

The staff were super friendly, the room was clean, comfortable and nicely appointed. It's an easy walk to queer bars just around the corner and close to UOA. Will stay here again when next in Auckland.

Club lounge needs a upgrade of food selection

The hotel is strategically located. Very handy with transport. Very good amenities. Overall, I can’t fault it.

Had to wait in lobby both nights for over and hour and a half for room to be ready. We had to go back down to the lobby to collect our own bags because they took over an hour to bring up to our room

Loved the buffet breakfast. Best in New Zealand so far. Mini suite was so comfortable. Enjoyed the complimentary bottle of wine (Expedia) gold member. Very clean room and hotel Spa is not peaceful. Jacuzzi is outside by the pool and filled with kids. Had a nice massage but you don’t get the whole spa r oeriemc

the staff were very helpful and lovely

Great hotel. Breakfast was amazing.

Excellent choice with great staffand with alot of little things that make this hotel amazing.Highly recommend.

The location is great, food amazing,