General Check-in Instructions
General Check-in Instructions (English Only)
Single Occupancy As part of the new operational guidelines for hotels, guests can only be accommodated in a single-occupancy room (only one person per room) with their own toilet and bathroom. This is a safety precaution to avoid the spread of the pandemic Breakfast At the moment, hotels in the Philippines are restricted from serving buffet meals as part of health and safety protocols against COVID-19. Hence, guests will be served a set breakfast for the meantime. Should there be any change in the regulations, we can modify arrangements to a buffet-style breakfast as required in the future. Breakfast inclusion on rooms is only applicable to adults and children 6 years old and below. Breakfast for children aged 7 to 12 years old has an applicable 50% discount and will be payable directly to the hotel. Kids buffet rate 7 to 12 years old, 50% discount additional to be paid directly at the hotel Below 6 years old, free Smoking room is available for a fee. Please note of the charges for Extra Pax per Bed, payable directly to the hotel upon check-in Room only, PHP2000 net Deluxe, Deluxe Regency Premier and Executive Suite w breakfast, PHP2500 net Diamond Club w breakfast, PHP4500 net For guests staying in Diamond Club rooms, buffet breakfast should be taken at Diamond Club lounge from 6:00am to 10:00am. FULL BAR cancellation policy: The guest can cancel free of charge until 2 days before arrival. The guest will be charged the total price if they cancel in the 2 days before arrival. Dress Code Policy The hotel appreciates the observance of our smart casual dress code while dining at the restaurant outlets and the Club Lounge. Bathrobes, bedroom slippers, flip-flops, swimwear, beachwear and sleeveless and undershirts are not appropriate for the dining experience and ambiance we have created for you. To our dear Valued Guests, Your health and safety remain the first and foremost priority of Diamond Hotel Philippines. The hotel meticulously applies hygiene and sanitation protocols, as prescribed by the Department of Health (DOH) Department of Tourism (DOT) and Department of Trade and Industry (DTI), to preserve and protect your guest experience. Standard procedures and regulations have been reinforced to focus on providing secure and comfortable accommodations, with guestrooms and facilities that are clean and hygienic. In the light of the "new normal", adjustments on services are being made to focus on your safety and security from arrival to departure. What to expect before you arrive: Hotel Transportation and Valet Parking • Valet parking is not allowed. Valet parking and opening of car park may be allowed only when approved by regulatory authority. • The driver will wear appropriate PPE and will follow strict personal hygiene practices • Guest must be required to wear mask before entering the vehicle • Sanitation kit will be available inside the vehicle • Plastic bag will be available for proper disposal of trash • Establish social distancing and passenger limit guidelines: • Car/Sedan: No passenger beside the driver. Two (2) passengers at the back row, one seat apart. No more than three (3) passengers including the driver. • Vans: Only two (2) passengers per row are allowed. • A waterproof transparent barrier between the driver and the passengers will be installed, in case necessary. • Vehicles are ensured to be sanitized and disinfected after every use Arrival Experience • Guest to wear face mask prior to entry • Sanitizing foot mat and wash areas are placed in all entrance and exit areas of the hotel • Temperature thermal scanning and screening of all guests for fever or flu-like symptoms and coughing will be conducted. • Sanitation of luggage will be practised • Hand sanitizer dispensers available at the lobby and public areas • Signage regarding the hotel policies in line with the pandemic will be available in the hotel lobby • Guest must complete the DTI Health Screening Form and present upon check-in • Observe social distancing Enhanced Check-in and Check-out • Remind guests on social distancing and to follow floor markers available • Hand sanitizer dispensers available at the lobby and public areas • All staffs wearing face shields, face masks and gloves • No showing of guest room shall be done upon check-in • Online registration card will be practised as we adopt a contactless system • Check-in and checkout process will be swift as pre-payments are made upon booking • Social distancing of 6 ft. will be strictly implemented • Key cards and pens are ensured to be sanitized and disinfected upon issuance to the guest • Social distancing must be observed inside elevators. Only four (4) persons are allowed at a certain time. What to expect during your stay: Guestrooms • Comfortable, clean and hygienic accommodations • All guest rooms undergo thorough disinfecting and sanitizing for 24 hours prior guest arrival • High-touch surfaces are given special attention with stringent disinfection • Complimentary sanitation kit is now part of room amenity • Bathrobes are available upon request • Hygienically laundered fresh linens available • Clean laundry is hygienically packed Dining outlets • Mabuhay greeting gesture • Our dining outlets service will offer a la carte and set menu selections • A social distancing of at least 1 meter apart will be practised in dining outlets • Dining tables are arranged such that the distance from the back of the chair to the back of another chair shall be more than one (1) meter apart. Guests must face each other from a distance of at least one (1) meter. (4 persons per 10 square meter). • There will be no pre-setting of tables. Table set-up will be provided only when guests are seated. • Hand sanitizers will be placed in all dining outlets • All kitchen and dining areas are regularly cleaned and disinfected, focusing on high touch surfaces • Service staff to wear appropriate Personal Protective Equipment (PPE) • Condiments in single-use and sealed packaging In-room Dining • All food orders are delivered to the guestrooms as pre-packaged set meals in disposable containers • Delivery of the food in the guestroom will be contactless. Guest must set up a chair outside the guest room near the door. The pre-packaged set meals will be placed on the staging area (i.e. chair) provided. • No direct contact with guest is allowed. Service staff are not allowed to enter the room. • No signing of guest check or settling of payment in the room. All payments must be settled at the Front Desk upon check out. Food take-out/Pick-up • Modified menu selection for orders at www.onlineshopping.diamondhotel.com • Online payment transactions only • Proper food preparation protocols are practised • All kitchen and dining areas are regularly cleaned and disinfected, focusing on high touch surfaces • Service staff to wear appropriate Personal Protective Equipment (PPE) • Face masks required for all guests • Hand sanitizers will be placed in all dining outlets • Disposable food packaging, napkins and cutlery in a takeaway paper bag • Social distancing of service staff and guests at the food pick-up/waiting area • Queue lines shall be clearly demarcated and signage shall be in place General Information These facilities, amenities and services will remain closed or unavailable in compliance with government regulations until further notice: • Bar 27 • Health Club and Spa • Swimming pool • Request for showroom These additional protocols have been recently applied and are stringently observed. Our hotel staff will continue to exude a gracious and warm sense of service, with the ideals of Filipino cordiality in heart and mind. We assure our guests to expect the same - if not heightened - spirit of welcome and care they always look forward to at the Jewel by the Bay. Keep safe and well always.
*** SWIMMING POOL : Please see below operating hours and guidelines for reference. •Operating Days and Hours Tuesday - Sunday : 9:00am-5:00pm Monday CLOSED •Maximum Capacity for Swimming 8 Persons at a time •Maximum Hours of Reservation/Usage 2 Hours Please note that booking is by the hour (9am,10am,11am etc) •Strictly by reservation no walk-ins as capacity is limited. Reservations can be made directly to the Poolside Attendant. *** REMINDERS 18 years old and below,Non-fully vaccinated individuals above 18 years old - - Negative result from a swab or saliva-based RT-PCR Test taken not more than 48 hours prior to check-in. Fully-vaccinated individuals above 18 years old- A COVID-19 Vaccination Card may be presented in lieu of testing.
IMPORTANT NOTICE: Swimming Pool is closed until June 24, 2022. Also, breakfast will be Hybrid instead of buffet - unlimited orders of set meals.
