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Torel Palace Lisbon
Hotels
9,4
/10
Exceptional
422 reviews
What Guests Say About Their Stay
Antony
10,0
/ 10
A wonderful place to spend my partners 40th birthday. The staff weee exceptional making sure we had everything we needed and more to enjoy our stay. Definitely a 5 star luxury experience.
Charles
10,0
/ 10
Beautiful hotel situated on top of the city right beside the Lavra Funicular giving direct access to the theatre district; the Metro; and all the sights and sounds of the city within a few minutes walk.
The staff are all incredible - totally discrete, professional and personal service from the Concierge, to the serving staff and the cleaners (hotel is utterly spotlessly clean!) - call out for Sonia in the breakfast room who was just lovley; to DiDi in the bar who makes the meanest spicy margaritas!
Our 6 year old son Abel (and his 'companion' Mr Bear) was treated with such respect, care and attention - cannot fault any aspect of our stay!
Jennifer
10,0
/ 10
I can't say enough about this property. The staff's manners are immaculate. Everyone is professional yet kind, warm, and accommodating. We received a room upgrade, which was fabulous. Both of our rooms were beautifully appointed and easily were the nicest I've ever stayed in. The bar, restaurant, and outside lounging areas were charming, comfortable, and lovely. We had an amazing stay here.
In the Area
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Rua Câmara Pestana, 45, Pena, Lisbon, Distrito de Lisboa, Portugal, 1150-082
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
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Available Room Types in Torel Palace Lisbon
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What's around Torel Palace Lisbon
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Rua Câmara Pestana, 45, Pena, Lisbon, Distrito de Lisboa, Portugal, 1150-082
Discover More About Torel Palace Lisbon
Location
Staying at Torel Palace Lisbon is a good choice when you are visiting Pena.
About Torel Palace Lisbon
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Torel Palace Lisbon exclusively for you.
Get precious and unforgettable moment during your stay at Torel Palace Lisbon.
All facilities in Torel Palace Lisbon
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee/tea in lobby
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
Things to Do
- Outdoor pool
- Garden
- Pool sun loungers
General
- Parking
- Terrace
Kids and Pets
- Babysitting with surcharge
Transportation
- Valet parking (surcharge)
Accessibilty
- Accessible parking
Shuttle Service
- Airport transfer (surcharge)
Business Facilities
- Computer station
Accommodation Policy & General Information in Torel Palace Lisbon
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for buffet breakfast: approximately EUR 25 for adults and EUR 12.5 for children
- Airport shuttle fee: EUR 45 per vehicle (one-way, maximum occupancy 2)
- Covered valet parking fee: EUR 30.00 per night
- Pet fee: EUR 65 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: EUR 75.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Parties and events are allowed on site
- Long-term renters welcome
- This property uses a grey water recycling system and eco-friendly cleaning products
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 11:30
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator |
Check-In / Check-Out Time | 15:00 - 11:30 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Torel Palace Lisbon | 39 |
Number of floors in Torel Palace Lisbon | 2 |
Another facilities in Torel Palace Lisbon | Laundry service, Tours, Multilingual staff, Luggage storage, Porter |
Frequently asked question in Torel Palace Lisbon
What are available facilities at Torel Palace Lisbon?
There are top facilites at Torel Palace Lisbon such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Torel Palace Lisbon?
The standard check-in time at Torel Palace Lisbon is starting from 15:00 - 11:30 while the latest check-out time is at Before 12:00
Does Torel Palace Lisbon provide breakfast?
Yes, Torel Palace Lisbon provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Torel Palace Lisbon
Other sources (422)
9,4
Exceptional
From 422 reviews
Cleanliness
9,6
Room Comfort
9,2
Location
8,8
Service and Facilites
9,6
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Traveler Reviews Torel Palace Lisbon
Number of reviews per page
20
40
Top reviews
Antony
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
A wonderful place to spend my partners 40th birthday. The staff weee exceptional making sure we had everything we needed and more to enjoy our stay. Definitely a 5 star luxury experience.
Zach
Leisure Family
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Amazing and accessible service, spacious room with a great view.
David
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Love Torel Palace!!
Mary
Leisure with Partner
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Staff was very helpful and friendly.
Charles
Leisure with Children
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Beautiful hotel situated on top of the city right beside the Lavra Funicular giving direct access to the theatre district; the Metro; and all the sights and sounds of the city within a few minutes walk.
The staff are all incredible - totally discrete, professional and personal service from the Concierge, to the serving staff and the cleaners (hotel is utterly spotlessly clean!) - call out for Sonia in the breakfast room who was just lovley; to DiDi in the bar who makes the meanest spicy margaritas!
Our 6 year old son Abel (and his 'companion' Mr Bear) was treated with such respect, care and attention - cannot fault any aspect of our stay!
Read More
Clara
Leisure with Friends
4,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
I wish I had lovely things to say about this property but it’s vastly overrated and not at all worth the high price point. We paid over 600 euros for a “Royal Room with jetted tub”. The room was small, with damp patches, slightly rub down. The view was incredible but the tub was unclean, the balcony was unclean. And the tub was never able to be used because after they cleaned it it stayed cold.
We were refunded 100 euros for the night and offered a complimentary drink each. We were promised a discount to match a much nicer and larger “executive room” that was 200 euros a night cheaper than we had paid and a complimentary 1-2 night stay but this was reneged on as soon as we left the hotel. We were offered a comp one night stay but the idea of going back is not appealing.
We paid 200 euros a night extra for a dirty jacuzzi that didn’t work.
Also a lamp outside that was not properly secured to the ceiling shattered and left glass everywhere.
One of the pools was closed. The other is unheated. The complimentary yoga advertised on the website does not exist.
This hotel is like a pretty painting - just don’t looks to closely or you’ll find it’s dated and u loved.
If you have money to splurge I would spend it elsewhere. This hotel only looks glam in photos and on instagram. The reality is very disappointing.
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Jennifer
Leisure Family
10,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
I can't say enough about this property. The staff's manners are immaculate. Everyone is professional yet kind, warm, and accommodating. We received a room upgrade, which was fabulous. Both of our rooms were beautifully appointed and easily were the nicest I've ever stayed in. The bar, restaurant, and outside lounging areas were charming, comfortable, and lovely. We had an amazing stay here.
Read More
Eric
Leisure Family
10,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
This is a beautiful, hidden, special property that is only a funicular ride away from the hustle and bustle of Avenida de Libertade. Loved the hotel! Stayed in a 2 Bedroom Apartment with my wife and two adult daughters. Spacious, clean, well appointed. Would highly recommend this property and hope to return some day!!!
Amie
Leisure with Partner
10,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
We stayed at the end of February and absolutely loved this hotel. It had such charm and the most picturesque views. The staff were fantastic and could not do enough for you. Breakfast was delicious. Conveniently located and a good base for exploring all Lisbon had to offer
robert
10,0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Staff are so friendly, pro active and couldnt have been nicer.
Sam
10,0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Superb hotel, staff excellent, facilities luxurious and we were well looked after throughout. Breakfast offered was phenomenal. Stunning views of the city too!
Claudia
Leisure with Partner
10,0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Great place to stay, the room was very cute and staff was amazing!
Sarah
10,0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
Beautiful hotel, our suite was really comfortable and a great size. Breakfast was also very good. The views were amazing
heather
Leisure with Friends
10,0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Service and hotel were lovely and very helpful. Beautiful facility. Location was away from activities and restaurants other than onsite ones. At the top of very steep hill, which would have been fine if funicular had been operable
Steven
Leisure with Partner
10,0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
We purposely were looking for a property with old style charm rather than the typical big box/big brand modern hotels, and we definitely found that at Torel. We loved the property and our welcome host, Nicholas (I believe his name was), gave us one off the best welcome tours we have ever had. He’s a superstar. His energy, overview of the property, and overall service was amazing. One of his recommendations was the onsite Michelin restaurant, which he was able to get us into, and had an stunning culinary experience. When we return to Lisbon, we will absolutely stay again. The location, service, charm, and food was all perfect. We're very discerning travelers and was blown away with the experience.
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Andrew
Leisure Family
10,0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
An oasis in the heart of the City. Elegant, mixing what you expect from a palace with modern amenities. Dining patio overlooking the City, pool and gardens. Very private. Great food. Funicular steps away. Very professional courteous staff. Just excellent.
Talal
Leisure Family
10,0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Amazing staff
Kenneth
Leisure Family
10,0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
What a great find! Sonja and everyone on the hotel staff made us feel right at home. Everyone is super friendly and really made an effort to get to know us. The rooms were super clean with high end furnishings. The breakfast was so delicious with plenty of options to choose from. And the view! Feels like we were staying in a friend's really, really nice home. This is a real gem. Can't wait to go back again.
Read More
noel
Business and Leisure
10,0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Great service
Diane
Leisure with Friends
10,0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Loved the overall experience. Beautiful feeling all around, very nice area and the view from the top of the hotel is amazing. Just don’t get a room by the entrance, loud in and out noises. The door opening and closing was kinda annoying. But I would stay again in a different are of the hotel.
Number of reviews per page
20
40
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