We stayed there for 5 nights and on our first day our room was on the 3rd floor, so we requested for an available room at the ground floor then the front desk arranged a transfer for us on the next day making our stay more convenient, so we don't have to walk on the stairs to the 3rd floor. The staff were really nice and helpful, we asked for extra hangers and they sent them to us quickly, the bellboys were also helpful carrying our heavy luggage. The room was clean and relaxing, we definitely enjoyed our stay!